Technology Support Ii - User Acceptance Testing jobs at Jpmorgan in United Kingdom

As a Technology Support Analyst within the Transmission Support Team, you will provide 24/7 support to clients leveraging digital, end-to-end solutions. You will be challenged to stretch outside your comfort zone, learn new things, and challenge the status quo, helping the team evolve to better meet the needs of our clients and internal partners.

Job Responsibilities:

• Take full ownership and timely resolution of inquiries received via phone, email, and internal case transfer from clients and internal partners
• Advocating on behalf of client to ensure client needs are met when working with business partners
• Escalating of issues in a timely manner, ensuring that the defined escalation procedures are followed
• Troubleshooting and investigation of client connectivity issues, processing failures, and transactional inquiries
• Reaching out to clients and internal partners proactively to address processing errors or in support of platform changes
• Troubleshooting of file transmission problems for all rejected files, connectivity, and security related errors or failures
• Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals
• Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards

Required Qualifications, Skills and Capabilities:

• 5+ years of Customer Service experience
• Self-motivated and self-managing, demonstrating sound judgment and effective decision making
• Effective analytical approach and complex problem solving skills
• Proven organizational skills, deadline-oriented, and ability to successfully multi-task and Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance
• Able to work outside of normal coverage hours as needed (including weekends and holidays)and work remotely
• Able to build and maintain good working relationships with business partners and technology

Preferred Qualifications, Skills and Capabilities

• Technical Customer Service experience
• Robust knowledge and familiarity with text based file formats and experience working with Wholesale Payments processes

Start your career in technology and earn your degree in Digital and Technology Solutions on this four year program. You will learn in a hands-on environment what it’s like to be part of a team working with and developing new cutting edge technologies.

We offer an environment of support and personal investment where you’re given the opportunity to develop your career alongside your personal and technical skills.

Job responsibilities

• Working on enhancements and upgrades to existing software and developing new applications as part of an agile team.
• Reviewing code and testing applications.
• Participating in team projects, making a contribution to our business while applying the knowledge that you’re learning in the classroom.

Required qualifications, capabilities, and skills

• Meeting the eligibility criteria for Apprenticeship Levy Funding.
• A minimum of BBB grades (or equivalent) at A-Level or other qualification (B grade or higher), with one mathematics, computing, or IT-based subject required.
• GCSEs or equivalent qualifications in English (5 or above) and Mathematics (6 or above).
• Strong analytical skills.
• Excellent problem-solving skills.
• A continuous learning mindset.

Preferred qualifications, capabilities, and skills

• Passion for technology within financial services and a drive to learn new skills.

We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.

To begin the application process, you will be asked to enter your email address. This email will be used to create and maintain your profile, so please ensure it is one you will have long-term access to.

Once you have submitted your application, we will review it to assess your eligibility. If you advance to the next stage, you will receive an email invitation to participate in an online Super Day.The online Super Day will happen within last two weeks of October or at the beginning of November.

If successful after Assessment Centre the final recruitment step is an in person Assessment Evening.
The in person Assessment Evening will happen within last two weeks of November or at the beginning of December.

Please be aware that due to the high volume of applications, the recruitment process may take several months. We will keep you informed of your application status as decisions are made.

Job responsibilities

• Deliver best-in-class, end-to-end transaction execution management of credit facilities focused on bilateral working capital facilities, syndicated lending and core trade
• Prepare transaction documentation based on JP Morgan template documentation
• Liaising with internal/external counsel to prepare and review transactional documentation
• Review and support front office in negotiating legal documentation across various credit products
• Draw on expertise to suggest solutions for appropriate stakeholders (Bankers and/or Trade Sales, Credit, Legal, Compliance, Tax, etc.) as necessary, ensuring they are brought into the debate in a timely manner to reach a resolution
• Manage controls framework, reporting and escalation for transaction execution; including preparing and coordinating documentation deviations and approvals during negotiations
• Maintain oversight of the deal closing process
• Participate in team projects as part of continuous improvement

Required qualifications, capabilities, and skills

• Minimum 6 years’ experience in documentation negotiation coordination and transaction execution management of credit facilities
• Solid understanding of credit execution, transaction management and banking processes
• Expertise in credit agreements, including the ability to negotiate provisions on behalf of the bank
• Decision-making capabilities and the ability to identify problems and drive to a resolution
• Excellent coordination skills and a strong control mindset
• Demonstrated ability to manage relationships, both internally and externally
• Good organization skills, and ability to work well under pressure and to tight deadlines, including strong prioritization skills.

