Tech Risk & Controls Senior Associate-pci jobs at Jpmorgan in United States, Atlanta

As a Client Service Delivery Associate within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.

Job responsibilities

• Addressing client inquiries, process transactions, and troubleshoot complex issues to ensure client satisfaction.
• Implement strategic planning and change management initiatives to enhance service delivery, while adhering to established policies and practices.
• Influence and manage internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in strategic planning, conflict management, and internal stakeholder management.
• Protect both the client and the institution from potential financial and reputational damage.

Required qualifications, capabilities, and skills

• 4+ years of experience or equivalent expertise in a client service role within a financial institution.
• Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
• Experience in liaising with various departments to ensure compliance with technical standards and organizational policies.
• Proficiency in influencing and managing internal stakeholders to drive mutually beneficial outcomes.

Preferred qualifications, capabilities and skills

• Ability to implement strategic planning and change management initiatives in a customer service environment
• Ability to analyze a process and recommend ways to improve quality, control, and efficiency.
• Drive continuous improvement initiatives for high-quality client experiences.
• Utilize data and tech literacy for innovative client solutions.
• Mentor team members and lead projects to meet client and business goals.

As a Tech Risk & Controls Lead in the Cybersecurity and Technology Controls organization, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.

Job responsibilities

• Drives efficient and effective execution of assessments, ensuring alignment with organizational objectives, risk appetite, and regulatory compliance
• Leads the governance of issues raised from assessments, tracking concerns, and resolution of findings
• Ensures timely and effective closure of identified control deficiencies
• Provides subject matter expertise in regulatory assessments, ensuring that the organization adheres to applicable frameworks such as HITRUST and other relevant standards
• Ensures effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations
• Develops and maintains robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals
• Executes reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
• Proactively monitors and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation
• Experience with risk management frameworks such as HITRUST, HIPAA, FedRAMP and financial industry regulatory requirements (SOX, PCI, ISO 270001, NIST, GLBA, NYDFS)
• Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
• Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives

Preferred qualifications, capabilities, and skills

• CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred

As a Tech Risk & Controls Lead in the Cybersecurity and Technology Controls ogranization, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.

Job responsibilities

• Drives efficient and effective execution of assessments, ensuring alignment with organizational objectives, risk appetite, and regulatory compliance
• Leads the governance of issues raised from assessments, tracking concerns, and resolution of findings
• Ensures timely and effective closure of identified control deficiencies
• Provides subject matter expertise in regulatory assessments, ensuring that the organization adheres to applicable frameworks such as HITRUST and other relevant standards
• Ensures effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations
• Develops and maintains robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals
• Executes reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
• Proactively monitors and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation
• Experience with risk management frameworks such as HITRUST, industry standards such as HIPAA, and financial industry regulatory requirements (SOX, PCI, ISO 270001, NIST, GLBA, NYDFS)
• Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
• Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives

Preferred qualifications, capabilities, and skills

• CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred
• Experience managing projects within Cybersecurity Technology, Risk, and Controls

As a Tech Risk & Controls Director in the Cybersecurity Technology and Controls line of business, you will play a pivotal role in shaping and implementing the firm's technology risk management strategy. Leveraging your advanced knowledge and expertise in AI/ML technology-risk disciplines, you will identify, oversee, and mitigate compliance and operational risks in line with the firm's standards. You will collaborate with various stakeholders, including Product Owners, Business Control Managers, and regulators, to develop and maintain a comprehensive view of the technology risk posture and its impact on the business. Your ability to make calculated decisions, manage large teams, and drive strategic projects will be crucial in ensuring the firm's adherence to regulatory obligations and industry best practices. Your work will contribute to the long-term success and resilience of the organization in an ever-evolving technology landscape.

Job responsibilities

• Conduct in-depth root cause analysis to identify underlying issues in technology risk governance and compliance, ensuring comprehensive implementation and effective AI/ML risk mitigation strategies.
• Stay abreast of AI/ML technology trends and risk scenarios, integrating insights into the firm's risk management framework to proactively address emerging threats.
• Support the design and evaluation of compensating controls that mitigate emerging risks, leveraging firm risk management strategies and industry best practices to enhance the firm's resilience against evolving cyber threats.
• Develop and implement technology risk management strategies, policies, and processes to identify, assess, and mitigate risks, and drive strategic projects and initiatives to enhance the firm's technology risk management capabilities, in line with industry best practices and the firm's standards and regulatory requirements
• Identify and escalate emerging and upstream technology risk through execution of the Firm’s management framework tools, including risk event management, reporting, and action plan tracking, and provide expert counsel to stakeholders and constituents regarding their security obligations, facilitating acceptable outcomes
• Establish and maintain strong relationships with internal and external stakeholders, including key cross-functional team leads, regulators, and auditors, to ensure compliance with legal, regulatory, and industry standards
• Manage reporting and governance of overall controls, policies, issue management, and measurements, etc., providing insight to senior leaders into effectiveness of controls and inform governance work

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technology risk management, information security, or a related field, with a focus on managing risk identification, assessment, and mitigation
• Demonstrated expertise in risk management frameworks, industry standards, and regulatory requirements relevant to the financial industry
• Proven ability to lead large teams, manage cross-functional projects, influence executive-level strategic decision-making, and effectively translate technology insights to business strategy in communications with senior executives
• Advanced knowledge and experience leading Artificial Intelligence and Machine Learning security, risk assessment & reporting, and control evaluation, design, and governance, with a track record of implementing effective risk mitigation strategies

Preferred qualifications, capabilities, and skills

• Experience with security and technology risk management approaches for GenAI/LLM and Agentic AI Systems.
• Experience in building, evaluating, or testing AI/ML systems, demonstrating the ability to integrate advanced technologies into risk management processes.

