Investment Middle Office Services Client Operation - Associate jobs at Jpmorgan in Ireland, Dublin

As an Investment Middle Office Services Client Operation - Associate in the IMOS team, you will be responsible for dealing with all stages of the lifecycle for each product from broker matching, management of the client’s custodial network, lifecycle events including corporate events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client/regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR). The IBOR provides a single, accurate investment portfolio upon which to base investment activities around and is the basis for multiple, dynamic views of positions for front-office functions. Your key responsibility will be to provide premier service delivery and ensure the accurate and timely delivery of the IBOR to our end clients. Additionally, you will liaise with our clients, and/or any associated financial organizations as required, to ensure any issues are resolved to the client’s satisfaction.

Job responsibilities

• Is a point of contact within the Global/Regional IBOR team for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service delivery
• Participates and leads, where required, in client service reviews and other client meetings
• Takes ownership and/or oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting (IBOR)
• Is a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partners
• Seeks opportunities and takes ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client
• Maintains robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles
• Takes ownership and/or active participation of key projects or tasks to ensure the continued IMOS global strategy is maintained as required
• Builds solid and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams
• Works with management to achieve 100% timeliness and accuracy and seamless integration in a ‘follow the sun’ model
• Takes ownership and has oversight, where necessary, of Reconciliations and transaction lifecycle management

Required qualifications, capabilities, and skills

• Demonstrated leadership experience across process, risk and control within Investment Operations, including managing change
• Excellent client facing skills & communication style, comfortable dealing with key clients
• Proven ability to lead teams across multiple locations
• Extensive understanding of OTC instruments / Exchange Traded Derivatives / Fixed Income Securities / Equity products and other financial instruments
• Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload
• Experience of Investment Operations (Trades, Cash and Reconciliations)
• Experience of Reconciliations and transaction lifecycle management
• Excellent problem solving skills to identify, understand and address operational and technical issues
• Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives

Preferred qualifications, capabilities, and skills

• Ability to communicate effectively across multiple levels of the organization
• Ability to work cross functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery
• Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations
• Self-starter with ability to learn quickly

As the Vice President of Equity & Deferred Comp Strategy & Innovation, you will work closely with the Head of Equity & Deferred Comp Strategy to drive systemic solutions that support key business initiatives. Your role will involve collaborating with Product, HR Global Ops, and Technology teams to provide requirements and process flows, review system designs. You will also partner with QA to identify test cases and perform User Acceptance Testing. In addition, you will oversee the conversion efforts for the Employee Stock Purchase Plan (ESPP), ensuring seamless integration and an exceptional and engaging employee experience.

Job responsibilities

• Collaborate with the Head of Equity & Deferred Comp Strategy to drive the development and implementation of systemic solutions for key business initiatives that enhance equity compensation plans and align with overall business objectives.
• Partner with Product, HR Global Operations, and Technology teams to provide requirements and process flows, review system designs, identify test cases, and perform User Acceptance Testing.
• Manage complex calculations for share retention requirements, implementing a maker and checker process to ensure accuracy.
• Oversee the conversion efforts for the Employee Stock Purchase Plan (ESPP), ensuring seamless integration and functionality.
• Utilize Excel to manage and manipulate data, ensuring accuracy and completeness of data
• Reconcile data between systems, identifying and resolving discrepancies efficiently
• Test functionality of the stock plan system to ensure a smooth transition
• Document and retain new processes and controls developed during project implementations
• Prepare presentations and materials for communications and meetings with various stakeholders and levels of management
• Collaborate with cross-functional teams to address any issues that may arise while m

Required qualifications, capabilities and skills

• Strong knowledge of equity & deferred compensation plan products, including Restricted Stock Units (RSUs) and Employee Stock Purchase Plans (ESPP).
• Ability to translate equity & deferred comp business requirements into detailed documentation for Product and Technology teams to develop effective solutions.
• Ability to reconcile large sets of data using various tools including Microsoft Excel
• Strong attention to detail to ensure accuracy and completeness of data with strong written and verbal communication skills
• Ability to develop and execute comprehensive test cases for process validation while also proficient in auditing, testing and validating data
• Experience crafting clear and concise communications in Microsoft Word and PowerPoint to various stakeholders
• Ability to collaborate effectively with cross-functional teams
• Team player mindset, contributing to a positive and collaborative work environment
• Proven technical background with the ability to lead strategic technology initiatives with familiarity with relevant tools and technologies in data management and quality assurance
• Analytical mindset to identify issues and propose effective solutions and strategic thinking to align technology initiatives with business goals
• Flexible approach to handle evolving project requirements and priorities and ability to thrive in a dynamic and fast-paced work environment

Preferred qualifications, capabilities and skills

• Experience in leading technology-driven strategic initiatives within equity & deferred compensation or related fields.
• Familiarity with deferred compensation plans
• Strong presentation skills, with the ability to effectively utilize PowerPoint to communicate complex ideas and strategic initiatives to various audiences
• Experience in using generative AI to drive innovation and enhance processes within the equity & deferred compensation space

You will be client and outcome-focused with a practical orientation to developing and maintaining an innovation mindset and have a style that fosters teamwork and collaboration with all stakeholders and partners. You should have excellent written and oral communication skills, strong interpersonal skills, great attention to detail, and outstanding analytical and research skills, as well as a passion for improving experiences. You will possess strong critical thinking skills, be self-motivated, and have the ability to think creatively to not only respond to clients but also propose enhancements to existing systems and processes for an improved client and employee experience.

