Head Cass Governance Oversight - Executive Director jobs at Jpmorgan in United Kingdom

As an EMEA Client Operations - Advisory and Governance Analyst within the Advisory and Governance Team, you will provide expert advice on complex client cases and policies/procedures related to KYC/AML. You will be responsible for developing and implementing a training program for Client Onboarding and partner teams, focusing on KYC/AML and related topics. Additionally, you will manage our client forms (DOX) and application packs across our 9 EMEA locations.

Job Responsibilities

• Work within our team which creates, updates and coordinates changes to our form templates. These range from complex documents such as our Application Forms and Client Terms as well as forms which help clients update their details or who they what as signatories to their account, as well as forms that form part of the client experience such as the welcome letter.
• Work with our tech and product teams to develop solutions to improve the client experience by introducing ways clients can sign digitally, or access their forms online, as well as by creating forms with dynamic content.
• Lead the effective completion of assigned tasks, working seamlessly with partner teams across the DOX processes.
• Maintain accurate static data on our form templates in systems.
• Handle sensitive data and information with the utmost care and confidentiality.
• Escalate issues promptly in line with escalation protocols, contributing ideas to drive continuous improvement and enhance service delivery.
• Embrace opportunities to re-think and innovate our forms and processes for greater efficiency and effectiveness.
• Work independently, completing tasks within established timeframes in a fast-paced environment.

Required qualifications, capabilities and skills

• Great communication and organisational skills
• Ablility to communicate clearly with our many stakeholders across the branches, Legal, marketing and project teams.
• Meticulous attention to detail, with the ability to multi-task, prioritise, and meet tight deadlines.
• Strong interpersonal skills, with the ability to work both independently and collaboratively in teams.
• Strong proficiency with MS Office, specifically MS Excel and MS Word.
• Self-motivated and highly disciplined, with a "can-do" attitude and a strong sense of ownership.
• Analytical Mindset: Be able to research and analyse issues. Given the role involves dealing with complex KYC, Legal and tax documentation, you should have research skills to a degree level to be able to identify potential issues and propose solutions.

Preferred qualifications, capabilities and skills

• Business-level fluency in French, Italian, German, or Spanish is a plus.

Why Join Us?

• Impactful Work : Be part of a team that plays a vital role in the success of our Private Banking operations.
• Growth Opportunities : Develop your skills and expertise in a supportive and dynamic environment.
• Collaborative Culture : Work alongside talented professionals who are passionate about delivering exceptional service to our clients.
• Innovation and Efficiency : Engage in opportunities to innovate and streamline processes, contributing to the overall efficiency of our operations.
• Curiosity-Driven Environment : Join a team that values an inquisitive and curious mindset, encouraging continuous learning and improvement.

Job responsibilities

• Lead and conduct analysis and reporting using various data sources to identify optimization, automation and data opportunities, providing actionable insights that shape strategic decisions and measure benefits.
• Gather information and prepare independent research and analysis, developing executive-ready recommendations and innovative solutions for business challenges.
• Partner with business stakeholders to surface, synthesize, and prioritize demand, ensuring strategic alignment and preventing duplication.
• Translate operational challenges and business needs into structured, actionable requirements for technical teams, clearly articulating ROI, risk reduction, and efficiency gains.
• Facilitate and support design workshops, process documentation, and journey mapping to frame opportunities and refine requirements.
• Collaborate with business operations, optimization, automation and data or tech teams throughout solution development and testing, ensuring business context is preserved.
• Track delivery outcomes, adoption rates, efficiency gains, and ROI metrics; prepare executive-ready reports and presentations.
• Drive post-delivery enablement by overseeing solution adoption, leading user training, facilitating knowledge transfer, and gathering feedback from business units to ensure solutions meet needs and inform future improvements through lessons learned and continuous improvement.
• Validate delivered solutions against expected outcomes, map current processes, and quantify potential ROI.
• Coach and mentor less experienced team members and contribute to building and evolving the Insights & Enablement practice.

• Validate delivered solutions against expected outcomes, map current processes, and quantify potential ROI.

• Coach and mentor less experienced team members, and contribute to building and evolving the Insights & Enablement practice.

