Jobshare Payment Operations Governance Project jobs at Jpmorgan in United Kingdom

As a Cybersecurity Specialist within CTC Cyber Ops Assessments Operations, you will be responsible for the successful execution of our testing portfolio. Your role will involve delivering enhancements and implementing changes that increase productivity, enforce control and cybersecurity best practices, and improve customer satisfaction. You will oversee risk reduction and tooling initiatives, and deliver cost-effective solutions that prioritize our clients. Your tasks will also include analyzing, designing, developing, and delivering solutions to strengthen our operations in Cybersecurity, Technology, and Controls. You won’t just be monitoring our data, but innovatively protecting it. With a collaborative mindset, you will support transformation work on cyber assessment delivery operations and engagement.

Job Responsibilities:

• Lead and oversee the operations of cybersecurity penetration testing engagement, ensuring alignment with industry best practices and emerging trends.
• Provide technical guidance and support for cyber assessments debugging, scoping, and technical documentation.
• Develop and implement automation and tooling solutions to address operational gaps and enhance efficiency.
• Collaborate with clients to understand their technical needs and scope, ensuring alignment with our service offerings.
• Partner with senior management to achieve strategic goals through transformation initiatives, focusing on improving and transforming service delivery.
• Work with service partners on an as-needed basis to resolve scoping disagreements, support with tooling and testing debugging.

Required qualifications, capabilities and skills:

• Strong technical background in cybersecurity, with specific expertise in penetration testing and security assessment activities.
• Technical proficiency in debugging and scoping penetration tests, as well as creating and reviewing technical documentation.
• Familiarity with automation tools and techniques, with the ability to work with product teams to develop solutions.
• Proven experience in operations, risk, and controls management processes & principles, with a focus on cybersecurity.
• Experience in process engineering and re-engineering, with a focus on automation and continuous improvement.
• Excellent client-facing skills, with the ability to build partnerships and interact with third-party vendors and teams across different regions.
• Strong problem-solving skills, with the ability to anticipate and resolve roadblocks impacting SLAs.
• Proven commercial experience with Microsoft Excel, Visio, PowerPoint is a MUST.

Preferred qualifications, capabilities and skills:

• Experience with Jira and Scrum Master knowledge is a distinct advantage.

As an EMEA Client Operations - Advisory and Governance Analyst within the Advisory and Governance Team, you will provide expert advice on complex client cases and policies/procedures related to KYC/AML. You will be responsible for developing and implementing a training program for Client Onboarding and partner teams, focusing on KYC/AML and related topics. Additionally, you will manage our client forms (DOX) and application packs across our 9 EMEA locations.

Job Responsibilities

• Work within our team which creates, updates and coordinates changes to our form templates. These range from complex documents such as our Application Forms and Client Terms as well as forms which help clients update their details or who they what as signatories to their account, as well as forms that form part of the client experience such as the welcome letter.
• Work with our tech and product teams to develop solutions to improve the client experience by introducing ways clients can sign digitally, or access their forms online, as well as by creating forms with dynamic content.
• Lead the effective completion of assigned tasks, working seamlessly with partner teams across the DOX processes.
• Maintain accurate static data on our form templates in systems.
• Handle sensitive data and information with the utmost care and confidentiality.
• Escalate issues promptly in line with escalation protocols, contributing ideas to drive continuous improvement and enhance service delivery.
• Embrace opportunities to re-think and innovate our forms and processes for greater efficiency and effectiveness.
• Work independently, completing tasks within established timeframes in a fast-paced environment.

Required qualifications, capabilities and skills

• Great communication and organisational skills
• Ablility to communicate clearly with our many stakeholders across the branches, Legal, marketing and project teams.
• Meticulous attention to detail, with the ability to multi-task, prioritise, and meet tight deadlines.
• Strong interpersonal skills, with the ability to work both independently and collaboratively in teams.
• Strong proficiency with MS Office, specifically MS Excel and MS Word.
• Self-motivated and highly disciplined, with a "can-do" attitude and a strong sense of ownership.
• Analytical Mindset: Be able to research and analyse issues. Given the role involves dealing with complex KYC, Legal and tax documentation, you should have research skills to a degree level to be able to identify potential issues and propose solutions.