Job Responsibilities:

• Effectively manage and resolve complaints from clients, related parties, and prospects of the IPB, ensuring compliance with regulatory requirements and deadlines.
• Draft formal response letters incorporating financial and legal terminology as needed.
• Conduct comprehensive complaint investigations to identify the underlying causes of complaints.
• Develop and propose strategies to prevent recurrence, enhancing client satisfaction and optimizing business processes related to JPM products, procedures, or personnel.
• Present findings and recommendations to senior leadership and market teams, establishing yourself as a subject matter expert.
• Facilitate knowledge transfer to promote understanding and implementation of best practices.
• Partner with client-facing teams to address and resolve complaints, including in challenging or sensitive situations, fostering a collaborative environment.
• Continuously assess the current complaint handling process and reporting mechanisms.
• Suggest improvements to increase efficiency, better serve complainants, and further streamline the complaint handling process.
• Ensure all complaint handling activities strictly adhere to regulatory standards and are meticulously documented
• Provide Management reporting to stakeholders and governance committees

Required Qualifications, Capabilities and Skills:

• Bachelor's Degree
• 6+ years of securities industry experience
• Program management mindset and strong analytical/ critical thinking skills.
• Excellent influencing, cross cultural communication and presentation skills, with the ability to articulate complex information clearly and concisely to all audiences.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous experience in Private Banking, including familiarity with investment products, and financial and legal terminology.
• Self-driven and proactive approach to work.
• Ability to manage multiple tasks and meet deadlines.
• Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.
• Demonstrated proficiency writing in English, with a strong command of financial terminology.

Preferred Qualifications, Capabilities and Skills:

• Prior experience engaging with clients and senior stakeholders is preferred.
• Complaint or feedback handling experience strongly preferred.

If you receive an offer to join full-time, you'll participate in three ten month rotations, covering areas such as Client Service & Sales, Product Development and Data & Analytics. This program is designed to establish a strong foundation in the key disciplines of Securities Services so that you will be able to take on significant responsibilities and projects within the business upon completion of the program.

As a Summer Analyst in the 2026 Commercial & Investment Bank Securities Services Leadership Program you will develop your analytical, technical and leadership skills while gaining hands on program management experience in your role. You will work with engaged managers in your location and have exposure to global teams across all areas of Securities Services. Additionally, you will have regular engagement and networking opportunities with business leaders, current program participants and alumni. You also have the support of a current program mentor, program manager, as well as your direct manager.

What We Offer

In this program you’ll get an in-depth look into one of the business areas of Securities Services while gaining exposure to the full end-to-end business. You'll work with experienced managers and team members on priority initiatives that span across all aspects of Securities Services. You will have the opportunity to work across business areas within the Commercial and Investment Bank and colleagues around the globe.

As a summer analyst you will have programing created to provide you with a comprehensive overview of the business, key skills for the future and have access to all of our Securities Services University courses.

As a full-time analyst, you will cultivate and hone new skills through an ongoing training curriculum and program analysts will participate in a 2-week bootcamp. You will have the unique opportunity to participate in leadership trainings designed for your analyst class.

Job responsibilities

• Develop solutions and drive change in finance using project management, emerging technologies, data governance and analytics.
• Drive innovation with the use of digital tools
• Be proactive and responsive as a team member to our Business which is constantly evolving

Required qualifications, capabilities and skills

• Exceptional writing, verbal communication and client facing skills
• Have the aptitude to synthesize large amounts of information and to develop innovative solutions
• Clear, articulate, and concise verbal and written communication
• Ability to multi-task and prioritize workloads, strong time-management skills
• Ability to understand and resolve or escalate issues quickly
• Ability to thrive in a fast-paced, collaborative environment
• Proficiency with Microsoft Excel and PowerPoint
• Fluent in English
• Expected graduation date of December 2026 – June 2027

Preferred qualifications, capabilities, and skills

• Demonstrable personal qualities, outside interests and achievements beyond academia that showcase the kind of person you are and the difference you could bring to the team.

Application Deadline

Closes: 2nd November, 2025

We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.

Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you, so it’s important to complete all relevant application questions so we have as much information about you as possible.

To start the application, you will be prompted to enter your email address. Your email address will be used to create and maintain your profile so make sure it is one you will have long term access to. Do not use an email address with “.edu or .ac.uk” extension as doing so could result in delays receiving updates regarding your candidacy. After you confirm your application, we will review it to figure out whether you meet certain required qualifications.

If you are advanced to the next step of the process, you’ll receive an email invitation to complete a video interview, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers.

HireVue is required, and your application will not be considered for further review until you have completed it. We strongly encourage that you apply and complete the required elements as soon as possible, since programs will close as positions are filled.

As a Cloud Security Software Engineer at JPMorgan Chase within the Cybersecurity & Technology Controls group, you will help build solutions relating to Cloud Environment Governance and Protection, Auditing, Monitoring, Remediation, and Reporting. You will help develop software solutions to ensure a secure Public Cloud environment and implement sufficient controls to safeguard and protect resources in Public Clouds.

Job Responsibilities:

• Engage and improve the whole lifecycle of services - from inception and design through deployment, operation and refinement
• Develop, test, deploy, maintain and enhance software/tooling solutions
• Manage individual project priorities, deadlines and deliverables
• Perform design and code reviews
• Develop and build solutions relating to Cloud Environment Governance and Protection, Auditing, Monitoring, Remediation and Reporting
• Design, develop and improve services to scale as the firm's cloud usage grows.

Required Qualifications, Capabilities, and Skills:

• BS degree in Computer Science or equivalent practical experience
• Proficiency and hands-on experience in AWS services, including Lambda, SQS, DynamoDB, EKS, etc
• Practical exposure with Infrastructure as Code (IaC) solutions such as Terraform and CloudFormation
• Experience in developing enterprise software and proficiency in multiple technologies, preferably Python
• CI/CD experience utilizing tools such as Github, Jenkins etc.
• Experience with development methodologies, e.g. Agile
• Work independently and collaborate within a team to develop meaningful relationships to achieve common goals
• Proficient verbal and written communication skills

Preferred Qualifications, Capabilities, and Skills:

• Savvy Cybersecurity knowledge
• Experience with Azure, GCP or other Public Cloud environments is a plus.
• Cloud Certifications including AWS Developer Associate, AWS Solutions Architect Associate

As a Client Service Delivery Associate within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.

Job responsibilities

• Addressing client inquiries, process transactions, and troubleshoot complex issues to ensure client satisfaction.
• Implement strategic planning and change management initiatives to enhance service delivery, while adhering to established policies and practices.
• Influence and manage internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in strategic planning, conflict management, and internal stakeholder management.
• Protect both the client and the institution from potential financial and reputational damage.

Required qualifications, capabilities, and skills

• 4+ years of experience or equivalent expertise in a client service role within a financial institution.
• Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
• Experience in liaising with various departments to ensure compliance with technical standards and organizational policies.
• Proficiency in influencing and managing internal stakeholders to drive mutually beneficial outcomes.

Preferred qualifications, capabilities and skills

• Ability to implement strategic planning and change management initiatives in a customer service environment
• Ability to analyze a process and recommend ways to improve quality, control, and efficiency.
• Drive continuous improvement initiatives for high-quality client experiences.
• Utilize data and tech literacy for innovative client solutions.
• Mentor team members and lead projects to meet client and business goals.

As an Implementations Specialist within our Merchant Services team, you will have the opportunity to work as part of a dynamic Project Team, reporting directly to the Vice President of Merchant Implementations Europe. In this role, you will be responsible for Project Managing and Operational Implementation of the client with strict delivery deadlines. You will act as a direct liaison between clients, various Operational Departments, Sales and Relationship Mangers to achieve the above. This is an Admin heavy role with the focus on coordinating Operational Implementation projects and ensuring that tasks and milestones of each Implementation is adhered to, while sustaining project direction. You will also be required to communicate Merchant progress/readiness on a regular basis.

Job responsibilities:

• Liaise with multiple Merchant facing teams on a daily basis across multiple geographical locations to gather relevant information to ensure Merchant current status can be accurately tracked and reported.
• Take ownership of projects, track progress using project plans and escalate where required
• Lead and attend conference calls with internal teams and the Merchant as required to ensure Merchant progress is clearly communicated and any issues are highlighted and tracked
• Assist with the coordination of client implementations throughout the project lifecycle taking ownership of issues, diagnosing problems and coordinating with the appropriate departments for resolution.
• Develop advanced skills in technical payment processing solutions and configurations.
• Provide follow-up support to the Field Team for newly established accounts to ensure correct setup and verify the timely activation of those accounts.
• Take ownership of any issues discovered throughout the project lifecycle.

Required qualifications, capabilities and skills:

Applicants for this position will require a qualification in Business administration, Finance or a related discipline, with previous experience in the merchant implementation area, and have:

• Very strong organizational skills and attention to detail
• Proven knowledge of cards, payments, fintech or global eCommerce industries
• Ability to multi-task and prioritize tasks.
• Must be highly service-oriented with previous client facing experience.
• Ability to effectively communicate both verbally and in writing with the client and internal contacts and in a timely manner as per agreed SLA.
• Self-starter – takes ownership and drives through to resolution.
• Ability to understand and resolve or escalate issues quickly
• Demonstrate leadership skills with the ability to own and escalate accordingly.
• High level of experience with computer software systems including MS suite of products e.g., Outlook, PowerPoint, Project, Excel

Same Posting Description for Internal and External Candidates