Production Management Issues – Technology Support Ii jobs at Jpmorgan in Ireland, Dublin

Job Description:

As the PTx Process Lead in the International Consumer Bank (ICB), you will be integral to the success of our technical program delivery. Your extensive knowledge of applications, platforms, and products will enable you to act as a crucial intermediary between product owners, business, operations, and software developers. You will make informed decisions based on data and offer strategic insights to advance key business initiatives. As a technical expert, you will adeptly handle ambiguity, manage change efficiently, and communicate effectively with diverse stakeholders to ensure the highest standards of quality and professionalism in service delivery. The PTx Process Lead is tasked with overseeing and managing the PTx process within the organization, coordinating cross-functional teams, ensuring adherence to established protocols, and driving continuous improvement efforts to boost process efficiency and effectiveness. This role is pivotal in achieving project milestones and objectives, working collaboratively across management, technology, development, and support teams to ensure Cloud migrations and software releases adhere to documented procedures and meet audit requirements. Additionally, this role focuses on enhancing current processes, reducing friction through automation, and managing the backlog of work.

Job responsibilities:

• Process Management: Lead the PTx process, ensuring all activities align with organizational standards and timelines.
• Coordination: Work collaboratively with cross-functional teams, including Application Owners, Infrastructure Owners, and Business Resiliency teams, to ensure seamless process execution.
• Compliance: Maintain adherence to regulatory requirements and internal policies throughout the PTx process.
• Continuous Improvement: Identify opportunities for process optimization and implement best practices to enhance efficiency and effectiveness.
• Reporting: Develop and maintain comprehensive reports on process performance, highlighting key metrics and areas for improvement.
• Training and Development: Offer guidance and training to team members and stakeholders to ensure understanding and compliance with the PTx process.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure successful process execution.
• Governance and Oversight: Lead the function to provide governance and oversight for application deployment to a Cloud platform, ensuring process steps are followed, correct evidence is provided, and solutions are deployed with security and controls met.
• Backlog Prioritization: Collaborate with ICB, audit, and other key teams to prioritize the backlog of enhancements, automation opportunities, and other use cases.
• Requirements Management: Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility.
• Industry Knowledge: Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects.
• Mentorship: Mentor and guide team members in the application of technical writing and analytical reasoning skills, fostering a culture of continuous learning and improvement.

Required qualifications, capabilities, and skills:

• Experience: Experience in solutions analysis, technical program delivery, or a related field.
• Data Analysis Expertise: Demonstrated proficiency in data analysis and application.
• Advanced Analytics Knowledge: In-depth knowledge of data analytics techniques, with experience in developing and interpreting models, diagrams, and data-driven insights.
• Technical Fluency: Proven ability to leverage technical fluency in current and relevant platforms, software tools, and technologies to drive innovative solutions.
• Leadership in Change: Strong track record of leading through change, navigating ambiguous situations, and managing dependencies in complex projects.

Skills and Behaviours:

• Confident communicator with stakeholder influencing skills.
• Strong written communication and presentation abilities.
• Strong understanding of Agile principles and working (preferably using Jira).
• Self-motivated with a continuous improvement mindset, challenging the status quo.
• Strong analytical and problem-solving abilities.
• Ability to collaborate effectively across teams and manage multiple stakeholders.

As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase’s affluent clients as well as other customers in the Branch. You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances. You will help acquire new clients by actively soliciting referrals and developing internal and external sources.

Job responsibilities

• Shares the value of Chase Private Client with clients that may be eligible
• Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
• Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
• Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
• Adheres to policies, procedures, and regulatory banking requirements

Required qualifications, capabilities, and skills

• Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
• 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
• Beginning Oct. 1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
• Compliance with Dodd Frank/Truth in Lending Act*
• High school degree, GED, or foreign equivalent
• Adherence to policies, procedures, and regulatory banking requirements
• Ability to work branch hours, including weekends and some evenings

Preferred qualifications, capabilities, and skills

• Excellent communication skills
• College degree or military equivalent
• Experience cultivating relationships with affluent clients
• Strong team orientation with a commitment of long-term career with the firm

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:

Key Responsibilities:

• Co-ordinate and conduct comprehensive process and control reviews to ensure alignment with firmwide requirements, proactively identifying potential gaps or issues.
• Identify improvement opportunities across Reliability processes and controls, engaging with team leads as part of sprint planning to ensure they are prioritised for implementation.
• Help facilitate sprint planning for the Governance & Transformation team to scope the correct controls for review in line with leadership priorities.
• Hold your own as a risk & controls SME in conversations with other 1LOD and 2LOD teams and mentor more junior team members.
• Interface with risk pillar leads to understand upcoming changes to technology controls and procedures, undertake applicability assessments and develop implementation plans.
• Analyze emerging issues across Lines of Business to assess their impact on Reliability processes and controls.
• Perform pre-validation and sustainability monitoring of resolved issues, utilizing control KPIs.
• Actively participate in key forums and engage proactively with 2LOD stakeholders to understand their concerns and manage expectations.
• Streamline efforts and enhance messaging to 2LOD, 3LOD, and Regulatory stakeholders by producing and reusing high-quality content.
• Automate repetitive processes and reporting to achieve efficiencies across Reliability.

Experience and Qualifications:

• Experience working with operational risk and/or controls.
• Direct experience working in one or more of the following: technology governance, cyber, change, resiliency, incident management.
• Demonstrable experience managing significant pieces of work/projects and workstreams with minimal oversight.
• Demonstrated ability to analyze data and develop compelling insights.
• Background in strategy or technology consulting beneficial.
• Experience working with or within compliance or regulatory management teams is beneficial.
• Experience managing or mentoring more junior colleagues.

Skills and Behaviours:

• Confident communicator with stakeholder influencing skills.
• Strong written communication and presentation abilities.
• Strong understanding of Agile principles and ways of working (preferably using Jira).
• Self-motivated with a continuous improvement mindset, challenging the status quo.
• Strong analytical and problem-solving abilities.
• Ability to collaborate effectively across teams and manage multiple stakeholders.

Job responsibilities

• Execute software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Create secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produce architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Identify hidden problems and patterns in data proactively
• Use insights to drive improvements to coding hygiene and system architecture
• Contribute to software engineering communities of practice and events that explore new and emerging technologies

Required qualifications, capabilities, and skills

• Formal training or certification on relevant job skill concepts and proficient applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages such as Python, Java/Spring Boot, and .Net
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Software and infrastructure engineering skills to run, maintain and improve service / product against established Service Level Objectives: availability, performance, change management, capacity management and improvement of monitoring and diagnostic platforms.
• Hands on experience with production support and SRE e.g. Managing and troubleshooting production issues and incidents
• SRE mindset to identify and reduce TOIL using effective automation
• Intermediate troubleshooting skills using Linux, Windows and AWS Platforms
• Knowledge of one or more production monitoring tools (Geneos, Cloudwatch, Grafana, Dynatrace etc.)
• Effective verbal and written communication skills

As a Relationship Banker , you will take a lead role in delivering an outstanding experience to Chase customers. You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch. You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.

Job responsibilities

• Delivers an exceptional customer experience by acting with a customer-first attitude
• Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
• Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
• Influences, educates, and connects customers to technology
• Possesses initiative and knowledge to provide financial options for customers using a consultative approach
• Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
• Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs

Required qualifications, capabilities, and skills

• 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
• High school degree, GED, or foreign equivalent
• Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 180 days of hire
• Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
• Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
• Ability to work branch hours including weekends and some evenings

Preferred qualifications, capabilities, and skills

• College degree or military equivalent
• Professional, thorough, and organized with strong follow-up skills
• Exude confidence with clients when sharing product knowledge and solutions
• Experience adhering to policies, procedures, and regulatory banking requirements

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:

Job Description:

As the PTx Process Analyst in the International Consumer Bank (ICB), you will be integral to the success of our technical program delivery. Your knowledge of applications, platforms, and products will enable you to act as a crucial intermediary between product owners, business, operations, and software developers. You will make informed decisions based on data and offer strategic insights to advance key business initiatives. As a technical expert, you will adeptly handle ambiguity, manage change efficiently, and communicate effectively with diverse stakeholders to ensure the highest standards of quality and professionalism in service delivery. This role is pivotal in achieving project milestones and objectives, working collaboratively across management, technology, development, and support teams to ensure Cloud migrations and software releases adhere to documented procedures and meet audit requirements. Additionally, this role focuses on enhancing current processes, reducing friction through automation, and managing the backlog of work.

