Operations Manager Wko/kyc Vice President jobs at Jpmorgan in Ireland, Dublin

As an Investment Middle Office Services Client Operation - Associate in the IMOS team, you will be responsible for dealing with all stages of the lifecycle for each product from broker matching, management of the client’s custodial network, lifecycle events including corporate events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client/regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR). The IBOR provides a single, accurate investment portfolio upon which to base investment activities around and is the basis for multiple, dynamic views of positions for front-office functions. Your key responsibility will be to provide premier service delivery and ensure the accurate and timely delivery of the IBOR to our end clients. Additionally, you will liaise with our clients, and/or any associated financial organizations as required, to ensure any issues are resolved to the client’s satisfaction.

Job responsibilities

• Is a point of contact within the Global/Regional IBOR team for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service delivery
• Participates and leads, where required, in client service reviews and other client meetings
• Takes ownership and/or oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting (IBOR)
• Is a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partners
• Seeks opportunities and takes ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client
• Maintains robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles
• Takes ownership and/or active participation of key projects or tasks to ensure the continued IMOS global strategy is maintained as required
• Builds solid and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams
• Works with management to achieve 100% timeliness and accuracy and seamless integration in a ‘follow the sun’ model
• Takes ownership and has oversight, where necessary, of Reconciliations and transaction lifecycle management

Required qualifications, capabilities, and skills

• Demonstrated leadership experience across process, risk and control within Investment Operations, including managing change
• Excellent client facing skills & communication style, comfortable dealing with key clients
• Proven ability to lead teams across multiple locations
• Extensive understanding of OTC instruments / Exchange Traded Derivatives / Fixed Income Securities / Equity products and other financial instruments
• Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload
• Experience of Investment Operations (Trades, Cash and Reconciliations)
• Experience of Reconciliations and transaction lifecycle management
• Excellent problem solving skills to identify, understand and address operational and technical issues
• Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives

Preferred qualifications, capabilities, and skills

• Ability to communicate effectively across multiple levels of the organization
• Ability to work cross functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery
• Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations
• Self-starter with ability to learn quickly

Job Responsibilities

• Collaborate with business partners, finance, and domain experts to understand business problems and develop new strategies.
• Consult on experimental design and data collection, ensuring compliance with GDPR regulations and best practices in data handling and storage.
• Interpret and present findings to stakeholders and senior management in a clear, logical, and persuasive manner, using effective visualizations.
• Perform ad hoc analysis to provide actionable insights on product performance, customer behavior, and market trends.
• Collaborate with data engineers, machine learning engineers and dashboard developers to automate and optimize business processes.
• Identify unexplored opportunities to change how we do business using data.
• Lead innovation projects to drive advanced analytics.
• Maintain a rigorous control environment to ensure accurate and timely results, with a strong emphasis on compliance with GDPR regulations.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in applying statistical methods to real-world problems.
• Experience with relational databases, optimizing SQL to pull and summarize large datasets, report creation, and ad-hoc analyses.
• Experience with business intelligence analytics and data preparation tools such as Alteryx, Tableau, Python, etc.
• Leverage expertise in big data and statistics to tackle open-ended business challenges, using predictive analytics and data modeling to support business growth and innovation.
• Bachelor's degree in a quantitative discipline (e.g., Data Science, Mathematics, Statistics, Physics, Engineering, Economics, Finance).
• Ability to understand business context and identify opportunities in data.
• Experience in a dynamic, agile environment within a geographically distributed team.
• Experience with web analytics tools (e.g., Google Analytics, Adobe).
• Highly organized with the ability to prioritize multiple tasks.
• Excellent communication skills and ability to build relationships with key stakeholders.
• Fluency in GDPR regulations and data handling practices, with a strong understanding of how to manage and store data appropriately within the EU.

Preferred Qualifications, Capabilities, and Skills

• Intellectual curiosity, strategic thinking, and ability to solve unstructured problems independently.
• Familiarity with machine learning.
• Experience in marketing analytics.

