Product Director - Lodging Digital jobs at Jpmorgan in India, Pune

As a Relationship Manager in JPMorgan Private Client, you will nurture and develop high-net-worth client relationships by earning their trust, comprehensively understanding their unique aspirations, and offering bespoke solutions and tailored advice. You will empower clients to explore the vast financial possibilities their wealth affords, leveraging the formidable capabilities of JPMorgan Chase, including seamless collaboration with partners across various business lines. With an entrepreneurial spirit, you will actively acquire new clients while deepening and maintaining existing relationships, all contributing to the dynamic growth of our business.

Job responsibilities

• Cultivate meaningful and enduring relationships with clients, ensuring they receive an exceptional and personalized experience that exceeds expectations.
• Collaborate intimately with clients to discern their unique needs and aspirations, crafting bespoke solutions that support their goals at every stage—whether short-term, medium-term, or long-term—through a comprehensive and personalized planning approach.
• Foster and deepen long-term primary banking and lending relationships as well as help facilitate the introduction of wealth management services. This includes regularly engaging in in-person consultations with prospects and clients at their places of business and other locations.
• Present the full JPMorgan Private Client value proposition, attracting and nurturing client relationships while enhancing their overall experience with sophistication.
• Share insights and perspectives on the economy and financial markets with clients, fostering trust and earning their business through informed and strategic guidance.
• Build a robust pipeline through acquiring new relationships, actively seeking opportunities to connect with potential clients and partners and leveraging these connections to expand the client base and drive business growth.
• Network and establish influential connections with referral sources and esteemed contacts outside the office to generate valuable banking and investment opportunities.
• Develop internal partnerships across all business lines to effectively address and fulfill clients' unique needs with precision and expertise.
• Uphold a strong risk and controls environment by adhering to all policies, regulatory guidelines, and security measures with the utmost diligence.

Required qualifications, capabilities, and skills

• Possess 10+ years in Financial Services, including affluent or complex relationship management and business development.
• Exhibit an entrepreneurial spirit, resilience, and persistence in prospecting efforts to expand business.
• Maintain a high-net-worth referral network to develop a new book of business and demonstrate proven success in building trusted client relationships.
• Solve complex financial challenges and present innovative solutions with your astute financial acumen and familiarity with holistic financial planning.
• Demonstrate a passion for guiding clients through what matters most to them and the ability to work collaboratively in a team environment to deliver bespoke solutions and exceptional client service.
• The Securities Industry Essential (SIE) exam, FINRA Series 7, and FINRA Series 66 (or 63 and 65) are minimum requirements. All unlicensed applicants must obtain their licenses through JPMC’s licensing program within 150 days of hire, with study materials and support provided.

Preferred qualifications, capabilities, and skills

• Hold a college degree or military equivalent.

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:

As an Associate in the Managed Funds Client Facing Team (CFT), you will be responsible for the day to day Client Service supporting multiple Managed Funds clients. Your responsibilities will include the timely and accurate response to all Managed Funds client queries and you will also be required to adhere to a risk & control framework covering key control functions within Managed Funds Operations. In your new role, you will develop strong internal relationships across multiple business and product teams including Managed Funds Product, Sales, Client Service Account Management (CSAM), onshore and offshore operations and processing teams, and other Managed Funds CFTs globally. You will maintain a focus on developing and maintaining strong client relationships including periodical client meetings and pro-active client support. And you will also be required to identify and deliver operational opportunities to improve settlement timeliness and straight through processing, promote the use of JPMorgan tools available to clients and contribute to JPMorgan’s business initiatives.

Job responsibilities

• Deliver client service excellence for all Managed Funds clients including Local and Global Asset Managers, Local and Global Investment Managers, Australian Superannuation Funds, Global Pension Funds and other Managed Funds clients
• Deliver timely and accurate responses to client queries, especially in a live environment and with Managed Funds trade instruction cut-offs in mind
• Deliver a client support model that includes ongoing feedback and communication with clients and also includes participation in periodically Client Review meetings and Client Due Diligence meetings
• Pro-actively use KPIs and Metrics to ensure continual process development and ongoing client service improvements
• Maintain effective teamwork and leadership across the Managed Funds client facing team, including timely escalation, knowledge sharing, collaboration and continuous learning
• Develop strong relationships with internal business and client service teams including Managed Funds Product, Cash Product Sales, Client Service Account Managers, and Operational teams
• Deliver on client and JPMorgan related projects and initiatives, including but not limited to migrating client assets from a Direct to Transfer Agency (D2TA) model to a Clearstream sub-custodian model

Required qualifications, capabilities, and skills

• Minimum of 5 years of client facing operational experience with a custodian, fund administrator, fund manager or equivalent
• Solid experience providing client facing and/or operational support covering Managed Funds settlements, security setup, and asset servicing
• Previous experience providing operational support to Global Fund Managers and Australian Superannuation Funds
• Effective attention to detail, and demonstrate working knowledge of Unlisted unit trust
• Effective written and communication skills with a strong track record specifically related to supporting external financial services clients
• Display a track record of using KPIs and metrics to deliver continual process enhancements and ongoing improvements to client excellence

As a Client Care Specialist within the Customer Experience Team, you will be responsible for guiding the customer throughout the loan process, which may include requesting any additional documentation, following up on the conditions needed, and answering any customer questions along the way. You will effectively communicate the terms and conditions of the loan approval, including the loan program, terms, conditions, and fees. In this role, you will manage a pipeline of government (FHA/VA), conventional, and purchase loans from initial conditional approval through final underwriting approval. You will engage with customers after conditional approval, upon final approval, and with follow-up calls in between, discussing the structure of the conditional approval, reviewing and requesting outstanding conditions or documentation, and outlining next steps in the process.

Job Responsibilities:

• Focusing constantly on customer service throughout the process, leading to delivering best-in-class service.
• Contacting the customer after the loan has been conditionally approved and upon final approval, including all follow-up calls in between. Discussions may involve, but are not limited to, the structure of the conditional approval, the review and request for outstanding conditions/documentation, as well as discussing next steps in the process.
• Calling the customer/co-customer to obtain necessary information or documentation when needed to complete any action item.
• Updating the information in the system of record and maintaining up-to-date and accurate communication logs to ensure a smooth downstream process for the customer.
• Contacting the customer to discuss the final terms and conditions of the loans, addressing any questions, and proposing a time frame for the loan signing.
• Addressing immediately all issues and concerns raised by the customer and involving the Mortgage Banker when appropriate.
• Escalating any issues or concerns to your team manager when applicable.
• Working daily priorities as assigned by the system, ensuring timely completion of tasks.

Required Qualifications, Skills and Capabilities:

• Minimum of 2+ years of client/customer service experience.
• High school diploma or equivalent.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to communicate clearly and concisely while being aware of their audience.
• Ability to explain underwriting conditions to our customers.

Preferred Qualifications, Skills and Capabilities:

• 2-5 years mortgage processing or underwriting working experience in conventional financing.
• Bachelor’s degree.
• Previous call center experience. Will manage a mix of inbound and outbound calls in a fast-paced, high call volume environment.
• Effectively utilizes all tools such as priority reports, call reviews, and/or loan originations system.
• Proposes solutions to problems and utilizes all available resources (Mortgage Banking Guide Team, Service Level Agreements, etc.).
• Effectively prioritizes their workload with the ability to multi-task.

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: .

As an Executive Director in the Chase Travel Lodging Product team, you will engage with team(s) comprised of software engineering, infrastructure development, architecture, servicing) to advance the product’s vision and strategy to satisfy customer need. You will leverage industry insights, data and analytics and business needs to develop and manage a “roadmap” of initiatives over time.
Job Responsibilities

• Own and manage the delivery of product roadmap for specified area of focus, across web and mobile
• Serve as the subject matter expert for product domain – evaluate and document requirements from internal and partner development teams, scope technical solutions, identify risks, and clearly communicate goals and milestones to business stakeholders globally
• Utilize Agile methodologies and tools like JIRA and Confluence to manage and track projects
• Develop requirements, epics, and user stories to support AI & Innovation product initiatives
• Analyze and evaluate product metrics to ensure alignment with time, cost, and quality targets
• Conduct user research, journey mapping, and market analysis to inform the strategic roadmap
• Effectively communicate the impact of lodging initiatives to the overall business senior stakeholders
• Drive senior level strategy discussions at all levels in determining the product roadmap
• Manage product reviews, strategy sessions with leadership, performance assessments, and data-based decision-making to manage the evolution of the roadmap
• Partner with internal and external teams (product, design, technology, analytics, risk, legal, compliance, ops, servicing, marketing) on prioritization and development of product features

Required Qualifications, Capabilities, and Skills

• Over 7 years of experience in product management, specializing in the development of large-scale enterprise products or systems, particularly within the Product or Travel sectors.
• At least 2 to 3 years of experience in leading and managing teams.
• Experience moving technical products from inception to delivery and an ability to articulate the impact
• Ability to manage tight delivery timelines and exhibit calmness under intense pressure, Comfortable navigating through ambiguity and change
• Be a strategic thinker that demonstrates strong interpersonal and influencing skills to manage partnerships across all levels of the organization, including teams located in different locales
• Proven end-to-end problem-solving skills with the ability to solve large, complex business problems, obtain consensus and enhance organizational transformation
• Data-focused decision making and quantitative analysis skills, Attention to detail and ability to manage multiple tasks and priorities simultaneously
• Excellent communication skills for effective interaction with business and technology stakeholders

Preferred Qualifications, Capabilities, and Skills

• Candidate from a Travel or Financial Services background preferred
• Certifications in Agile methodologies would be an advantage

• Prior experience working in a product organization, driving collaboration, and delivering customer-centric solutions