Payments Controls Treasury Services Strategy jobs at Jpmorgan in United Kingdom, London

Role Description

Trust Officer is responsible for administering trusts within the JP Morgan Chase Workplace Solutions trust companies – Global Shares Trustee Ireland Limited (GSTIL) and GS Trustee (UK) Limited (GSTUKL). They will work closely with Sales, Customer Relationship Management, Implementations, AML/KYC, Equity Plan Management, Tax Operations, and Reconciliations to manage the creation and operation of the individual trusts under these two entities.

Trust Officers are responsible for ensuring that GSTIL and GSTUKL fulfil their duties as trustee of individual trusts, and that these two entities meet fiduciary and regulatory requirements. The ideal candidate will possess strong leadership skills, excellent communication, understanding of corporate structures and fiduciary responsibility, regulatory compliance expertise, ability to identify conflicts of interest, possess a detailed mindset thorough understanding of trust and equity plan management.

Key Responsibilities

• Administration
  • Open and manage bank, custodian and brokerage accounts, including decisions and authorized signatories and acceptance of terms and conditions
  • Manage movement of assets within the trust, including transfers, sales, dividends ensuring all movement is compliant with legal and regulatory requirements
  • Ensure all asset movements are conducted in compliance with trust agreements and regulatory requirements
  • Monitor and manage trust assets including documentation of all decisions related to asset management and distribution in accordance with the trust deed and share plan rules
  • Oversight of all activities required when a trust client terminates Share Plan Services with Workplace Solutions
  • Maintain fiduciary responsibility and ensure the trust operates in the best interest of beneficiaries
  • Adhere to trust policies and procedures to safeguard the interests of the beneficiaries
  • Ensure meticulous record-keeping and accounting for all trust assets, maintaining separate accounts and receiving regular statements to fulfil fiduciary duties to beneficiaries
  • Ensure all trust activities comply with relevant laws, regulations, and company policies
  • Engage with external auditors and regulatory bodies, as required
  • Collaborate with legal, compliance and client service teams to ensure all documentation and agreements are in place (incl. responsibility for Trust Deed, Tax Certification)

• Board Administration
  • Ensure adherence to governance structure for each trust, maintaining a specific minute book, setting agenda, documenting and evidence all Trustee decisions, actions and resolutions including rationale for all actions
  • Minutes will serve as a central record of the trust's activities, providing a historical account of its operations and facilitating future decision-making.
  • Evidence that the trustees' actions and decisions are in accordance with the powers and duties outlined in the trust deed should be documented in the minutes.
  • If the trust deed grants discretionary powers to the trustees, the minutes should demonstrate how those powers are being exercised in the best interests of the beneficiaries.
  • Evidence that the trustees' decisions are being made solely in the best interests of the beneficiaries, rather than for the benefit of the company or other parties, should be clearly recorded.
  • The minutes should document any potential conflicts of interest and how they were addressed or mitigated.
  • The minutes should include a review of the fees associated with the trust's administration
  • Documentation of any audits or reviews of the trust's financial statements and operations should be recorded.
  • The minutes should include a summary of how participants are being informed about key aspects of the plan and their rights.
  • Any other key reports or updates provided to the plan sponsor or other stakeholders should be mentioned in the minutes.

• Tax Operations Oversight
  • Review Trusts to determine if CRBOT registration is required and implement where necessary
  • Conduct tax due diligence and risk assessments for new trust arrangements ensuring all teams are aware of any specific obligations
  • Trustees must ensure the trusts maintain compliance with the requirements necessary for tax relief, as this is a key benefit of the structures

• Plan Management
  • Co-ordinate with the EPM team to ensure accurate data updates, record keeping and reporting of share plan activities that relate to the trustee
  • Ensure accurate accounting and reporting of trust assets, including the ability to generate comprehensive asset reports
  • Oversee transaction reporting for trust accounts, ensuring regular receipt of regular statements and confirmations from broker dealers
  • Accurately report transfers of shares to beneficiaries and any trust transfers when corporate clients leave
  • Monitor and report all share trading activities conducted by the trustee, ensuring compliance with the Trust Deed, and verify that all transactions are accurately documented and monitored

Educational

• The specialized and ever changing nature of the Employee Benefit Trust practice requires Trust Officers devote a significant amount of time to personal development and training
• Training at JPMorgan consists of reading the fiduciary materials which are circulated to each Trust Officer, attending in-house and external seminars and taking required Proficiency Training courses offered internally on a quarterly basis

Required Qualifications, Skills and Capabilities

• Bachelor’s Degree required; MBA or other advanced degree is a plus; J.D. preferred
• In-depth knowledge of all fiduciary products and services, including all legal, tax and regulatory requirements applicable to fiduciary relationships
• Relevant experience focused in the Employee Benefit Trust business; either at a corporate fiduciary or a law firm
• Solid Client Relationship Management experience

What to expect

As a Global Payments Analyst in the Global Payments Program, you will gain hands-on experience in the innovative landscape of global payments, learning what it takes to "make money move" and promote innovation across financial technology. You will work with 100,000+ clients in 150+ countries, identifying opportunities to leverage emerging technologies and creating innovative ideas to transform the Payments landscape.