Drive the Future internship programin Colombia if you are a student in your last years of University or recently graduated. This is afull-time internrole in which you will receive several trainings & coaching to develop professional skills while experiencing our inclusive culture led by our principles: Service, Hearth, Curiosity, Courage and Excellence.

Job Responsibilities:

• Demonstrated ability to work across cultures with internal teams and external clients globally
• Research public databases and organize data bases into useful and actionable information.
• Prepare presentations and market study reports.
• Assist with building agendas for prospectors meetings
• Interface with BM team and generate monthly presentations and reports
• Assist Corporate Bankers in managing existing client relationship and developing new Multinational client base
• Conduct industry and company research
• Assist in the preparation of pitch books and other marketing materials to help generate new revenue, in line with HQ an Regional Bankers
• Help with projects as requested

Required qualifications, capabilities and skills:

• Advanced bachelor students, recent graduated students or (thesis pending) on Business Administration, Economics, Finance, Commercial Engineering with interest in sales

• Advanced English.

• Full-time availability to work in Bogotá, Colombia

• Excellent MS Office skills, specifically Excel ,PowerPoint and Word and similar analytical tools.

After you click‘Apply’, the first step is to fully complete your application.

Once you have submitted your application, if you meet the minimum requirements for our program you will be invited to complete a video interview throughHireVue.

• HireVue is required, and your application will not be considered for further review until you have completed this step.

• Applications will be reviewed on a rolling basis; we strongly encourage you to complete your HireVue video(s) within 1 week of receiving.

Keep in mind your video submission should be complete in
English, unless directly advised otherwise.

As an Implementations Specialist within our Merchant Services team, you will have the opportunity to work as part of a dynamic Project Team, reporting directly to the Vice President of Merchant Implementations Europe. In this role, you will be responsible for Project Managing and Operational Implementation of the client with strict delivery deadlines. You will act as a direct liaison between clients, various Operational Departments, Sales and Relationship Mangers to achieve the above. This is an Admin heavy role with the focus on coordinating Operational Implementation projects and ensuring that tasks and milestones of each Implementation is adhered to, while sustaining project direction. You will also be required to communicate Merchant progress/readiness on a regular basis.

Job responsibilities:

• Liaise with multiple Merchant facing teams on a daily basis across multiple geographical locations to gather relevant information to ensure Merchant current status can be accurately tracked and reported.
• Take ownership of projects, track progress using project plans and escalate where required
• Lead and attend conference calls with internal teams and the Merchant as required to ensure Merchant progress is clearly communicated and any issues are highlighted and tracked
• Assist with the coordination of client implementations throughout the project lifecycle taking ownership of issues, diagnosing problems and coordinating with the appropriate departments for resolution.
• Develop advanced skills in technical payment processing solutions and configurations.
• Provide follow-up support to the Field Team for newly established accounts to ensure correct setup and verify the timely activation of those accounts.
• Take ownership of any issues discovered throughout the project lifecycle.

Required qualifications, capabilities and skills:

Applicants for this position will require a qualification in Business administration, Finance or a related discipline, with previous experience in the merchant implementation area, and have:

• Very strong organizational skills and attention to detail
• Proven knowledge of cards, payments, fintech or global eCommerce industries
• Ability to multi-task and prioritize tasks.
• Must be highly service-oriented with previous client facing experience.
• Ability to effectively communicate both verbally and in writing with the client and internal contacts and in a timely manner as per agreed SLA.
• Self-starter – takes ownership and drives through to resolution.
• Ability to understand and resolve or escalate issues quickly
• Demonstrate leadership skills with the ability to own and escalate accordingly.
• High level of experience with computer software systems including MS suite of products e.g., Outlook, PowerPoint, Project, Excel

Same Posting Description for Internal and External Candidates

Job Description

Should you be interested in developing your skills within a fast-paced environment, with exposure to numerous stakeholders, client, and transaction workflows, then this role is for you.