Preferred qualifications, capabilities and skills

• Business-level fluency in French, Italian, German, or Spanish is a plus.

Why Join Us?

• Impactful Work : Be part of a team that plays a vital role in the success of our Private Banking operations.
• Growth Opportunities : Develop your skills and expertise in a supportive and dynamic environment.
• Collaborative Culture : Work alongside talented professionals who are passionate about delivering exceptional service to our clients.
• Innovation and Efficiency : Engage in opportunities to innovate and streamline processes, contributing to the overall efficiency of our operations.
• Curiosity-Driven Environment : Join a team that values an inquisitive and curious mindset, encouraging continuous learning and improvement.

As Treasury Operations Associate, you will be responsible for managing activities within Treasury Operations including treasury settlements, cash and card settlements. You will also be required to support and build out treasury operation processes in collaboration with a diverse range of partner teams such as product, operations, process engineering, controls, risk & compliance.

Job responsibilities:

• Working with partner teams to set up TOPS processes for ICB. This will include working on builds, process maps and customer journeys that impact TOPs, testing and sign off to take the processes to a BAU mode.
• As an SME , you'll operate as an individual contributor focusing on leveraging your specialised knowledge to provide expert guidance without direct people management responsibilities
• Build end to end processes for TOPs across various areas.
• Stake holder management and partnership with ICB internal teams.
• Maintain a secure and efficient work environment by establishing, following and enforcing standards and procedures, complying with legal regulations, policies and controls.
• Ensure Risk and controls policies are adhered to.
• Partner with Operations teams and devise ways of improving the customer experience, including resolving problems.
• Work with Controls and Audit to ensure all processes are in place, robust and risk-free.
• Update job knowledge by participating in educational opportunities, reading professional publications, building and maintaining work relationships.

Required qualifications, skills and capabilities:

• A detailed understanding of reconciliation processes across cash and card transactions as well as relevant experience in leading and developing a team.
• Ability to partner with stakeholders across different teams and locations and managing conflict and difficult conversations.
• Being able to think on one’s feet and have effective decision-making skills that benefit the business and the team.
• Ability to work on MIS and metrics reporting – analysing and deciphering data and presenting the same to leadership in an effective manner.
• Ability to work within strict timelines and deliver with a sense of urgency, ownership and accountability.
• Effective problem solving skills, being able to bring solutions to the table and implement the same and be able to think strategically.
• Good communication skills, spoken as well as written and the ability to influence others in a positive manner.
• Effective delegation of work within the team, building SMEs.

Preferred qualifications, skills and capabilities:

• Knowledge of reporting and visualization tools such as Alteryx, Tableau.

Job responsibilities

• Lead and conduct analysis and reporting using various data sources to identify optimization, automation and data opportunities, providing actionable insights that shape strategic decisions and measure benefits.
• Gather information and prepare independent research and analysis, developing executive-ready recommendations and innovative solutions for business challenges.
• Partner with business stakeholders to surface, synthesize, and prioritize demand, ensuring strategic alignment and preventing duplication.
• Translate operational challenges and business needs into structured, actionable requirements for technical teams, clearly articulating ROI, risk reduction, and efficiency gains.
• Facilitate and support design workshops, process documentation, and journey mapping to frame opportunities and refine requirements.
• Collaborate with business operations, optimization, automation and data or tech teams throughout solution development and testing, ensuring business context is preserved.
• Track delivery outcomes, adoption rates, efficiency gains, and ROI metrics; prepare executive-ready reports and presentations.
• Drive post-delivery enablement by overseeing solution adoption, leading user training, facilitating knowledge transfer, and gathering feedback from business units to ensure solutions meet needs and inform future improvements through lessons learned and continuous improvement.
• Validate delivered solutions against expected outcomes, map current processes, and quantify potential ROI.
• Coach and mentor less experienced team members and contribute to building and evolving the Insights & Enablement practice.

• Validate delivered solutions against expected outcomes, map current processes, and quantify potential ROI.

