Securities Services - Depositary Receipts Dr jobs at Jpmorgan in United Kingdom

Role Description

Trust Officer is responsible for administering trusts within the JP Morgan Chase Workplace Solutions trust companies – Global Shares Trustee Ireland Limited (GSTIL) and GS Trustee (UK) Limited (GSTUKL). They will work closely with Sales, Customer Relationship Management, Implementations, AML/KYC, Equity Plan Management, Tax Operations, and Reconciliations to manage the creation and operation of the individual trusts under these two entities.

Trust Officers are responsible for ensuring that GSTIL and GSTUKL fulfil their duties as trustee of individual trusts, and that these two entities meet fiduciary and regulatory requirements. The ideal candidate will possess strong leadership skills, excellent communication, understanding of corporate structures and fiduciary responsibility, regulatory compliance expertise, ability to identify conflicts of interest, possess a detailed mindset thorough understanding of trust and equity plan management.

Key Responsibilities

• Administration
  • Open and manage bank, custodian and brokerage accounts, including decisions and authorized signatories and acceptance of terms and conditions
  • Manage movement of assets within the trust, including transfers, sales, dividends ensuring all movement is compliant with legal and regulatory requirements
  • Ensure all asset movements are conducted in compliance with trust agreements and regulatory requirements
  • Monitor and manage trust assets including documentation of all decisions related to asset management and distribution in accordance with the trust deed and share plan rules
  • Oversight of all activities required when a trust client terminates Share Plan Services with Workplace Solutions
  • Maintain fiduciary responsibility and ensure the trust operates in the best interest of beneficiaries
  • Adhere to trust policies and procedures to safeguard the interests of the beneficiaries
  • Ensure meticulous record-keeping and accounting for all trust assets, maintaining separate accounts and receiving regular statements to fulfil fiduciary duties to beneficiaries
  • Ensure all trust activities comply with relevant laws, regulations, and company policies
  • Engage with external auditors and regulatory bodies, as required
  • Collaborate with legal, compliance and client service teams to ensure all documentation and agreements are in place (incl. responsibility for Trust Deed, Tax Certification)

• Board Administration
  • Ensure adherence to governance structure for each trust, maintaining a specific minute book, setting agenda, documenting and evidence all Trustee decisions, actions and resolutions including rationale for all actions
  • Minutes will serve as a central record of the trust's activities, providing a historical account of its operations and facilitating future decision-making.
  • Evidence that the trustees' actions and decisions are in accordance with the powers and duties outlined in the trust deed should be documented in the minutes.
  • If the trust deed grants discretionary powers to the trustees, the minutes should demonstrate how those powers are being exercised in the best interests of the beneficiaries.
  • Evidence that the trustees' decisions are being made solely in the best interests of the beneficiaries, rather than for the benefit of the company or other parties, should be clearly recorded.
  • The minutes should document any potential conflicts of interest and how they were addressed or mitigated.
  • The minutes should include a review of the fees associated with the trust's administration
  • Documentation of any audits or reviews of the trust's financial statements and operations should be recorded.
  • The minutes should include a summary of how participants are being informed about key aspects of the plan and their rights.
  • Any other key reports or updates provided to the plan sponsor or other stakeholders should be mentioned in the minutes.

• Tax Operations Oversight
  • Review Trusts to determine if CRBOT registration is required and implement where necessary
  • Conduct tax due diligence and risk assessments for new trust arrangements ensuring all teams are aware of any specific obligations
  • Trustees must ensure the trusts maintain compliance with the requirements necessary for tax relief, as this is a key benefit of the structures

• Plan Management
  • Co-ordinate with the EPM team to ensure accurate data updates, record keeping and reporting of share plan activities that relate to the trustee
  • Ensure accurate accounting and reporting of trust assets, including the ability to generate comprehensive asset reports
  • Oversee transaction reporting for trust accounts, ensuring regular receipt of regular statements and confirmations from broker dealers
  • Accurately report transfers of shares to beneficiaries and any trust transfers when corporate clients leave
  • Monitor and report all share trading activities conducted by the trustee, ensuring compliance with the Trust Deed, and verify that all transactions are accurately documented and monitored

