Client Service Specialist Iv - Access Support Group jobs at Jpmorgan in Philippines, Quezon City
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Company (1)
Job type
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Job title (1)
Philippines
Quezon City
40 jobs found
28.06.2024
JPM
JPMorgan Client Service Specialist IV - Access Support Group Philippines, Quezon City
Provide telephone hotline support, chat support and email enquiry support to JP Morgan Access users. Log and manage calls/chats into the support tracking system. Resolve customer issues and queries in...
Provide telephone hotline support and/or email enquiry support to internal and external JP Morgan customers. Responsible for the full client experience with respect to the use and support of treasury...
Field incoming inquiries from the product/segment classified client channels, such as ‘800’-telephone number; fax; email; mail as it relates to Treasury Services related products. Inquiries normally fielded by the Solutions...
Analyze, prioritize, respond to, and resolve inquiries accurately and in a timely manner according to departmental standard. Follow-up on pending cases according to departmental standards. Initiate/Verify payments and adjustments. Maintain...
Effectively manage internal and external related activities such as scheduling client training sessions on Treasury products, meetings and communications with a high degree of professionalism, accuracy and confidentiality. Schedule client...
Ensure investigations and transactions are processed in accordance with documented procedures. Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met. Process manual...
Reading and understanding the SWIFT messages. Perform test checks on quality of operations. Assist the Team Leader in ensuring timely completion of daily activities. Draft & ensure SOPs are current....
Provide telephone hotline support, chat support and email enquiry support to JP Morgan Access users. Log and manage calls/chats into the support tracking system. Resolve customer issues and queries in...
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