Technology Support Ii - Payments jobs at Jpmorgan in Ireland, Dublin

Drive the Future internship programin Colombia if you are a student in your last years of University or recently graduated. This is afull-time internrole in which you will receive several trainings & coaching to develop professional skills while experiencing our inclusive culture led by our principles: Service, Hearth, Curiosity, Courage and Excellence.

Job Responsibilities:

• Demonstrated ability to work across cultures with internal teams and external clients globally
• Research public databases and organize data bases into useful and actionable information.
• Prepare presentations and market study reports.
• Assist with building agendas for prospectors meetings
• Interface with BM team and generate monthly presentations and reports
• Assist Corporate Bankers in managing existing client relationship and developing new Multinational client base
• Conduct industry and company research
• Assist in the preparation of pitch books and other marketing materials to help generate new revenue, in line with HQ an Regional Bankers
• Help with projects as requested

Required qualifications, capabilities and skills:

• Advanced bachelor students, recent graduated students or (thesis pending) on Business Administration, Economics, Finance, Commercial Engineering with interest in sales

• Advanced English.

• Full-time availability to work in Bogotá, Colombia

• Excellent MS Office skills, specifically Excel ,PowerPoint and Word and similar analytical tools.

After you click‘Apply’, the first step is to fully complete your application.

Once you have submitted your application, if you meet the minimum requirements for our program you will be invited to complete a video interview throughHireVue.

• HireVue is required, and your application will not be considered for further review until you have completed this step.

• Applications will be reviewed on a rolling basis; we strongly encourage you to complete your HireVue video(s) within 1 week of receiving.

Keep in mind your video submission should be complete in
English, unless directly advised otherwise.

As an Implementations Specialist within our Merchant Services team, you will have the opportunity to work as part of a dynamic Project Team, reporting directly to the Vice President of Merchant Implementations Europe. In this role, you will be responsible for Project Managing and Operational Implementation of the client with strict delivery deadlines. You will act as a direct liaison between clients, various Operational Departments, Sales and Relationship Mangers to achieve the above. This is an Admin heavy role with the focus on coordinating Operational Implementation projects and ensuring that tasks and milestones of each Implementation is adhered to, while sustaining project direction. You will also be required to communicate Merchant progress/readiness on a regular basis.

Job responsibilities:

• Liaise with multiple Merchant facing teams on a daily basis across multiple geographical locations to gather relevant information to ensure Merchant current status can be accurately tracked and reported.
• Take ownership of projects, track progress using project plans and escalate where required
• Lead and attend conference calls with internal teams and the Merchant as required to ensure Merchant progress is clearly communicated and any issues are highlighted and tracked
• Assist with the coordination of client implementations throughout the project lifecycle taking ownership of issues, diagnosing problems and coordinating with the appropriate departments for resolution.
• Develop advanced skills in technical payment processing solutions and configurations.
• Provide follow-up support to the Field Team for newly established accounts to ensure correct setup and verify the timely activation of those accounts.
• Take ownership of any issues discovered throughout the project lifecycle.

Required qualifications, capabilities and skills:

Applicants for this position will require a qualification in Business administration, Finance or a related discipline, with previous experience in the merchant implementation area, and have:

• Very strong organizational skills and attention to detail
• Proven knowledge of cards, payments, fintech or global eCommerce industries
• Ability to multi-task and prioritize tasks.
• Must be highly service-oriented with previous client facing experience.
• Ability to effectively communicate both verbally and in writing with the client and internal contacts and in a timely manner as per agreed SLA.
• Self-starter – takes ownership and drives through to resolution.
• Ability to understand and resolve or escalate issues quickly
• Demonstrate leadership skills with the ability to own and escalate accordingly.
• High level of experience with computer software systems including MS suite of products e.g., Outlook, PowerPoint, Project, Excel

Same Posting Description for Internal and External Candidates

Job Description:

As the PTx Process Lead in the International Consumer Bank (ICB), you will be integral to the success of our technical program delivery. Your extensive knowledge of applications, platforms, and products will enable you to act as a crucial intermediary between product owners, business, operations, and software developers. You will make informed decisions based on data and offer strategic insights to advance key business initiatives. As a technical expert, you will adeptly handle ambiguity, manage change efficiently, and communicate effectively with diverse stakeholders to ensure the highest standards of quality and professionalism in service delivery. The PTx Process Lead is tasked with overseeing and managing the PTx process within the organization, coordinating cross-functional teams, ensuring adherence to established protocols, and driving continuous improvement efforts to boost process efficiency and effectiveness. This role is pivotal in achieving project milestones and objectives, working collaboratively across management, technology, development, and support teams to ensure Cloud migrations and software releases adhere to documented procedures and meet audit requirements. Additionally, this role focuses on enhancing current processes, reducing friction through automation, and managing the backlog of work.