Preferred qualifications, capabilities, and skills

• Finance and/or Legal degree

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and demonstrated applied experience
• Extensive experience of using common frameworks: UIKit, Core Data, expert in common Cocoa design patterns, experience of developing for iOS with Swift.
• Practical knowledge of iOS Platform Security: Keychain, Certificate Pinning, Data Protection APIs and Encryption, experience of building re-useable libraries, frameworks and APIs
• Experience with SwiftUI, Combine, and Async/Await.
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Proficiency in backend development languages such as Java or Python, with the ability to design and implement robust server-side logic
• Hands-on experience with database development and management
• Practical experience in backend cloud development and maintenance using platforms such as AWS, Kubernetes, or Cloud Foundry, including deploying, scaling, and monitoring cloud-based applications

Job responsibilities

• Executes standard software solutions, design, development, and technical troubleshooting
• Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
• Applies knowledge of tools within the Software Development Life Cycle toolchain to improve the value realised by automation
• Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Gathers, analyses, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
• Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on Software Engineering concepts and proficient applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Demonstrable ability to code in one or more languages
• Experience across the whole Software Development Life Cycle
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
• Emerging knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Familiarity with IAM concepts and authentication methods
• Exposure to technology infrastructure engineering, Automation (Ansible/Ansible Automation Platform) and scripting (Bash, Powershell, etc.)
• Exposure to cloud technologies

As a Technology Auditor - Associate within the Asset & Wealth Management (AWM) Technology Audit Team, you will execute the annual audit plan, participate in audit engagements by performing audit testing, and participate in various continuous monitoring efforts. This position is ideal for someone with knowledge of various technologies, operating systems, databases and data analytical skills, as well as the audit and risk skills to be able to effectively execute global technology audits.

Job responsibilities

• Participate on technology audit engagements, from planning to reporting, and produce quality deliverables to both department and professional standards, while ensuring audits are completed timely and within budget.
• Work closely with global Audit colleagues in the early identification of emerging control issues, and report them in a timely manner to Audit management and business stakeholders
• Partner with stakeholders, business management, other control groups (i.e. risk management, compliance, fraud prevention), establishing strong working relationships while maintaining independence
• Finalize audit findings and use judgment to provide an overall opinion on the control environment by developing recommendations to strengthen internal controls
• Communicate audit findings to management, and identify opportunities for improvement in the design and effectiveness of key controls
• Stay up-to-date with evolving industry/regulatory changes impacting the business and participate in appropriate control forums
• Find ways to drive efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies
• Recognize the confidential nature of Internal Audit communications and access to information; exercise discipline in protecting the confidentiality and security of information in accordance with firm policy.

Required qualifications, skills and capabilities

• Knowledge and experience in various Technology and Cyber domains, for e.g., Software Lifecycle Development (SDLC), Vulnerability Management, Change Management, etc.
• Understanding of internal control concepts, with proven ability to evaluate and determine the adequacy of controls by considering business and technology risks in an integrated manner.
• Strong data analytical skills with extensive experience and ease of use with industry-leading data analytics tools such as Alteryx and Tableau.
• Strong analytical skills, particularly with regards to assessing the probability and impact of an internal control weakness.
• Excellent written, verbal, and presentation skills; adept at presenting complex and sensitive issues to senior management and strong interpersonal and influencing skills, with the ability to establish credibility and build partnerships with senior business and control partners.
• Enthusiastic and self-motivated, with a keen interest in learning; effective under pressure and willing to take personal responsibility/accountability as well as flexible to changing business priorities and ability to multitask in a constantly changing environment.

Preferred qualifications, skills and capabilities

• Experience with internal audit methodology and applying concepts in audit delivery and execution preferred.
• Certified in CISA, CISM or other technology audit certifications.
• Bachelor's degree in Technology or related field
• Preferred internal or external technology auditing experience, or relevant technology risk and control management experience.

Job responsibilities

• Executes standard software solutions, design, development, and technical troubleshooting
• Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
• Applies knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation
• Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
• Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on system design concepts and expanding applied experience
• Experience in Core Java / C++, Spring, SQL, Unix, Design pattern, Unit Testing, Threading and Messaging
• Experience in UI technologies, JavaScript, HTML5, Angular, NodeJS, React, C# …
• Experience in Modern Software Architecture and framework, interests in Cloud computing, Machine learning and Data Science Skills
• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Demonstrable ability to code in one or more languages
• Experience across the whole Software Development Life Cycle
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
• Emerging knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)