Payments Cash Operations - Manager jobs at Jpmorgan in Philippines
JPMorgan Korean Bilingual - Customer Service Manager Philippines, Quezon City
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Job Responsibilities:
- Serve as the first point of contact for Wealth Management clients.
- Provide exceptional customer service and product knowledge.
- Communicate with customers via phone and email to deliver high-quality responses.
- Collaborate with other departments to resolve client queries.
- Adapt communication style to meet customer needs.
- Identify and recommend improvements within the Customer Support function
- Handle challenging conversations, including complaints.
Required Qualifications, Capabilities, and Skills:
- Proficient in Korean language both verbal and written
- Excellent customer service skills in telephone and email etiquette
- Strong client focus and interpersonal skills.
- Proactive mindset with a focus on continuous improvement.
- High level of technical skill in the field of expertise.
- Ability to exercise discretion and judgment.
Preferred Qualifications, Capabilities, and Skills:
- University degree in Economics, Finance, or equivalent work experience.
- Experience in a customer service role, preferably in financial services.
- Excellent communication skills.
- Empathetic problem solver with a passion for learning.
Additional Information:
- Shift Schedule: 8:00 AM-5:00 PM MNL Time (Mon-Fri)
- Work Setup: Full Time Onsite
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JPMorgan Payments Cash Operations APAC - Analyst Philippines, Quezon City
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As a Wealth Management-IPB Cash-Team Leader within J.P. Morgan Asset & Wealth Management, you will manage day-to-day cash operations for Private Bank clients, ensuring compliance with regulatory requirements and optimizing processes. You will collaborate with global teams to drive transformation and innovation, while promoting a collaborative and inclusive work environment.
Job Responsibilities:
- Manage day-to-day operations, including monitoring and processing cash movements, managing exceptions, and enriching client money transfers.
- Support investigations into payment issues, handle fund returns and amendments, and ensure compliance with regulatory reporting requirements for EU and Asia.
- Contribute to process optimization by supporting operational model changes, managing error reports, and leveraging AI/ML and other advanced technologies.
- Assist in meeting market/currency deadlines, handling exceptions and escalations, training, operational controls, and policy adherence.
- Collaborate with Client Services, Bankers, Treasury Services, and other Operations organizations to enhance client experience.
- Support the transformation agenda and work with global teams to drive innovation.
- Assist in effective communication and influence within the team and with stakeholders.
- Operate effectively in a high-volume, rapid-paced, deadline-oriented environment.
- Proactively manage escalations, promote process improvement ideas, share best practices, manage risk, identify issues, and escalate as necessary.
- Support the creation of an effective control environment, assist in developing, implementing, and periodically performing key controls.
Required qualifications, capabilities, and skills:
- Experience in Financial Services, Operations, or management in Investment Banking or Wealth Management operations.
- Strong ability to build relationships and influence colleagues, business leaders, and functional partners.
- Strong industry experience with an understanding of standards.
- Consultative approach, understanding and anticipating business partner needs.
- Collaborate effectively with Operations Leaders and key partners.
- Drive critical thinking, proactively seek out best practices.
- Highly motivated individual with problem-solving abilities and transformation expertise.
Preferred qualifications, capabilities, and skills:
- Graduate Degree; MBA or other postgraduate degree is preferred.
- Knowledge of various automation tools and AI/ML understanding.
- Willingness to work in US, ASIA & EMEA shifts.
- Excellent written and verbal communication skills.
- Good analytical skills with attention to detail, quick grasping, and retention.
- Coordination and teamwork; Exception handling and subject matter expertise.
- Time management, flexibility, and adaptability to changes.
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JPMorgan Loan Origination Manager II Philippines, Quezon City
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- Supervise and guide a team of Loan Origination specialists, leading the loan origination process with a focus on accurate documentation and timely transaction closures through effective leadership and organizational skills.
- Provide strategic advice and support to the team, leveraging a deep understanding of lending services to foster a collaborative environment, define team direction, and allocate resources effectively.
- Utilize critical thinking and conflict resolution skills to manage team dynamics, ensuring seamless operations and resolving potential conflicts through effective problem-solving.
- Cultivate productive stakeholder relationships by using exceptional interpersonal skills to communicate, negotiate, and build trust, enhancing team interactions and driving mutually beneficial outcomes.
- Drive process innovation and efficiency within the team by implementing solutions that enhance current methods and leading change initiatives for organizational success.
- Demonstrated expertise in managing loan origination processes, with four years of experience in the field.
- Proficient in strategic planning and resource allocation, ensuring effective team and process management.
- Skilled in conflict management and resolution, applying critical thinking to navigate challenges and evaluate risks.
- Strong capabilities in stakeholder management, fostering productive relationships and effective communication.
- Advanced knowledge of lending services, with experience in dynamic, fast-paced environments, and a proven track record of professional growth and development.
- Skilled in managing change initiatives to adapt lending services to evolving market conditions and technologies, leveraging market product knowledge to align services with industry trends and client needs.
- Proficient in leveraging AI/ML to enhance lending processes and improve decision-making capabilities, utilizing data and tech literacy to analyze lending data and implement innovative solutions.
- Competent in creating quantitative reports to track lending performance and support strategic planning, while implementing anti-fraud measures and applying cybersecurity best practices to protect operations and ensure compliance.
- Strong communication skills, capable of developing and delivering presentations to communicate insights and updates to stakeholders, and leading project management efforts for successful execution of lending service initiatives.
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JPMorgan Trade Lifecycle Manager III VP - Client Instruction Capture ... Philippines
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Job Responsibilities
- Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Drives decisions that influence the product design, application functionality, and technical operations and processes
- Serves as a function-wide subject matter expert in one or more areas of focus
- Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle
- Influences peers and project decision-makers to consider the use and application of leading-edge technologies
- Drive innovation in machine learning solutions, ensuring scalability, flexibility, and future-proof architecture
- Act as a thought leader and trusted advisor to executive leadership, providing strategic recommendations on machine learning initiatives and solutions
- Architect and oversee the development of next-generation machine learning models and systems leveraging cutting-edge technologies
- Ensure the platform supports complex use cases, including real-time predictions, big data processing, and advanced analytics
- Promote software and model quality, integrity, and security across the organization
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied AI experience
- Proven track record of building and scaling software and or machine learning platforms in high-growth or enterprise environments
- 10 plus years of hands-on experience and expertise in software development frameworks and tools such as Java, Python and JavaScript
- Deep understanding of distributed systems, cloud-native architectures, and modern machine learning technologies
- Experience in cloud platforms such as AWS, GCP, or Azure
- Knowledgeable in machine learning frameworks, ML Ops tools and practices
- Strong proficiency in engineering programming languages (e.g., Python, Java) and infrastructure as code (e.g., Terraform, CloudFormation)
- Proficient in building AI Agents (e.g., LangChain, LangGraph, AutoGen), integration of tools (e.g., API) and RAG based solutions (e.g., open search)
- Hands-on experience with software development pipeline and orchestration tools (e.g., Jenkins, GitLab CI/CD)
- Exceptional ability to communicate complex technical concepts to both technical and non-technical audiences
- Hands-on experience with big data, pipeline, orchestration tools and real-time processing frameworks
Preferred qualifications, capabilities, and skills
- Certified as AWS Solutions Architect, Certified Developer, or similar certification
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JPMorgan COS Payments Solution Center Global Client Philippines, Quezon City
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As a Talent Program Lead in the Client Onboarding & Service Solution Center, you will lead our best-in-class Customer Service Apprenticeship program, delivering future talent into a customer-focused organization. You will partner with internal and external stakeholders, support apprentices throughout their journey, and drive people-related objectives across the global Client Onboarding & Service Solution Center. You will help us build strong relationships with schools, colleges, and industry forums, ensuring an inclusive and impactful talent pipeline.
Job Responsibilities:
• Partner with the Emerging Talent team to lead a two-year Customer Service Apprenticeship program focused on customer service and French bilingual capabilities.
• Ensure an exceptional candidate experience throughout the application and assessment process.
• Maintain strong relationships with campus and experienced recruiting teams to leverage best practices.
• Build relationships with local schools and colleges, especially those with French language skills, and represent the firm at events.
• Execute all safeguarding requirements for the employment of minors.
• Provide oversight, mentorship, and support for individual apprentices during their program.
• Lead people-related program opportunities within the global COS Solution Center, including managing industry relationships.
• Partner with regional stakeholder groups to provide business and talent program information in wider forums and materials.
• Own the monthly Business Unit Review and contribute to reporting and communications.
• Previous program management experience.
• Business recruiting experience with a strong focus on candidate experience and diversity.
• High standards and attention to detail, with strong planning, organization, and time management skills.
• Consultative and decisive partner to clients; excellent relationship management skills.
• Excellent verbal and written communication skills, comfortable presenting to large groups.
• Passion for working with and assessing school and college students.
• Ability to work with large data sets to identify trends and provide regular reporting to senior stakeholders.
• Ability to perform data analyses and visualizations using tools such as MS Excel, Alteryx, or Tableau.
• Previous experience with talent programs or business management activities.
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JPMorgan Technical Implementation Manager - Merchant Services Philippines, Quezon City
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As a Vice President or an Executive Director CEEMEA Cash Equities Trader in Global Equities you will work in coordination with our capital markets professionals to help issuers access the equity markets as a top-tier equity underwriter.
EMEA Cash Equities provides risk and agency-trading capabilities to global clients executing in EMEA-listed stocks, across 3 execution channels: Single Stock, Program Trading, and Electronic Client Services. We have traders in London, Johannesburg, Riyadh.
Job responsibilities
- Provision of principal and agency execution capabilities for both domestic and international clients
- Taking and managing risk across local Emerging markets
- Collaborating proactively with the wider Emerging Markets traders in London, Johannesburg, Dubai and Riyadh
- Building and maintaining relationships with clients trading in these markets.
Required qualifications, capabilities, and skills
- Experience trading in Emerging markets
- Deep existing client relationships
- Proven trading track record of trading profitability
- Organizational and time management skills
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JPMorgan Wealth Management Mortgage Operations - Underwriting Senior ... Philippines, Quezon City
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As an Underwriting Specialist in Private Banking Mortgage, you will play a critical role in supporting the mortgage business through comprehensive underwriting analysis. You will review and enter loan information, analyze income and credit, and assess collateral and financial statements to determine credit risk. You will partner with internal teams to resolve exceptions and ensure loans progress to final decisions, all while adhering to regulatory timelines. You will leverage your expertise to identify risks, suggest process enhancements, and contribute to a culture of accuracy and compliance.
Job Responsibilities:
- Achieve daily production targets and complete priority reviews within stipulated timelines
- Maintain process accuracy targets, ensuring less than 5% high QA error rate, and uphold high hygiene standards by following all process controls without lapses
- Assist in data collection and report preparation on various metrics to support business initiatives
- Identify and escalate issues, exceptions, and procedure gaps to management for timely resolution
- Interact with global stakeholders to resolve process issues and enhance process controls
- Allocate 90% of productive time to processing and 10% to business initiatives, reporting, and training activities
- Suggest process enhancements and automations for improved controls, and perform periodic risk and controls analysis with the team
- Review and enter loan information according to current underwriting guidelines, ensuring accuracy and compliance
- Analyze income by reviewing and validating US documents for debt-to-income ratio calculations, and conduct credit analysis including review of credit reports, scores, and public records in adherence to FACT ACT and FCRA regulations
- Analyze personal financial statements and asset statements to determine liquidity and leverage ratios, and assess collateral risks by reviewing purchase contracts, addendums, and property appraisal reports
- Coordinate with Mortgage Solutions Team and other internal teams to develop necessary credit information, add and review relevant underwriting conditions, resolve exceptional scenarios, identify credit risks and collateral variances, and ensure adherence to the 30-day timeline for all credit decisions per Regulation B (ECOA).
Required qualifications, capabilities and skills:
- Bachelor’s degree in Business, Finance, Accounting, or related field
- Two years of mortgage underwriting experience in US mortgage loan originations
- Experience reviewing and analyzing US financial documents, including asset statements, personal financial statements, profit and loss statements, personal tax returns, and credit reports
- Exposure to production management, work allocation, prioritization, exception handling, and process documentation
- Thorough understanding of all stages of the mortgage originations life cycle
- Expertise in mortgage underwriting concepts, ratios, and calculation methods, including debt-to-income, loan-to-value, liquidity, and leverage ratios
- Working knowledge of major US mortgage regulations
Preferred qualifications, capabilities, and skills:
- Three years of mortgage underwriting experience in US mortgage loan originations
- Advanced proficiency in risk and controls analysis
- Experience collaborating with global teams
- Strong analytical skills with attention to detail
- Effective time management and adaptability to US, Asia, and EMEA shifts
- Excellent communication and teamwork skills
- Proven ability to suggest process enhancements and automations
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Job Responsibilities:
- Serve as the first point of contact for Wealth Management clients.
- Provide exceptional customer service and product knowledge.
- Communicate with customers via phone and email to deliver high-quality responses.
- Collaborate with other departments to resolve client queries.
- Adapt communication style to meet customer needs.
- Identify and recommend improvements within the Customer Support function
- Handle challenging conversations, including complaints.
Required Qualifications, Capabilities, and Skills:
- Proficient in Korean language both verbal and written
- Excellent customer service skills in telephone and email etiquette
- Strong client focus and interpersonal skills.
- Proactive mindset with a focus on continuous improvement.
- High level of technical skill in the field of expertise.
- Ability to exercise discretion and judgment.
Preferred Qualifications, Capabilities, and Skills:
- University degree in Economics, Finance, or equivalent work experience.
- Experience in a customer service role, preferably in financial services.
- Excellent communication skills.
- Empathetic problem solver with a passion for learning.
Additional Information:
- Shift Schedule: 8:00 AM-5:00 PM MNL Time (Mon-Fri)
- Work Setup: Full Time Onsite
These jobs might be a good fit
