Ask Jpmc Advisor jobs at Jpmorgan in Philippines, Quezon City

As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations. Your role will involve booking travel, resolving issues promptly, and liaising with vendors to ensure client expectations are met. You will use conflict management and influence to navigate challenging situations and persuade others to achieve beneficial outcomes. Your attention to detail and analytical thinking will be crucial in managing travel logistics and identifying underlying issues. With a strong understanding of customer experience and travel technology, you will leverage online travel tools to optimize the travel process from start to finish.

Job responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards
• Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation
• Identify and promptly resolve complex travel-related issues, leveraging your skills in conflict management and customer relationship management to de-escalate
• Analyze travel logistics and client feedback to identify areas for improvement and contribute to the development of new solutions
• Maintain professional relationships with vendors, negotiating as necessary to ensure client expectations are met and exceeded
• Communicate effectively and efficiently, with an expectation of being able to engage with high profile and VIP clients

Required qualifications, capabilities, and skills

• Must have at least 5 years recent, native GDS experience on Sabre
• Experience in international fares and pricing
• Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards
• Demonstrated ability to utilize travel management technology tools, including travel planning software and booking systems, to optimize the travel process
• Showcase capacities in conflict management and customer relationship management, with the ability to promptly resolve travel-related issues and maintain professional relationships with clients and vendors
• Developing analytical thinking skills, with the ability to systematically organize, compare, and evaluate various aspects of a situation to identify key information and potential areas for improvement
• Proficient understanding of customer experience and the ability to understand how customers interact and perceive a brand or business throughout the entire customer journey

Preferred qualifications, capabilities, and skills

• Experience in setting up PNRs, ticketing and exchanging international tickets

Key Responsibilities:

• Deliver flawless basics in all aspects of global mobility, ensuring high-quality standards and data integrity.
• Collaborate closely with HR colleagues and managers to design and recommend tailored international relocation and expatriate assignment packages, ensuring that solutions are strategically aligned with business objectives and meet the unique needs of our employees.
• Act as a central point of contact to track and monitor the progress of moves, ensuring seamless execution.
• Build and maintain executive reporting on the status of moves, providing clear and timely updates to stakeholders.
• Anticipate potential issues and proactively solve them before they impact employees.
• Conduct employee briefings on package offerings, programs, and processes, including domestic relocation and international assignments, covering expatriate compensation, payroll, tax, and vendor services.
• Liaise with external vendors on immigration, destination, and shipment services, addressing service issues as needed.
• Manage day-to-day cases for the existing relocation and expatriate population, handling ad hoc queries.
• Partner with the Global Mobility Operations team to achieve operational excellence.
• Assist and coordinate projects to improve processes and offerings.
• Conduct quantitative and qualitative analysis to support the global mobility program.
• Continuously enhance and uplift our products and services by focusing on cohesive, frictionless, and personalized experiences for our employees.

Required Qualifications, Capabilities, and Skills:

• Minimum of 4 years of experience in Human Resources, with at least 2 years in a Global Mobility function.
• Good understanding of international compensation, payroll, tax, expatriate assignments, and relocations/assignments.
• Proven ability to effectively engage and collaborate with senior HR colleagues, senior managers, and leaders.
• Excellent cross-functional coordination skills and experience dealing with multiple internal and external stakeholders.
• Exceptional analytical skills and customer service orientation, with the ability to handle challenging situations.
• Highly motivated and adaptable, capable of working under pressure and managing high volumes.
• Attention to detail and the ability to resolve issues promptly. Strong organizational skills to manage multiple projects and caseloads.
• Excellent verbal and written communication skills. Proficiency in Microsoft Suite for creating presentations and conducting analysis.

Preferred Qualifications, Capabilities, and Skills:

• Project management experience is a plus.
• Global Mobility industry certifications are a plus.
• Bachelor’s degree in Human Resources or a relevant field.

As a Servicing Travel Advisor III in Chase Travel, you will be the first point of contact for our clients' travel needs, ensuring a seamless and satisfactory travel experience. Book travel, swiftly resolve issues, and liaise with vendors to meet client expectations. Apply your broad knowledge of travel management protocols and use your analytical thinking skills to break down complex travel requirements into manageable tasks. Leverage your developing proficiency in travel management technology tools to optimize the travel process. Your ability to build professional relationships with clients, coupled with your attention to detail and commitment to quality, will be crucial in delivering extraordinary service and exceeding client expectations.

Job responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and company travel policies, using your experience with travel management technology tools
• Address and resolve complex travel-related issues promptly, applying your understanding of client needs and your ability to select the most appropriate solution in a time-sensitive manner
• Maintain professional relationships with clients, using your developing skills in external client/customer relationship management to anticipate their needs and exceed their expectations
• Coordinate with vendors to ensure all travel arrangements meet client requirements, demonstrating your attention to detail and commitment to service delivery
• Continuously update your knowledge of current industry practices and regulations, as well as product definitions and operating procedures, to ensure the highest level of service

Required qualifications, capabilities, and skills

• Must have at least 3 years of corporate travel experience in the US point of sale
• Experience using travel management technology tools such as Apollo and Sabre, particularly to handle both transportation and accommodation reservations
• Demonstrated ability to manage external client/customer relationships, with experience in identifying and anticipating client needs to propel outcomes
• Experience in resolving travel-related issues, with a focus on selecting the most appropriate solution quickly and efficiently
• Proven analytical thinker, with the ability to break down complex travel requirements into manageable tasks
• Demonstrated attention to detail, with a commitment to surpassing quality and quantity expectations in service delivery

Preferred qualifications, capabilities, and skills

• Emergency services or after-hours operations experience is an advantage

As a Service Travel Advisor III in Chase Travel, you will be the first point of contact for our clients' travel needs, ensuring a seamless and satisfactory travel experience. Book travel, swiftly resolve issues, and liaise with vendors to meet client expectations. Apply your broad knowledge of travel management protocols and use your analytical thinking skills to break down complex travel requirements into manageable tasks. Leverage your developing proficiency in travel management technology tools to optimize the travel process. Your ability to build professional relationships with clients, coupled with your attention to detail and commitment to quality, will be crucial in delivering extraordinary service and exceeding client expectations.

Job responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and company travel policies, using your experience with travel management technology tools
• Address and resolve complex travel-related issues promptly, applying your understanding of client needs and your ability to select the most appropriate solution in a time-sensitive manner
• Maintain professional relationships with clients, using your developing skills in external client/customer relationship management to anticipate their needs and exceed their expectations
• Coordinate with vendors to ensure all travel arrangements meet client requirements, demonstrating your attention to detail and commitment to service delivery
• Continuously update your knowledge of current industry practices and regulations, as well as product definitions and operating procedures, to ensure the highest level of service

Required qualifications, capabilities, and skills

• Must have at least 2 years of GDS experience
• Experience using travel management technology tools, particularly to handle both transportation and accommodation reservations
• Demonstrated ability to manage external client/customer relationships, with experience in identifying and anticipating client needs to propel outcomes
• Experience in resolving travel-related issues, with a focus on selecting the most appropriate solution quickly and efficiently
• Proven analytical thinker, with the ability to break down complex travel requirements into manageable tasks
• Demonstrated attention to detail, with a commitment to surpassing quality and quantity expectations in service delivery

As a Senior Associate within the Cybersecurity Technology Audit Team, you will execute the annual audit plan, participate in audit engagements by performing audit testing, and participate in various continuous monitoring efforts. This position is ideal for someone with knowledge of various technologies, operating systems, databases and network components, including in cloud-based environments, as well as the audit and risk skills to be able to effectively execute global technology audits.

Job Responsibilities

• Participate on technology audit engagements, from planning to reporting, and produce quality deliverables to both department and professional standards, while ensuring audits are completed timely and within budget.
• Work closely with global Audit colleagues in the early identification of emerging control issues, and report them in a timely manner to Audit management and business stakeholders
• Partner with stakeholders, business management, other control groups (i.e. risk management, compliance, fraud prevention), external auditors, and regulators, establishing strong working relationships while maintaining independence
• Finalize audit findings and use judgment to provide an overall opinion on the control environment by developing recommendations to strengthen internal controls
• Communicate audit findings to management, and identify opportunities for improvement in the design and effectiveness of key controls
• Stay up-to-date with evolving industry/regulatory changes impacting the business and participate in appropriate control forums
• Find ways to drive efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies
• Recognize the confidential nature of Internal Audit communications and access to information; exercise discipline in protecting the confidentiality and security of information in accordance with firm policy

Required Qualifications, Skills and Capabilities

• Extensive internal or external technology auditing experience, or relevant technology risk and control management experience.
• Knowledge and experience in various Technology and Cyber domains, for e.g., Architecture, Vulnerability Management, Cloud, etc.
• Understanding of internal control concepts, with proven ability to evaluate and determine the adequacy of controls by considering business and technology risks in an integrated manner.
• Strong analytical skills, particularly in regard to assessing the probability and impact of an internal control weakness
• Excellent written, verbal, and presentation skills; adept at presenting complex and sensitive issues to senior management and strong interpersonal and influencing skills, with the ability to establish credibility and build partnerships with senior business and control partners
• Enthusiastic and self-motivated, with a keen interest in learning; effective under pressure and willing to take personal responsibility/accountability as well as flexible to changing business priorities and ability to multitask in a constantly changing environment

