Global Corporate Banking – Head Innovation Economy Executive Director jobs at Jpmorgan in India, Bengaluru

As a Technology Support III team member in Commercial & Investment Bank - Payments Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Knowledge of one or more infrastructure components such as networking, cloud services, orchestration tools, containerization, compute and storage systems
• Experience in service-level changes to a system and troubleshooting components
• Experience in a production support environment
• Experience with creating Alerts, Dashboard monitoring with Splunk, Dynatrace, Datadog and Grafana monitoring tools.
• Working knowledge of the Unix/Linux environment
• Solid working background in AWS

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

Job Responsibilities:

• Lead large software development teams, fostering a culture of innovation, collaboration, and excellence.
• Provide strategic direction and mentorship to ensure alignment with organizational goals.
• Oversee the planning, execution, and delivery of complex software projects, ensuring they meet business requirements, timelines, and budget constraints.
• Implement best practices in project management and software development methodologies.
• Utilize extensive technical expertise in Python to develop scalable and robust software solutions.
• Ensure optimal design and implementation of data architectures.
• Leverage experience with JPMorgan's in-house risk management system, Athena, and demonstrate a comprehensive understanding of the trade lifecycle, risk management, and financial products, especially in commodities.
• Work with cross-functional teams to ensure seamless integration and functionality of software solutions.
• Promote innovation by staying updated on emerging technologies and industry trends.
• Champion Agile methodologies to enhance project delivery, team collaboration, and continuous improvement.
• Facilitate Agile ceremonies and ensure adherence to Agile principles.

Required qualifications, capabilities and skills:

• Formal training or certification on large scale technology program concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
• Advanced programming skills in Python and proficiency in Python web services frameworks.
• Proficiency in React and TypeScript for building scalable web applications.
• Proven success in leading large or cross-functional teams and collaborating effectively with diverse stakeholders.
• Experience in influencing complex organizations and delivering value at scale.
• Strong understanding of trade lifecycle, risk management, and financial products in investment banking.
• Exceptional leadership, communication, and interpersonal skills.
• Extensive practical cloud-native experience.
• Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field.

Preferred qualifications, capabilities and skills:

• Experience working at code level.
• Familiarity with JPMorgan's Athena RMS is preferred.

Job Summary:

As a Client Operations Lead within the Wealth Management Client Operations team, you will partner with global business-facing teams to ensure compliance and meet day-to-day deliverables. You will identify opportunities for automation and service improvement, maximizing productivity and quality. Your leadership will drive team development and enhance client experiences.

Job Responsibilities:

• Partner with Middle and Front office teams for client onboarding.
• Drive results through leadership, communication, and influence.
• Function effectively in a high-volume, deadline-oriented environment.
• Manage KPIs to ensure quality and timeliness.
• Serve as an escalation point for Client Operations issues.
• Promote process improvement and share best practices.
• Support consistent hiring and performance management.
• Manage risk, identify issues, and escalate as needed.
• Assess process and system improvements, providing solutions.
• Create an effective control environment within the team and build partnerships with onshore leads through communication and governance.

Required Qualifications, Capabilities, and Skills

• 12+ years of experience in Financial Services or Operations.
• Proven leadership in strategic change management and process re-engineering.
• Experience managing across multiple locations.
• Strong relationship-building and influencing skills.
• Industry experience with understanding of standards and networking.
• Consultative approach, anticipating business partner needs.
• Critical thinking and proactive best practices.
• Motivated with advanced strategy and problem-solving skills.
• Commercial background with ability to transform operations.
• Knowledge of automation tools and AI/ML understanding.

Preferred Qualifications, Capabilities, and Skills:

• Client Operations experience in Investment Banking or Wealth Management.
• Experience in technology-driven projects.
• Strong industry networking and peer relationships.
• Ability to collaborate with Operations Leaders and key partners.
• Understanding of client needs and impact on relationships.
• Proven ability to transform operations across business areas.
• Advanced interpersonal and communication skills.

Job summary

As a senior banker in the Innovation Economy Team within the Global Corporate Bank, you will play a crucial role in building and nurturing relationships with high-growth technology companies in India. You will work closely with various lines of business to deliver comprehensive banking solutions, including commercial banking, investment banking, and asset management services. Your efforts will help facilitate the growth of our clients and position JP Morgan as a trusted partner in their success.

Job Responsibilities

• Build and develop relationships with Corporate Banking clients in sectors such as Internet, Digital Media, Software, Emerging Technologies, E-Commerce, and FinTech.
• Identify new product growth areas and establish new client relationships with Founders and Venture Capital Firms.
• Develop forward-looking business plans for clients and maintain existing business relationships.
• Market Investment Banking products like FX, flow derivatives, and commodities, as well as non-Investment Banking products such as traditional credit, trade finance, and treasury services.
• Facilitate account planning processes, focusing on credit capital use and firm-wide priorities.
• Conduct comprehensive client analysis to identify business needs and convert them into financial solutions.
• Manage and recruit a team of high performing relationship managers to help develop our client portfolio.
• Collaborate with Investment Banking Technology coverage teams and Client Executives on client coverage efforts.
• Work with Credit teams on risk profiling of portfolio clients and prospects.
• Partner with Compliance and Risk teams on regulations applicable to FinTech.
• Collaborate with other Lines of Business on client coverage efforts.
• Report progress to management against tangible KPIs.

