Branch Operations Lead - Central West Market Atlanta Ga jobs at Jpmorgan in United States, Atlanta

As a Client Service Delivery Associate within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.

Job responsibilities

• Addressing client inquiries, process transactions, and troubleshoot complex issues to ensure client satisfaction.
• Implement strategic planning and change management initiatives to enhance service delivery, while adhering to established policies and practices.
• Influence and manage internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in strategic planning, conflict management, and internal stakeholder management.
• Protect both the client and the institution from potential financial and reputational damage.

Required qualifications, capabilities, and skills

• 4+ years of experience or equivalent expertise in a client service role within a financial institution.
• Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
• Experience in liaising with various departments to ensure compliance with technical standards and organizational policies.
• Proficiency in influencing and managing internal stakeholders to drive mutually beneficial outcomes.

Preferred qualifications, capabilities and skills

• Ability to implement strategic planning and change management initiatives in a customer service environment
• Ability to analyze a process and recommend ways to improve quality, control, and efficiency.
• Drive continuous improvement initiatives for high-quality client experiences.
• Utilize data and tech literacy for innovative client solutions.
• Mentor team members and lead projects to meet client and business goals.

Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.

As a Lead Solutions Analyst in Enterprise Technology, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.

Job responsibilities

• Lead the analysis and allocation of public cloud costs, ensuring accurate and efficient financial management across the organization
• Evaluate public cloud business opportunities, collaborating with internal teams to align financial strategies with organizational goals
• Manage and execute standard monthly billing processes for public cloud providers, ensuring accuracy and compliance
• Interpret financial data to understand changes in cloud spend, providing insights into the "hows" and "whys" of month-over-month variations
• Collaborate with cross-functional teams to drive data-informed decision-making and support key business initiatives

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
• Strong proficiency in Excel and data analysis, with the ability to handle large datasets and complex calculations
• Knowledge of public cloud providers (AWS, Azure, Google Cloud) and cloud cost management tools
• Ability to interpret and analyze financial data, providing strategic insights and recommendations
• Excellent communication skills, with the ability to convey complex financial information to diverse audiences

Preferred qualifications, capabilities, and skills

• Holding a FinOps certification as well as the AWS Cloud Practitioner certification or equivalent for Azure/Google
• Strong understanding of cloud billing processes, financial reporting, and experience with cloud cost management platforms and tools
• Proven ability to work collaboratively in a fast-paced, dynamic environment
• Demonstrated ability to lead through change and manage ambiguity effectively

As a Tech Risk & Controls Lead in the Cybersecurity and Technology Controls organization, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.

Job responsibilities

• Drives efficient and effective execution of assessments, ensuring alignment with organizational objectives, risk appetite, and regulatory compliance
• Leads the governance of issues raised from assessments, tracking concerns, and resolution of findings
• Ensures timely and effective closure of identified control deficiencies
• Provides subject matter expertise in regulatory assessments, ensuring that the organization adheres to applicable frameworks such as HITRUST and other relevant standards
• Ensures effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations
• Develops and maintains robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals
• Executes reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
• Proactively monitors and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation
• Experience with risk management frameworks such as HITRUST, HIPAA, FedRAMP and financial industry regulatory requirements (SOX, PCI, ISO 270001, NIST, GLBA, NYDFS)
• Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
• Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives

Preferred qualifications, capabilities, and skills

• CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred

Job Responsibilities:

• Execute creative data solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
• Develop secure high-quality production data pipelines, and review and debug data processes implemented by others.
• Identify opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of data applications and systems.
• Lead evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture.
• Lead communities of practice across Data Engineering to drive awareness and use of new and leading-edge technologies.
• Contribute to a team culture of diversity, equity, inclusion, and respect.

Required Qualifications, Capabilities, and Skills:

• 8+ years of experience in data engineering, specifically with Databricks and AWS Glue.
• Hands-on practical experience delivering system design, application development, testing, and operational stability.
• Advanced proficiency in data processing frameworks and tools, including knowledge in Parquet and Iceberg.
• Proficiency in automation and continuous delivery methods.
• Proficient in all aspects of the Software Development Life Cycle.
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security.
• Demonstrated proficiency in data applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.).
• In-depth knowledge of the financial services industry and their IT systems.
• Practical cloud-native experience.

Preferred Qualifications, Capabilities, and Skills:

• AWS Certification
• Databricks Certification

As a Tech Risk & Controls Lead in the Cybersecurity and Technology Controls ogranization, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.

Job responsibilities

• Drives efficient and effective execution of assessments, ensuring alignment with organizational objectives, risk appetite, and regulatory compliance
• Leads the governance of issues raised from assessments, tracking concerns, and resolution of findings
• Ensures timely and effective closure of identified control deficiencies
• Provides subject matter expertise in regulatory assessments, ensuring that the organization adheres to applicable frameworks such as HITRUST and other relevant standards
• Ensures effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations
• Develops and maintains robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals
• Executes reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
• Proactively monitors and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation
• Experience with risk management frameworks such as HITRUST, industry standards such as HIPAA, and financial industry regulatory requirements (SOX, PCI, ISO 270001, NIST, GLBA, NYDFS)
• Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
• Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives

Preferred qualifications, capabilities, and skills

• CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred
• Experience managing projects within Cybersecurity Technology, Risk, and Controls

As a Personal Advisor, in J.P. Morgan’s Wealth Management’s National Branch Personal Advising group, you will partner with clients to create custom financial plans based on their goals. You will meet with clients primarily through scheduled appointments via video or phone, build a personalized financial plan for each client, and match clients with investment portfolios that are designed and managed by J.P. Morgan’s Chief Investment Officer. You will also provide advice to existing clients as they need it, helping them navigate shifting priorities around their finances and their lives. Personal Advisors will work in a full time based office environment to support the full book of clients.

Job responsibilities:

• Leverage experience and understanding of investments, wealth planning, credit and banking concepts to help clients achieve their financial goals
• Convert high quality leads into new clients and help to maintain those relationships
• Utilize a “solution-oriented” mindset to work towards best possible outcomes for all clients
• Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals-based planning approach
• Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their day
• Educate clients on the digital products available to them to better monitor, maintain and achieve their financial goals

Required qualifications, capabilities, and skills:

• A valid and active Series 7
• A valid and active Series 66 (63/65) license is required or ability to obtain within 60 days of starting in the role as a condition of employment
• This role requires you to be licensed in all states

Preferred qualifications, capabilities, and skills:

• At least 3 years of relevant financial services or brokerage experience strongly preferred with focus on financial planning
• Bachelor’s degree preferred
• CFP preferred

As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase’s affluent clients as well as other customers in the Branch. You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances. You will help acquire new clients by actively soliciting referrals and developing internal and external sources.

Job responsibilities

• Shares the value of Chase Private Client with clients that may be eligible
• Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
• Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
• Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
• Adheres to policies, procedures, and regulatory banking requirements

Required qualifications, capabilities, and skills

• Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
• 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
• Beginning Oct. 1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
• Compliance with Dodd Frank/Truth in Lending Act*
• High school degree, GED, or foreign equivalent
• Adherence to policies, procedures, and regulatory banking requirements
• Ability to work branch hours, including weekends and some evenings

Preferred qualifications, capabilities, and skills

• Excellent communication skills
• College degree or military equivalent
• Experience cultivating relationships with affluent clients
• Strong team orientation with a commitment of long-term career with the firm

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: