Ai Operations Strategy Transformation Office jobs at Jpmorgan in United States, Boston

The
AI in Operations program

As a Portfolio Manager within The AI in Operations Transformation Office, you will own the end to end process around the AI use cases to ensure appropriate scaling and collaboration of AI capabilities and prioritization of highest value opportunities across the Operations space. Your experience in program management and understanding of the AI space will enable you to manage this complex, firmwide process. Adept navigation through ambiguity, adaptation to change, and leveraging of advanced analytical reasoning and influencing skills are essential for driving mutually beneficial outcomes. Your exceptional communication abilities will foster productive relationships with stakeholders, cross-functional teams, and clients. Through your technical fluency and thought leadership, you will play a pivotal role in achieving business goals, shaping the firm's technology landscape, and moving work forward that has firmwide impact.

Job responsibilities:

• Own the AI in Operations portfolio management process end to end including the intake process, prioritization and workflow process, and metrics and reporting
• Advance and mature the portfolio management process including driving the future direction, strategy, design, governance, and deliverables for the process
• Manage reporting and communicate portfolio performance and accomplishments to senior-level stakeholders
• Manage AI in Operations portfolio operating model – responsible for documentation, implementation, change management and ongoing strategy and planning
• Track key performance indicators (KPIs) and objectives, key results (OKRs) and own all tracking and reporting on program performance and outcomes
• Proactively manage team to ensure the success of programs including clearing of team roadblocks and supporting key escalations & challenges
• Collaborate with cross-functional teams, including AI in Operations program teams, AI teams across the firm, and Operations teams across the firm. Communicate enhancements, risks, and issues to stakeholders and executive leadership. Build and maintain strong relationships with internal and external stakeholders
• Advise and influence senior leaders and business executives on key business decisions, prioritized AI capabilities, and major change initiatives
• Develop deep, trust-based advisor relationships with key client stakeholders in management and the Lines of Business (LoBs) to drive delivery and achieve organizational alignment and buy-in
• Build, lead, and mentor a high-performing team of program managers; ensure the team has the necessary resources, skills, and support to achieve their goals; promote the sharing of best practices and lessons learned across the team

Required qualifications, capabilities and skills:

• 8 years of industry experience working on program management & change management related activities within a large-scale organization with a focus on large-scale transformation initiatives; BA required
• High proficiency with Microsoft PowerPoint for executive level documents and Excel based model for program analytics
• Highly effective organizational and project management skills, strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment
• Strong interpersonal skills, ability to build relationships and effectively partner with all levels of management across a diverse set of functions, locations and business
• Excellent oral and written executive-level communication and presentation skills
• Strategic thinking and problem-solving abilities, with proven ability to apply a range of analytical tools to develop solutions; working with ambiguity and laser focused on delivering results
• Strong leadership and team-building skills

Preferred qualifications, capabilities, and skills:

• Strategy or consulting experience is a plus
• A Master’s degree in Business Administration (MBA) can be advantageous
• Experience in Microsoft SharePoint and data visualization tools such as Alteryx or Tableau is a plus
• Strong understanding of AI/ML algorithms, frameworks, and applications and prior experience in AI/ML technology delivery is a plus

As a P&A Vice President within the Client Profitability Planning and Analysis team, you will be a strategic leader dedicated to advancing solutions in Financial Planning & Analysis. You will work closely with cross-functional teams, such as Sales, Finance, and Business Management, to create and execute client profitability models that support our business goals. Your expertise will be crucial in influencing our pricing strategies and enhancing client relationships. Situated at the crossroads of Product and Client segments, you will play a key role in developing the overall Payments Strategy.

Job responsibilities

• Design and implement a fair and transparent profitability framework for Payments clients in collaboration with stakeholders.
• Identify causes of negative client profitability and drive initiatives to improve outcomes. Enhance transparency and efficiency in month-end processes.
• Stay informed about industry trends and best practices, applying this knowledge to enhance our framework.
• Lead additional one-off and repeatable analyses as required by senior management and support various projects related to client profitability.
• Lead monthly reconciliations of client profitability results, perform variance analysis, and prepare financial reporting deliverables for senior management.
• Explore and collaborate with various teams on client profiling, regional and country dynamics, and other considerations.
• Able to summarize potentially complex problems and questions into they key arguments to facilitate discussion and to demystify processes/approaches for wider audiences.

Required qualifications, capabilities and skills

• Bachelor's Degree in Accounting, Finance, Economics, or related field
• Qualified accountant or MBA with 6+ years of experience in the Financial Services industry or FP&A experience
• Advanced Microsoft Office skills (Excel & PowerPoint in particular). Expertise in Microsoft Excel
• Deep understanding of revenue and expenses. Familiarity with allocation rules and principles e.g. fixed/variable determination
• Exceptional analytical, problem-solving, critical thinking, and project management skills with a proven track record of execution against deliverables
• Excellent oral and written communication and relationship management skills
• Ability to present complex matters to senior management and stakeholders
• Strong team-building and communication skills
• Detail-oriented and able to multi-task in a fast-paced environment with frequently changing priorities and to meet deadlines under pressure
• Self-starter who is driven to excel in all aspects of their role and seeks to break the status-quo and initiate improvements where necessary

Preferred qualifications, capabilities and skills

• Proficiency with tools like Cognos, Alteryx, and Tableau
• Knowledge on capital allocations

As a Controls Manager – Banking Operation (all genders) within our Controls team at JPMorgan & Chase Co., you will work closely with other stakeholders to evaluate and manage the business’ operational risk. You will ensure that controls are appropriately designed and operating effectively. You will analyse retail banking operational processes to provide insights that help us enhance our overall performance, customer experience, and business engagement. You will play a crucial role in preparing us for key changes and enhancing our performance.

Job responsibilities

• Manage initiatives including but not limited to Retail Banking Operations. Assessing the effectiveness of governance relative to established programs, business processes, and the direction the firm is taking.
• Support regulatory interactions/relationships/exams.
• Partner effectively with colleagues across the firm’s, Business, Legal, Compliance, Risk, Audit, and Technology functions to drive consistent and rigorous operational risk practices and control programs, including risk mitigation, key risk indicators, control design, and performance evaluations.
• Manage the Control and Operational Risk Evaluation (CORE) program. Focusing on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
• Monitor operational practices in compliance with relevant risk standards, policies, and regulations to maintain an effective control environment. Responsible for portfolio of key metrics to inform on the health of the operational risk and control environment.
• Manage initiatives relating to risk and controls (e.g. awareness programs).
• Identify, assess, advise, and drive strategic solutions to increase efficiency, create a more resilient operating environment and ensure effectiveness of key controls.

Required qualifications, capabilities, and skills

• Experience in, or working with, Controls/ Operational Risk Management/Operations at a large, financial organization (min 3 years).
• Experience across conducting Risk and Control Self-Assessment reviews and management of operational risk issues.
• Excellent organizational and project management skills; able to manage competing priorities under tight deadlines.
• Strong attention to detail, control mindset and business analysis skills.
• Fluency in German and English.
• Great communication skills, including active listening and the ability to capture and deliver key takeaways.

Preferred qualifications, capabilities and skills

• Professional maturity and confidence in expressing a point of view with senior management.
• Experience working in an Agile environment, and experience using JIRA and Confluence.

As an Executive Administrative Assistant within Commercial Banking, you will oversee complex schedules, coordinate travel arrangements, and assist with local events and projects for the business. You may also support activities such as managing office needs, handling client tickets, ensuring compliance, or addressing business travel tax requirements. You will leverage your thought leadership to prioritize tasks, optimize executives' time, and work collaboratively with colleagues to provide comprehensive on-site support and backup coverage. Additionally, you will engage with key stakeholders in the business and partner with various teams, such as Office Management, to successfully complete projects.

Job Responsibilities:

• Manage complex calendars for leaders in a fast paced and dynamic environment, arrange travel plans, adjust and prioritize last-minute changes including logistics such as conference rooms, events, and catering, etc.
• Support local event planning and execute as needed and/or support local employee engagement activities such as team recognition, events, etc.
• Support physical demand required in providing site support for local office requirements including phone coverage, assistance with new hire integration, facilities maintenance, supplies, floor access, presence at local events, greeting clients and guests and escorting them throughout the location, food orders/set up and takedown of conference rooms, ensuring superior client service at all times
• Provide general team support such as time keeping, training tracking, and assist in ad hoc projects as needed
• Maintain confidential data, enforce internal controls, and comply with policies and procedures
• Support Catalyst or other LOB reporting activity within scope for role and simple reporting for the business such as pulling canned reports and scorecards
• Collaborate effectively with colleagues and team members, assisting with projects and tasks as needed
• Arrange and coordinate complicated domestic and international travel. Have travel planning skills and knowledge
• Commit to customer service and ability to work in team-oriented environment tied to solid judgment, decision making and problem solving skills

Required qualifications, capabilities and skills:

• At least 3+ years of administrative support experience with background in a client facing sales and financial services environment
• Strong organizational skills and ability to work independently in a demanding, changing and fast paced environment
• Self-motivated, personal leadership, ability to be discrete, highly collaborative and team oriented
• Effective interpersonal skills and excellent communication - confident, organized, and clear
• Fluent in Microsoft Office, PitchPro and Adapts easily to process changes and learns new technologies quickly
• Service oriented and able to greet clients, distribute packages, restock pantry items, and other floor duties as required.
• Strong knowledge of invoice payment processing and/or Sponsorship and Donation processes

Preferred qualifications, capabilities, and skills:

• Experience supporting at the Managing Director level (or equivalent) or above
• College degree is a plus