Business Assistant Payments - Abu Dhabi jobs at Jpmorgan in United Arab Emirates, Abu Dhabi

Job Description

The Market Management and Product Expansion Team serves as the market leaders with deep knowledge of ‘ocal requirements and needs helping shape product strategy for market and expand the Treasury Services footprint.

As a Product Manager within the JP Morgan’s Treasury Services’ Product Management team, you will be responsible for implementing the firm’s strategy, product capability and development in United Arab Emirates as well as more broadly supporting the Treasury Services franchise in the Middle East region. The role involves implementing the firm's strategy, product capability, and development in the UAE, supporting the Treasury Services franchise in the Middle East, and collaborating with various stakeholder groups. This role is crucial in shaping product strategy and expanding the Treasury Services footprint.

Job Responsibilities

• Owns and support Product roll out and market adoption.
• Serves as ‘voice of the market’ to ensure regulatory requirements & needs of clients, partners, Sales are prioritized.
• Supports EMEA Product management with required market approvals and requirements (local government, regulators and regional nuances).
• Develops and maintains strong, long-term relationships with key client stakeholders at multiple levels.
• Tailors and executes commercialisation activities and collateral to fit / resonate with the market.
• Ensures Product is ready to release in the market by obtaining sign off, interfacing with Regulators, and working with partners to vet ‘local’ readiness
• Stays informed about industry developments and emerging trends to maintain a competitive edge.
• Assumes responsibilty for growth market by advocating for expansion and driving business targets
• Represents J.P. Morgan Payments in front of the Regulators, Industry events and client meetings, showcasing our capabilities and thought leadership

Required qualifications, capabilities and skills:

• Able to demonstrate the required level of experience in Treasury Services, Corporate Banking, and relationship management
• Possesses knowledge and understanding of Payments products.
• Self-starter with demonstrated track record in successfully leading large scale programs which have organization wide impact, through collaborative efforts with other constituents who may have different backgrounds, risk understanding, skill sets and priorities.
• Familiarity with payment systems and protocols and Product management – Channels, Liquidity, Core Cash etc.
• Demonstrated ability to operate in a time-sensitive environment while multi-tasking is a must have.
• Excellent verbal and written communication skills as well as negotiation skills.
• Superb attention to detail and time management skills.
• Effective collaboration, relationship-building and interpersonal skills.

• Commercially minded individual with creative problem solving, capable of developing innovative and differentiated solutions.
• Comfortable with ambiguity and conflicting priorities.
• High level of financial literacy is essential from understanding of Asset / Liability, Balance Sheet, Large Exposure and deposit placement, Risk stripes.

Job Responsibilities:

• Manage enquiries received for Corporate and FI customers with the highest service levels and optimal turnaround time.
• Adhere to department policies and procedures, driving the same values within your team.
• Engage professionally in person, emails, and on the phone to assist with every client need or issue.
• Work independently and in a team environment to maximize productivity efficiently.
• Investigate root causes of process inefficiencies and propose opportunities for process improvement.
• Align your and your team’s performance with broader organizational goals.
• Participate in team projects and governance activities.

Required Qualifications, Capabilities, and Skills:

• Advanced/Specialist/Management/Graduate Diploma or equivalent.
• Minimum of 2 years of relevant experience in customer service, operations, treasury, sales, or portfolio management.
• Excellent organizational skills; ability to manage, prioritize, work under pressure, and meet tight deadlines.
• Excellent spoken and written communication skills; able to effectively communicate clearly and concisely in English and Japanese.
• Strong interpersonal and influencing skills; ability to establish credibility and strong partnerships with senior business and control partners.
• Willingness to learn different functions and processes and contribute to the team as a responsible and proactive member.
• Proactive in upskilling self with latest innovation and technology used in/for Banking and Client Service.

Preferred Qualifications, Capabilities, and Skills:

• Work experience in banking or the financial service industry.
• Ability to use data to create metrics and reporting.
• Willingness to learn and use innovation to lead or be part of impactful projects.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).