Client Service Specialist Iv - Solution Center jobs at Jpmorgan in Philippines, Quezon City
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Company (1)
Job type
Job categories
Job title (1)
Philippines
Quezon City
33 jobs found
28.06.2024
JPM
JPMorgan Client Service Specialist IV - Solution Center Philippines, Quezon City
Field incoming inquiries from the product/segment classified client channels, such as ‘800’-telephone number; fax; email; mail as it relates to Treasury Services related products. Inquiries normally fielded by the Solutions...
Provide telephone hotline support, chat support and email enquiry support to JP Morgan Access users. Log and manage calls/chats into the support tracking system. Resolve customer issues and queries in...
Analyze, prioritize, respond to, and resolve inquiries accurately and in a timely manner according to departmental standard. Follow-up on pending cases according to departmental standards. Initiate/Verify payments and adjustments. Maintain...
Ensure investigations and transactions are processed in accordance with documented procedures. Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met. Process manual...
Reading and understanding the SWIFT messages. Perform test checks on quality of operations. Assist the Team Leader in ensuring timely completion of daily activities. Draft & ensure SOPs are current....
Handle end-to-end processing of USD payments, including preparation, verification, and execution and ensure all payments are processed accurately and timely, adhering to company policies and procedures. Ensure compliance with relevant...
Resolve routine and complex inquiries in a fast-paced call center environment, problem resolution by phone or e-mail requests, as well as client education regarding products they utilize for their expense...
Field incoming inquiries from the product/segment classified client channels, such as ‘800’-telephone number; fax; email; mail as it relates to Treasury Services related products. Inquiries normally fielded by the Solutions...
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