Educational

• The specialized and ever changing nature of the Employee Benefit Trust practice requires Trust Officers devote a significant amount of time to personal development and training
• Training at JPMorgan consists of reading the fiduciary materials which are circulated to each Trust Officer, attending in-house and external seminars and taking required Proficiency Training courses offered internally on a quarterly basis

Required Qualifications, Skills and Capabilities

• Bachelor’s Degree required; MBA or other advanced degree is a plus; J.D. preferred
• In-depth knowledge of all fiduciary products and services, including all legal, tax and regulatory requirements applicable to fiduciary relationships
• Relevant experience focused in the Employee Benefit Trust business; either at a corporate fiduciary or a law firm
• Solid Client Relationship Management experience

As a Trading Services Senior Associate in Market Operations Team, you will play a pivotal role in the seamless execution of trade activities, from order entry to settlement. While still developing, your expertise in market products and understanding of automation technologies will be instrumental in optimizing our trading services. You will be expected to leverage your proficiency in change management and continuous improvement to enhance the efficiency and resilience of our operating platform. Your role will also allow you to keep developing your relationships with internal stakeholders, presenting insights to senior management, and driving process improvements. Your decisions will contribute and impact on short-term team and department goals, and you will often guide others in their work activities, contributing to the overall success of our trading services.

Job responsibilities

• Execute daily trading operations efficiently, ensuring timely and accurate trade execution while collaborating with traders and team members to resolve discrepancies.
• Monitor and reconcile trading accounts to maintain accuracy, driving the development and implementation of process improvements for enhanced operational efficiency.
• Deliver exceptional service to internal and external clients, maintaining up-to-date knowledge of market trends, trading regulations, and ensuring compliance with company policies and industry standards.
• Prepare and analyze trading reports for management review, actively participating in team meetings and contributing to strategic discussions.
• Assist in training and mentoring junior team members, fostering a collaborative and growth oriented environment.
• Manage ad-hoc projects and tasks as assigned, demonstrating adaptability and a proactive approach to addressing emerging needs.

Required qualifications, capabilities, and skills

• Extensive experience in trading or financial services, showcasing a deep understanding of industry practices and operations.
• Strong analytical and problem-solving skills, enabling effective decision-making and innovative solutions.
• Excellent communication and interpersonal abilities, facilitating clear and productive interactions with colleagues and stakeholders.
• Proficiency in Microsoft Office Suite, particularly Excel, along with advanced digital literacy for integrating innovative technologies in trade services.
• Ability to thrive in fast-paced environments, maintaining a detail-oriented approach and strong organizational skills to manage multiple tasks and adapt to changing priorities
• Demonstrated capability to work collaboratively in team settings, with a solid knowledge of trading systems and financial markets, and a strong commitment to delivering high-quality results.

Preferred qualifications, capabilities, and skills

• Proficiency in trading platforms and software, demonstrating the ability to effectively navigate and optimize these tools.
• Understanding of regulatory requirements in the trading industry, ensuring compliance and adherence to industry standards.
• Capability to leverage digital literacy for adopting and integrating innovative technologies, enhancing trade services and operational efficiency.
• Skill in utilizing AI and machine learning to enhance trade service processes, driving improved decision-making and data-driven insights.

Job Summary:

As a Product Manager within Depositary Services, you will play a critical role in ensuring that our products comply with all relevant regulations and standards. You will work closely with other Securities Services Product teams, as well as cross-functional partners, including Operations, Legal, Compliance, and Sales, to develop and execute product strategies that align with regulatory requirements and our business objectives. You will be instrumental in integrating regulatory requirements into key processes for the safekeeping duties for which a Depositary bank is responsible, ensuring compliance and strategic alignment across Europe.

