Payments Client Service Officer - Analyst jobs at Jpmorgan in Malaysia, Kuala Lumpur

As a Business Relationship Manager Senior (BRM) Acquisition banker in Business Banking, you’ll be developing and managing a portfolio of large profitable business clients with annual revenue greater than ~$3MM. You’ll focus on business development, acquiring balances, deepening product utilization, and gaining referrals to increase primary bank share. As a Senior Acquisition banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management, while focusing on acquiring new relationships, retaining and deepening existing relationships.

Job Responsibilities

• Acquire, retain and deepen a portfolio of approximately 40 business clients and 60 prospects in a growth/expansion stage with annual revenue greater than ~$3 million; provide business deposit and cash management solutions and manage business credit opportunities up to $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed
• Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
• Grow portfolio by prospecting for new clients whose businesses are in expansion mode; utilize extensive referral networks and centers of influence to independently identify and pursue potential new business clients, looking for ways to cultivate long-term primary banking relationships.
• Develop strong referral network internally in partnership with Private Bank, Asset Wealth Management, Middle Market and One Chase to identify new opportunities for all partners
• Leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques utilizing Chase resources and materials to develop business network and prospects
• Develop relationships with clients, prospect and centers of influence through in-person/virtual calls to understand the needs of the business and its owners and develop the full financial relationship
• Understand the personal financial goals and needs of the owner(s). Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions
• Partner with product specialists to ensure clients are onboarded seamlessly with end-to-end delivery of new accounts and full suite of products and services. Leverage service team to deliver an outstanding client experience
• Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements

Required qualifications, capabilities, and skills

• Minimum of 5 years’ experience in a Business Banking Relationship Management role or related business lending experience
• Strong current business network; active involvement in community organizations such as Chambers of Commerce, non-profit boards
• Demonstrates strong tactical business development and negotiation skills. Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done
• Strong relationship-building and excellent communication skills with individuals at all levels, internally and externally. Ability to influence others to achieve desired outcomes and leverage technology to interact with clients effectively and efficiently
• Strong knowledge of deposit and cash management products and services, and knowledge of business credit underwriting with commercial credit training. Uses seasoned judgment to offer comprehensive and customized solutions that best meet client needs; monitors and researches market/industry trends and business outcomes to anticipate client needs; presents proactive solutions and innovative alternatives when appropriate
• Balance needs of clients with associated risks and interests of the firm
• Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in Finance or related field, or equivalent work experience
• Minimum of 3 years’ managing clients >$10+MM revenue
• In-depth knowledge of diverse types of businesses, industries, markets, financial and economic concepts
• Proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint

As an Associate within the WKO team, you will oversee a small team of KYC Operations Analyst and Associates to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. You are responsible for conducting reviews of client’s KYC documentation stored in internal repositories and publicly available information, performing the necessary screening against relevant search engines and sanction lists and communicate any additional deficiencies back to the business. You will be working closely with the Middle office team to ensure KYC due diligence activities are completed on time. Your role involves maintaining excellent customer service standards by defining, analyzing, and resolving inquiries and escalations, while closely managing the day-to-day operations of the team or department. You will also need to proactively and strategically improve processes to ensure team members perform at a high level and meet firm-wide quality standards.

Job Responsibilities

• Act as an SME and Due Diligence expert to guide clients through KYC requirements and variations of documents which may fulfil due diligence requirements.
• Liaise regularly with the business for workload planning, reviewing key onboardings status, and prioritizing open requests.
• Develop strong partnerships with stakeholders like Legal, Compliance, Credit, and Operations to eliminate roadblocks and ensure continuity of information flow across the groups.
• Manage personal workload and priority items, ensuring timely escalation of key risks/issues to management.
• Keep informed of process, procedure, and regulatory changes, and maintaining open dialogue with regional colleagues.
• Identify and execute process improvements, providing guidance and support on key process and technology initiatives to the business.
• Understand and Implement KYC standards, guidelines, policies, and procedures.
• Select, manage performance, and develop employees within the assigned team.
• Analyze daily/monthly metrics to track team performance and evaluate learning and capability.
• Address issues escalated by internal or external customers effectively.
• Drive process improvements, implement necessary changes, and manage priorities across the wider function.