As a Relationship Partner – Deal Execution Services Associate within Global Banking Deal Services Team, you will collaborate with industry, product, and country teams to support the origination and execution of client transactions across debt, equity, and mergers and acquisitions. In this role, you will take the lead in managing client activities and transaction milestones throughout the deal lifecycle.

Job responsibilities

• Build and maintain strong relationships with deal teams, supporting the origination and execution phases of transactions for a portfolio of clients across various sectors in EMEA and cross-border deals with North America
• Ensure timely completion of client activities and transaction milestones (e.g., client and deal-related due diligence, including ESG)
• Join due diligence calls with deal teams to identify and coordinate necessary follow-up actions
• Manage and monitor deal pipeline
• Collaborate with compliance, legal, credit, research, finance and business management, and other teams on clients and transactions
• Attend meetings and provide end-to-end oversight of the underwriting committee approval process
• Partner with the Know Your Customer team to facilitate advisory for new and existing business, ensuring the timely and accurate completion
• Identify and implement opportunities to streamline processes, alleviating administrative workloads and improving efficiency
• Keep a close eye on deal controls, ensuring that all milestones are achieved on time and that any issues are promptly addressed

Required qualifications, capabilities, and skills

• Previous experience and sound knowledge of investment banking products such as Mergers & Acquisitions (M&A), Equity Capital Markets (ECM), Leveraged Finance (LF), Debt Capital Markets (DCM), or Corporate Banking (CB) such as Loans
• Comfortable interacting with clients, C-Suite, and senior executives, on a regular basis
• Highly self-driven with the ability to work independently and take full ownership
• Flexibility to juggle multiple tasks and adapt to changing priorities in a fast-paced environment
• Strong decision-making skills, with the ability to identify problems and drive effective resolutions
• A proactive mindset with a track record of delivering dependable, timely, and accurate partnership to deal teams and clients
• Manage project fees and expenses process and coordinates with relevant stakeholders, including deal team leaders, syndicate banks, business controls, and business management teams, to ensure oversight and timely completion of transaction milestones in internal systems
• Prepare a consolidated billed invoice summary as reporting for the relevant teams

Preferred qualifications, capabilities, and skills

• A background in relationship management, sales, or deal execution is advantageous
• Russian Speaker
• Fluency in [EMEA, APAC, LATAM] languages preferred

Job responsibilities

• Lead and coach teams to adopt and implement agile methodologies and promote open communication and engagement among team members ensuring continuous improvement and alignment with organizational goals.
• Use advanced communication, facilitation, and presentation skills to manage and influence stakeholders while communicating organizational impediments to leadership.
• Develop and implement short to mid-term operational and transformation plans, prioritize tasks and manage resources to achieve product goals in a timely and efficient manner through the utilization of metrics and evidence-based decisions.
• Identify trends and generate original ideas to contribute to the development of new policies and ideas within the discipline.
• Supports the removal of impediments to increasing agility and effectiveness for the team and the organization.
• Cultivates the health and the effectiveness of teams through qualitative and quantitative measures along key dimensions of culture, practices, mindset and structure, while ensuring appropriate usage of the measures by the teams and the organization.
  

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in a relevant domain, with a focus on coaching teams and individuals on agile methodologies and project management
• Possess advanced knowledge of multiple product development lifecycle stages, methodologies, and new ideas, enabling effective guidance and support for teams.
• Display advanced knowledge of agile delivery and multiple agile approaches, including Scrum, Kanban, Extreme Programming (XP), and scaling frameworks, monitoring agility metrics; with the ability to guide teams through complex projects, emphasizing iterative progress and adaptability.
• Possess excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at various levels within the organization, effectively guiding group discussions and decision-making processes within the domain context.
• Scrum Master and Team Coaching certifications: PSM 2/3, A-CSM, CSP-SM, ICP-ATF, ICP-ACC, ICE-AC.
• Solid understanding of de-scaling and scaling approaches for agility, such as Team Topologies, Nexus, LeSS, Scrum of Scrums, Scrum at Scale, SAFe.
  

Preferred qualifications, capabilities, and skills

• Formal training on Agile coaching, such as recognized coaching certifications.