Payments – Transformation Design & Delivery jobs at Jpmorgan in Mexico, Mexico City

JP Morgan’s Commercial Bank delivers extensive industry knowledge, local expertise, and seamless global capabilities to clients—including corporations, municipalities, financial institutions, real estate investors and owners, and not-for-profit organizations. We offer a comprehensive set of financial products and services including credit, asset-based lending, real estate finance, payments, investment banking, and asset management services.

Job responsibilities:

• Lead a team of bankers, driving a culture focused on high employee engagement and retention
• Develop and implement business strategy, through effective relationship management across a wide network of partners
• Lead client coverage, with a focus on delighting clients through JPM products and service. Shape where and how the CDB local coverage and product teams drive impact and results.
• Identify opportunities for new products, enhancements to meet industry-specific needs
• Influence and distribute key industry information including industry financial comparisons, market leaders, competitor insight, regulatory issues and impacts
• Actively participate, syndicate, innovate and support process, policy and technology initiatives designed to mitigate risk; improve speed, quality and overall client satisfaction

Required qualifications, capabilities, and skills:

• 15+ years affordable housing, community development and management experience
• Bachelor's Degree or equivalent
• Skills should include experience in structuring, underwriting, closing, and administering commercial real estate construction loans for affordable multifamily housing, deep industry relationships with borrowers and real estate centers of influence
• Demonstrated experience leading cross functional teams within a business development environment
• Extensive knowledge of mortgage products, financial services, lending, and real estate compliance in addition to sales management techniques
• Divergent managerial skills including delegation, coaching and demonstrated leadership abilities among peers, team members and senior executives

This is a client-facing role where you will interact with client's business and technical resources in order to effectively oversee the set-up of cash management products and solutions.

Excellent technical, relationship, project management, and leadership skills are essential.

The ability to be nimble, adapt quickly, and influence partners will be of paramount importance.

The candidate must be able to coordinate and lead multi-disciplinary internal and client teams, in order to understand client requirements and to deliver the implementation of new business wins efficiently and on-time.

Core responsibilities include developing strong client and sales relationships, ensuring on-time delivery of projects, communicating internally and to clients about their timelines, ensuring strong pipeline management, and providing a good working environment.

You will act as an individual contributor displaying intellectual leadership on highly complex projects and also as a team manager to balance workload and priorities among team members looking for efficiency and client satisfaction.

Ultimately this role is responsible for ensuring client business requirements are translated properly and satisfied throughout the implementation of payment solutions and delivery against the mandated agreements.

Responsibilities:

•Team management.

•Lead and manage multiple projects.

•Problem solving/project management.

•Serve as an effective point of escalation.

•Mentor team members supporting similar products/disciplines.

•Provide support to team colleagues when requested; be a subject matter expert for products supported.

•Support roll-out of new or enhanced products and set-up of pilot clients.

•Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales.

•Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements.

•Adhere to all JPMorgan Chase department policy and procedures.

Qualifications

•Excellent time management.

•Excellent written and verbal communication skills

•Excellent client facing skills and experience

•Ability to work across multiple business lines, various levels of management and establish working relationships

• BA/BS degree required

• 7+ years of relevant industry experience

• Project management experience

• Cash management and treasury services experience/knowledge

• Proven ability to successfully manage conflict

• Proven team leadership and meeting facilitation skills

• Ability to adapt to a changing environment

•Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint)

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on Software Engineering concepts and 5+ years applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s) - (Kotlin, Java, Springboot, Terraform, Typescript, React)
• Proficiency in automation and continuous delivery methods
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• In-depth knowledge of the financial services industry and their IT systems
• Practical cloud native experience

• Terraform and AWS environment / ECS
• Clean Code / TDD

As a Control Manager Vice President for Mexico you will assume an oversight and consolidating role for the country but also for the region, partnering with the LOB control officers, and their regional teams, as well as the Central Control Team, Risk and Compliance to deliver the function objectives at the Latin America level.

Job Responsibilities:

• Support the Regional and central Payments control teams on the execution of the control management agenda in Mexico.
• Assist in the execution of the operational risk program, mitigating action plans to ensure satisfactory resolution through regular communication with the business owners of the issues
• Conduct certain control reviews in accordance to the annual plan of controls to identify potential control gaps and recommend appropriate actions in agreement with the LOB or functional regional management team.
• Help coordinate the Control Office meetings, publish minutes and monitor delivery of action plans and other relevant metrics. Support the production process of control packages such as the local Business Control Committee and the LOB´s BCC´s.
• Support the execution and submission of local Risk Control Self Assessments and drive the ensuing program of action plans
• Ensure that operational risk events occurred in the location are promptly reflected onto the corporate database (RED) and follow up on any action/change
• Track identified control gaps, recommend corrective actions, agree ownership and target dates, monitor corrective actions progress to completion
• Assist in the coordination of reporting; ensuring issues are appropriately reported to internal and external review bodies.
• Support to local regulators, internal and external auditors activities, requirements and reviews.
• Proactively share and compare controls and findings with the peer community to constantly improve regional control framework

Required qualifications, capabilities, and skills:

• Strong management and organizational skills; ability to track/meet deadlines and monitor various metrics and reports while identifying control themes
• Excellent communication, relationship building and influencing skills;
• Understanding of financial management and planning preferred;
• Proactiveness, very good interpersonal, negotiating and problem solving skills are key elements;
• Proficient in word, excel and powerpoint excellent presentation skills
• Degree level education (i.e. –Finance or Business related area – or equivalent) is required 6 to 8 years in an equivalent role in Controls, Audit or Compliance
• Highly fluent in English

As a Business Assistant within Commercial and Investment Banking, you will provide diverse administrative and executive support for a team of bankers at varying levels, requiring confidentiality, a strong work ethic and common-sense approach. Your support requirements will vary from day-to-day dependent on the business covered. You should have a solid PA/EA background and skillset with a strong degree of flexibility given the demanding nature of this role.

A friendly professional, you will be 100% relied upon to manage and take responsibility for your stakeholders’ diaries and everyday needs, effectively and proactively prioritizing tasks to ensure the bankers we support are able to seamlessly serve the needs of our clients. You will require minimal direction whilst utilising your strong attention to detail to navigate the needs of the team. You will work in a great network of Business Assistants based throughout the Nordic region supporting one another as well as providing coverage during absence / holidays.

Job responsibilities

• Manages daily activities: advanced, complex, proactive diary management, facilitating swift set-up of client and internal business partner meetings, complex and high-volume email management, professional telephone manner
• Greets clients: internal and external client handling, hosting local client meetings, organize internal events and client events, partnership with marketing teams in Europe
• Sets up meetings, conference calls, video conferences - internally and externally
• Finalizes complex travel arrangements: co-ordination of flights, check in, VISAs, accommodations, and ground transportation logistics. Manage a multitude of frequent changes at short notice and prepare travel itineraries
• Manages expense reimbursement processing, system functionality expert - utilize internal systems, complete accurate data entry and reports; create Excel sheets, Word files, PowerPoint presentations and other files needed for preparation for client meetings, arrange printing, binding and distribute presentations for your bankers in preparation for their meetings
• Becomes integral part of business, understand group priorities and Banker expectations on live deals
• Assists with staff on-boarding and off-boarding, which includes requesting equipment setup and systems access, lead and coordinate on ad hoc projects as requested

Required qualifications, capabilities, and skills

• Administrative experience, ideally experienced supporting at mid-level Director (or equivalent) or above
• Advanced ability to organize; can handle deadlines efficiently
• Tact and good judgment in confidential situations, and proven experience interacting with senior management
• Strong interpersonal, written, and oral communication skills
• Strong proficiency in Microsoft Office
• Excellent telephone etiquette and ability to manage competing priorities i.e. calendar management
• Can demonstrate pro-activity and ownership within a role
• Is a strong team player and solution orientated, has potential to act as a role model to peers

The Client Service Account Manager will ensure clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards, managing efficiently incoming telephone calls, emails and paperwork relating to account maintenance.

Roles and Responsibilities:(include specific functions/tasks/performance objectives but not limited to)

• Provide the client with support/information regarding interest claims and billing enquiries.
• Act as escalation point for large money movements and escalated transactional enquiries.
• Liaise with Relationship, Product and Operations Managers regarding service issues.
• Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities.
• Identify opportunities for product development and enhancement, and process improvements.
• Eliminate exceptional and manual processes.
• Run Service Quality Reports and use the data to understand and analyze client's payment activities, patterns of client enquiries, opportunities for increasing client's straight-through rates.
• Advise clients on and assist with incremental account set up and operational procedures and liaise with Implementations to ensure these account set ups are correct.
• Manage risk through close attention to client overdrafts, unpaid bills etc. and, escalate risk related issues to appropriate parties as required.
• Record client interactions in Navigator (e.g. calls, issues, proactive communications etc.).
• Participate in and support TS initiatives as needed.
• Build solid working relationships with customers and internal partners.
• Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies.
• Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role.

Education/ Experience

• Graduate of any Business course.
• Cash Management and Treasury Services experience/knowledge preferred.
• Client contact experience preferred.
• Fluent written and spoken in English and Spanish.

Functional Skills/ Knowledge

• Proven client service experience.
• Cash management/Treasury product knowledge preferred
• Keen attention to detail.
• Strong verbal, written, and interpersonal communication skills, with proven ability to negotiate.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to work in a fast-paced environment.
• Ability to adapt to a changing environment including changes or adjustments to work schedule and overtime.
• Strong organizational and decision-making skills.
• Ability to work on multiple applications while working under minimal supervision.
• Exhibit ability to work effectively in a team environment.
• Excellent interpersonal skills.
• Demonstrates cultural sensitivity and awareness.

Technical/ Application Skills

• Proficient in various desktop and internet-based applications.
• Proficient in MS Office Tools: Outlook, Excel and Word.