Job Responsibilities:

• Product Design:
  Develop and syndicate the design of Depositary Bank services with focus on defining the scope and structure of safekeeping, record-keeping, and asset verification services to meet both regulatory and client needs, ensuring alignment with UCITS and AIFMD regulatory requirements.
• Procedure Development:
  Work with Operations, Depositary Service Delivery and Depositary Management teams to create and maintain standardized procedures for implementing product design, ensuring that all processes incorporate appropriate controls, audit trails, and consistency. Oversee the documentation and regular review of procedures to maintain regulatory compliance.
• Regulatory Integration:
  Ensure that Depositary Services policies, product definition and services directory fully reflect current and emerging regulatory requirements, monitoring directly or leveraging in-country Depositary Manager teams regulatory developments affecting Depositary Banks and assess their impact on service designs and procedures, and drive the implementation of necessary changes.
• Risk Management:
  Identify regulatory, commercial, and operational risks related to Depositary services, and design effective controls and mitigants within procedures to address these risks. Coordinate with Internal Audit and BCM for Custody, Safekeeping & Asset Verification topics, processes and issues.
• Training
  Provide guidance and training to client-facing Depositary Managers as well as Operations & Depositary Service Delivery staff on regulatory obligations, approve procedural updates, and ensure ongoing alignment with regulatory standards.
• Stakeholder Communication:
  Represent Depositary Services in internal and external forums, communicate regulatory updates, and advocate for compliance and strategic alignment with regulatory requirements.
• Culture and Expertise:
  

Required qualifications, capabilities, and skills:

• In-depth understanding of the regulatory landscape for Depositary Banks under UCITS and AIFMD, and its impact on service design and procedural implementation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work effectively across cross-functional teams.
• Demonstrated relationship management, influencing, and negotiation skills with senior stakeholders.
• Detail-oriented with a strong commitment to regulatory compliance, quality, and consistency.
• Ability to balance detailed regulatory requirements with strategic business objectives.

Job Responsibilities

• Assisting frontline specialists with escalations and general support needs via assist queues and other means (i.e. chat, email, etc.)
• Monitoring queues, specialist adherence, and share service level updates
• Assisting with system access tickets
• Following outage procedures during on and off hours
• Providing assistance to Help Desk and Tech Support with incoming calls when call volume requires it and complete case review if needed from client follow-ups
• Coaching frontline specialists through various mediums (i.e. huddles, reworks, email, new hire training)
• Assisting as subject matter expert and peer support during training and/or upskilling
• Handling special projects and tasks as assigned by Management

Required qualifications, capabilities and skills

• Payments industry experience servicing merchants or relevant customer support experience, either by phone or in person
• Background and experience in Merchant Services Enterprise Call Center (ECC) or related function required
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Proficiency with data tools (excel, database), data visualization tools (PowerPoint, Tableau) are strongly preferred

Preferred qualifications, capabilities and skills

• Bilingual English/French is highly preferred

Work Schedule

• Must be willing to work schedules during our operating hours, which can include evenings, weekends, and holidays

Job Summary:

As an Associate in the Complex Assets team, you will work alongside global operations, technology professionals, external clients, and key stakeholders to drive the successful delivery of change initiatives across multiple functional areas. Your accountability will cover the complete product development lifecycle—from the initial idea through design and development to implementation and transition.

Job Responsibilities:

• Stakeholder Collaboration: Build strong working relationships with operations end-users, technologists, and external partners to understand requirements and drive the build-out of solutions across middle office, fund accounting, and margin services.

• Solution Design & Delivery: Drive the high-level design of integrated solutions, collaborating closely with operations, technology, product teams, and vendors. Ensure that all initiatives align with strategic roadmaps and quality standards.

• Business & Technical Documentation: Document business requirements and product scope, translating these into detailed technical specifications for development and test execution.

• Program Management: Develop and manage robust program plans including risk management, issue resolution, and the breakdown of deliverables. Ensure projects are delivered on time and within budget.

• Continuous Improvement: Identify opportunities to enhance operational efficiency, optimize product functionality, and improve the overall client experience.

• Communication & Leadership: Regularly update senior management and stakeholders on progress, challenges, and key milestones. Mentor team members and contribute to group-wide objectives.

Required Qualifications, Capabilities and Skills:

• Industry Knowledge: Working business knowledge of OTC derivatives across one or more asset classes (Rates, Credit, Equities, FX, or Commodities), along with CFDs, Repos, and Time Deposits.

• Middle Office / Fund Accounting Expertise: Understanding of trade capture, lifecycle and core positions management including valuation, confirmation, settlement, collateral management, asset servicing, reconciliations, and reporting/data services.

• Product Development & Change Management: Demonstrated experience managing strategic change programs with a hands-on approach to analysis, testing, and delivery.

• Data Handling & Presentation: Ability to process large datasets and communicate insights clearly to senior management, clients, and cross-functional teams.

• Program Management Skills: Organizational strength with a logical, structured approach to planning, problem solving, and risk management.

• Communication Skills: Excellent written and verbal communication skills with the ability to succinctly convey detailed information to diverse audiences.

• Interpersonal Skills: Energetic self-starter with a collaborative mindset, relationship-building abilities, and a proactive approach to resolving issues and driving the strategic vision.

Preferred Qualifications, Capabilities and Skills:

• Ability to develop a clear vision and actionable roadmap for ongoing change initiatives.

• Proven capability to maximize business goals and deliver return on investment.

As a Trading Services Associate within JPMorganChase, you will play a pivotal role in the execution and processing of trade orders, ensuring the smooth operation of our trading and portfolio management businesses. Your work will have a significant impact within your team, contributing to the overall performance of our trading services. Your responsibilities span from supporting the day to day of the business but also liaising with various teams and senior stakeholders on different issues and projects. As an associate, you will independently drive discussions and propose solutions on various topics. As the business grows and transforms, you will play a major role in liaising with Tech, project and various internal teams to understand requirements, propose solutions, etc. Your ability to manage change and drive continuous improvement will be developed in this role, as you work to enhance our processes and systems. With a focus on collaboration, you will build strong relationships with internal stakeholders, while developing your influence and presentation skills to communicate data-driven insights and collaborate in impactful decisions. Your work will have a direct impact on our team's performance and the achievement of our short-term operational goals.
Job responsibilities

• Support trade orders accurately and efficiently, ensuring seamless flow to subsequent back-office systems.
• Develop and apply automation technologies to support trade processing, including settlements, profit and loss, and confirmations.
• Actively participate in change management initiatives, leveraging resources to minimize disruption and facilitate successful transitions.
• Contribute to continuous improvement efforts, identifying inefficiencies in processes and proposing solutions based on data analysis.
• Independently manage discussions with senior stakeholders across a variety of topics and issues.

Required qualifications, capabilities and skills

• Thorough knowledge (>3 years) or equivalent expertise in trading services, specifically in order execution and trade settlement.
• Demonstrated ability to apply automation technologies in a trading environment, with a focus on process optimization.
• Proactive in change management, with the ability to leverage resources to facilitate smooth transitions and minimize disruption.
• Demonstrate the ability to develop internal stakeholder management, with a focus on building productive relationships and driving mutually beneficial outcomes.
• Ability to constantly adapt, change course and multi task in a short time frame, while working under pressure.
• Comprehensive understanding of financial markets, trading instruments, and the overall trading process, with experience in trading services like order execution, trade processing, and risk monitoring, supported by previous experience in finance industry operations roles.
• Strong relationship-building, influencing, and conflict management skills, with excellent written, oral communication, and interpersonal abilities to resolve issues and maintain positive stakeholder relationships.
• Effective presentation and negotiation skills, combined with an innovative mindset focused on continuous process improvement, and a willingness to be flexible in a team-oriented environment.