Tech Risk Controls Senior Associate jobs at Jpmorgan in Ireland, Dublin

As the Vice President of Equity & Deferred Comp Strategy & Innovation, you will work closely with the Head of Equity & Deferred Comp Strategy to drive systemic solutions that support key business initiatives. Your role will involve collaborating with Product, HR Global Ops, and Technology teams to provide requirements and process flows, review system designs. You will also partner with QA to identify test cases and perform User Acceptance Testing. In addition, you will oversee the conversion efforts for the Employee Stock Purchase Plan (ESPP), ensuring seamless integration and an exceptional and engaging employee experience.

Job responsibilities

• Collaborate with the Head of Equity & Deferred Comp Strategy to drive the development and implementation of systemic solutions for key business initiatives that enhance equity compensation plans and align with overall business objectives.
• Partner with Product, HR Global Operations, and Technology teams to provide requirements and process flows, review system designs, identify test cases, and perform User Acceptance Testing.
• Manage complex calculations for share retention requirements, implementing a maker and checker process to ensure accuracy.
• Oversee the conversion efforts for the Employee Stock Purchase Plan (ESPP), ensuring seamless integration and functionality.
• Utilize Excel to manage and manipulate data, ensuring accuracy and completeness of data
• Reconcile data between systems, identifying and resolving discrepancies efficiently
• Test functionality of the stock plan system to ensure a smooth transition
• Document and retain new processes and controls developed during project implementations
• Prepare presentations and materials for communications and meetings with various stakeholders and levels of management
• Collaborate with cross-functional teams to address any issues that may arise while m

Required qualifications, capabilities and skills

• Strong knowledge of equity & deferred compensation plan products, including Restricted Stock Units (RSUs) and Employee Stock Purchase Plans (ESPP).
• Ability to translate equity & deferred comp business requirements into detailed documentation for Product and Technology teams to develop effective solutions.
• Ability to reconcile large sets of data using various tools including Microsoft Excel
• Strong attention to detail to ensure accuracy and completeness of data with strong written and verbal communication skills
• Ability to develop and execute comprehensive test cases for process validation while also proficient in auditing, testing and validating data
• Experience crafting clear and concise communications in Microsoft Word and PowerPoint to various stakeholders
• Ability to collaborate effectively with cross-functional teams
• Team player mindset, contributing to a positive and collaborative work environment
• Proven technical background with the ability to lead strategic technology initiatives with familiarity with relevant tools and technologies in data management and quality assurance
• Analytical mindset to identify issues and propose effective solutions and strategic thinking to align technology initiatives with business goals
• Flexible approach to handle evolving project requirements and priorities and ability to thrive in a dynamic and fast-paced work environment

Preferred qualifications, capabilities and skills

• Experience in leading technology-driven strategic initiatives within equity & deferred compensation or related fields.
• Familiarity with deferred compensation plans
• Strong presentation skills, with the ability to effectively utilize PowerPoint to communicate complex ideas and strategic initiatives to various audiences
• Experience in using generative AI to drive innovation and enhance processes within the equity & deferred compensation space

Elevate your career by working with new AI and machine learning technologies, focusing on delivering impactful solutions. We provide opportunities to help you reach your full potential, offering the support you need to achieve your career goals. The Employee Platforms technology team is excited to invest in Dublin, establishing an engineering hub focused on the growth and application of innovative technologies to enhance the experience of our 300k+ employees.

As a Data Engineer at JP Morgan Chase within the Employee Platforms team, you will design, build, and maintain scalable data pipelines and infrastructure to support our data-driven initiatives. Your expertise in AWS, Databricks, and graph database technologies will be crucial in delivering solutions that meet business needs. You will collaborate with data scientists, analysts, and other stakeholders to ensure data quality and consistency, while staying up-to-date with industry trends and technologies.

Job Responsibilities:

• Design, develop, and maintain scalable data pipelines using AWS services, Databricks, and graph databases.
• Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions that meet business needs.
• Implement data integration and transformation processes to ensure data quality and consistency.
• Optimise and manage data storage solutions, ensuring efficient data retrieval and processing.
• Monitor and troubleshoot data pipelines to ensure reliability and performance.
• Stay up-to-date with the latest industry trends and technologies in data engineering and make recommendations for improvements.
• Document data engineering processes, workflows, and best practices.

Required Qualifications, Capabilities, and Skills:

• Formal training or certificate in Computer Science, Information technology and proficient advanced experience.
• Proven experience as a Data Engineer or in a similar role.
• Strong proficiency in AWS services such as S3, Lambda, Glue, and Redshift.
• Experience with Databricks for data processing and analytics.
• Familiarity with thatDot Streaming Graph for real-time data processing.
• Proficiency in programming languages such as Python for scripting and automation.
• Strong SQL skills for querying and managing relational databases.
• Experience with Cypher for querying graph databases.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Preferred Qualifications, Capabilities, and Skills:

• Experience with data modelling and ETL processes.
• Knowledge of big data technologies such as Apache Spark and Kafka.
• Familiarity with data visualization tools and technique

You will be client and outcome-focused with a practical orientation to developing and maintaining an innovation mindset and have a style that fosters teamwork and collaboration with all stakeholders and partners. You should have excellent written and oral communication skills, strong interpersonal skills, great attention to detail, and outstanding analytical and research skills, as well as a passion for improving experiences. You will possess strong critical thinking skills, be self-motivated, and have the ability to think creatively to not only respond to clients but also propose enhancements to existing systems and processes for an improved client and employee experience.