Required Qualifications, Capabilities, and Skills

• Proven ability to build and develop client relationships, recruit a team, win new business, and close transactions.
• Solid knowledge of the Technology Industry, focusing on Innovation Economy sectors.
• Strong understanding of local regulatory guidelines applicable to the FinTech industry.
• Demonstrated credit knowledge, preferably with experience in credit or debt capital markets.
• Solid knowledge of commercial banking products.
• Excellent communication skills.

Preferred Qualifications, Capabilities, and Skills

• Proven track record of originating new business.
• Understanding of flow derivatives, FX, commodities, transaction banking, investment banking and securities processing.
• Self-starter with an entrepreneurial mindset.
• Team player with strong communication and interpersonal skills.

Job responsibilities

• Ensure that all activities and duties are carried out in full compliance within the framework of the firm’s policies and standards.
• Conduct risk assessments to identify potential vulnerabilities or threats to the sites’ security.
• Implement proactive measures, disruptive remediation, acceptance, mitigation or transference of these risks efficiently and in a timely manner.
• Recruit, train, supervise and evaluate security staff assigned to the respective sites.
• Foster a congenial work environment that promotes teamwork and professionalism.
• Oversee emergency response plans tailored to site-specific risks in collaboration with business and other functions.
• Conduct proactive security audits and surprise penetrative testing to assess the effectiveness of security architecture at all sites.
• Input and participate in the reporting of security incidents into the security database.
• Be accountable and responsible for security related issues at site and during JP Morgan transport travel.
• Ensure operations support to fire and life safety managers at all sites.
• Undertake Executive Protection tasks as required.

Required qualifications, capabilities and skills

• University degree required
• 15+ years of hands on professional experience in a range of security environments.
• 3 years of experience in a leadership/supervisory role
• Resourceful, flexible and adaptable to changing demands of the business.
• Demonstrated ability to influence without authority and lead successfully in a highly matrixed regional environment.
• Ability to listen and think strategically, lead risk mitigation and be innovative in problem solving.
• Capacity to drive initiatives and achieve qualitative goals within laid down timelines.

Preferred qualifications, capabilities and skills

• Knowledge of leading edge physical security technologies, their application and fit-for-purpose deployment.
• Experience of working on large greenfield projects
• Understanding of value drivers of physical security peer programs and industry best practices.

Job responsibilities

• Executes standard software solutions, design, development, and technical troubleshooting
• Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
• Applies knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation
• Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
• Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Should have been working for at least four years as a DevOps/Cloud Engineer.
• Should have worked on AWS Cloud services like compute, storage, databases, network, application integration, monitoring & alerting, Identity & Access Management.
• Should have been working in an Infrastructure as code environment or understands it very clearly. Should have done Infrastructure coding using CloudFormation/Terraform and Configuration Management using Chef/Ansible.
• Hands-on experience of working on containers and its orchestration using Kubernetes
• Has good knowledge and understanding of Network Security, Security Architecture and Secured SDLC practices
• Should have worked on NoSQL Databases like Cassandra, Aerospike, MongoDB, DynamoDB or Couchbase
• Central Logging, monitoring using stacks like ELK(Elastic) on the cloud, Grafana, Prometheus, etc.
• Should have worked on creating CI/CD pipelines using one or more tools (Jenkins, Bamboo or Circle CI)
• Should have worked on two or more Scripting languages (Python/Shell/Ruby)
• Should have ease in understanding Shell/PowerShell and Bash scripts for the default libraries of OS. Comfort with frequent, incremental code, testing, and deployment.

Preferred qualifications, capabilities, and skills

• AWS certifications, Kubernetes certification or the likes.
• Relevant experience in a product organization
• AWS security services like Guard Duty, Inspector, Cognito, WAF & Shield.
• Worked on one or more Programming language (preferably Java or C#)
• Worked on infrastructure design and implementation of serverless applications

Job responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
• Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
• Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications
• Mentor, Coach other Junior fellow SRE members in the location and act as point of contact for driving SRE practices for the team
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Supports the adoption of site reliability engineering best practices within your team

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 3+ years applied experience
• Be the point of contact for all day 2 day SRE operations for the team
• Ability to code in at least one programming language
• Familiar with site reliability concepts, principles, and practices
• Familiar with observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Experience maintaining AWS Cloud-base infrastructure AWS/LAMDA/S3/Route 53/Redshift/ECS/EC2/CloudWatch/Auto scaling
• Familiarity with containers or a common Server OS such as Linux and Windows
• Knowledge of software, applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, Incident and Change management Process, Experience/ knowledge of GOOGLE SRE Process )
• Knowledge of Tools and concepts like Control-M, Autosys, POSTMAN/Swagger, SERVICE NOW, SQL/ORACLE/My SQL / Python/ PowerShell/OOP
• Knowledge of continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform, CICD/GITHUB/ Bitbucket

• Knowledge of common networking technologies like SSH, SMTP, SFTP, HTTPS

• Good to have Docker/ fluent
• ITIL Version 3.0 or Greater
• General Knowledge of financial services industry