Applications Support -front Office Trading Fx Commodities jobs at Jpmorgan in India, Bengaluru

Job Responsibilities

• Respond to incidents and coordinate staff follow up, including necessary investigation and risk mitigation, in partnership with LOB business management, corporate partners, and local law enforcement.
• Develop and maintain relationships and lines of communication with law enforcement agencies, key LOB partners and management, participate in key management meetings to maintain visibility and open lines of communication, and coordinate plans to mitigate known civil disturbances, protests, etc. that have proximity or target company locations and personnel.
• Manage guard force in assigned facilities.
• Perform periodic security review and risk assessment at assigned facilities and conduct periodic security and personal safety training.
• Support security infrastructure projects at assigned properties.
• Be available for after-hours response to emergency incidents.
• Travel on occasion to assist with corporate events security and executive protection support as needed.

Required Qualifications, capabilities, and skills

• College degree from a 4-year accredited university and 10+ years of security management experience with corporate security local/state/federal law enforcement, or military.
• Hands on experience in performing risk analysis, identifying vulnerabilities, conducting threat modelling, and performing security reviews
• Advanced analytical skills, decision making capability, strong critical thinking and high degree of comfort in fast-paced dynamic/ambiguous environment operating with initiative from the strategic to tactical level
• Strong security product knowledge and investigative experience
• Attention to detail and delivery oriented, able to effectively plan and track to prescribed timeline, excellent follow-through
• Strong interpersonal and influencing skills, able to work with multiple teams, including the ability to effectively lead a team or work unit
• Hands on experience in performing risk analysis, identifying vulnerabilities, and performing security reviews
• Experience in information gathering, tracking, and consolidation, reporting, dashboards, and presentations
• Knowledge of physical security technology systems and strong familiarity with physical and procedural security concepts
• Self-starter and motivated, flexible and comfortable working with multiple competing timelines and able to operate with limited supervision
• Effective ability to communicate in a concise manner both in speaking writing and leveraging Word, Excel, and PowerPoint

Job responsibilities:

• Provide daily system support operations including issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc.
• Monitor the support tools and mailbox for user tickets/issues.
• Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required.
• Provide technology troubleshooting support on basic user issues and system issues such as data problems.
• Resolve and close user-related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge.
• Coordinate Access Administration and support Recertification for supported applications.
• Be flexible in working rotational shifts (APAC, EMEA, and U.S.)
• Provide application testing/validation support on an as needed basis.

Required qualifications, capabilities, and skills:

• 4+ years of relevant experience in a similar role.
• Solid understanding of risk management and control principles.
• Excellent written and verbal communication abilities.
• A strong focus on delivering exceptional customer service.
• Ability to effectively communicate with both technical and business partners, adapting language to suit the audience.
• Strong organizational, documentation, and multitasking abilities, with a proven track record of managing expectations and delivering results.
• High level of professionalism, self-motivation, and a strong sense of urgency.

Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership.

Job Summary

As a Credit Support Manager - Associate within our Loans group, you will be responsible for closely monitoring and guiding your team daily to ensure all Service Level Agreements (SLAs) are met. You will oversee a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations.

Job Responsibilities

• Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution.
• Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation.
• Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model.
• Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed.
• Implement a robust Knowledge Management model, including SOP maintenance and training.
• Drive 100% compliance with process-related policies, guidelines, and controls.
• Motivate and support team members to meet goals, identifying HIPOs and planning for their development.
• Identify alternatives and options for issues, seeking alternative scenarios.
• Work successfully with others, valuing diverse skills and building interdependence.
• Identify training needs to improve performance and ensure compliance with training timelines.
• Ensure high team depth with trained backups for critical work queues.

Required Qualifications, capabilities and skills

• Hold a Bachelor's degree with minimum 8 years of relevant Credit Support experience in syndicated loans or back office/financial industry roles.
• Gain knowledge of loan systems like Loan IQ
• Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems.
• Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues.
• Maintain a strong risk and control mindset.
• Understand investment banking products, including loans.
• Drive small to medium-sized projects, achieving strong results.

Preferred qualifications, skills and capabilities

• Influence and lead conversations with stakeholders effectively.
• Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management and executive leadership.
• Develop domain learning and exhibit strong interpersonal and communication skills.
• Apply analytical thinking and problem-solving skills effectively.
• Understand the product lifecycle and area product management thoroughly.

Job responsibilities

• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Be accountable for decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Ensures successful collaboration across teams and stakeholders
• Identifies and mitigates issues to execute a book of work while escalating issues as necessary
• Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team
• Creates a culture of diversity, opportunity, inclusion, and respect for team members and prioritizes diverse representation

Required qualifications, capabilities, and skills

• Experience leading teams of technologists
• Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives
• Experience with hiring, developing, and recognizing talent
• In-depth knowledge of the services industry and their IT systems
• Practical cloud native experience
• Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines

Preferred qualifications, capabilities, and skills

• Experience working at code level

Job Responsibilities

• Manage daily execution of client transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures. A CSS transaction approval levels/limits will vary based on seniority
• Monitor client cash balances, where necessary liaising with clients to cover positions.
• Providing information, soliciting responses and recording elections for Corporate Actions on client accounts.
• Research, follow-up and resolve client inquiries and problems through effective interaction with clients, bankers, investors, product specialists, operations areas, and other staff in a timely and professional manner
• Research potential (or actual) fraud situations, errors, and losses to ensure prompt and accurate resolution
• Identify cross-sell opportunities, and escalate to bankers and product partners in order to close or provide advice to the client
• Verify and maintain data quality as it relates to internal and external client hierarchy and account alignment

Required Qualifications, Capabilities and Skills

• Minimum of Bachelor's degree or equivalent financial qualifications
• Strong relationship management, communication and time management skills
• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
• Solid comprehension of deposit, banking, brokerage, custody, investment management, mutual funds and credit products as each applies to their specific region's business segment
• Must understand and comply with the regulations, policies and procedures applicable to these products and services, and grasp the potential financial liabilities of the transactions associated with these products and services if they are not executed properly
• Previous experience in a similar role within the Financial services and/or Banking industry
• Fluent English and Italian