Job Responsibilities:

• Effectively manage and resolve complaints from clients, related parties, and prospects of the IPB, ensuring compliance with regulatory requirements and deadlines.
• Draft formal response letters incorporating financial and legal terminology as needed.
• Conduct comprehensive complaint investigations to identify the underlying causes of complaints.
• Develop and propose strategies to prevent recurrence, enhancing client satisfaction and optimizing business processes related to JPM products, procedures, or personnel.
• Present findings and recommendations to senior leadership and market teams, establishing yourself as a subject matter expert.
• Facilitate knowledge transfer to promote understanding and implementation of best practices.
• Partner with client-facing teams to address and resolve complaints, including in challenging or sensitive situations, fostering a collaborative environment.
• Continuously assess the current complaint handling process and reporting mechanisms.
• Suggest improvements to increase efficiency, better serve complainants, and further streamline the complaint handling process.
• Ensure all complaint handling activities strictly adhere to regulatory standards and are meticulously documented
• Provide Management reporting to stakeholders and governance committees

Required Qualifications, Capabilities and Skills:

• Bachelor's Degree
• 6+ years of securities industry experience
• Program management mindset and strong analytical/ critical thinking skills.
• Excellent influencing, cross cultural communication and presentation skills, with the ability to articulate complex information clearly and concisely to all audiences.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous experience in Private Banking, including familiarity with investment products, and financial and legal terminology.
• Self-driven and proactive approach to work.
• Ability to manage multiple tasks and meet deadlines.
• Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.
• Demonstrated proficiency writing in English, with a strong command of financial terminology.

Preferred Qualifications, Capabilities and Skills:

• Prior experience engaging with clients and senior stakeholders is preferred.
• Complaint or feedback handling experience strongly preferred.

As a Cloud Security Software Engineer at JPMorgan Chase within the Cybersecurity & Technology Controls group, you will help build solutions relating to Cloud Environment Governance and Protection, Auditing, Monitoring, Remediation, and Reporting. You will help develop software solutions to ensure a secure Public Cloud environment and implement sufficient controls to safeguard and protect resources in Public Clouds.

Job Responsibilities:

• Engage and improve the whole lifecycle of services - from inception and design through deployment, operation and refinement
• Develop, test, deploy, maintain and enhance software/tooling solutions
• Manage individual project priorities, deadlines and deliverables
• Perform design and code reviews
• Develop and build solutions relating to Cloud Environment Governance and Protection, Auditing, Monitoring, Remediation and Reporting
• Design, develop and improve services to scale as the firm's cloud usage grows.

Required Qualifications, Capabilities, and Skills:

• BS degree in Computer Science or equivalent practical experience
• Proficiency and hands-on experience in AWS services, including Lambda, SQS, DynamoDB, EKS, etc
• Practical exposure with Infrastructure as Code (IaC) solutions such as Terraform and CloudFormation
• Experience in developing enterprise software and proficiency in multiple technologies, preferably Python
• CI/CD experience utilizing tools such as Github, Jenkins etc.
• Experience with development methodologies, e.g. Agile
• Work independently and collaborate within a team to develop meaningful relationships to achieve common goals
• Proficient verbal and written communication skills

Preferred Qualifications, Capabilities, and Skills:

• Savvy Cybersecurity knowledge
• Experience with Azure, GCP or other Public Cloud environments is a plus.
• Cloud Certifications including AWS Developer Associate, AWS Solutions Architect Associate

As a Client Service Delivery Associate within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.

Job responsibilities

• Addressing client inquiries, process transactions, and troubleshoot complex issues to ensure client satisfaction.
• Implement strategic planning and change management initiatives to enhance service delivery, while adhering to established policies and practices.
• Influence and manage internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in strategic planning, conflict management, and internal stakeholder management.
• Protect both the client and the institution from potential financial and reputational damage.

Required qualifications, capabilities, and skills

• 4+ years of experience or equivalent expertise in a client service role within a financial institution.
• Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
• Experience in liaising with various departments to ensure compliance with technical standards and organizational policies.
• Proficiency in influencing and managing internal stakeholders to drive mutually beneficial outcomes.

Preferred qualifications, capabilities and skills

• Ability to implement strategic planning and change management initiatives in a customer service environment
• Ability to analyze a process and recommend ways to improve quality, control, and efficiency.
• Drive continuous improvement initiatives for high-quality client experiences.
• Utilize data and tech literacy for innovative client solutions.
• Mentor team members and lead projects to meet client and business goals.