Securities Services - Custody Product Manager Vice President jobs at Jpmorgan in China, Kowloon

Job responsibilities:

• Lead complex, cross-functional projects, aligning results with business strategy and priorities.
• Develop and manage project scope, plans, and workstreams, ensuring resource allocation and milestone achievement.
• Engage and influence stakeholders, fostering collaboration and resolving project execution issues.
• Apply strategic thinking to document current vs. target states, evaluate impacts, and make informed decisions.
• Facilitate requirement walkthroughs with Subject Matter Experts, ensuring robust solutions meet business and regulatory needs.
• Enhance understanding of KYC onboarding and anti-money laundering processes to shape the operating model.
• Ensure project completion in line with Risk, Control, and firm-wide guidelines.
• Identify and implement improvements in Governance and Control activities.

Required qualifications, capabilities, and skills:

• At least 4 years of experience managing complex projects or programs
• Advanced analytical, technical, and problem-solving skills in project management
• Understanding of KYC and anti-money laundering processes in global banking
• Self-starter with excellent problem-solving skills and conflict resolution abilities.
• Strong communication skills in Mandarin, with the ability to influence, gain consensus, and communicate with stakeholders in the Greater China region
• Experience managing diverse teams, focusing on delegation and inclusivity.
• Proficiency in Excel, PowerPoint, Visio, and digital platforms.
• Flexible work hours to support a global model.

Preferred qualifications, capabilities, and skills :

• Bachelor’s degree or equivalent, with professional project management certification (e.g., PRINCE 2).
• Proficiency in JIRA and Confluence; knowledge of data analytics and AI is beneficial.
• Understanding of KYC and anti-money laundering regulatory requirements in Asia Pacific, especially China.
• Encourage innovation through creative problem-solving and technology adoption.

As a Transfer Agency Investor Services Associate in our Fund Operations team, you will be the primary point of contact for our shareholders and fund promoters. Your role will involve responding to queries, sending daily reports, and coordinating with internal and external stakeholders. You will need to be fast, efficient, and accurate in your responses, and be proactive in routing queries to the appropriate teams. This role offers you the opportunity to work in a dynamic environment and grow your career with us.

Job responsibilities:

• Build a stable relationship with the investors of our clients to ensure effective cooperation and solid understanding of the client’s/investor’s culture and the relevant fund structures
• Deliver high quality customer service so as to complete increasingly complex tasks on time and accurately
• Monitor and answer investor related queries ranging across diverse areas of investor activities such as dealing, payments and cash within the agreed turnaround times and ensure appropriate follow-up on all outstanding queries in a timely manner
• Release investor correspondence (contract notes, dividend notes and monthly statement etc.) ensuring that they are released within the agreed deadlines as outlined in the Service Level Agreements.
• Provide daily/weekly/monthly reports to fund promoters and other internal departments
• Prepare audit confirmation for investors and fund auditors
• Conduct telephone call back on all submitted changes to bank mandates, authorized signatories and contact details
• Manage investor complaints in accordance with complaint policy
• Maintain an effective, interactive relationship with internal Transfer Agency Operations Managers
• Represent J.P. Morgan to external partners such as clients, potential clients and vendors in a professional manner
• Keep necessary controls to meet service delivery standards in relation to the handling of investor enquiries

Required qualifications, capabilities, and skills:

• Bachelor’s Degree in Business, Finance, Economic, or relevant disciplines
• At least 5 years of experience in Investor Services/Customer Servicing Transfer Agency roles
• Proven experience in managing internal and external clients at senior level
• Fluency in both spoken and written Japanese as this role requires to interact with Japanese clients
• Extensive working knowledge of Microsoft Office products including Word, Excel Digital Solution tools and Outlook
• Team player, professional and proactive approach to work, positive attitude, remain poised under pressure, client service focus and ability to adapt to change
• Able to quickly understand technical, procedural and functional information to solve problems and deliver information to investors
• Client centricity with focus on high quality service delivery
• Demonstrate a keen eye for details; look for and mitigate inherent and residual risks
• Be able to work in a multi-cultural environment with virtual teams

Preferred qualifications, capabilities, and skills:

• Gather relevant information systematically; consider a broad range of issues or factors; grasp complexities and perceives relationships among problems or issues; include others in problem‑solving efforts when appropriate
• Anticipate and identify customer needs; take action to meet customer needs; develop effective working relationships with internal and external customers; continually search for ways to increase customer satisfaction

As a Product Implementation Vice President within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job Responsibilities

• Own the product implementation and training experience for your assigned clients
• Meet and connect with clients through Zoom, Email and other collaborative technologies
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Manage client and partner expectations and understanding throughout the implementation process
• Implement mixed payable solutions and support our clients with file mapping exercises
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and show ownership of issues when they arise
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations

Required qualifications, capabilities, and skills

• 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner and influence - leading others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Strategic thinking with the ability to adapt to change
• Microsoft Office Suite experience and project Management, Payments and Receivables experience
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space

Preferred qualifications, capabilities, and skills

• Bachelor of Science or Bachelor of Arts Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

As Product Manager VP, you will lead the development, enhancement, and commercialization of J.P. Morgan Payments’ liquidity management products and solutions. You will own the product lifecycle—from ideation and research to launch and ongoing optimization—ensuring our solutions remain at the forefront of the market. You will collaborate closely with global and regional partners, Sales, Technology, Operations, Compliance and Legal and partner closely with our Mainland China product counterparts to deliver innovative, client-centric solutions.

Key Responsibilities

• Lead the strategy, development, and commercialization of liquidity management products for Hong Kong.
• Work closely with Mainland China product counterparts to ensure seamless cross-border product alignment and delivery.
• Partner with regional and global teams to align product strategy and drive the APAC product roadmap.
• Monitor market trends, regulatory changes, and client needs to identify new opportunities and ensure our offerings remain competitive.
• Collaborate with Sales to refine existing solutions and develop new, differentiated products for our target client segments.
• Work with Technology to deliver cutting-edge digital and payments innovations.
• Manage product P&L, pricing, and commercialization, ensuring strong financial performance.
• Ensure all products comply with regulatory requirements and internal control standards.
• Represent J.P. Morgan in industry forums and regulatory discussions, extending our influence across Hong Kong and the Greater Bay Area in close partnership with China product managers.

Required Qualifications, Skills and Capabilities

• Bachelor’s degree in business, Banking, or other related disciplines.
• Language skills in Mandarin and Cantonese to provide services to Mandarin and Cantonese speaking clients.
• Minimum 8 years of experience in the Cash Management Product space.
• Proven experience in global liquidity management product development within a leading financial institution.
• Knowledge of Working Capital Management is a must, along with strong understanding of Compliance, Controls, and Legal aspects.
• Proven ability to manage multiple stakeholders across Coverage, Sales, Service, Operations, and Technology, with strong influencing skills.
• Experience fronting regulatory bodies and participating in or leading industry-wide initiatives.
• Strategic thinker with the ability to motivate and drive tactical execution; creative problem solver capable of developing innovative and differentiated solutions.
• Strong presentation and communication skills with a keen eye for detail.
• Deep understanding of the payments landscape, regulatory environment, and client needs in Hong Kong and the Greater Bay Area.

As an Associate in the team you will take responsibility for key projects and initiatives, working closely with global partners and APAC stakeholders in Compliance Conduct Operational Risk (CCOR), as well as key Corporate functions (e.g. Finance, HR, Technology, Real Estate, Resiliency etc.). The role presents an excellent opportunity to interact with senior stakeholders and gain insight into the management of CCOR in a complex global financial institution.

Job Responsibilities:-

• Manage independent headcount, expense, real estate, and budgetary management.
• Produce management information to ensure departmental resources are utilized effectively and to facilitate management decisions on budget and headcount.
• Prepare strategic and financial presentations for management meetings and business reviews to navigate revenue growth strategy and business priorities.
• Support CCOR in achieving business objectives, formulating strategic decisions & initiatives, and identifying risks & opportunities.
• Work closely with various control and support functions on various BAU and ad hoc projects.

Required Qualifications, Capabilities, and Skills

• Minimum 5 years of experience in finance, business management, or strategy roles.
• Strong analytical and problem-solving skills with ability to multi-task changing demands and take ownership
• Strong interest in the Business Management / Governance area
• Ability to work under pressure in a dynamic environment with excellent attention to detail, articulate in written and verbal communication, and present and support conclusions to senior management.
• A team player who can work smoothly with a wide range of stakeholders across multiple disciplines and levels of seniority.
• A self-starter with a can-do attitude and an ability to learn quickly.
• Strong Microsoft Excel and PowerPoint tools.

As an Equities Derivatives Group and Market Risk Reporting Product Controller – Associate within the Product Control team, you will support financial controllers and trading desks to ensure accurate execution of risk, Profit & Loss, balance sheet, and month-end close procedures. You will assist with daily risk and Profit & Loss reporting, provide detailed financial analysis, and coordinate with various front and back office support functions. Your role will focus on promoting risk and profit and loss accuracy, ensuring precise balance sheet management, and streamlining month-end close procedures. This position offers the opportunity to develop strong working relationships and enhance your analytical skills.

Job Responsibilities:

• Assist with daily risk, P&L reporting and month-end close processes
• Understand key risk measures (such as Greeks) and risk metrics (such as VaR and Stress)
• Monitor Equities trading limits, maintain limit framework and escalate/explain limit breaches to risk managers
• Support the production of daily VaR and weekly stress results
• Provide detailed analysis and reporting on the risk and financials to desk heads, risk managers, business managers, and senior finance management
• Partner with the business to drive forth and implement robust controls and new business initiatives
• Drive coordination across various front & back office support functions to ensure resolution of control and reporting issues in an accurate and timely manner
• Serve as an analytical and project support resource for product control
• Handle various ad-hoc requests on a daily basis

Required qualifications, capabilities, and skills:

• 3+ years experience within Product Control, Financial Control, Accounting, or related area
• Experience doing P&L and month end close process
• Solid understanding of financial products including derivatives
• High proficiency using Microsoft Office including but not limited to Excel (VBA) and Access
• Bachelor’s degree in Accounting, Finance, Business or related area
• Ability and drive to improve current processes and achieve efficiencies
• Strong analytical skills and attention to detail including a strong control focus
• Self-motivated and comfortable working with large amounts of data
• Excellent communication skills and ability to develop strong working relationships

Preferred qualifications, capabilities, and skills:

• Understanding of tools such as Alteryx/Tableau
• Solid understanding of financial products would be advantageous
• Knowledge of market risk metrics and financial products is required, knowledge on equity derivatives is a plus

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems

• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect
  

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Experience in core java, spring, Web development, AWS services , System design, lambda , SQS, step function
• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies