Workforce Sr Specialist Ii jobs at Jpmorgan in India, Mumbai
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India
Mumbai
132 jobs found
05.09.2024
JPM
JPMorgan Workforce Sr Specialist II India, Maharashtra, Mumbai
Entering and reporting schedule and exception activity, providing management with performance reports relating to forecasting, scheduling, service level and specialist performance, while using eWorkforce Management (eWFM), Real Time Adherence (RTA),...
Skill set maintenance, including skilling/re-skilling specialists. Call routing verification and auditing. Analyze call routing data and performance metrics to identify trends, patterns, and areas for improvement. 2+ years’ experience in...
Lead the forecasting vision, strategy and roadmap. Manage a team of highly-capable and independent sole contributors, along with mentor, coach and grow people earlier in their careers In this role....
Contribute to data-driven decision-making by extracting insights from large, diverse data sets and applying data analytics techniques. Collaborate with cross-functional teams to provide input on architecture designs and operating systems,...
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. Improve operational stability and availability through participation in problem...
BE/BTECH degree or equivalent experience. At least 5+ years of hands on software development experience. Good knowledge in COBOL, JCL, DB2/IMS, VSAM, CICS. Proficiency in one or more general purpose...
Works in a call center environment that requires 100% phone-based customer interaction. Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers. Communicates with customers in a...
Entering and reporting schedule and exception activity, providing management with performance reports relating to forecasting, scheduling, service level and specialist performance, while using eWorkforce Management (eWFM), Real Time Adherence (RTA),...
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