Jobs at Jpmorgan in Saudi Arabia, Riyadh

Job responsibilities

• Work a part of a global Client Facing team providing direct support across a wide variety of products and markets
• Build strong internal and external working relationships and partnerships with JPM clients and operational teams to ensure we provide a best in class service offering
• Provide value add client service and operational subject matter expertise for Asset Servicing, Cash, FX and Trade enquiries.
• Perform root cause analysis of Asset Servicing (COAC's and Income), Cash, FX and Trade issues / enquiries for internal and external stakeholders and review opportunities to encourage them to utilise JPM offered products for self-serviceable opportunities.
• Identify opportunities to reduce client enquiries, improve client STP rates for cash, FX, Asset Servicing and trade instructions, manual fax reduction / any bespoke client processes

Required qualifications, capabilities, and skills

• Self-motivated, flexible, innovative, adaptable and analytical
• Excellent prioritisation, planning, organisational and time management skills
• Excellent interpersonal skills, confident at interacting with and communication with internal and external parties
• Some industry/product knowledge in Trades, Cash or Asset Servicing would be advantageous
• Ability to multitask and work in a fast paced environment essential

• Manage cash movements into and out of client accounts, ensuring accurate allocation and reconciliation of funds.
• Collaborate with other business lines to facilitate proper funding, ensuring seamless coordination and communication.
• Contribute to the identification and implementation of process improvements, utilizing knowledge of automation technologies to enhance efficiency.
• Participate in projects related to trade lifecycle operations, assisting in the planning and execution stages to meet set objectives.
• Develop a foundational understanding of market products and regulations, applying this knowledge to daily operations and decision-making processes.
• Adapt to tight deadlines by effectively organizing and prioritizing work, while applying a strong logical and analytical mindset to think outside the box and challenge the status quo.

• Baseline knowledge or equivalent expertise in financial markets and understanding of the transaction lifecycle.
• Demonstrated ability to manage cash movements and coordinate with various business lines for proper funding.
• Experience with process improvement methodologies and automation technologies, with a focus on enhancing operational efficiency.
• Ability to establish productive relationships with internal stakeholders, demonstrating beginning proficiency in stakeholder management.
• Familiarity with project management principles, with experience in assisting with project planning and execution.

• Strong analytical and problem-solving skills, with a background in Economics or Industrial Engineering enhancing understanding of complex financial operations.
• Experience in finance industry operations, demonstrating capability in managing and optimizing financial processes.
• Proficiency in VBA, adding value through automation and efficiency improvements in financial operations.

• Facilitate fund accounting lifecycle events, including reviewing Financial Statements, Taxation, and Distribution Reporting.
• Review fund’s distribution proposals.
• Collaborate with various stakeholders on the onboarding and offboarding of funds and accounts.
• Oversee outsourced vendors' performance, ensuring adherence to stringent governance standards.
• Support the team with technical expertise, especially in the areas of products, operational processes, and vendor management.
• Assist in service delivery initiatives with a focus on automation, utilizing various tools to enhance operational efficiency.
• Assist in the design, development, and coordination of the oversight and governance framework.
• Update policies and procedures to comply with local regulations and implement and monitor internal controls to ensure compliance.
• Handle data for reports, including regulatory reports.
• Review operational processes to identify areas for enhancement and identify and escalate key risks and participate in resolution.
• Coordinate with a wide range of stakeholders, including overseas teams in Hong Kong, Taiwan, India, and the United States.

• Bachelor's Degree in Business, Accounting, Finance, or related disciplines.
• At least 3-5 years experience in financial operations space, preferably with Asset Management Industry
• Excellent interpersonal communication skills, capable of engaging in complex conversations with all levels of internal and external contacts.
• Demonstrated experience and current working knowledge of fund accounting processes and deliverables
• Strong business acumen, result-driven attitude, and a strong sense of conduct and discipline.
• Flexible and forward-looking mindset in driving changes.
• Advanced skills in Microsoft Office tools (Excel, Access, and PowerPoint).
• Excellent team player who can foster an inspiring team environment with an open communication culture.
• Ability to articulate and solve complex events or situations.

• Experience with both local and international asset management firms,preferably with processing ETF experience.
• Project management skills.
• Strong data management skills are considered an advantage.
• Proficient issue handling skills, from detection to escalation, root-cause analysis, and implementation of corrective and preventative actions.

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Engage in clear, polite, consultative communication to understand and help clients, building trust – ask questions and listen to understand, anticipate their needs.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

• 1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
• Ability to create memorable experiences for our clients – elevate the client experience.
• Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing consistent client experience.
• Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
• High school degree, GED, or foreign equivalent.
• The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements. All unlicensed applicants must obtain their licenses through JPMC’s licensing program within 180 days of hire, study materials and support provided.
• Ability to work branch hours including weekends and some evenings.

• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.