Required qualifications, capabilities, and skills

• 3+ years of experience in business analysis, process improvement, or operations strategy.
• Strong analytical, qualitative, and quantitative skills; ability to conduct independent research and provide actionable recommendations.
• Knowledge of or strong understanding of dashboards, business information systems, and data management practices.
• Experience with Lean Six Sigma, process improvement, or continuous improvement methodologies.
• Ability to document and visualize processes; familiarity with journey mapping techniques and tools (e.g., Visio, Lucidchart, Miro).
• Ability to synthesize findings into executive-ready documents and presentations with clear recommendations.
• Proven problem-solving and critical thinking capabilities.
• Effective communicator with strong verbal and written skills, including the ability to engage with senior management.
• Strong project planning and organizational skills; able to manage multiple demands simultaneously.

Preferred qualifications, capabilities, and skills

• Bachelor's degree or higher
• Exposure to data visualization tools (Power BI, Tableau, Qlik).
• Background in change management, enablement, or user adoption.
• Prior experience in preparing executive-level insights and ROI tracking.

Digital & Platform Services (DPS)

As an Investment Governance Portfolio Process and Controls Specialist in the Process Control team, you will play a pivotal role in engaging with stakeholders with reporting requirements and supporting the effective implementation of the DPS governance framework. You will be a strategic thinker with excellent communication skills and a strong understanding of financial controls and governance processes, along with strong problem-solving skills and the ability to address ad-hoc queries effectively.

Job Responsibilities:

• Collaborate with stakeholders, includingDigital & Platform ServicesBusiness Managers & Financial Managers, Product Managers, and both External & Internal Audit & Regulators, to ensure alignment and transparency in portfolio governance.
• Utilize strong Alteryx, Tableau, and Excel skills to process various reporting processes within the team.
• Work closely with Planning & Analysis (P&A) teams to ensure that portfolio financials align with P&A control numbers, maintaining accuracy and consistency.
• Serve as the point of contact for key processes such as Benefits review, Hygiene issues, Monthly Estimate (ME) Forecast, and timesheet status, supporting Investor Day, Mid-Year Forecast (MYF), and Annual Planning.
• Learn and guide users onDigital & Platform Servicesprocesses using in-house tools like myIG, PI, and reporting tools such as Cognos, myDATA, and myDPS.
• Address any ad-hoc queries from stakeholders in coordination with Line of Business (LoB) Financial & Business Managers (F&BM's).
• Prepare, consolidate, review, and analyze key financial activities including budget and mid-year forecast, financial updates for the Board, Operating Committee, and Regulators, and analyzing business performance drivers.
• Execute processes with an emphasis on accuracy and timeliness of meeting deliverables on prescribed timetables/calendars.
• Analyze line of business (LOB) business models, earnings sensitivities, and strategic initiatives to enable better understanding of individual LOB financial results.
• Lead additional one-off and repeatable analyses as required by senior management.

Required Qualifications, Capabilities, and Skills:

• Bachelor's Degree in Accounting, Finance, Economics, or related field.
• Proven experience in investment governance, portfolio management, or a related field.
• Strong communication and stakeholder management skills.
• Ability to articulate complex investment narratives clearly and concisely.
• Experience with financial controls and alignment processes.
• Proficiency in using reporting and data analysis tools.
• Strong problem-solving skills and the ability to address ad-hoc queries effectively.
• Previous experience in a Technology finance/planning role in banking or financial services
• Advanced Microsoft Office skills (Excel & PowerPoint in particular), Alteryx, and Tableau.
• Self-starter who is driven to excel in all aspects of their role and seeks to break the status-quo and initiate improvements where necessary.

Preferred Qualifications, Capabilities, and Skills:

• Experience in a Technology finance/planning role in banking or financial services.
• Advanced skills in Microsoft Office, Alteryx, and Tableau.
• Ability to multi-task in a fast-paced environment with frequently changing priorities.
• Self-starter driven to excel and initiate improvements.

