Business Support Management - Team Member jobs at Jpmorgan in India, Mumbai

Job Summary:

As a Risk & Controls Associate in the Payments CORE Program team, you will support the CORE/RCSA program, focusing on data quality analysis, CORE upkeep and global collaboration with Control Managers. You will be instrumental in driving improvements and ensuring compliance with firmwide standards.

Job Responsibilities:

• Coordinate and enhance the Compliance and Operational Risk Evaluation (CORE) process across Payments Business & Operations stakeholders.
• Collaborate with Payments Control Managers to address and track remediation of risk, compliance, and control issues.
• Interpret and disseminate Firmwide CORE Standards and Procedures to Control Managers.
• Undertake various Risk and Control Program initiatives and present the outcome to senior stakeholders
• Review and close out all Program and self-identified CORE hygiene items.
• Become a subject matter expert in the CORE application and provide guidance to Control Managers.
• Support data quality analysis and reporting as needed.
• Assist with control issues, ensuring appropriate prioritization and escalation.
• Conduct qualitative assessments on high-risk compliance and control areas.
• Communicate regularly with key stakeholders.

Required Qualifications, Capabilities, and Skills:

• Strong analytical skills and experience in data analysis.
• Familiarity with Risk and Control Assessment processes.
• Self-starter with the ability to multitask and work independently.
• Excellent organizational skills and attention to detail.
• Strong interpersonal and teamwork skills.
• Demonstrated initiative, ownership, and accountability.
• Proficient in oral and written communication and presentation.
• Advanced knowledge of MS Office, particularly MS Excel.

Preferred Qualifications, Capabilities, and Skills:

• Experience in Operational Risk and Controls with working knowledge of CORE preferable.
• Ability to drive CORE related agenda and deliverables.
• Experience in developing partnerships with global teams.

Job Summary:

As an Associate in the Senior Country Business Manager (SCBM)/ COO Office, you will require to have an understanding of financial and operational governance, risk management, and strategic planning to support the CEO/SCO and other senior leaders in achieving the organization's objectives.

Job Responsibilities:

• Execute new business strategies, strategic initiatives, or platforms, aligning business and support functions (Finance, Tech, Ops, Legal, Compliance).
• Optimize 'bottom line' business performance by driving key initiatives & KPI’s
• Identify, escalate, and mitigate business risks that could impair our ability to do business, such as legal, tax, regulatory, capacity issues etc.
• Analyze financial performance, including expenses; identify productivity initiatives and drive implementation.
• Partner with the Business, Operations, and Technology in defining future workflows and implementing related technology and projects to meet evolving market requirements.
• Collaborate with relevant stakeholders (CAO functions) location driven strategy
• Maintain the location's operational strategies and ensure the smooth operation and appropriate coordination of all businesses and infrastructure functions.
• Help communicate business strategy, performance and priorities to stakeholders
• Prepare documents, materials for senior management meetings.
• Improve the client experience with local LOBs (e.g., improve onboarding, ensure cross-business client service issues are addressed and resolved in a timely manner).
• Ensure a strong understanding among local LOBs of revenue and expense goals, actual performance, client planning/prioritization, control environment, and cross-LOB gaps and opportunities.

Required Qualifications, capabilities and skills:

• Postgraduate (preferred)/Graduate degree in Business, Finance, Economics, or a related area.
• Highly motivated self-starter with excellent time management and prioritization skills.
• Ability to present well to senior and business heads.
• Strong internal relationship-building skills across a broad range of functions.
• Self-motivated, tenacious, and able to work independently.
• Excellent written and oral communication skills.
• Ability to define and deliver a strategic agenda across multiple groups.
• Strong analytical and problem-solving skills with the ability to analyze large data sets and present conclusions concisely.
• Attention to detail with a logical thought process.
• Ask questions, maintain a pro-active and problem-solving mindset with ability to identify, clearly present and implement well defined solutions
• Strong organizational and time management skills; extremely versatile; ability to prioritize requests; comfortable managing the demands of multiple deliverables running at the same time
• Enthusiastic, self-motivated and effective under pressure. Energetic and dynamic in style.

Preferred Qualifications, capabilities and skills:

• 5-6 Years of experience with minimum 2-3 years’ experience in Business Management or COO Organization (preferred).

Job Responsibilities

• Manage requirements elaboration milestones for implementation and adoption of new KYC Standards
• Collaborate with Operations Users and managers across LOBs and work streams to ensure consistency for cross-platform workflow functional design
• Partner with KYC Operations, Business Users and Process Reengineering teams to ensure alignment of processes to the system functionality
• Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios and other methods
• Ensure timely completion of requirements gathering milestones and story writing
• Effectively translate business requirements into value-added, comprehensive solutions that will feed into test plans using appropriate processes, procedures and technology
• Translate conceptual customer requirements into functional requirements in a clear manner that is to developers / project team
• Ensure JIRA backlog is consistently being built, allowing to fill at least a sprint worth of capacity at any given time
• Maintain/enhance requirements gathering model that enables smooth adoption of the system by Operation users
• Ensure strong engagement at all levels of the cross-functional stakeholder team and technology team
• Align system design to operating model, Timely escalation and resolution of impediments and Manage the implementation of new functionality through training sessions, demos, that will contribute to training material development

Required qualifications, capabilities and skills

• 6 years+ experience in a business analysis role program and/or project management in the banking/ financial industry
• Advanced Business Process Modelling and analysis techniques including production of Use Case Models, detailed Use Cases, Activity Diagrams, State Diagrams and Logical design Models
• Exposure and understanding of programming skills like MFE’s, API’s Micorservice, JSON, Kafka, Postman, etc
• Experience on global / multi-site projects including facilitation of workshops with remote participants and rationalization of regional requirements
• Software Development methodologies, especially Agile
• Exposure and understanding of UX designing aspects and UX modeling
• Advanced knowledge of Microsoft Office, i.e., Excel, Word, Visio, Powerpoint, Lucid etc.
• The ability to work within a large team
• The ability to work independently as well as part of a team

Job responsibilities

• Provide a high level of responsiveness to executive ad-hoc requests related to project management, presentation development, and business analysis
• Organize complex information in a strategic and compelling way, demonstrating strong design acumen and expertise in Excel and PowerPoint techniques
• Create wireframes and mock-ups quickly and iteratively for management presentations, reports, and dashboards
• Communicate effectively with key business partners to understand projects and drive next steps
• Project manage and deliver key work streams and tasks
• Identify key business risks on the platform and drive resolution of mitigating controls
• Support audit, regulatory and compliance deliverables; help drive specific action plans and deliverables within the Risk Control Self-Assessment (RCSA) framework
• Coordinate team activities and prepare materials for town halls, employee recognition, and strategy working sessions
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint
• Participate in collaborative initiatives with team members and global managers, looking for ways to continually simplify, improve, and add value to existing business processes

Required qualifications, capabilities, and skills

• Bachelor’s degree in Business, Finance, Economics, or other related area
• Prior experience in Business Management or COO role
• Proven experience delivering timely, high quality presentations and/or reporting for various projects and stakeholders. Attention to detail is a must with continuous focus on design excellence
• Demonstrated ability in dealing with different stakeholder groups and driving the agenda
• Excellent communication, organization and project management skills
• Ability to articulate and demonstrate thoughtful rationale in design decisions
• Intermediate to advanced level ability expected in all MS Office tools (Excel, PowerPoint, Pivot Tables)
• Self-motivated, tenacious and able to work with high degree of independence
• Excellent written and oral communication skills
• Strong time management and prioritization skills

Job summary:

As the Compliance Risk Management Lead in the Compliance team, you will be responsible for regulatory Compliance Coverage for JP Morgan India Pvt. Ltd.

Job responsibilities:

• Responsible for implementation of compliance framework for JPMIPL.
• Act as the Compliance Officer and Principal officer for JPMIPL.
• Responsible for regulatory guidance and advisory to the business/operations teams and other stakeholders regarding regulatory changes as well as existing regulations.
• Evaluate compliance with relevant regulations, including AML, KYC (impacting the regulatory licenses held by JPMIPL), monitor and identify issues or gaps.
• Provide updates to the board on regulatory developments
• Engage with SEBI, Exchanges and relevant regulatory authorities for exam/ inspection and other RFIs as well as for regulatory clarifications.
• Participate in various advocacy initiatives with SEBI and exchanges.
• Handle the escalation of alerts from Trade surveillance team as well as alerts from exchanges.
• Review policies pertaining to JPMIPL based on regulatory changes / requirements.
• Work with various regional teams and provide them with necessary updates regarding local regulations.
• Represent compliance on various legal entity governance forums

Required qualifications, capabilities, and skills:

• Bachelor’s Degree in Finance, Economics, Statistical Mathematics, Data Science or equivalent/related disciplines
• 10 plus years of experience in the Financial Services Industry with a demonstrated track-record experience and knowledge of Broking and Investment Banking compliance, including proficient understanding of India AML/CFT regulations and requirements

Preferred qualifications, capabilities, and skills:

• Chartered Accountant, Master’s degree, LLB, Company Secretary or other closely related professional qualification will be beneficial.
• Experience in handling regulatory investigations is an advantage

Competencies:

• Ability to develop and maintain productive relationships with key internal clients across all levels.
• A solution driven approach, with exemplary problem solving skills;
• Good analytical ability.
• Ability to own, deep-dive and/or investigate issues and can derive solutions independently, ultimately ensuring successful implementation or resolution
• Experienced with Mantas, technology driven case management tool and/or technology will be preferred and require proficiency in MS Office (Outlook, Excel, Word, PowerPoint etc.), and the experience to handle large volumes of quantitative data
• Ability to work effectively alone and as part of a team, at a local and regional level
• Strong interpersonal or client management skills required to work effectively, influence and/or negotiate desired outcomes with multiple stakeholders and/or senior management
• Good written and verbal communication skills.

As a Risk Management - Risk Oversight Lead for Commerce Payments - Vice President in the Consumer & Business Banking Risk Management group, you will be responsible for partnering with the Digital Payments teams and recommending the right level of fraud and scam controls for new business initiatives and existing processes in Card Payments. Features like digital wallets; co-brand cards; etc. are carefully evaluated for risk. You will be a key contributor to the Risk Oversight team's 2nd line mission by collaborating on the design of products and features that are both easy-to-use and secure for customers. You will also partner closely with Legal, Compliance and Controls to advise on issues and concerns, as well as conduct threat assessments that describe key risk scenarios and necessary mitigation to the risks.

Job Responsibilities

• Look for ways payment use cases can potentially facilitate fraud and scam scenarios, as well as operational and reputational risk
• Evaluate new payment features or modifications to existing services to ensure that the Product team has identified all the risks and has included appropriate controls to mitigate risks
• Know the wallet payment flows you oversee just as well as the Product team
• Have a working knowledge of cross-channel controls that are used to mitigate inherent risk in Digital
• Reliably represent the interests of other internal stakeholders in risk management
• Collaborate with the business to solve problems but escalates within the risk management framework when the business exposes the bank to risk in an unsafe way
• Stay abreast of new/changes in provisioning, tokenization, authentication, technology, and Digital financial services
• Deconstruct and explain complex concepts and issues in a business-friendly manner to senior/executive management
• Work effectively as an individual contributor and collaborative team member on simultaneous projects.
• Possess excellent verbal and written communication skills and the ability to interact professionally with executives, managers, and subject matter experts
• Work well in a team environment, including cross-functional teams

Required qualifications, capabilities, and skills

• Bachelor's degree
• Minimum of 5 years in a control function (Audit, Controls, Operational Risk Management, Information Risk Management, Compliance) or other relevant function
• Critical thinking skills
• Ability to defend positions and influence with quantitative analysis developed with an analytical team
• Ability to work effectively with both business and technically oriented individuals
• Excellent written and verbal communication skills
• Ability to work in a diverse and inclusive environment

As a Client Solutions Architect within the Digital & Design team, you will support the adoption of solutions for clients with complex challenges. Leveraging your technical expertise, you will develop Digital Channels solutions that add value to clients, track product usage, and ensure results are realized. You will serve as a subject matter expert, supporting client engagements globally across various channel functions, including client advisory, technical solutioning, and product demonstrations.

Job Responsibilities:

• Being a Digital Solutions Specialist covering Europe, Middle East, and Africa (EMEA).
• Serve as a subject matter expert across digital channels, including Online, Mobile, Host-to-Host, APIs, and emerging technologies.
• Collaborate with Treasury Sales Teams, Corporate Bankers, and Clients to design and deliver multi-channel technical integration solutions.
• Contribute expertise to client roundtables, strategy workshops, and white-boarding sessions.
• Support Sales and proposal teams in responding to complex RFPs and RFIs.
• Deliver product demos and solution presentations, both online and in-person.
• Provide training and support on new product/channel capabilities.
• Offer market feedback to Product Managers on functionality needs and competitive landscape.
• Partner with product leads throughout the product development lifecycle.
• Contribute to marketing strategy and communications plans.
• Represent the organization at client conferences and trade shows.

Required Qualifications, Capabilities, and Skills:

• Highly motivated individual with a relevant business and technical background.
• Demonstrated experience in Treasury, Cash Management, or technical Product Management roles.
• Strong knowledge of payments industry and digital channels, including Online, Mobile, Host-to-Host, EBICS, Swift and APIs.
• Knowledge of Finance and Banking integration aspects of ERP and TMS platforms.
• Ability to articulate customer needs and turn requirements into actionable solutions.
• Strong relationship-building skills with clients and cross-functional partners.
• Degree and/or relevant experience.

Preferred Qualifications, Capabilities, and Skills:

• Proven executive management presentation skills and experience leading technology demonstrations.
• Experience with technical standards across payments and cash management domains.
• German (and additional European) language skills
• Excellent organizational, time management, and planning skills.