Alternatives Investor Support jobs at Jpmorgan in India, Mumbai

As a Client Solutions Architect within the Digital & Design team, you will support the adoption of solutions for clients with complex challenges. Leveraging your technical expertise, you will develop Digital Channels solutions that add value to clients, track product usage, and ensure results are realized. You will serve as a subject matter expert, supporting client engagements globally across various channel functions, including client advisory, technical solutioning, and product demonstrations.

Job Responsibilities:

• Being a Digital Solutions Specialist covering Europe, Middle East, and Africa (EMEA).
• Serve as a subject matter expert across digital channels, including Online, Mobile, Host-to-Host, APIs, and emerging technologies.
• Collaborate with Treasury Sales Teams, Corporate Bankers, and Clients to design and deliver multi-channel technical integration solutions.
• Contribute expertise to client roundtables, strategy workshops, and white-boarding sessions.
• Support Sales and proposal teams in responding to complex RFPs and RFIs.
• Deliver product demos and solution presentations, both online and in-person.
• Provide training and support on new product/channel capabilities.
• Offer market feedback to Product Managers on functionality needs and competitive landscape.
• Partner with product leads throughout the product development lifecycle.
• Contribute to marketing strategy and communications plans.
• Represent the organization at client conferences and trade shows.

Required Qualifications, Capabilities, and Skills:

• Highly motivated individual with a relevant business and technical background.
• Demonstrated experience in Treasury, Cash Management, or technical Product Management roles.
• Strong knowledge of payments industry and digital channels, including Online, Mobile, Host-to-Host, EBICS, Swift and APIs.
• Knowledge of Finance and Banking integration aspects of ERP and TMS platforms.
• Ability to articulate customer needs and turn requirements into actionable solutions.
• Strong relationship-building skills with clients and cross-functional partners.
• Degree and/or relevant experience.

Preferred Qualifications, Capabilities, and Skills:

• Proven executive management presentation skills and experience leading technology demonstrations.
• Experience with technical standards across payments and cash management domains.
• German (and additional European) language skills
• Excellent organizational, time management, and planning skills.

Empower client success through expert technical support, process innovation, and continuous improvement in transmission services.

Job Summary

As a Transmission Support Specialist within the Transmission Support Team, you will provide comprehensive technical and transactional support via phone and email. You will be responsible for completing daily tasks, leading and participating in departmental projects, and driving continuous improvement to better serve clients and internal partners. This role challenges you to learn new skills, challenge the status quo, and contribute to the team’s evolution.

Job Responsibilities

• Own and resolve client and internal partner inquiries received via phone, email, and internal case transfer in a timely manner.
• Accurately document and follow up on all inquiries, ensuring thorough and timely communication.
• Deliver exceptional client experiences while maintaining business requirements and advocating for client needs.
• Escalate issues promptly, adhering to defined escalation procedures and ensuring resolution.
• Provide telephone hotline and email support to JP Morgan Access users, including proactive outreach to address processing errors or platform changes.
• Monitor the group mailbox, assign email inquiries for investigation, and manage case volumes and aging according to the playbook.
• Partner with leadership, team members, and business partners to resolve client issues, support policy and training development, and participate in special projects.

Required Qualifications, Skills and Capabilities

• Strong communication skills with the ability to deliver clear and concise information via phone, email, and chat.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and ensure timely completion of responsibilities.
• Proven experience in case management, including documentation, follow-up, and escalation.
• Ability to independently develop business and application knowledge to maintain effectiveness in the role.

Preferred Qualifications, Skills and Capabilities

• Experience providing technical or transactional support in a financial services environment.
• Familiarity with JP Morgan Access or similar platforms and related product knowledge.
• Background in training delivery, such as new hire or product upskill training.
• Track record of contributing to process improvements and coaching peers on technical or product knowledge.

As a Technology Associate in, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science or equivalent
• Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Technical Skillset: Unix / Linux technologies, Shell scripting, PowerShell, Python, Oracle / SQL, Cassandra
• Monitoring, telemetry/ Observability tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace)
• Messaging frameworks, Kafka, MQ

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud, AWS Certification is a plus.
• Experience working in banking and payment domain: High and low value payment, SWIFT, Real time payment, collection, cheque clearing, tax payment, partner bank system
• Strong collaborator with ability to foster relationships effectively with diverse groups across geographies.
• Adaptable and able to multi-task, handling complex requirements.

Note: This is a shift role, including regular weekend rotations, with comp off days provided.

Job responsibilities

• Develop and execute comprehensive test plans, cases, and scripts to ensure software quality
• Collaborate with cross-functional teams to prioritize testing requirements and achieve thorough test coverage
• Perform manual, automated and regression testing, track issues, and verify bug fixes, to ensure software stability and reliability
• Design and implement test automation frameworks to streamline testing processes
• Analyze and report test results, track defects, and improve testing methodologies
• Demonstrate ability to contribute to design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture

• Contributes to software engineering communities of practice and events that explore new and emerging technologies

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience
• Proven track record of implementing automation solutions to improve efficiency and productivity
• Good knowledge of programming languages such as: Java, JavaScript, Python, Groovy
• Expertise in automation frameworks and libraries : Selenium, Playwright, Cypress, Rest Assured etc.
• Ability to design, develop, and maintain automation frameworks.
• Proficiency with API Test Automation
• Good knowledge of version control (Git), build tools (Maven/Gradle)
• Proficient in debugging and troubleshooting Test Automation Project
• Attention to detail and ability to meticulously document test results and defects in tracking tools, such as Jira
• Knowledge of database concepts and SQL /NO SQL for data validation and verification
• Familiarity with Continuous Integration and Delivery (CI/CD), such as Jenkins

Preferred qualifications, capabilities, and skills

• Postman, Blazemeter or JMeter, Exposure to cloud technologies
• Understanding of Behavior Driven Development /Data Driven /Hybrid Frameworks
• Exposure to testing of Micro services based systems

As a Relationship Banker , you will take a lead role in delivering an outstanding experience to Chase customers. You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch. You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.

Job responsibilities

• Delivers an exceptional customer experience by acting with a customer-first attitude
• Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
• Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
• Influences, educates, and connects customers to technology
• Possesses initiative and knowledge to provide financial options for customers using a consultative approach
• Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
• Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs

Required qualifications, capabilities, and skills

• 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
• High school degree, GED, or foreign equivalent
• Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 180 days of hire
• Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
• Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
• Ability to work branch hours including weekends and some evenings

Preferred qualifications, capabilities, and skills

• College degree or military equivalent
• Professional, thorough, and organized with strong follow-up skills
• Exude confidence with clients when sharing product knowledge and solutions
• Experience adhering to policies, procedures, and regulatory banking requirements

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:

As a Business Support Management - Reporting Analyst within the business support management function, you will be responsible for assembling, compiling, and analyzing data to assess data quality and resolve issues. You will develop and produce operations performance reports, identify key promoters for operations quality, and effectively communicate results to management. You will support technology projects related to operations data, solve in-depth business problems, and deliver analytical results with clear communication. You will partner with internal teams to improve data quality and develop cross-functional partnerships to achieve team goals.

Job responsibilities

• Assemble, compile, and analyze data; assess data quality and resolve data issues
• Develop and produce operations performance reports and management reports summarizing key performance indicators, using tools such as Business Objects, Excel and PowerPoint
• Identify and segment key drivers for operations quality, productivity and efficiency; provide analysis on drivers impacting business performance
• Effectively communicate operational and analytical results to management; summarize and interpret data and findings
• Support technology projects specifically related to operations data and reporting
• Solves in-depth business problems and completes analysis; is able to identify the root cause of business issues, and has innovative ideas on how to solve problems
• Follows established project plans to meet deadlines, working with the manager to validate work and execute on project deliverables.
• Delivers analytical results with clear oral and written communication and supports development of management presentations
• Partner with internal teams to work toward betterment of data and resolve issues identified
• Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team

Required qualifications, capabilities, and skills

• Bachelor’s degree (or equivalent experience)
• Minimum 2 years of data analysis and MIS experience in the financial services industry or equivalent experience;
• Experience in using query and reporting tools to extract data from databases, such as Business Objects, QlikView/QlikSense
• Able to spend large amount of time pulling, handling, and analyzing granular data
• Proficiency in Excel, PowerPoint, Word, Access & VBA Coding (macros)
• Good communication skills; able to translate technical data into simple business presentations and answer questions about data and results
• Demonstrated ability to work as team player, and to develop alternative solutions to complex problems

• Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts

Preferred qualifications, capabilities, and skills

• Takes ownership of work; accepts responsibility for successes and failures
• Contributes to the analysis of expense data to produce meaningful results which can help management to evaluate strategic expense management opportunities
• Has a data quality control mindset, Achieves quality results (accuracy, timeliness) for responsibilities and projects
• Takes ownership for and is able to lead parts of an initiative or project
• Asks appropriate questions in order to clarify/prioritize issues and asks for help when needed
• Demonstrates a personal commitment to work and to the team