Job responsibilities:

• Process Management: Lead the PTx process, ensuring all activities align with organizational standards and timelines.
• Coordination: Work collaboratively with cross-functional teams, including Application Owners, Infrastructure Owners, and Business Resiliency teams, to ensure seamless process execution.
• Compliance: Maintain adherence to regulatory requirements and internal policies throughout the PTx process.
• Continuous Improvement: Identify opportunities for process optimization and implement best practices to enhance efficiency and effectiveness.
• Reporting: Develop and maintain comprehensive reports on process performance, highlighting key metrics and areas for improvement.
• Training and Development: Offer guidance and training to team members and stakeholders to ensure understanding and compliance with the PTx process.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure successful process execution.
• Governance and Oversight: Lead the function to provide governance and oversight for application deployment to a Cloud platform, ensuring process steps are followed, correct evidence is provided, and solutions are deployed with security and controls met.
• Backlog Prioritization: Collaborate with ICB, audit, and other key teams to prioritize the backlog of enhancements, automation opportunities, and other use cases.
• Requirements Management: Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility.
• Industry Knowledge: Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects.
• Mentorship: Mentor and guide team members in the application of technical writing and analytical reasoning skills, fostering a culture of continuous learning and improvement.

Required qualifications, capabilities, and skills:

• Experience: Experience in solutions analysis, technical program delivery, or a related field.
• Data Analysis Expertise: Demonstrated proficiency in data analysis and application.
• Advanced Analytics Knowledge: In-depth knowledge of data analytics techniques, with experience in developing and interpreting models, diagrams, and data-driven insights.
• Technical Fluency: Proven ability to leverage technical fluency in current and relevant platforms, software tools, and technologies to drive innovative solutions.
• Leadership in Change: Strong track record of leading through change, navigating ambiguous situations, and managing dependencies in complex projects.

Skills and Behaviours:

• Confident communicator with stakeholder influencing skills.
• Strong written communication and presentation abilities.
• Strong understanding of Agile principles and working (preferably using Jira).
• Self-motivated with a continuous improvement mindset, challenging the status quo.
• Strong analytical and problem-solving abilities.
• Ability to collaborate effectively across teams and manage multiple stakeholders.

As a Data Controllers & Reporting Analyst within the Firmwide Regulatory Reporting & Analysis team, you will be responsible for collaborating on production processing and reporting activities, with a particular focus on U.S. Regulatory Reports such as FR Y-9C, Call Report, and CCAR. Your role will involve ensuring the accuracy and completeness of our regulatory submissions. As part of the Corporate Finance division, our team is tasked with executing the Firm's regulatory reporting requirements to U.S. regulators, ensuring consistency and accuracy in reporting and capital stress testing submissions. Being a part of the diverse global DCR team within FRRA, you will be committed to maintaining data completeness and accuracy across 25+ jurisdictions. Your mission will involve data sourcing, validations, adjustment processing, and reconciliations to support our financial reporting platform.

Job Responsibilities:

• Manage BAU activities, including data sourcing, data validation and completeness, adjustments processing, and performing reconciliations.
• Execute overall operating model and procedures for functional areas in the reporting space.
• Manage client relations, communications, and presentations.
• Support business users of the FRI application with user queries and issue resolutions.
• Identify and execute process improvements to the existing operating model, tools, and procedures.
• Interact with Controllers, Report owners, and RFT (Risk & Finance Technology) partners.
• Act as an interface with Control partners, ensuring compliance with risk and controls policies.
• Escalate issues as needed to the appropriate team(s) and management.
• Partner with projects team through the full project life cycles.
• Lead programs and initiatives for reporting automation and operating model optimization.

Required Qualifications, Skills, and Capabilities:

• Bachelor’s degree in Accounting, Finance, or a related discipline
• Strong oral and written communication with the ability to effectively partner with managers and stakeholders at all levels
• Strong working knowledge of MS office applications (MS Excel, MS Word, MS PowerPoint), specifically with reconciliations, summarizing and formatting data
• Experience using data management & visualization tools in a reporting setting: AWS Databricks, Alteryx, SQL, Tableau, Visio
• Enthusiastic, self-motivated, effective under pressure and strong work ethic and keen attention to detail and accuracy
• Aptitude and desire to learn quickly, be flexible, and think strategically
• Client & business focused; able to work collaboratively and build strong partnerships with clients and colleagues at all levels

Preferred Qualifications, Skills, and Capabilities:

• Familiarity with US Regulatory reporting (E.g. Y9C, Call, CCAR etc.), controllership functions, banking & brokerage products, and US GAAP accounting principles
• Control mindset and exposure to establishing or enhancing existing controls
• Strong verbal and written communication skill with the ability to present information at varying levels of detail depending on the audience
• Strong process and project management skills

As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase’s affluent clients as well as other customers in the Branch. You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances. You will help acquire new clients by actively soliciting referrals and developing internal and external sources.

Job responsibilities

• Shares the value of Chase Private Client with clients that may be eligible
• Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
• Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
• Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
• Adheres to policies, procedures, and regulatory banking requirements

Required qualifications, capabilities, and skills

• Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
• 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
• Beginning Oct. 1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
• Compliance with Dodd Frank/Truth in Lending Act*
• High school degree, GED, or foreign equivalent
• Adherence to policies, procedures, and regulatory banking requirements
• Ability to work branch hours, including weekends and some evenings

Preferred qualifications, capabilities, and skills

• Excellent communication skills
• College degree or military equivalent
• Experience cultivating relationships with affluent clients
• Strong team orientation with a commitment of long-term career with the firm

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:

Key Responsibilities:

• Co-ordinate and conduct comprehensive process and control reviews to ensure alignment with firmwide requirements, proactively identifying potential gaps or issues.
• Identify improvement opportunities across Reliability processes and controls, engaging with team leads as part of sprint planning to ensure they are prioritised for implementation.
• Help facilitate sprint planning for the Governance & Transformation team to scope the correct controls for review in line with leadership priorities.
• Hold your own as a risk & controls SME in conversations with other 1LOD and 2LOD teams and mentor more junior team members.
• Interface with risk pillar leads to understand upcoming changes to technology controls and procedures, undertake applicability assessments and develop implementation plans.
• Analyze emerging issues across Lines of Business to assess their impact on Reliability processes and controls.
• Perform pre-validation and sustainability monitoring of resolved issues, utilizing control KPIs.
• Actively participate in key forums and engage proactively with 2LOD stakeholders to understand their concerns and manage expectations.
• Streamline efforts and enhance messaging to 2LOD, 3LOD, and Regulatory stakeholders by producing and reusing high-quality content.
• Automate repetitive processes and reporting to achieve efficiencies across Reliability.

Experience and Qualifications:

• Experience working with operational risk and/or controls.
• Direct experience working in one or more of the following: technology governance, cyber, change, resiliency, incident management.
• Demonstrable experience managing significant pieces of work/projects and workstreams with minimal oversight.
• Demonstrated ability to analyze data and develop compelling insights.
• Background in strategy or technology consulting beneficial.
• Experience working with or within compliance or regulatory management teams is beneficial.
• Experience managing or mentoring more junior colleagues.

Skills and Behaviours:

• Confident communicator with stakeholder influencing skills.
• Strong written communication and presentation abilities.
• Strong understanding of Agile principles and ways of working (preferably using Jira).
• Self-motivated with a continuous improvement mindset, challenging the status quo.
• Strong analytical and problem-solving abilities.
• Ability to collaborate effectively across teams and manage multiple stakeholders.

Job responsibilities

• Execute software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Create secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produce architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Identify hidden problems and patterns in data proactively
• Use insights to drive improvements to coding hygiene and system architecture
• Contribute to software engineering communities of practice and events that explore new and emerging technologies

Required qualifications, capabilities, and skills

• Formal training or certification on relevant job skill concepts and proficient applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages such as Python, Java/Spring Boot, and .Net
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Software and infrastructure engineering skills to run, maintain and improve service / product against established Service Level Objectives: availability, performance, change management, capacity management and improvement of monitoring and diagnostic platforms.
• Hands on experience with production support and SRE e.g. Managing and troubleshooting production issues and incidents
• SRE mindset to identify and reduce TOIL using effective automation
• Intermediate troubleshooting skills using Linux, Windows and AWS Platforms
• Knowledge of one or more production monitoring tools (Geneos, Cloudwatch, Grafana, Dynatrace etc.)
• Effective verbal and written communication skills