As a Business Relationship Manager Senior (BRM) Acquisition banker in Business Banking, you’ll be developing and managing a portfolio of large profitable business clients with annual revenue greater than ~$3MM. You’ll focus on business development, acquiring balances, deepening product utilization, and gaining referrals to increase primary bank share. As a Senior Acquisition banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management, while focusing on acquiring new relationships, retaining and deepening existing relationships.

Job Responsibilities

• Acquire, retain and deepen a portfolio of approximately 40-50 business clients and 60 prospects in a growth/expansion stage with annual revenue greater than ~$3 million; provide business deposit and cash management solutions and manage business credit opportunities up to $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed
• Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
• Grow portfolio by prospecting for new clients whose businesses are in expansion mode; utilize extensive referral networks and centers of influence to independently identify and pursue potential new business clients, looking for ways to cultivate long-term primary banking relationships.
• Develop strong referral network internally in partnership with Private Bank, Asset Wealth Management, Middle Market and One Chase to identify new opportunities for all partners
• Leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques utilizing Chase resources and materials to develop business network and prospects
• Develop relationships with clients, prospect and centers of influence through in-person/virtual calls to understand the needs of the business and its owners and develop the full financial relationship
• Understand the personal financial goals and needs of the owner(s). Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions
• Partner with product specialists to ensure clients are onboarded seamlessly with end-to-end delivery of new accounts and full suite of products and services. Leverage service team to deliver an outstanding client experience
• Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements

Required qualifications, capabilities, and skills

• Minimum of 5 years’ experience in a Business Banking Relationship Management role or related business lending experience
• Strong current business network; active involvement in community organizations such as Chambers of Commerce, non-profit boards
• Demonstrates strong tactical business development and negotiation skills. Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done
• Strong relationship-building and excellent communication skills with individuals at all levels, internally and externally. Ability to influence others to achieve desired outcomes and leverage technology to interact with clients effectively and efficiently
• Strong knowledge of deposit and cash management products and services, and knowledge of business credit underwriting with commercial credit training. Uses seasoned judgment to offer comprehensive and customized solutions that best meet client needs; monitors and researches market/industry trends and business outcomes to anticipate client needs; presents proactive solutions and innovative alternatives when appropriate
• Balance needs of clients with associated risks and interests of the firm
• Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in Finance or related field, or equivalent work experience
• Minimum of 3 years’ managing clients >$10+MM revenue
• In-depth knowledge of diverse types of businesses, industries, markets, financial and economic concepts
• Proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint

As a Lead Credit Risk Manager -Vice President on the Asset Based Lending team, you are responsible for managing an assigned portfolio of Commercial and Specialized Industries (C&SI) clients who have Asset Based loans and all other related exposure. Credit Risk Managers lead the client credit relationship with C&SI bankers who manage the overall relationship along with ABL Originators. In this role you will have extensive interaction with clients, other product partners, internal and external legal counsel, lenders, consultants and investors.

Job Responsibilities

• Lead all aspects of the credit relationship, including credit analysis, financial modeling and coordinating credit approval for all products including loans, derivatives, leases and cash management
• Proactively support and enhance client relationships
• Assign and assess internal ratings, risk assessment and risk mitigation. Recommend changes in structure or account management strategy to address negative trends. Assess monthly, quarterly and annual financial statements and borrowing base reporting
• Provide leadership in structuring and negotiating Credit Agreements, amendments and waivers. Manage and monitor loan products including affirmative, negative and financial covenant compliance. Manage ongoing communication with bank group members as well as with other team members.
• Interpret collateral appraisals and field exams. Ongoing monitoring of collateral trends and liquidity, establishing reserves and recommending appropriate course of action to address issues
• Effectively challenge Banking Teams, partner with Debt Capital Markets, Treasury Services, Leasing, Derivatives and Loan Operations
• Communicate with Senior Management, respond to regulatory requests and maintain internal credit files
• Train and mentor junior team members

Required Qualifications, Capabilities and Skills

• Strong understanding of capital markets, financing structures, derivatives and cash management products as well as related documentation
• Excellent communication skills - both written and verbal
• Ability to multitask in a fast paced environment

Preferred Qualifications, Capabilities and Skills

• Bachelor's degree in Accounting or Finance preferred
• Minimum 6 years of experience in Risk and Asset Based financing knowledge strongly preferred