Product Director - Payments Tokenization jobs at Jpmorgan in India, Bengaluru

Job Summary

As a Vice President, Payroll Product Delivery Manager within the HR Global Operations Team, you will play a key role in the continued innovation and sustainment of the ADP Global View Payroll, related suite of applications, and business processes. You will be critical in defining the evolution of the platform, bringing efficiencies to processes and experiences that run across the function for all current/former employees, managers, and HR professionals firmwide.

Job Responsibilities:

• Use domain modeling techniques to build best-in-class business products.
• Structure software for ease of understanding, testing, and evolution.
• Build scalable solutions that avoid single points of failure.
• Develop secure code to protect customers and the company from malicious actors.
• Investigate and resolve issues promptly, ensuring they do not resurface.
• Ensure zero downtime for end-users during releases.
• Optimize data writing and reading for our needs.
• Monitor performance and identify solutions to problems.
• Ensure systems are reliable and easy to operate.
• Continuously update technologies and patterns to keep us current.

Required Qualifications, Capabilities, and Skills:

• Formal training or certification in software engineering concepts with 5+ years of applied experience.
• Experience with JVM-based languages (Java/Kotlin) and cloud-native solutions.
• Familiarity with open-source technologies and multi-cloud solutions.
• Ability to independently assess problems and select appropriate technologies.
• Willingness to explore new solutions while focusing on long-lasting, real-world problem-solving.
• Desire to teach and share knowledge, valuing team collaboration over individual heroics.
• Ability to adjust quickly to changing priorities and conditions.
• Long-term vision, choosing technologies and approaches based on end goals.
• High standards for personal and team performance.

Preferred Qualifications, Capabilities, and Skills:

• Initiative to shape your own path with a pragmatic and iterative approach.
• Ethical integrity, earning and maintaining trust.

As a Technology Support III team member in Commercial & Investment Bank - Payments Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Knowledge of one or more infrastructure components such as networking, cloud services, orchestration tools, containerization, compute and storage systems
• Experience in service-level changes to a system and troubleshooting components
• Experience in a production support environment
• Experience with creating Alerts, Dashboard monitoring with Splunk, Dynatrace, Datadog and Grafana monitoring tools.
• Working knowledge of the Unix/Linux environment
• Solid working background in AWS

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

Job Responsibilities:

• Lead large software development teams, fostering a culture of innovation, collaboration, and excellence.
• Provide strategic direction and mentorship to ensure alignment with organizational goals.
• Oversee the planning, execution, and delivery of complex software projects, ensuring they meet business requirements, timelines, and budget constraints.
• Implement best practices in project management and software development methodologies.
• Utilize extensive technical expertise in Python to develop scalable and robust software solutions.
• Ensure optimal design and implementation of data architectures.
• Leverage experience with JPMorgan's in-house risk management system, Athena, and demonstrate a comprehensive understanding of the trade lifecycle, risk management, and financial products, especially in commodities.
• Work with cross-functional teams to ensure seamless integration and functionality of software solutions.
• Promote innovation by staying updated on emerging technologies and industry trends.
• Champion Agile methodologies to enhance project delivery, team collaboration, and continuous improvement.
• Facilitate Agile ceremonies and ensure adherence to Agile principles.

Required qualifications, capabilities and skills:

• Formal training or certification on large scale technology program concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
• Advanced programming skills in Python and proficiency in Python web services frameworks.
• Proficiency in React and TypeScript for building scalable web applications.
• Proven success in leading large or cross-functional teams and collaborating effectively with diverse stakeholders.
• Experience in influencing complex organizations and delivering value at scale.
• Strong understanding of trade lifecycle, risk management, and financial products in investment banking.
• Exceptional leadership, communication, and interpersonal skills.
• Extensive practical cloud-native experience.
• Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field.

Preferred qualifications, capabilities and skills:

• Experience working at code level.
• Familiarity with JPMorgan's Athena RMS is preferred.

Job Summary:

As a Client Operations Lead within the Wealth Management Client Operations team, you will partner with global business-facing teams to ensure compliance and meet day-to-day deliverables. You will identify opportunities for automation and service improvement, maximizing productivity and quality. Your leadership will drive team development and enhance client experiences.

Job Responsibilities:

• Partner with Middle and Front office teams for client onboarding.
• Drive results through leadership, communication, and influence.
• Function effectively in a high-volume, deadline-oriented environment.
• Manage KPIs to ensure quality and timeliness.
• Serve as an escalation point for Client Operations issues.
• Promote process improvement and share best practices.
• Support consistent hiring and performance management.
• Manage risk, identify issues, and escalate as needed.
• Assess process and system improvements, providing solutions.
• Create an effective control environment within the team and build partnerships with onshore leads through communication and governance.

Required Qualifications, Capabilities, and Skills

• 12+ years of experience in Financial Services or Operations.
• Proven leadership in strategic change management and process re-engineering.
• Experience managing across multiple locations.
• Strong relationship-building and influencing skills.
• Industry experience with understanding of standards and networking.
• Consultative approach, anticipating business partner needs.
• Critical thinking and proactive best practices.
• Motivated with advanced strategy and problem-solving skills.
• Commercial background with ability to transform operations.
• Knowledge of automation tools and AI/ML understanding.

Preferred Qualifications, Capabilities, and Skills:

• Client Operations experience in Investment Banking or Wealth Management.
• Experience in technology-driven projects.
• Strong industry networking and peer relationships.
• Ability to collaborate with Operations Leaders and key partners.
• Understanding of client needs and impact on relationships.
• Proven ability to transform operations across business areas.
• Advanced interpersonal and communication skills.