Job Responsibilities

• Beginning to learn how we work with 100,000+ clients in 150+ countries to support cash management needs and technology-based payment solutions
• Identifying opportunities to leverage emerging technologies to meet client needs
• Gaining exposure to product and client coverage teams
• Being part of creating innovative ideas to transform the Payments landscape
• Working under the guidance of mentors and a supportive team
• Networking with industry leaders, accessing best-in-class training and learning how all our businesses work together to provide excellent customer service
• Have initiative and the vision to come up with strategies and plans, then this is the role for you.

Required qualifications, capabilities and skills

• A keen interest in global financial markets, as well as exceptional investigative and quantitative skills, flexibility and attention to detail.
• Exceptional analytical, research, project management, and communication skills
• Capability to multi-task, solve problems and work under pressure
• Flexibility with an energetic and confident approach, and the ability to thrive in a fast-paced, collaborative environment
• Excellent written and oral communication skills in English, with the ability to prepare and deliver clear and concise reports and opinions.
• Have working knowledge of Microsoft packages (Excel, Word and PowerPoint
• We accept applications from all degree disciplines as we respect and admire diversity of thought, but it is useful to enjoy numerical workwith familiarity of business fundamentals.
• Graduation date of April 2027 – August 2027

Preferred qualifications

• Demonstrable personal qualities, outside interests and achievements beyond academia that showcase the kind of person you are and the difference you could bring to the team.

2nd November 2025

The Assessment Centre process contains interviews and instructions of which will be sent to you before the Assessment Centre. You can expect a lead time of about four weeks between completing your HireVue and finding out if you have been invited to an Assessment Centre.

As a Control Manager in the Markets Sales and Trading team, you will lead quality assurance activities that support our supervisory framework and compliance objectives. You will work closely with colleagues across functions and levels, providing valuable insights and presenting findings to senior forums. This role offers you the opportunity to shape our risk management strategies and collaborate with a diverse team. Together, we will ensure the highest standards of integrity and operational excellence.

• Plan and execute quarterly Markets Business Control Management assurance activities
• Partner with the Quality Assurance Program Owner to review scope and update documentation for approval
• Manage objectives, scope, sampling methodology, scoring methodology, quality thresholds, results reporting, tracking of corrective actions, and record retention
• Execute testing pre-work and analyze results, overseeing findings reports with suggested actions
• Act as the oversight contact for the offshore Quality Assurance team and handle escalations
• Conduct interviews during the Quality Assurance cycle and create presentations of results for different audiences
• Collaborate with stakeholders across functions and levels throughout the organization
• Mentor and provide guidance to offshore colleagues
• Monitor and track findings through to resolution
• Present at senior forums as a delegate for the Quality Assurance Program Owner

• Ensure effective communication and collaboration within the team

  Required Qualifications, Capabilities, and Skills
• Bachelor’s degree or equivalent experience
• Deep understanding of Markets Sales or Trading business
• Experience in the financial services industry with a background in audit, assurance, controls, operational risk management, compliance, or equivalent subject matter expertise in a relevant business-related function or operation
• Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Visio
• Knowledge of data analytics using Microsoft Excel, Alteryx, or Python
• Excellent written and verbal communication skills with the ability to influence business leaders meaningfully and actionably
• Exceptional interpersonal, collaboration, and relationship-building skills
• Flexible and adaptable to shifting priorities; manages competing priorities to achieve effective results in a fast-paced, results-driven environment
• Independent decision-making using sound judgment
• Strong critical thinking, attention to detail, and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

• Demonstrated implementation skills

  Preferred Qualifications, Capabilities, and Skills
• Excellent written and verbal communication skills with the ability to influence business leaders in a meaningful and actionable manner
• Strong problem-solving and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
• Ability to manage multiple and competing deliverables
• Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Visio, with data analytics experience using Microsoft Excel and Microsoft Access
• Strong digital literacy for effective use of digital tools and platforms in control frameworks
• Emerging ability to influence stakeholders in implementing compliance strategies and fostering collaboration
• Experience presenting findings and recommendations to senior stakeholders

Job Summary:

As an Associate in the Complex Assets team, you will work alongside global operations, technology professionals, external clients, and key stakeholders to drive the successful delivery of change initiatives across multiple functional areas. Your accountability will cover the complete product development lifecycle—from the initial idea through design and development to implementation and transition.

Job Responsibilities:

• Stakeholder Collaboration: Build strong working relationships with operations end-users, technologists, and external partners to understand requirements and drive the build-out of solutions across middle office, fund accounting, and margin services.

• Solution Design & Delivery: Drive the high-level design of integrated solutions, collaborating closely with operations, technology, product teams, and vendors. Ensure that all initiatives align with strategic roadmaps and quality standards.

• Business & Technical Documentation: Document business requirements and product scope, translating these into detailed technical specifications for development and test execution.

• Program Management: Develop and manage robust program plans including risk management, issue resolution, and the breakdown of deliverables. Ensure projects are delivered on time and within budget.

• Continuous Improvement: Identify opportunities to enhance operational efficiency, optimize product functionality, and improve the overall client experience.

• Communication & Leadership: Regularly update senior management and stakeholders on progress, challenges, and key milestones. Mentor team members and contribute to group-wide objectives.

Required Qualifications, Capabilities and Skills:

• Industry Knowledge: Working business knowledge of OTC derivatives across one or more asset classes (Rates, Credit, Equities, FX, or Commodities), along with CFDs, Repos, and Time Deposits.

• Middle Office / Fund Accounting Expertise: Understanding of trade capture, lifecycle and core positions management including valuation, confirmation, settlement, collateral management, asset servicing, reconciliations, and reporting/data services.

• Product Development & Change Management: Demonstrated experience managing strategic change programs with a hands-on approach to analysis, testing, and delivery.

• Data Handling & Presentation: Ability to process large datasets and communicate insights clearly to senior management, clients, and cross-functional teams.

• Program Management Skills: Organizational strength with a logical, structured approach to planning, problem solving, and risk management.

• Communication Skills: Excellent written and verbal communication skills with the ability to succinctly convey detailed information to diverse audiences.

• Interpersonal Skills: Energetic self-starter with a collaborative mindset, relationship-building abilities, and a proactive approach to resolving issues and driving the strategic vision.

Preferred Qualifications, Capabilities and Skills:

• Ability to develop a clear vision and actionable roadmap for ongoing change initiatives.

• Proven capability to maximize business goals and deliver return on investment.

As a Regional Strategy & Transaction Manager - Vice President in Global Real Estate team, you will support the Regional Strategy & Transaction Head in formulating strategic real estate plans and executing leasing, purchasing, and disposal transactions. You will coordinate with internal and external partners to manage the end-to-end transaction process, ensuring alignment with JPMorgan Chase's strategic objectives.

Job responsibilities

• Work closely with the Regional Strategy & Transaction head in preparing the real estate strategic plans. Coordinate closely with the various internal functional groups; finance, D and C, real estate consultants, LOBs, etc as appropriate in ensuring a holistic strategic plan
• Manage the RFP process for assigned transactions, selection of real estate consultancy; brokers and agents to support a real estate strategic plan and support a transactional requirement in an incentivized manner for the best interest of the Bank
• Manage the building selection/RFP process for securing a location, due diligence, including coordination with the agent and the negotiations with developers/landlords
• Provide analytics and program management, coordinate closely with the business underwriting team on the financial modeling of the real estate strategy, evaluation of transaction options, etc
• Manage the lease/purchase contract negotiations and documentation process in conjunction with the real estate consultant and legal counsel (internal and external)
• Manage the lease reporting per regional and global requirements and in flagging upcoming lease expiries in a timely manner. Ensure that all leases are renewed in a timely manner.
• Provide support as a Program Manager in the implementation of key RE initiatives
• Act as champion for key real estate occupancy metrics; cost/sf, vacancy, etc
• Provide support in the competitive landscape analysis e.g. portfolio pricing/positioning, etc stack vs market

Required qualifications, capabilities and skills

• Extensive work experience as a real estate transaction manager in a major multinational company, or in a principal real estate consultancy company
• University Graduate
• Strong real estate market knowledge in multiple countries across Asia Pacific
• Very good planning skills
• Good understanding of financials
• Effective leadership, communication and collaborative skills

Preferred qualifications, capabilities and skills

• Solid work experience as a real estate transaction manager in a major multinational company
• Strong real estate market knowledge & experience across EMEA

As an Operations Control Manager, Nutmeg – Vice President you will be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Job Responsibilities

Day-to-day responsibilities will include:

• Leading the design and implementation of control frameworks to ensure compliance with regulatory requirements and internal policies
• Cultivate and leverage strategic relationships with business stakeholders to proactively identify and assess potential risks associated with both new and existing products.
• Collaborate to design and implement robust risk mitigation strategies that align with business objectives and regulatory requirements
• Develop a comprehensive understanding of the practices and processes within Trading and Operations teams utilising this knowledge to systematically identify potential risks and implement efficient risk mitigation measures that enhance operational integrity and support business delivery
• Conduct comprehensive risk assessments for product development and change initiatives, ensuring that all potential risks are identified, evaluated, and addressed.
• Monitor and evaluate the effectiveness of existing controls and recommend improvements as necessary
• Provide training and guidance to staff on control processes and risk management practices and foster proactive risk management culture
• Contribute to Control Design & Expertise; Risks & Controls Identification/Assessment; Issue Management; and Control Governance & Reporting
• Partner effectively with control colleagues across the firm, business, operations management, legal, compliance, risk, audit and technology control functions to further establish and maintain business relationships
• Support consistent and rigorous operational risk practices and control programs (including control committee reporting, risk mitigation, key risk indicators, control design, and controls performance evaluations)
• Review, analyse, and manage programme-related data (e.g. KRIs/KPIs) and key metrics to inform on the health of the operational risk and control environment
• Contributing to cross-departmental initiatives (e.g. awareness programs, risk expos, trainings, etc.)

Required Qualifications, Capabilities and Skills

• Relevant experience in Operational Risk Management gained through working within a business area such as Product, Controls, Compliance or Audit within a large financial institution, regulator, consulting firm, retail investments manager or other similar/relevant Operational Risk/Controls environment
• Experience in Trade support or trade execution would be highly beneficial
• Strong acumen for risk identification and assessment, and development of effective control mechanisms that mitigate these risks
• Excellent written and verbal communication skills with an ability to influence business leaders at all levels of seniority in a meaningful and actionable manner
• Experience in partnering with business and other stakeholders to manage remediation of operational risk related issues
• Experience process mapping
• Effective time management and prioritization skills
• Detail-oriented with a high level of accuracy and integrity
• Comfortable working in an agile and evolving environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred Qualifications, Capabilities and Skills

• Experience using any of the following a plus: JIRA, Confluence, Alteryx or CORE
• Knowledge ofWealth Management banking processes, regulations and risk
• Understanding of the investment management products
• Experience leading small teams or coaching junior team members

Product Manager - Payments

Key Responsibilities

• Product Ownership & Strategy: Lead the vision, strategy, and roadmap for UK payments products (FPS, Bacs), balancing operational excellence with innovation. Ensure products deliver customer value, comply with regulations, and remain resilient.
• Operational Excellence: Oversee daily payment operations to ensure the health of the platform and maintain high service levels. Take full ownership of the reliability, compliance, and performance of UK domestic payment platforms (FPS and Bacs).
  • Oversee daily operations, including incident management, SLA monitoring, bug tracking, and root cause analysis.
  • Proactively identify and mitigate risks, ensuring robust controls and audit readiness.
  • Collaborate closely with engineering and operations to resolve issues quickly and prevent recurrence.
  • Maintain comprehensive product documentation and ensure adherence to internal governance and external regulatory requirements.
  • Champion operational stability as a top priority, driving continuous improvement in system uptime, transaction success rates, and customer experience.
• Cross-Functional Collaboration: Partner with controls, finance, compliance, legal, and technology teams to deliver solutions that meet stakeholder and customer needs.
• Vendor & Scheme Management: Manage relationships with payment scheme providers, technology vendors, and service partners. Ensure SLAs are met, contracts are maintained, and performance is optimised.
• Data-Driven Improvement: Monitor payment performance metrics, analyse trends, and provide actionable insights to enhance efficiency, reliability, and customer experience.
• Change Delivery: Drive enhancements, regulatory change, and new feature delivery. Lead the analysis and implementation of scheme-driven changes (e.g., ISO 20022 migration, Confirmation of Payee, fraud initiatives).
• Product Development: Define requirements for backend engineering, design scalable APIs, and evolve transaction processing infrastructure. Ensure compliance with scheme mandates and regulatory obligations.
• Go-to-Market Enablement: Support operational readiness and partner enablement for new product launches and enhancements.

Skills, Qualifications & Experience

• Product Management Experience: 5+ years in product management, with at least 3 years focused on payments, ideally with direct exposure to UK domestic schemes.
• Industry Experience: Experience within a Tier 1 bank, payments service provider, or clearing/settlement houses.
• Payments Expertise: Deep knowledge of UK payment systems (FPS, Bacs, COP) and regulatory landscape (PSD2, PSR, FCA, PRA, Bank of England).
• Technical Fluency: Comfortable writing requirements for backend teams, designing API specs, and understanding messaging flows, reconciliation, and reporting.
• Operational & Change Leadership: Proven track record managing both BAU operations and product development, including incident management and regulatory change programmes.
• Cross-Functional Delivery: Experience leading complex projects with technology, operations, compliance, risk, and legal teams.
• Data & Analytics: Strong analytical skills, with hands-on experience using data and reporting tools to drive decisions.
• Stakeholder Management: Excellent communication skills, able to align technical and non-technical teams and represent product needs across a variety of different stakeholder fora
• Commercial Acumen: Understanding of cost drivers, pricing models, and P&L implications for payments products.