Human Resources Global Operations Payroll - Sr Associate jobs at Jpmorgan in Mexico, Mexico City

The Client Service Account Manager will ensure clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards, managing efficiently incoming telephone calls, emails and paperwork relating to account maintenance.

Roles and Responsibilities:(include specific functions/tasks/performance objectives but not limited to)

• Provide the client with support/information regarding interest claims and billing enquiries.
• Act as escalation point for large money movements and escalated transactional enquiries.
• Liaise with Relationship, Product and Operations Managers regarding service issues.
• Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities.
• Identify opportunities for product development and enhancement, and process improvements.
• Eliminate exceptional and manual processes.
• Run Service Quality Reports and use the data to understand and analyze client's payment activities, patterns of client enquiries, opportunities for increasing client's straight-through rates.
• Advise clients on and assist with incremental account set up and operational procedures and liaise with Implementations to ensure these account set ups are correct.
• Manage risk through close attention to client overdrafts, unpaid bills etc. and, escalate risk related issues to appropriate parties as required.
• Record client interactions in Navigator (e.g. calls, issues, proactive communications etc.).
• Participate in and support TS initiatives as needed.
• Build solid working relationships with customers and internal partners.
• Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies.
• Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role.

Education/ Experience

• Graduate of any Business course.
• Cash Management and Treasury Services experience/knowledge preferred.
• Client contact experience preferred.
• Fluent written and spoken in English and Spanish.

Functional Skills/ Knowledge

• Proven client service experience.
• Cash management/Treasury product knowledge preferred
• Keen attention to detail.
• Strong verbal, written, and interpersonal communication skills, with proven ability to negotiate.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to work in a fast-paced environment.
• Ability to adapt to a changing environment including changes or adjustments to work schedule and overtime.
• Strong organizational and decision-making skills.
• Ability to work on multiple applications while working under minimal supervision.
• Exhibit ability to work effectively in a team environment.
• Excellent interpersonal skills.
• Demonstrates cultural sensitivity and awareness.

Technical/ Application Skills

• Proficient in various desktop and internet-based applications.
• Proficient in MS Office Tools: Outlook, Excel and Word.

As an Associate I within the Bank Loan Administration team, you will play a crucial role in managing the trade instruction capture, settlements, and lifecycle events for bank loan assets within our Fund Services division. You will work closely with a network of internal and external partners, including fund accounting, client services, fund managers, and agent banks, to ensure seamless operations and exceptional client service.

Job responsibilities:

• Understand of all aspects of loan or deal administration functions (including all aspects of funding).
• Be responsible for the bank loan life cycle events including paydown, drawdown, interest rate resets, payment-in-kind interest calculations, delayed compensation accruals / calculations and trade settlements
• Develop a thorough knowledge of our client base and building relationships with Investment Managers and other related third parties. Work closely with your clients to resolve queries and providing first level account service
• Create, maintain and update procedures for client specific deliverables
• Review of daily controls and communication of any new training or procedural changes to the team; ensure that all controls and procedures outlined in the procedures manual and general company policies are complied with across all groups
• Ensure all scheduled work is completed by agreed deadlines, checklists are signed and files contain all required documentation; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
• Assist in testing and implementation of system enhancements as required

Required qualifications, capabilities, and skills:

• Bachelor’s degree, with minimum 2 years relevant work experience in bank debt / leveraged loan operations
• Excellent communication and relationship/partnership-building skills both with team members as well as other business partners
• Strong attention to detail with a control mindset, time management, planning skills and the ability to handle multiple competing priorities
• Demonstrates flexibility and willingness to accept new assignments and challenges in a rapidly changing environment
• Strong decision-making skills, ability to identify problems and propose solutions. Exhibit initiative to raise issues to appropriate/relevant parties when needed.

Preferred qualifications, capabilities, and skills:

• Knowledge of LSTA/LMA standard documents, such as Trade Confirmations
• Knowledge of financial data providers such as Bloomberg, ClearPar, and IHS Markit; investment vehicles related to bank debt (CLOs, private equity funds, etc.)
• Strong understand of accounting principles, specifically how bank debt transactions impact financial statements
• Bachelor’s degree, preferably Finance, Accounting, or Economics

Support KYC process includes: local and global documentation analysis, controls and follow up, local due diligence workflow and client reference data through direct interaction with key partners;

Knowledge in corporate documentation, by laws, power of attorneys and documents supporting the on-boarding process;

Keep updated with procedures in order to be assertive with local and global requirements avoiding rework

Monitor and review metrics and reconciliation reports;

Conduct client outreach and follow up on Client pending documentation;

Provide support and facilitate KYC process for multiple LoBs, as per the local and global policies;

Required qualifications, capabilities and skills

• Knowledge in Mexico AML regulation

• Experience with international AML regulations is a plus

• Strong verbal and written communication skills with the ability to synthesize complex problems into concise conclusions

• Goal driven with the ability to foster innovation and solve problems creatively

• Client facing skills

• Strong partnership and coordination skills;

• Ability to identify problems and drive to resolution;

• Proactive/self-starter with the ability to deliver value-added support to business partners and clients in a dependable, timely and accurate manner

• English and Spanish fluency

• Strong skills in MS Excel

Job Summary

As an Executive Director within the RRP team, you will play an important role in developing the resolution plans for our bank holding company and our insured depository institution subsidiary. You will also act as the primary authority on US recovery & resolution (R&R) planning rule requirements and supervisory expectations, which will include offering strategic guidance, interpreting rules, and supporting the firm's advocacy efforts in relation to R&R planning. You will also lead a team tasked with maintaining the firm's R&R capabilities and contingent actions inventories and the associated testing and assurance frameworks, and the execution of central testing and assurance activities managed by the RRP team.

Job Responsibilities

• Maintain a deep level of expertise on rule requirements and supervisory expectations for US R&R planning
• Own the strategic direction for/lead the development of the resolution plans for our bank holding company and our insured depository institution subsidiary
• Work with the RRP team, corporate functions and Lines of Business (LoBs) to help drive delivery of the resolution plans for our bank holding company and our insured depository institution subsidiary in line with supervisory expectations
• Manage the ownership of key resolution planning documents such as the executive summary and public document within our bank holding company’s resolution plan
• Represent the Firm’s advocacy position R&R [and TLAC] related matters with policy makers and trade associations
• Manager the maintenance of the Firm’s recovery and resolution capabilities inventory and associated testing and assurance framework
• Own the maintenance of the Firm’s comprehensive list of contingent actions and associated testing and assurance framework
• Plan and execute central testing and assurance activities managed by the RRP
• Represent the Firm with supervisors in their reviews of the firm’s capital management framework and recovery and resolution plans

Required qualifications, capabilities and skills

• 10+ years of experience working with US regulations in the financial services sector
• Deep expertise in US Resolution and/or Recovery planning requirements
• Policy Advocacy with US Regulatory Agencies, or work experience in a US Regulatory Agency
• Experience with managing significant projects at a globally active financial institutions
• Team management experience

Preferred qualifications, capabilities and skills

• Broad expertise across the US prudential regulations

Job Responsibilities:

• Facilitate the origination efforts with senior bankers and product teams to identify, structure and deliver value-added solutions including DCM, Cash Management, Trade Finance, Lending, FX & Rates, Commodities, Futures & Options Clearing and Asset Management.
• Conduct comprehensive client and industry analysis, prepare account plans, and conduct deal pitches.
• Cultivate and develop client relationship by addressing clients’ banking requirements leveraging J.P. Morgan’s global network and value propositions.
• Assume full ownership in end-to-end deal execution with strong sense of responsibility and leadership.
• Support senior bankers in carrying out end-to-end deal process and the maintenance of existing business relationship, as well as the management of KYC on-boarding, renewal and remediation.

Qualifications:

• Bachelor’s degree or higher in Finance, Economics or other related disciplines
• Minimum 5 years of experience in a similar corporate banking role
• Fully bilingual (Spanish and English), having an Asian Language is a plus
• Strong financial analytical skills and knowledge of corporate banking products including credit, cash management, trade finance, FX & Rates, commodities hedging and DCM
• Display consistent and high standard of personal integrity, partnership and team spirit.
• Excellent communication skill and strong client management experience. Ability to work effectively across geographies and time zones.