Ipb Employee & Client Experience - Assoc jobs at Jpmorgan in India, Bengaluru

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Examples of recent work/portfolio required

As a Analytics Solutions Associate Sr at JP Morgan Chase within the Chase UK team, you will play a pivotal role in our finance data transformation project. You will collaborate with finance stakeholders to develop a finance data platform that supports business-critical control responsibilities and decision-making. Your work will involve using modern data tools to deliver strategic solutions and insights, contributing to our global impact.

Key Responsibilities:

• Partner with data architect and data engineers to ingestand structure Nutmeg's investment data into finance data platform.
• Design, develop, and maintain interactive dashboards and reports using Google Looker and LookML.
• Utilize SQL for data querying and analysis, ensuring accuracy and integrity.
• Collaborate with data engineers and modelers to develop necessary data models.
• Present complex data in visually engaging formats to facilitate communication.
• Work with product managers and end users to ideate and refine solutions.
• Ensure compliance with BI solutions governance processes.

Required Qualifications, Skills, and Experience:

• Minimum of 5 years’ experience with business intelligence platforms.
• Proficiency in Looker and LookML.
• Bachelor’s degree or equivalent in data analytics, computer science, accounting, or finance.
• Experience in large-scale digital transformation projects, preferably in Finance/FinTech.
• Strong knowledge of SQL and data modeling.
• Expertise in data analytics and visualization, with a solid understanding of UX/UI design.
• Excellent written and verbal communication skills.
• Highly self-motivated and proactive.

Preferred Qualifications, Skills, and Experience:

• Commercial understanding of retail banking products such as current accounts, credit cards, insurance, and mortgages.
• Passion for innovation and problem-solving with a focus on user-centric design.
• Ability to work in collaborative, cross-functional agile teams.

Job Summary:

As a Client Operations Lead within the Wealth Management Client Operations team, you will partner with global business-facing teams to ensure compliance and meet day-to-day deliverables. You will identify opportunities for automation and service improvement, maximizing productivity and quality. Your leadership will drive team development and enhance client experiences.

Job Responsibilities:

• Partner with Middle and Front office teams for client onboarding.
• Drive results through leadership, communication, and influence.
• Function effectively in a high-volume, deadline-oriented environment.
• Manage KPIs to ensure quality and timeliness.
• Serve as an escalation point for Client Operations issues.
• Promote process improvement and share best practices.
• Support consistent hiring and performance management.
• Manage risk, identify issues, and escalate as needed.
• Assess process and system improvements, providing solutions.
• Create an effective control environment within the team and build partnerships with onshore leads through communication and governance.

Required Qualifications, Capabilities, and Skills

• 12+ years of experience in Financial Services or Operations.
• Proven leadership in strategic change management and process re-engineering.
• Experience managing across multiple locations.
• Strong relationship-building and influencing skills.
• Industry experience with understanding of standards and networking.
• Consultative approach, anticipating business partner needs.
• Critical thinking and proactive best practices.
• Motivated with advanced strategy and problem-solving skills.
• Commercial background with ability to transform operations.
• Knowledge of automation tools and AI/ML understanding.

Preferred Qualifications, Capabilities, and Skills:

• Client Operations experience in Investment Banking or Wealth Management.
• Experience in technology-driven projects.
• Strong industry networking and peer relationships.
• Ability to collaborate with Operations Leaders and key partners.
• Understanding of client needs and impact on relationships.
• Proven ability to transform operations across business areas.
• Advanced interpersonal and communication skills.

As an Analytics Solutions Associate within the Wholesale Client Profitability (WCP) Analytics Solutions team, you will manage a range of projects coordinating client profitability data and reporting improvements. You will work collaboratively with business and technology stakeholders to deliver proactive solutions, prioritize requests, and improve client profitability data and reporting. The role will be within the Commercial and Investment Banking business of Global Finance and Business Management and will roll to the Finance Integration Office Lead in India.

Job responsibilities:

• Work collaboratively with business and technology stakeholders to deliver proactive solutions, prioritize requests, and improve client profitability data and reporting
• Conduct analysis on key issues impacting client profitability to determine root cause and deliver quality documentation capturing proposed solutions
• Build and maintain key relationships across business stakeholders (e.g., project managers, business users, subject matter experts), and operations and technology partners
• Support WCP production related activities with project impact analyses, thorough unit and end-to-end testing, and subject matter expertise
• Prepare and distribute data driven communications, profitability presentations, and business analysis with accuracy and adherence to JPMC brand style guidelines

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Finance, Accounting, Management Information Solutions, Data Science, or similar discipline.
• 7+ years of experience in financial services, business analytics, project management, or equivalent.
• Proficiency with Excel, Access, Cognos, SQL
• Working knowledge of SharePoint, Confluence, JIRA, JIRA queries, JQL
• Superior written and verbal business communication, with the ability to communicate effectively with all levels of management and staff globally

Preferred qualifications, capabilities, and skills:

• Prior experience with Data visualization and analysis tools such as Tableau, Qliksense is a plus
• Business acumen – Know-how of the business and related functions
• Analytical skills - critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions.

Job Responsibilities

• Respond to incidents and coordinate staff follow up, including necessary investigation and risk mitigation, in partnership with LOB business management, corporate partners, and local law enforcement.
• Develop and maintain relationships and lines of communication with law enforcement agencies, key LOB partners and management, participate in key management meetings to maintain visibility and open lines of communication, and coordinate plans to mitigate known civil disturbances, protests, etc. that have proximity or target company locations and personnel.
• Manage guard force in assigned facilities.
• Perform periodic security review and risk assessment at assigned facilities and conduct periodic security and personal safety training.
• Support security infrastructure projects at assigned properties.
• Be available for after-hours response to emergency incidents.
• Travel on occasion to assist with corporate events security and executive protection support as needed.

Required Qualifications, capabilities, and skills

• College degree from a 4-year accredited university and 10+ years of security management experience with corporate security local/state/federal law enforcement, or military.
• Hands on experience in performing risk analysis, identifying vulnerabilities, conducting threat modelling, and performing security reviews
• Advanced analytical skills, decision making capability, strong critical thinking and high degree of comfort in fast-paced dynamic/ambiguous environment operating with initiative from the strategic to tactical level
• Strong security product knowledge and investigative experience
• Attention to detail and delivery oriented, able to effectively plan and track to prescribed timeline, excellent follow-through
• Strong interpersonal and influencing skills, able to work with multiple teams, including the ability to effectively lead a team or work unit
• Hands on experience in performing risk analysis, identifying vulnerabilities, and performing security reviews
• Experience in information gathering, tracking, and consolidation, reporting, dashboards, and presentations
• Knowledge of physical security technology systems and strong familiarity with physical and procedural security concepts
• Self-starter and motivated, flexible and comfortable working with multiple competing timelines and able to operate with limited supervision
• Effective ability to communicate in a concise manner both in speaking writing and leveraging Word, Excel, and PowerPoint

As a Client Data Manager II within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital and tech literacy will help you leverage software applications and digital platforms to enhance processes and client experience.
Job responsibilities

Job Profile:

Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers’ chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.

As a Senior Home Lending Advisor in Chase Home Lending, you will take your clients on a first-class journey to home ownership and deliver strong sales results. You will put your exceptional knowledge and understanding of home lending products to good use by serving as your customers’ chief point of contact throughout the life of the loan. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase.

Job responsibilities

• Coaches and mentors the branch team by providing training on products and services.
• Works together with bankers, meeting with their customers and introducing new clients to bankers for additional products and services
• Partners with your team to create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts
• Develops a strong partnership with the assigned retail branches to promote mortgage loan originations (in footprint territories), and can function well within formal and dotted-line reporting relationships
• Builds role as the internal and external mortgage expert; builds and maintains good relationships with customers; and exhibits consultative skills to provide recommendations based on financial analysis and expertise, product knowledge, and knowledge of the customer's financial needs, goals, and circumstances

Required

• Minimum three years of mortgage lending and proven sales experience in retail banking

• Knowledge of real estate market in local area

• Excellent written and oral communication skills

• Knowledge of FHA, VA, FNMA, and FHLMC guidelines

Preferred qualifications, capabilities, and skills

• FHA/VA sales experience

• Marketing, promoting, relationship building, and consulting skills

• Intermediate PC skills in a Windows environment

• Bachelor's degree or equivalent work experience in sales and/or real estate

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: