Technology Resilency Manager jobs at Jpmorgan in Ireland, Dublin

As an Implementations Specialist within our Merchant Services team, you will have the opportunity to work as part of a dynamic Project Team, reporting directly to the Vice President of Merchant Implementations Europe. In this role, you will be responsible for Project Managing and Operational Implementation of the client with strict delivery deadlines. You will act as a direct liaison between clients, various Operational Departments, Sales and Relationship Mangers to achieve the above. This is an Admin heavy role with the focus on coordinating Operational Implementation projects and ensuring that tasks and milestones of each Implementation is adhered to, while sustaining project direction. You will also be required to communicate Merchant progress/readiness on a regular basis.

Job responsibilities:

• Liaise with multiple Merchant facing teams on a daily basis across multiple geographical locations to gather relevant information to ensure Merchant current status can be accurately tracked and reported.
• Take ownership of projects, track progress using project plans and escalate where required
• Lead and attend conference calls with internal teams and the Merchant as required to ensure Merchant progress is clearly communicated and any issues are highlighted and tracked
• Assist with the coordination of client implementations throughout the project lifecycle taking ownership of issues, diagnosing problems and coordinating with the appropriate departments for resolution.
• Develop advanced skills in technical payment processing solutions and configurations.
• Provide follow-up support to the Field Team for newly established accounts to ensure correct setup and verify the timely activation of those accounts.
• Take ownership of any issues discovered throughout the project lifecycle.

Required qualifications, capabilities and skills:

Applicants for this position will require a qualification in Business administration, Finance or a related discipline, with previous experience in the merchant implementation area, and have:

• Very strong organizational skills and attention to detail
• Proven knowledge of cards, payments, fintech or global eCommerce industries
• Ability to multi-task and prioritize tasks.
• Must be highly service-oriented with previous client facing experience.
• Ability to effectively communicate both verbally and in writing with the client and internal contacts and in a timely manner as per agreed SLA.
• Self-starter – takes ownership and drives through to resolution.
• Ability to understand and resolve or escalate issues quickly
• Demonstrate leadership skills with the ability to own and escalate accordingly.
• High level of experience with computer software systems including MS suite of products e.g., Outlook, PowerPoint, Project, Excel

Same Posting Description for Internal and External Candidates

Job Description

Should you be interested in developing your skills within a fast-paced environment, with exposure to numerous stakeholders, client, and transaction workflows, then this role is for you.

As a Relationship Partner – Deal Execution Services Associate within Global Banking Deal Services Team, you will collaborate with industry, product, and country teams to support the origination and execution of client transactions across debt, equity, and mergers and acquisitions. In this role, you will take the lead in managing client activities and transaction milestones throughout the deal lifecycle.

Job responsibilities

• Build and maintain strong relationships with deal teams, supporting the origination and execution phases of transactions for a portfolio of clients across various sectors in EMEA and cross-border deals with North America
• Ensure timely completion of client activities and transaction milestones (e.g., client and deal-related due diligence, including ESG)
• Join due diligence calls with deal teams to identify and coordinate necessary follow-up actions
• Manage and monitor deal pipeline
• Collaborate with compliance, legal, credit, research, finance and business management, and other teams on clients and transactions
• Attend meetings and provide end-to-end oversight of the underwriting committee approval process
• Partner with the Know Your Customer team to facilitate advisory for new and existing business, ensuring the timely and accurate completion
• Identify and implement opportunities to streamline processes, alleviating administrative workloads and improving efficiency
• Keep a close eye on deal controls, ensuring that all milestones are achieved on time and that any issues are promptly addressed

Required qualifications, capabilities, and skills

• Previous experience and sound knowledge of investment banking products such as Mergers & Acquisitions (M&A), Equity Capital Markets (ECM), Leveraged Finance (LF), Debt Capital Markets (DCM), or Corporate Banking (CB) such as Loans
• Comfortable interacting with clients, C-Suite, and senior executives, on a regular basis
• Highly self-driven with the ability to work independently and take full ownership
• Flexibility to juggle multiple tasks and adapt to changing priorities in a fast-paced environment
• Strong decision-making skills, with the ability to identify problems and drive effective resolutions
• A proactive mindset with a track record of delivering dependable, timely, and accurate partnership to deal teams and clients
• Manage project fees and expenses process and coordinates with relevant stakeholders, including deal team leaders, syndicate banks, business controls, and business management teams, to ensure oversight and timely completion of transaction milestones in internal systems
• Prepare a consolidated billed invoice summary as reporting for the relevant teams

Preferred qualifications, capabilities, and skills

• A background in relationship management, sales, or deal execution is advantageous
• Russian Speaker
• Fluency in [EMEA, APAC, LATAM] languages preferred

Elevate your career by working with new AI and machine learning technologies, focusing on delivering impactful solutions. We provide opportunities to help you reach your full potential, offering the support you need to achieve your career goals. The Employee Platforms team is excited to invest in Dublin, establishing an engineering hub focused on the growth and application of innovative technologies to enhance the experience of our 300k+ employees.

As a Product Delivery Manager at JP Morgan Chase within the Employee Platforms team, you will lead the delivery of data product solutions across the Employee Platforms organisation. You will drive the planning and execution of data-related products, supporting the Employee Platforms landscape, including at-desk, laptops, mobile and Virtual Desktop Infrastructure (VDI) initiatives. Your technical knowledge of data practices and proven experience in managing complex product delivery lifecycles will be key to your success in this role, while contributing to a dynamic and forward-thinking organisation.

Job Responsibilities:

• Define and execute product delivery roadmaps for data products across the Employee Platforms ecosystem.
• Collaborate with IT leadership, business stakeholders, and vendors to align technology solutions with business objectives.
• Partner with Customer Success to ensure a clear understanding of new features being delivered into the ecosystem.
• Lead cross-functional teams through product delivery lifecycles from concept to deployment and assure feedback loops are enabled.
• Manage vendor relationships for service delivery.
• Oversee rollouts of new end-user technologies.
• Establish and monitor key performance indicators (KPIs) and success metrics for product delivery initiatives.
• Work closely with infrastructure, security, and engineering teams to ensure technical requirements are met.
• Ensure compliance with security policies, governance standards, and regulatory requirements.
• Present project status, roadmaps, and recommendations to senior leadership and steering committees.
• Manage change management processes for technology transitions and upgrades aligned to product delivery.

Required Qualifications, Capabilities, and Skills:

• Formal training or certificate in Computer Science, Information technology and proficient advanced experience.
• 5+ years of experience in product management, program management, or technology delivery roles.
• 3+ years of hands-on experience with end-user compute technologies and enterprise IT environments.
• Experience in big data platforms, cloud services (e.g., AWS, Azure, or Google Cloud), and big data technologies.
• Strong understanding of database management systems, data warehousing, and ETL processes.
• Knowledge of data governance principles and best practices.
• Proven track record of leading cross-functional teams and managing complex technology projects.
• Strong presentation and communication skills with the ability to translate technical concepts for business audiences.
• Experience with agile delivery methodologies and project management frameworks.
• Excellent problem-solving and analytical thinking capabilities.

Preferred Qualifications, Capabilities, and Skills:

• Master’s degree in a relevant field or MBA.
• Professional certifications such as PMP, ITIL, or vendor-specific certifications (Microsoft, VMware, Citrix, etc.).
• Experience with digital workplace transformation initiatives.
• Background in IT service delivery or technology consulting.
• Knowledge of emerging technologies such as AI-powered endpoint management, zero trust security models, and hybrid work solutions.
• Experience with cloud-native development and deployment; knowledge of AWS cloud services is a plus.
• Familiarity with project lifecycle and version control practices.

Role Overview:

We are seeking a motivated and detail-oriented Associate Product Marketing Manager to join our dynamic marketing team. In this role, you will support the development and execution of product marketing strategies that drive awareness, adoption, and growth of our B2B technology solutions. As a Product evangelist, you will bring our roadmap to life, crafting go-to-market strategies and messaging that resonate with our clients and prospects. Your work will ensure that our sales and marketing materials put our clients at the heart of everything we do. You will work closely with cross-functional teams to ensure our products are effectively positioned in the market and meet the needs of our customers. Your ability to translate technical information into clear, engaging content will be key to your success and driving lead generation campaigns.

Key Responsibilities:

• Market Research & Analysis: Conduct thorough market research to identify customer needs, industry trends, and the competitive landscape. Use insights to inform product positioning and messaging, ensuring our solutions meet market demands.
• Go-to-Market Strategy: Develop regional go-to-market strategies for our products and services, working closely with digital teams to ensure successful delivery.
• Product Positioning & Messaging: Assist in developing clear and compelling product positioning and messaging that differentiates our solutions in the market. Ensure consistency across all marketing channels.
• Content Creation & Management: Collaborate with content writers and creative designers to create and maintain a library of marketing assets, including product brochures, case studies, whitepapers, videos, and presentations.
• Sales Enablement: Support the sales team with product training, sales tools, and resources to effectively communicate the value of our solutions to prospects and customers. Keep the RfP and Sales Enablement team informed of product updates.
• Campaign Planning & Execution: Assist in the planning and execution of integrated marketing campaigns, including digital marketing, events, and webinars, to drive product awareness and demand.
• Customer Feedback & Innovation: Gather and analyze customer feedback to identify opportunities for product improvement and innovation. Liaise with teams across Workplace Solutions to ensure quality content and accuracy of our products and services.

Qualifications:

• Bachelor’s degree in marketing, business, or a related field.
• 5+ years of experience in product marketing, preferably in a B2B technology environment.
• Strong analytical and research skills, with the ability to translate data into actionable insights.
• Excellent written and verbal communication skills, with the ability to simplify technical information for a broader audience.
• Ability to work collaboratively in a fast-paced, cross-functional team environment.
• Proficiency in marketing automation tools and CRM systems is a plus.
• A proactive and self-motivated approach to work, with strong attention to detail.

Qualifications:

• Bachelor's degree in marketing, business, or a related field.
• 5+ years of experience in product marketing, ideally in a B2B technology company.
• Strong strategic thinking and project management skills.
• Demonstrated success in developing and executing integrated marketing campaigns.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.
• Understanding of the equity compensation industry.
• Ability to translate technical terms into digestible, human content.
• Strong written skills and ability to interpret brand guidelines and style guides.
• Passionate about putting our audience first.

Why Join Us?

• Innovative Environment: Be part of a team that values creativity and innovation, where your ideas can make a real impact.
• Global Reach: Work with a diverse team of professionals dedicated to transforming equity compensation on a global scale.
• Career Development: We are committed to your professional growth and offer opportunities for advancement within the company.
• Collaborative Culture: Join a supportive and collaborative environment where teamwork is key to our success.

Job responsibilities

• Engages technical teams and business stakeholders to discuss and propose technical approaches to meet current and future needs
• Defines the technical target state of their product and drives achievement of the strategy
• Participates in architecture governance bodies
• Evaluates recommendations and provides feedback on new technologies
• Executes creative software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure and high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information