Senior Principal Architect - Servicenow Executive Director jobs at Jpmorgan in United Kingdom, London

Shape the future of employee Experience by contributing to UX design of communication and collaboration products, empowering our 300,000+ employee workforce. We are seeking a talented Experience Design Senior Associate to drive the design of digital first solutions that empower our employees today and in the future.

As an Experience Design Senior Associate, you will play a pivotal role in shaping the user experience of our communication and collaboration products. You will leverage your advanced knowledge of experience design principles to create solutions that cater to a diverse range of users. Collaborating with cross-functional teams, you will contribute to the continuous improvement of our offerings, blending vendor products and in-house built solutions, ensuring a seamless and enjoyable experience and enhancing collaboration for our employees. You’ll be involved in various steps of the design process including defining products and features, and delivering concepts, prototypes and detailed design. You’ll do this by collaborating across product, engineering, accessibility, and through partnerships with your peers and stakeholders. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our employees.

Job responsibilities

• Design and develop elegant solutions to interaction problems, ensuring consistency across multiple products and platforms while adhering to industry best practices.
• Apply advanced knowledge of experience design principles and storyboarding to create user-centric designs and interactions that enhance navigation, usability, and overall user satisfaction.
• Develop user flows, wireframes, interactive prototypes, and high-fidelity mockups for applications and portals
• Create storyboards, journey maps and/or service blueprints, collaborate with UX Research in identifying pain points and opportunities for improvement, and champion new ideas in products and features of various levels of complexity.
• Conduct data-driven analyses to inform design decisions and transform raw information into valuable insights for decision-making.
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, ensuring our products cater to a diverse range of users.
• Champion the user-first mindset across ‘build’ and ‘buy’ products by simplifying onboarding experience, streamlining complex workflows, optimizing core features based on user desirability and feasibility.
• Operate with an iterative design mindset, incorporating user feedback and insights to continuously improve the overall user experience.
• Assist in analyzing market trends, user research studies, and user behavior analyses to inform design decisions and contribute to strategic thinking.
• Advocate for user-centered design principles and best practices throughout the product lifecycle.
• Communicate design rationale and facilitate design reviews with cross-functional teams.
• Stay current on trends in UX design, fintech, AI and digital to drive innovation.
• Contribute to the growth of UX maturity across the division.

Required qualifications, capabilities, and skills

• 4+ years of experience or equivalent expertise in UX/UI/Product design or similar role, dedicated to improving digital product experiences
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma)
• Solid understanding of interaction design and usability best practices
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Strong portfolio demonstrating design process, problem-solving, and impactful digital experiences in complex domains.
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making.
• Experience planning, conducting, and applying findings from user research and usability tests
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies.
• Excellent communication, presentation, and collaboration skills.
• Ability to manage working both independently and within a team.

Preferred qualifications, capabilities, and skills

• Prior experience designing applications within complex business domains.
• Experience of working with SaaS, vendor products.
• Understanding of Human-Computer Interaction or related field.
• Experience working in Agile, cross-functional teams, interacting with business, product and engineering stakeholders.
• Familiarity with web and mobile interface guidelines and accessibility standards.
• Skills in facilitating workshops or design sprints.
• Experience building out or contributing to design systems.
• Examples of work that demonstrate exceptional, world-class digital experiences (through low- to high-fidelity design work) that have contributed to positive business outcome

Education

• Bachelor’s degree in HCI, Human Factors, UX Design, or a related field, or equivalent professional experience.

Job responsibilities

• Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors
• Develops secure and high-quality production code, and reviews and debugs code written by others
• Drives decisions that influence the product design, application functionality, and technical operations and processes
• Serves as a function-wide subject matter expert in one or more areas of focus
• Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle
• Influences peers and project decision-makers to consider the use and application of leading-edge technologies
• Adds to the team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Understanding of IT controls and compliance standards, particularly FFIEC.
• Experience in conducting technical audits and risk assessments
• Proficiency in creating automated reports and metrics
• Ability to manage multiple applications and provide guidance on compliance and remediation to software engineering team
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s)
• Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Ability to tackle design and functionality problems independently with little to no oversight
• Practical cloud native experience
• Experience in Computer Science, Computer Engineering, Mathematics, or a related technical field

• Excellent project management skills to ensure timely completion of action plans

• Exposure to US Dollar High Value (Wires) and Low Value (ACH - Automated Clearing House) payments

As a Control Manager in the Markets Sales and Trading team, you will lead quality assurance activities that support our supervisory framework and compliance objectives. You will work closely with colleagues across functions and levels, providing valuable insights and presenting findings to senior forums. This role offers you the opportunity to shape our risk management strategies and collaborate with a diverse team. Together, we will ensure the highest standards of integrity and operational excellence.

• Plan and execute quarterly Markets Business Control Management assurance activities
• Partner with the Quality Assurance Program Owner to review scope and update documentation for approval
• Manage objectives, scope, sampling methodology, scoring methodology, quality thresholds, results reporting, tracking of corrective actions, and record retention
• Execute testing pre-work and analyze results, overseeing findings reports with suggested actions
• Act as the oversight contact for the offshore Quality Assurance team and handle escalations
• Conduct interviews during the Quality Assurance cycle and create presentations of results for different audiences
• Collaborate with stakeholders across functions and levels throughout the organization
• Mentor and provide guidance to offshore colleagues
• Monitor and track findings through to resolution
• Present at senior forums as a delegate for the Quality Assurance Program Owner

• Ensure effective communication and collaboration within the team

  Required Qualifications, Capabilities, and Skills
• Bachelor’s degree or equivalent experience
• Deep understanding of Markets Sales or Trading business
• Experience in the financial services industry with a background in audit, assurance, controls, operational risk management, compliance, or equivalent subject matter expertise in a relevant business-related function or operation
• Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Visio
• Knowledge of data analytics using Microsoft Excel, Alteryx, or Python
• Excellent written and verbal communication skills with the ability to influence business leaders meaningfully and actionably
• Exceptional interpersonal, collaboration, and relationship-building skills
• Flexible and adaptable to shifting priorities; manages competing priorities to achieve effective results in a fast-paced, results-driven environment
• Independent decision-making using sound judgment
• Strong critical thinking, attention to detail, and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

• Demonstrated implementation skills

  Preferred Qualifications, Capabilities, and Skills
• Excellent written and verbal communication skills with the ability to influence business leaders in a meaningful and actionable manner
• Strong problem-solving and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
• Ability to manage multiple and competing deliverables
• Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Visio, with data analytics experience using Microsoft Excel and Microsoft Access
• Strong digital literacy for effective use of digital tools and platforms in control frameworks
• Emerging ability to influence stakeholders in implementing compliance strategies and fostering collaboration
• Experience presenting findings and recommendations to senior stakeholders

As a Real Estate Appraisal Lead - Vice President on the Commercial and Investment Bank (CIB) Real Estate Team, you will administer the appraisal review process for complex commercial and multifamily properties.

Job Responsibilities

• Engage and review external appraisals on moderate to complex commercial and multifamily residential properties in connection with real estate related financial transactions
• Review and analyze real estate valuation appraisal reports in compliance with Uniform Standards of Professional Appraisal Practice (USPAP), FIRREA and internal appraisal requirements

• Complete appraisal reviews to JPMC’s minimum appraisal and evaluation standards and appropriate regulatory guidelines

Required Qualifications, Capabilities and Skills

• State Certified General Real Estate Appraiser
• 10+ years of appraisal experience and 5+ years of experience reviewing complex commercial appraisal reports
• Extensive experience in appraising and/or reviewing a wide variety of both commercial and multifamily residential property types
• Real estate appraisal courses equivalent to those required for the MAI designation
• Excellent mathematical and communication skills, both verbal and written

• Proficiency with Microsoft Office suite and Argus DCF (and/or Argus Enterprise) products

Preferred Qualifications, Capabilities and Skills

• Bachelor’s degree
• An MAI or equivalent professional appraisal designation
• Previous work experience in a banking/regulatory environment

Job Summary

As a Corporate Commodity Sales professional in the Corporate Commodity Sales team in London, you will lead client interactions and drive the execution of commodity trades within the energy sector, focusing on physical power and gas. You will work closely with a diverse range of clients to deliver tailored solutions. You will help shape our sales strategy and enhance our client offerings. Together, we foster a collaborative and inclusive environment where your contributions make a difference.

Job responsibilities

• Build and maintain strong, long-term relationships with key clients, understanding their unique needs
• Oversee the trade execution process, ensuring accuracy in trade booking, order taking, and compliance with regulatory standards
• Mentor junior team members in best practice for trade execution
• Analyse market trends and drivers to identify new business opportunities
• Develop and implement strategic sales initiatives that align with market conditions and client needs
• Partner with trading, research, corporate banking, and risk management teams to deliver comprehensive solutions to clients
• Facilitate effective communication between departments to enhance client service
• Lead efforts to refine and optimise the sales process
• Provide guidance and support to junior team members, fostering a culture of learning and professional growth
• Monitor sales performance metrics and prepare reports for senior management, highlighting achievements, challenges, and opportunities for improvement

Required qualifications, capabilities, and skills

• Significant experience in commodities sales (ideally 8+ years), with a focus on physical power and gas
• Ability to analyse complex market data and trends to inform strategic decisions and client recommendations
• Excellent oral and written communication skills, with the ability to convey complex financial concepts clearly and effectively
• Solid leadership qualities with a collaborative mindset and experience mentoring junior colleagues
• Deep understanding of client needs and the ability to deliver exceptional service
• Advanced proficiency in analytical tools and knowledge of credit risk related metrics
• Meticulous attention to detail and commitment to maintaining high standards of accuracy and compliance

Preferred qualifications, capabilities, and skills

• Experience working with clients across the energy sector, particularly in physical power and gas
• Familiarity with e-platform sales solutions in commodities trading
• Proven ability to develop and implement strategic sales initiatives
• Experience collaborating with cross-functional teams in a global organisation
• Professional qualifications from reputable training institutes or professional bodies in commodities or finance
• Demonstrated success in optimising sales processes and driving efficiency
• Fluency in English and other European languages