• Coach and mentor less experienced team members, and contribute to building and evolving the Insights & Enablement practice.

Required qualifications, capabilities, and skills

• 3+ years of experience in business analysis, process improvement, or operations strategy.
• Strong analytical, qualitative, and quantitative skills; ability to conduct independent research and provide actionable recommendations.
• Knowledge of or strong understanding of dashboards, business information systems, and data management practices.
• Experience with Lean Six Sigma, process improvement, or continuous improvement methodologies.
• Ability to document and visualize processes; familiarity with journey mapping techniques and tools (e.g., Visio, Lucidchart, Miro).
• Ability to synthesize findings into executive-ready documents and presentations with clear recommendations.
• Proven problem-solving and critical thinking capabilities.
• Effective communicator with strong verbal and written skills, including the ability to engage with senior management.
• Strong project planning and organizational skills; able to manage multiple demands simultaneously.

Preferred qualifications, capabilities, and skills

• Bachelor's degree or higher
• Exposure to data visualization tools (Power BI, Tableau, Qlik).
• Background in change management, enablement, or user adoption.
• Prior experience in preparing executive-level insights and ROI tracking.

Digital & Platform Services (DPS)

As an Investment Governance Portfolio Process and Controls Specialist in the Process Control team, you will play a pivotal role in engaging with stakeholders with reporting requirements and supporting the effective implementation of the DPS governance framework. You will be a strategic thinker with excellent communication skills and a strong understanding of financial controls and governance processes, along with strong problem-solving skills and the ability to address ad-hoc queries effectively.

Job Responsibilities:

• Collaborate with stakeholders, includingDigital & Platform ServicesBusiness Managers & Financial Managers, Product Managers, and both External & Internal Audit & Regulators, to ensure alignment and transparency in portfolio governance.
• Utilize strong Alteryx, Tableau, and Excel skills to process various reporting processes within the team.
• Work closely with Planning & Analysis (P&A) teams to ensure that portfolio financials align with P&A control numbers, maintaining accuracy and consistency.
• Serve as the point of contact for key processes such as Benefits review, Hygiene issues, Monthly Estimate (ME) Forecast, and timesheet status, supporting Investor Day, Mid-Year Forecast (MYF), and Annual Planning.
• Learn and guide users onDigital & Platform Servicesprocesses using in-house tools like myIG, PI, and reporting tools such as Cognos, myDATA, and myDPS.
• Address any ad-hoc queries from stakeholders in coordination with Line of Business (LoB) Financial & Business Managers (F&BM's).
• Prepare, consolidate, review, and analyze key financial activities including budget and mid-year forecast, financial updates for the Board, Operating Committee, and Regulators, and analyzing business performance drivers.
• Execute processes with an emphasis on accuracy and timeliness of meeting deliverables on prescribed timetables/calendars.
• Analyze line of business (LOB) business models, earnings sensitivities, and strategic initiatives to enable better understanding of individual LOB financial results.
• Lead additional one-off and repeatable analyses as required by senior management.

Required Qualifications, Capabilities, and Skills:

• Bachelor's Degree in Accounting, Finance, Economics, or related field.
• Proven experience in investment governance, portfolio management, or a related field.
• Strong communication and stakeholder management skills.
• Ability to articulate complex investment narratives clearly and concisely.
• Experience with financial controls and alignment processes.
• Proficiency in using reporting and data analysis tools.
• Strong problem-solving skills and the ability to address ad-hoc queries effectively.
• Previous experience in a Technology finance/planning role in banking or financial services
• Advanced Microsoft Office skills (Excel & PowerPoint in particular), Alteryx, and Tableau.
• Self-starter who is driven to excel in all aspects of their role and seeks to break the status-quo and initiate improvements where necessary.

Preferred Qualifications, Capabilities, and Skills:

• Experience in a Technology finance/planning role in banking or financial services.
• Advanced skills in Microsoft Office, Alteryx, and Tableau.
• Ability to multi-task in a fast-paced environment with frequently changing priorities.
• Self-starter driven to excel and initiate improvements.