Technology Support Iii Merchant Card jobs at Jpmorgan in Singapore

Job responsibilities

• Lead transformation projects to improve business review processes and align workforce strategy with investment goals
• Ensure consistent management of the book of work to optimize resources and improve operations
• Collaborate with key stakeholders to develop and implement new features that drive growth and efficiency
• Prepare management materials to support business decisions and Portfolio governance
• Analyse data, report business metrics, and provide insights to influence business strategy
• Build and maintain relationships with leadership, partners, and stakeholders

Required qualifications, capabilities, and skills

• Significant experience at leveraging strong communication, analysis, and project management skills in a fast-paced environment
• Ability to influence cross-functional teams with strong critical thinking and problem-solving skills
• Organized and proactive with excellent communication skills, able to build relationships and interact with senior management
• Excel data analysis skills (pivot tables, charting, calculations) & PowerPoint
• Knwoledge and experience on SharePoint for collaboration and document management

Preferred qualifications, capabilities, and skills

• PMO, Project Management or Business Management experience

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems

• Drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture

Required qualifications, capabilities, and skills

• Bachelor’s degree in computer science, Engineering, Mathematics, or other related disciplines
• 3 or more years of software engineering experience. Mastery in Java with respect to designing, coding, testing , and software delivery
• Experienced candidate with ability to solve complex problems using technologies like Java .
• Hands on practical experience in Java 17 , Spring , Spring Boot , Oracle.
• Gemfire , Cloud foundry , Aws knowledge.
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Proficiency in automation and continuous delivery methods
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Practical cloud native experience

Job responsibilities

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale and ensures end to end monitoring of applications.
• Resolves most nuances and determines appropriate escalation path.
• Executes conventional approaches to build or break down technical problems.
• Drives the daily activities supporting the standard capacity process applications.
• Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses.
• Considers upstream/downstream data and systems or technical implications.
• Take accountability for making significant decisions for a project consisting of multiple technologies and applications.

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
• Minimum of 3+ years of experience working on support of products / infrastructure
• Strong knowledge of one or more infrastructure disciplines such as hardware, operation systems, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
• Strong knowledge of one or more scripting languages (e.g., Scripting, Python, etc.)
• Strong communications skills, verbal, written, ability to drive meetings and knowledge sharing sessions to teams.
• Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds.
• Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge.
• Knowledge and hands on experience with tools like (Jira, Confluence, ServiceNow, Netcool)

Preferred qualifications, capabilities, and skills

• Hands-on experience with AWS, Azure, GCP, or other cloud environments and hold relevant cloud certifications.
• Utilize Terraform or other infrastructure-as-code technologies for cloud resource management.
• Implement CI/CD pipelines, perform code reviews using GitHub, and automate processes with Python and scripting.
• Knowledge of observability tools and SRE best practices to monitor and optimize cloud operations.

Job responsibilities

• Executes standard software solutions, design, development, and technical troubleshooting
• Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
• Applies knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation
• Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
• Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
• Adds to team culture of diversity, opportunity, inclusion, and respect
• Provide OnCall support for urgent issues outside regular business hours.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience
• Hands onexperience as a DevOps Engineer, SRE, or similar role with a focus on improving the reliability
• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Demonstrable ability to code in one or more languages
• Experience across the whole Software Development Life Cycle
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
• Emerging knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies

As a Technology Support Lead in Corporate and Investment Banking (CIB) Technology - Incident Management team. you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Drive the technical recovery bridge (provide command & control service) to manage all diagnostic and resolution activities.
• Identify all resources needed to resolve the incident, including those from JPMC partners, external vendors, and JPMC lines of business.
• Execute policies and procedures that ensure operational stability and availability.
• Escalate and communicate issues and solutions to the business and technology stakeholders.
• Ensure responsibility for high-quality, consistent, and accurate incident and process-related data.
• Participate in post-incident reviews and problem management activities.
• Contribute proactively to improvement activities during incident downtime. This includes automation, toil reduction, process reviews.

Required qualifications, capabilities, and skills

• Formal training or certification on technology support concepts and 5+ years applied experience troubleshooting, resolving, and maintaining information technology services.
• Bachelor’s degree in computer science or equivalent
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Broad understanding of technology frameworks across cloud, distributed, midrange, and mainframe technologies.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Proficient in observability and monitoring tools and techniques
• Prior experience in running incident bridges for application and/or technology issues.
• Knowledge and understanding of Incident Management best practices, skills, and tools.
• Excellent communication skills (both written and oral), with the ability to demonstrate confidence with senior technology and business management and possess the ability to influence others across all contributing teams and disciplines.
• Strong team player with the ability to foster relationships from both a business and technical perspective.
• Monthly weekend out of hours coverage is anticipated as part of this role

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting. Python is preferred.
• ITIL Expert
• General understanding of Financial Services and key drivers of business performance.
• Experience with ServiceNow, Tableau and Alteryx

Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.

As a Lead Solutions Analyst in the Commercial and Investment Banking (CIB) Technology - Payments Technology team, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a solution analyst, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.

Job responsibilities

• Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and functional and technical feasibility
• Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects
• Model the design and implementation of functional and technical solutions, ensuring seamless integration with existing systems and infrastructure
• Build functional solutions which meets business requirements of ongoing Cross border and Real Time Payment initiatives and follow ISO CBPR+ standards

• Prepare detailed interface mapping documents and static data that meets all the solutions and business requirements.

• Review the solutions and interface mapping documents with business and technology stake holders to make sure that they are aligned with customer expectations and business needs.

• Ensure the overall quality of functional solutions, interface mapping documents are in-line with standard practices we follow across the program in the bank.

• Assist the business with the onboarding UAT, including test cases preparation, planning, communication, and close tracking of activities.
• Work proactively with fellow BAs and other team members, ensuring work is proportionally distributed and targets are met.
  

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science or equivalent
• Formal training or certification of business analysis concepts and 5+ years of experience or equivalent expertise in functional program delivery, or a related field
• Proven ability to apply functional fluency in current and relevant platforms, software tools, and technologies to drive innovative solutions
• Strong track record of leading through change, navigating ambiguous situations, and managing dependencies in complex projects
• Extensive knowledge in ISO 20022 messaging and strong experience in MX messages is required
• Extensive experience in Cross Border Payments delivery across the markets is required