Client Service Analyst - Mandarin Access Support jobs at Jpmorgan in Philippines, Quezon City
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Company (1)
Job type
Job categories
Job title (1)
Philippines
Quezon City
159 jobs found
21.09.2024
JPM
JPMorgan Technology Support - Major Event Business Engagement Philippines, Cebu City
Efficiently manage crisis-level events from beginning to end, including assessment and communication of impact to internal and external clients. Engage in a variety of ad-hoc duties advocating on behalf of...
Key advisor to the client, providing advice and consultation on decision making. Client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues. Identifies...
Lead a team of Issues Management Analysts who specialize in conducting complex research, performing advanced data analysis and generating reports using complex SQL queries. Oversee the day-to-day operations of the...
Performs Stakeholders/Merchants facing activities through various mediums (Zoom/Email/Phone calls), to successfully execute a request by explaining policies and procedures. Monitor account specialist activities and key performance indicators. Coach and develop...
Assist with Client research on product and account entitlements. Assist with Client inquiries, standing settlement instructions, data requests and written communication. Complete, submit and follow up on implementation and account...
Works in a call center environment that requires 100% phone-based customer interaction. Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers. Communicate with customers in a...
Manage and support the centralized request utility to track change requests and suggestions while maintaining a prioritization scale. Monitor request quality, change type definitions, and data lineage requirements ensuring the...
Efficiently manage crisis-level events from beginning to end, including assessment and communication of impact to internal and external clients. Engage in a variety of ad-hoc duties advocating on behalf of...
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