Customer Service Advisor – Complaints Management Genders jobs at Jpmorgan in Germany, Berlin
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Germany
Berlin
45 jobs found
04.02.2025
JPM
JPMorgan Customer Service Advisor – Complaints Management genders Germany, Berlin, Berlin
Receive and process complaints from customers and regulatory authorities in Germany. Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments. Create a unique customer...
Optimise performance across key operational KPI’s, financials and people metrics, while smashing team goals. Work collaboratively with the relevant teams to continuously improve operational and business performance, as well as...
Be a Service Matter Expert within customer support team for GDPR / DSGVO. Review escalated data protection customer cases and support on high profile cases on a daily basis. Oversee...
Creating plans for Skills Optimisation which will drive a consistent performance approach across the function, in line with Head of and Divisional Lead accountabilities and other relevant stakeholders to develop...
Investigate suspected fraud cases, analysing information to uncover patterns and risks. Provide empathetic support to fraud victims, guiding and assisting them if needed. Employ strong problem-solving skills to assess complex...
Ensure technology risk impacting the business is effectively identified, quantified, communicated, and managed, including recommendations for resolution and identifying the root cause/key themes. Provide guidance and advice to technology teams...
Providing advice and support on the provision of our products and services. Drafting legal documentation for clients, internal stakeholders, senior management and regulatory authorities. Working collaboratively with Legal colleagues, other...
Receive and process complaints from customers and regulatory authorities in Germany. Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments. Create a unique customer...
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