Required Qualifications, Capabilities, and skills

• Bachelor’s Degree or equivalent
• Experience in the Financial Services industry with a demonstrated track-record of delivery with relevant experience in AML,KYC and compliance
• Experience with leading a new team with limited Subject Matter Expertise
• Outstanding client management, partnership building, leadership, and direct experience of managing multiple stakeholders
• Ability to identify risks and issues and navigate through to solutions
• Foster and champion a High Performance Culture where people are empowered to make decisions
• Develop and lead a team that is responsive to dynamic organizational and operational changes

Preferred Qualifications, Capabilities, and skills

• At least 8 years of experience in the Financial Services industry with a demonstrated track-record of delivery with relevant experience in AML,KYC and compliance

As a Client Onboarding Specialist within Global Banking, you will collaborate with our clients to implement JPMorgan Payments products, enhancing their eCommerce business capabilities and treasury operations. You will play a pivotal role in driving and coordinating all aspects of a positive client onboarding experience. This team requires a strong project governance discipline to execute proven client and product onboarding methodologies. You will need to possess rich expertise to consult and lead clients in adopting JPMorgan Payments technology and products across Treasury, Cash Management, Trade, and Merchant Acquiring businesses. You will take ownership of the post-mandate client experience, starting from solution finalization through onboarding, testing, and live production operation, and balance multiple concurrent client implementations, prioritize tight deadlines, and lead communications with senior stakeholders while adhering to applicable legal, risk, compliance, and control frameworks. You will also participate and contribute process optimization, efficiency improvement, client experience enhancement, etc.

Job Responsibilities

• Serve as the single point of contact, providing overall ownership of the client experience and satisfaction during the onboarding process.
• Manage multi-entity/jurisdiction product implementation and account opening requests, including cross-region implementation deals.
• Collaborate with clients and coverage teams to develop and execute implementation plans, establishing clear expectations and transparency of timelines using project management principles.
• Lead client-facing activities such as workshops to refine solutions, establish project plans, conduct product testing, and manage legal documentation.
• Ensure compliance with audit and controls policies and procedures, with a focus on risk management.
• Drive improvements to the global operating model with internal partners in Sales, Product, Legal, Compliance, Operations, Technology and Client Service to deliver high client satisfaction and internal efficiencies.
• Provide subject matter expertise for international regulatory requirements, products, documentation, and services.
• Support global and regional onboarding initiatives to enhance client experience and meet operational and local regulatory requirements.
• Monitor the progress of implementation requests and escalate issues as needed to ensure timely execution.
• Provide client and internal partner with consultative advice regarding technical aspects of Payments solutions, including RFP responses, client presentations and client meetings.
• Consult client to improve their treasury, finance and business operations through adoption and operation of J.P. Morgan Payments technology and solutions proposed at the Sales process

Required qualifications, capabilities, and skills

• Experience in client-facing and project management roles in Treasury, cash management, finance and payment industry.
• Strong verbal and written communication skills
• Strong in teamwork and organizational skills, demonstrating the ability to work independently within a matrix, cross-functional, global organization, are essential
• Bachelor's degree equivalent

Preferred qualifications, capabilities, and skills

• Minimum of 8 years of work experience.
• Experience in AI/ML applications or in automation tools e.g. Alteryx, UiPath, Python, etc. Demonstrates ability to initiate and execute process improvement or transformative changes.
• Knowledge or hands-on experience with enterprise applications such as SAP, Oracle, etc., particularly in the finance/treasury domain.
• Familiar with Payment file/data transfer technologies such as ISO XML, enterprise connectivity like SFTP, API, SWIFT

Job responsibilities

• Liaise with the Middle Office on client onboarding/sales for required documents and sign-off
• Review client’s KYC documentation in accordance with the firm's AML/KYC policies and procedures on a timely basis
• Validate the accuracy of data in KYC platforms and ensure the completeness of the document package
• Complete onboarding efforts and projects to clean up data and documentation, coordinating with other areas as needed (Client Onboarding, Compliance, Sales, Client Service).
• Act as an Subject Matter Expert (SME) and Due Diligence expert to guide the Middle Office through KYC requirements and variations of documents that may fulfill due diligence requirements
• Conduct in-depth analysis on the ownership structure of the client using publicly available sources (not limited to company registries) or client documentation, and seek additional confirmation or approvals as required
• Work closely with the Middle Office to obtain all necessary supporting evidence for full KYC due diligence
• Manage personal workload and priority items, ensuring timely escalation of key risks/issues to management
• Stay informed of any changes to processes and procedures, regulatory changes, and ensure open verbal dialogue with colleagues across the region
• Identify and execute process improvements, providing guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities, and skills

• At least 1 year of experience (Audit, Control, Risk, AML, and Research may also be areas of experience)
• Strong working knowledge of KYC/Compliance/AML procedures, standards, and regulations
• Knowledge of multiple client types (e.g., Corporates, SPV, Trust, FIs)
• Experience in client Due Diligence, risk assessment, and vetting of PEP & negative news
• Knowledge of financial industry with in-depth expertise in various lines of business (Corporate Investment Bank and heritage lines of business)
• Strong verbal and written communication skills
• Strong time management, organizational, and relationship-building skills
• Quality client focus with a strong controls mindset and customer service skills
• Prior experience adhering to controls and compliance standards
• Ability to grasp and learn concepts and procedures quickly
• Bachelor’s degree or equivalent

Preferred qualifications, capabilities, and skills

• Knowledge of KYC & Client onboarding is preferred
• Multi language capability in either Mandarin/Japanese/Korean language (written and spoken) as the role requires interactions with the APAC stakeholders

As an Analyst in the Collateral Management Operations team, you will be responsible for engaging with both internal and external clients, resolving relationship issues and significant matters on behalf of the business. You will provide collateral coverage for all APAC-based clients from Malaysia, including those in Japan. You will handle the issuance, receipt, and monitoring of margin calls for OTC Derivatives and Loans, ensuring compliance with collateral agreements. You will manage and escalate collateral disputes to senior management and credit risk teams, while also recording, reconciling, and controlling cash or securities used as collateral. You will oversee a portfolio of clients, offering consultation and expert advice, and manage collateral on principal trades facing clearing houses.

Job Responsibilities

• Focus on clients with sensitive relationships, such as those in Japan and hedge funds.
• Generate collateral statements and send calls to clients for both standard and non-standard agreements, ensuring timely follow-up.
• Answer incoming collateral calls from clients and compare them to JP Morgan's exposure.
• Agree on the amount and type of collateral to be moved.
• Follow up on any counterparty fails.
• Reconcile and resolve disputes, especially with large disputes or credit-sensitive customers.
• Agree on coupons due on securities held as collateral.
• Complete month-end tasks, including computing and agreeing on interest for any cash collateral held or delivered.
• Resolve incoming queries regarding a client’s portfolio in a timely manner and escalate issues as needed.
• Manage margin-related cash and security settlements.

Required qualifications, capabilities, and skills

• Proficiency in Japanese language with at least JLPT level of N2 and above, as the role requires interactions with Japanese clients and stakeholders
• Degree holder in Finance or Accounting
• Excellent client communication skills and telephone manner and a strong ability to build client relationships
• Must be highly numerate with good keyboard and core system (Outlook, Excel, and Word) skills.
• Strategic thinker, able to review and implement process improvements.
• Working knowledge of OTC Derivative products or similar background.

Preferred qualifications, capabilities, and skills

• Minimum of 3 years of experience preferred in the Banking and Finance industry

As a Derivatives Operations Associate / Analyst within the FX & OTC Derivatives Operations team, you will be tasked with managing operational processes related to confirmations and settlement of FX and Derivatives transactions. Your role will involve supporting a global and diverse client base, with primary functions including affirmation, settlement, client money daily segregation, credit event management, client valuations, regulatory reporting, and tax reporting. You will be instrumental in facilitating transaction execution via a ‘best in class’ systematic control framework, integrating risk systems (Athena, GPS, Kapital, Pyramid) with vendor platforms (DTCC / TIW / Markitwire / Thunderhead). Your responsibilities will also encompass confirmation matching and chasing, client service and break resolution, processing of FX/Derivatives transactions, maintaining client & business reference data, supporting Front Office sales and Middle Office, and managing inter-regional stakeholders. You will also be involved in process review and uplift.

Job responsibilities

• Ensure all trades are correct and accurately matched in a timely and risk-free manner
• Ensure all payments are processed correctly and settled within cut off times
• Provide the highest of customer service standards to external clients and internal partners/stakeholders
• Partner closely with middle office, sales and operations teams around the globe
• Ensure all controls and checks are completed by the end of day & day-to-day compliance with internal SLAs
• Resolve of outstanding breaks in the Nostro/Wash accounts, performing root cause analysis and implementing corrective actions to prevent recurrence.
• Analyze and re-engineering existing processes

Required qualifications, capabilities, and skills

• Hold a bachelor degree or equivalent
• Minimum of 3 years of experience in Derivatives Operations within the banking industry
• Good interpersonal and communication abilities
• Excellent relationship-building and time management skills
• Ability to cope in a high-pressure environment with time-critical deliveries whilst maintaining accuracy
• Strong analytical and problem-solving skills in order to identify, understand, and address operational related issues.
• Control mindset to identify process control gaps, prioritize, and mitigate operational risk

Preferred qualifications, capabilities, and skills

• Experience with investment banking environment, preferably in Back Office
• Experience with handling external clients