Job responsibilities:

• Process Management: Lead the PTx process, ensuring all activities align with organizational standards and timelines.
• Coordination: Work collaboratively with cross-functional teams, including Application Owners, Infrastructure Owners, and Business Resiliency teams, to ensure seamless process execution.
• Compliance: Maintain adherence to regulatory requirements and internal policies throughout the PTx process.
• Continuous Improvement: Identify opportunities for process optimization and implement best practices to enhance efficiency and effectiveness.
• Reporting: Develop and maintain comprehensive reports on process performance, highlighting key metrics and areas for improvement.
• Training and Development: Offer guidance and training to team members and stakeholders to ensure understanding and compliance with the PTx process.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure successful process execution.
• Governance and Oversight: Lead the function to provide governance and oversight for application deployment to a Cloud platform, ensuring process steps are followed, correct evidence is provided, and solutions are deployed with security and controls met.
• Backlog Prioritization: Collaborate with ICB, audit, and other key teams to prioritize the backlog of enhancements, automation opportunities, and other use cases.
• Requirements Management: Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility.
• Industry Knowledge: Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects.

Required qualifications, capabilities, and skills:

• Experience: Experience in solutions analysis, technical program delivery, or a related field.
• Data Analysis Expertise: Demonstrated proficiency in data analysis and application.
• Advanced Analytics Knowledge: In-depth knowledge of data analytics techniques, with experience in developing and interpreting models, diagrams, and data-driven insights.
• Technical Fluency: Proven ability to leverage technical fluency in current and relevant platforms, software tools, and technologies to drive innovative solutions.
• Leadership in Change: Strong track record of leading through change, navigating ambiguous situations, and managing dependencies in complex projects.

Skills and Behaviours:

• Confident communicator with stakeholder influencing skills.
• Strong written communication and presentation abilities.
• Strong understanding of Agile principles and working (preferably using Jira).
• Self-motivated with a continuous improvement mindset, challenging the status quo.
• Strong analytical and problem-solving abilities.
• Ability to collaborate effectively across teams and manage multiple stakeholders.

As an EU Merchant Client Service Account Manager within the EMEA Account Management Team, you will serve as the cornerstone of our client service operations, acting as the primary liaison between our merchant clients and the various teams within Chase Merchant Services. In this role you will ensure that our clients receive unparalleled support and solutions tailored to their needs. You will be responsible for managing complex inquiries, coordinating with cross-functional teams, and driving initiatives that enhance client satisfaction and retention.

Job Responsibilities:

• Provide comprehensive account management support to merchant clients, primarily through email, ensuring that all inquiries are addressed promptly and effectively. This includes setting up online reporting, troubleshooting technical and systemic issues, and providing guidance on best practices.
• Utilize a sophisticated client relationship management (CRM) tool to meticulously track all client interactions, correspondences, and outcomes. This ensures a seamless and personalized client experience.
• Partner with internal teams, including technical support, operations, and relationship management, to resolve client inquiries and troubleshoot issues. Ensure that all follow-up actions are completed and communicated to clients.
• Act as a key support resource for Relationship Managers, assisting with issue resolution and serving as a point of contact for escalations. Provide insights and feedback to enhance client strategies.
• Engage in team projects aimed at process improvements. Offer feedback and innovative ideas to streamline operations and enhance service delivery.
• Ensure accurate and timely responses to client inquiries to maximize individual performance metrics and contribute to team success.
• Treat every client interaction as an opportunity to reinforce the value of Merchant Services. Focus on client retention by delivering exceptional service and demonstrating the benefits of our solutions.
• Operate within a highly regulated environment, ensuring that all policies, procedures, and controls are adhered to. This includes managing risk and ensuring compliance with industry standards.

Required Qualifications, Capabilities, and Skills:

• Demonstrated experience in customer service, with a focus on delivering excellence in an eCommerce or financial services environment. Ability to handle complex inquiries with professionalism and efficiency.
• Proven ability to meet key performance indicators (KPIs) and drive process improvements. Strong analytical skills to identify areas for enhancement.
• Exceptional communication skills, both verbal and written, with the ability to actively listen and understand client needs. Ability to convey complex information clearly and concisely.
• Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment. Strong organizational skills to ensure timely completion of tasks.
• A self-starter who proactively addresses and escalates issues with an appropriate sense of urgency. Ability to think critically and develop creative solutions.
• High degree of competency with computer software systems, including Microsoft Office Suite. Proficiency in using Excel for data analysis and PowerPoint for presentations.

Preferred Qualifications, Capabilities, and Skills:

• Familiarity with payment processing, merchant services, and related procedures and products. Understanding of industry trends and best practices.

Work Schedule:

• In-Office Requirement: Must be willing to work in the office 5 days per week to foster collaboration and team synergy.