Preferred Qualifications, Skills and Capabilities

• Experience with internal audit methodology and applying concepts in audit delivery and execution preferred
• Certified in CISA, CISM, CRISC, CISSP, CCSP or other technology certifications
• Risk management knowledge in public cloud provider (AWS, GCP, Azure) services
• Bachelor's degree in Technology or related field

Job Summary

As an Analyst in the Mid-Cap Investment Banking team in the Investment Banking Division, you will be a key player in the execution of the firm's business. You will work with expert professionals at the heart of a leading global investment bank. Senior bankers will get to know you - both as a person and as a valued member of a winning team. You will experience training, hands-on learning opportunities, continuous mentoring and feedback, and numerous development opportunities. You will use your related experience to contribute to the firm's M&A execution and capital raising capabilities while helping build J.P. Morgan's franchise and reputation in the marketplace. You will develop strong functional skills in the major areas of investment banking and become a senior client executive who is capable of generating and executing your own transactions. Joining here means you’ll become part of our inclusive teams and culture, unified by the firm’s mission and commitment to success.

Job Responsibilities

• Execute transactions: support due diligence, document preparation, negotiation etc and liaising with relevant counterpart at the client/other advisers (accounting, legal, etc)
• Working with J.P. Morgan product and sector teams
• Building and using complex financial models, completing valuation and analytical exercises
• Drafting presentation materials, management presentations, Board materials, Memorandums, and other presentation materials for use in M&A and capital markets transactions or strategic client dialogue
• Keeping abreast of key market developments and establishing knowledge of the target client base and relevant market dynamics

Required qualifications, capabilities, and skills

• 1 year work experience in a investment banking front office, or related, role.
• Strong accounting, finance, quantitative and business writing skills.
• Bachelors' degree in Finance, Economics, Business Administration, or a related field.
• Understanding of the transaction cycle and the steps in the process and is execution oriented.
• Impeccable communication skills with the ability to effectively interact with senior professionals, clients and key stakeholders in other line of business.

Ask JPMC plays an integral role in people strategies, using data analytics & technology to deliver industry-leading services.

As an Ask JPMC Advisor you will help establish and implement a global vision, strategy and operating model to better understand and respond to manager and employee concerns. This includes partnership with the business, function, and human resource (HR) leaders on an in-depth review of feedback, , performance and employee experience aspects Overall, this organization will span the traditional HR lifecycle, employee experience, and manager success strategy.

Job Responsibilities

• Provide in-depth consultation to managers on unsatisfactory performance concerns across all lines of business using numerous media channels including phone, email and Zoom
• Assist in educating and strengthening manager’s people leadership skills ensuring robust and equitable outcomes to performance matters that are raised. Direct managers to available online tools and resources to assist in managing performance concerns
• Partner with key stakeholders such as EAP, Security, HRBA, and Legal teams to support employee safety cases
• Exhibit high level of competency reviewing employee disputes and appeals by investigating matters in an objective manner to come to fair and equitable outcomes
• Demonstrate the ability to identify and anticipate client needs and apply understanding or perspectives to solve problems and ensure outcomes in a timely manner
• Understand the importance of and be comfortable in following prescriptive processes and protocols to ensure consistency and standardization of workflow
• Determine case facts by asking probing questions of all involved parties. Manage the review, resolution and documentation of learned facts
• Partner with managers in creating detailed corrective action documents
• Demonstrate a risk and control mindset; observe the highest degree of confidentiality in the handling of sensitive information received during course of responding to issues

Required Qualifications, Capabilities, and Skills

• 5+ years of advising on HR matters
• Thorough understanding of the firm’s HR practices, procedures, and policies as well as, employment and labor laws
• Exceptional time management skills and ability to handle high volume case load
• Ability to multi-task in a fast-paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure
• Strong written and verbal communication skills; key attention to detail. Proven ability to utilize critical thinking in approaching each situation presented
• Possesses a risk and control mindset; follows published protocols around addressing cases effectively and tracking activities related to carrying out key responsibilities. Applies a consistent and appropriate level of review when decisioning cases and providing guidance while escalating appropriately
• Strong interpersonal skills including emotional intelligence; thoughtful, thorough, and empathetic
• Exceptional communication in difficult situations; ability to flex intervention style based on the needs of the situation and succinctly present balanced feedback and influence stakeholders at all levels ensuring successful execution of resolution – ability to solve problem