As the Risk Technology UI & Workflow Platforms Lead at JPMorgan Chase within the Risk Tech organization, you will lead a technical area and promote impact across teams, technologies, and projects within various departments. You will leverage your extensive knowledge of software, applications, technical processes, and product management to oversee multiple complex projects and initiatives. In this role, you will serve as the primary decision maker for your teams, fostering innovation and ensuring effective solution delivery.

Job responsibilities

• Leads technology and process implementations to achieve functional technology objectives
• Makes decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Develops and maintains a product roadmap outlining the planned features and enhancements
• Monitors product performance and user feedback to identify areas for improvement and make data-driven decisions
• Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations
• Delivers technical solutions that can be leveraged across multiple businesses and domains
• Influences peer leaders and senior stakeholders across the business, product, and technology teams
• Champions the firm’s culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and proficient expert experience
• Significant experience of developing or leading cross-functional teams of technologists
• Experience of building technical platforms/products and achieving adoption across a large organisation
• Proven experience of leading a product as a Technical Product Owner or Technical Product Manager
• Proven understanding of platform architecture and development
• Excellent leadership, communication, and interpersonal skills
• Skilled in hiring, developing, and recognising talent

Preferred qualifications, capabilities, and skills

• Financial Services experience
• Degree qualified

Job Summary

As a Corporate Commodity Sales professional in the Corporate Commodity Sales team in London, you will lead client interactions and drive the execution of commodity trades within the energy sector, focusing on physical power and gas. You will work closely with a diverse range of clients to deliver tailored solutions. You will help shape our sales strategy and enhance our client offerings. Together, we foster a collaborative and inclusive environment where your contributions make a difference.

Job responsibilities

• Build and maintain strong, long-term relationships with key clients, understanding their unique needs
• Oversee the trade execution process, ensuring accuracy in trade booking, order taking, and compliance with regulatory standards
• Mentor junior team members in best practice for trade execution
• Analyse market trends and drivers to identify new business opportunities
• Develop and implement strategic sales initiatives that align with market conditions and client needs
• Partner with trading, research, corporate banking, and risk management teams to deliver comprehensive solutions to clients
• Facilitate effective communication between departments to enhance client service
• Lead efforts to refine and optimise the sales process
• Provide guidance and support to junior team members, fostering a culture of learning and professional growth
• Monitor sales performance metrics and prepare reports for senior management, highlighting achievements, challenges, and opportunities for improvement

Required qualifications, capabilities, and skills

• Significant experience in commodities sales (ideally 8+ years), with a focus on physical power and gas
• Ability to analyse complex market data and trends to inform strategic decisions and client recommendations
• Excellent oral and written communication skills, with the ability to convey complex financial concepts clearly and effectively
• Solid leadership qualities with a collaborative mindset and experience mentoring junior colleagues
• Deep understanding of client needs and the ability to deliver exceptional service
• Advanced proficiency in analytical tools and knowledge of credit risk related metrics
• Meticulous attention to detail and commitment to maintaining high standards of accuracy and compliance

Preferred qualifications, capabilities, and skills

• Experience working with clients across the energy sector, particularly in physical power and gas
• Familiarity with e-platform sales solutions in commodities trading
• Proven ability to develop and implement strategic sales initiatives
• Experience collaborating with cross-functional teams in a global organisation
• Professional qualifications from reputable training institutes or professional bodies in commodities or finance
• Demonstrated success in optimising sales processes and driving efficiency
• Fluency in English and other European languages

As a Relationship Banker , you will take a lead role in delivering an outstanding experience to Chase customers. You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch. You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.

Job responsibilities

• Delivers an exceptional customer experience by acting with a customer-first attitude
• Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
• Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
• Influences, educates, and connects customers to technology
• Possesses initiative and knowledge to provide financial options for customers using a consultative approach
• Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
• Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs

Required qualifications, capabilities, and skills

• 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
• High school degree, GED, or foreign equivalent
• Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 180 days of hire
• Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
• Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
• Ability to work branch hours including weekends and some evenings

Preferred qualifications, capabilities, and skills

• College degree or military equivalent
• Professional, thorough, and organized with strong follow-up skills
• Exude confidence with clients when sharing product knowledge and solutions
• Experience adhering to policies, procedures, and regulatory banking requirements

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: