Collections Representative jobs at Jpmorgan in Philippines, Quezon City

As an External Reporting Associate within the Commercial & Investment Bank team, you will have the chance to cooperate and work across various business lines and corporate stakeholders in support of the Commercial & Investment Bank's reported figures. Your role demands strong attention to detail, communication, and influence across these stakeholders, during tight deadlines for external reporting. Moreover, this role provides high visibility to senior stakeholders in the Commercial & Investment Bank and Corporate functions, with your analysis playing a crucial role in steering communications.

Job responsibilities

• Apply up-to-date product/industry/market knowledge in specialty areas of reporting
• Consolidate, review, and analyze quarterly financial data for accuracy and completeness including articulation of variance analysis in tight timeframe of external reporting calendar.
• Coordinate data collection and quarterly business results with various lines of business, Regulatory Controllers, and SEC reporting teams
• Assist in the thorough assessment of issues and outcomes
• Clearly communicate financial information to the lines of businesses and able to flag potential issues
• Adhere to control procedures to ensure accurate reconciliation between regulatory filings, SEC filings and other published financial reports (e.g., Earnings, Form 10-Q, Annual Report/Form 10-K, Call Report & FR Y-9C, Pillar III, etc)
• Ensure accurate and complete data submission to Regulators
• Interpret and define regulatory and/or SEC requirements and coordinate internal and external policies
• Establish and manage relationships with the line of business, corporate functions, as well as with external regulatory agency constituents through ongoing partnership and dialogue
• Participate in continuous improvement efforts around data quality review and external reporting improvement projects

Required qualifications, skills, and capabilities

• 3+ years in a Finance organization with exposure to accounting, financial statements, and/or regulatory reporting
• Bachelor's degree in Accounting or Finance
• Experience in External Reporting, Product Control, or Financial Control
• Strong skills in time management, problem solving, written and oral communication
• Team player, with ability to lead effectively across diverse functions, locations, and businesses while seeing items to their conclusion
• Excellent Excel, power-point and ability to create/drive efficiencies
• Strong analytical skills
• Extremely strong organizational and time management skills

Preferred qualifications, skills, and capabilities

• Project management experience/skills
• CPA
• Experience in SEC Reporting or Regulatory Reporting

Job Responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

As an associate in J.P. Morgan’s Global Index Research Group, you will play a pivotal role in fulfilling client requests, overseeing operations, and managing index construction projects. This dynamic, front-office role requires strong quantitative and communication skills, and familiarity with coding languages.

Job responsibilities:

• Front-Office Engagement: Engage in client interaction, data analysis, and problem-solving, while conducting market analysis to identify trends and opportunities in the fixed income space.
• Project Management: Manage multiple high-profile deliveries, ensuring effective planning and execution in collaboration with internal and external experts.
• Client Relationship: Educate internal and external clients on structural and tactical changes in index products and their market implications.
• Operational Oversight: Oversee operational aspects of managing thousands of indices to maintain product integrity.
• Product Expertise: Maintain a deep understanding of fixed income and index products to ensure product dependability and applicability.
• Data Management and Analysis: Collect, organize, and maintain large datasets, and develop quantitative models to analyze financial data and generate actionable insights.
• Performance and Trend Analysis: Evaluate the performance of existing indices and analyze market trends to inform strategic decision-making.

Required qualifications, capabilities, and skills:

• Minimum education and requirements: Bachelor's degree or equivalent in Finance, Mathematics, Economics, or related field (STEM).
• At least 1 year work experience in finance and working with large data sets.
• Programming skills in Python (or similar) is a must.
• Understanding of fixed income concepts, bond math, financial products, analytics, and an awareness of market events is a plus.
• Good communication skills (both written and verbal). Experience interfacing with clients is a plus.
• Superb organizational skills, decisive priority management, strong teamwork ethic, ability to think locally & execute globally with high social awareness.

Preferred qualifications, capabilities, and skills:

• Knowledge and experience in statistical modeling, time series, stochastic calculus, probability theory, and numerical methods is a plus.

Job Responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

At Chase, you will focus on business results by offering options and finding solutions to help our customers.

Job Responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

As a Call Center Customer Service Specialist within Fraud, Collections, Retail & Card Services at Chase, you will deliver exceptional service to our customers by efficiently addressing their inquiries and enhancing your skills in customer interaction and problem-solving. You will play a crucial role in handling customer transactions, including fraud investigations, collections, payments, loans, and more, providing you with a diverse and dynamic work experience.

Job Responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

Job Responsibilities:

• Manage departmental performance through designated operations managers including monitoring regular productivity, provide guidance on staffing & workload adjustments, and adherence to policy & procedures
• Lead operations managers with on-shore counterparts to exceed collection department KPIs such as delinquency goals, flow rates, PTPs, etc for the department
• Lead process improvement efforts across multiple sites to enhance business results and customers experience
• Provide leadership to direct reports with emphasis on staff and skills development, while reinforcing organizational culture of managerial accountability and employee engagement
• Manage financial goals by reviewing expense reports, monthly budget performance reports, forecasting expenses, and making necessary adjustments.
• Manage risk and control in the line of business and continuously monitor compliance to regulatory requirements in all areas of the business • Support &/or lead enterprise-wide strategies to improve business results
• Manage participation of the collections department in local site-wide efforts in support of engagement, skills development & performance enhancement activities

Required qualifications, capabilities and skills:

• Bachelor's degree in Business Administration, Finance, or a related field
• Strong functional background and is hands-on in the business being responsible for.
• Strong knowledge of collections processes, regulations, and compliance requirements.
• Should have managed over 800 people in the Philippines and is also responsible for P&L (revenue generation) for the line of business.
• Demonstrated success in driving collections performance and achieving business targets.
• Excellent leadership and people management skills, with the ability to motivate and inspire teams.
• Strategic mindset with a track record of implementing innovative solutions to improve operations
• Exceptional communication and interpersonal skills to engage and influence stakeholders at all levels.
• Strong analytical and problem-solving abilities.
• Proactive, results-oriented, and able to work in a fast-paced, dynamic environment

Preferred qualifications, capabilities and skills:

• Proven experience in a senior leadership role within the collections operations field, preferably in a multi-location environment.
• Site Leadership is good to have but the functional quotient is more important.
• High Level Knowledge on AI / ML/ Robotics/ Analytics is good to have.