Servicing Travel Advisor Iv Entertainment Services jobs at Jpmorgan in Australia, Sydney

As a Vice President - Business Manager for our Asia Pacific Securities Services Operations team, you will promote strategic initiatives, optimize performance, and advise senior management in a dynamic, high-profile role. You will play a crucial role in optimizing business performance by promoting key initiatives and serving as a trusted advisor to Business and Group Heads. This dynamic position involves identifying, escalating, and mitigating business risks, and requires adaptability to align with the priorities of various business lines. You will be instrumental in advising senior management and coordinating the deployment of corporate resources to achieve strategic and tactical objectives.

Job Responsibilities:

• Deliver Operations business management services across a range of responsibilities, including strategy tracking and execution, business planning and performance monitoring
• Prepare and communicate business strategy, performance and priorities to key stakeholders, working closely with Operations, Finance, HR, Tech, Legal, Compliance
• Ensure the integrity of the department’s financial performance, including management of expenses and allocations; identify productivity initiatives and drive implementation
• Identify, escalate and mitigate business risks that could impair our ability to do business: e.g. capacity issues, investment costs
• Prepare and manage Offsites / department reviews, Town Halls, organization communications etc.
• Partner with the business, Operations and Technology in the definition of future workflows and implementation of related technology and infrastructure projects to prepare the business to meet the requirements of an ever evolving market structure
• Partner with the relevant external service/ infrastructure providers
• Represent business in respective internal/external working groups
• Support People Engagement initiatives

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Business, Finance, Economics, or other related area
• 8 plus years of experience in Financial Management, Business Management or COO experience
• Strong knowledge and understanding of Securities Services
• Strong presentation skills along with being confident to present to senior stakeholders
• Strong analytical skills, ability to present new ideas in a compelling manner from financial data and create meaningful reports and proposals for senior management
• Build positive internal relationships across different lines of business
• Self-motivated, tenacious, and be able to work with high degree of independence. Excellent time management/prioritization skills is required
• Excellent written and oral communication skills in English
• Should be able to define and deliver to conclusion a strategic agenda across multiple groups
• Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely
• Excellent project management and organizational skills. Attention to detail with logical thought process

Preferred qualifications, capabilities, and skills:

• Knowledge of Global Markets and Payments Products would be advantageous

As an Associate in the Investment Information Services team, you will be responsible for interpreting guidelines, building investment rules, investigation of potential violations and partnering with the investment manager and/or the client to assess their needs and provide solutions. In your new role, you will be exposed to a wide gamut of financial products, including Equities, Fixed Income securities and Complex Assets.

Job Responsibilities

• Interpret guidelines and investment mandates to develop logic-based rules for effective compliance monitoring.
• Implement client requirements for prospectus and rule changes on the compliance platform, ensuring accuracy and timeliness.
• Conduct meticulous root-cause analysis of investment exceptions, including portfolio holdings, composition, historical transactions, and data verification for compliance.
• Resolve compliance exceptions by communicating with clients, fund managers for true exceptions, and upstream teams for data or coding gaps.
• Prepare and deliver comprehensive manual regulatory and client reports, ensuring accuracy and compliance with standards.
• Stay informed on regulatory developments and industry trends in post-trade compliance, providing insights and strategic recommendations to management.
• Collaborate with clients to review and implement changes in global post-trade monitoring regulations, establishing a standard set of regulatory rules.
• Monitor client mailbox, ensuring all queries are resolved urgently and rule coding requests are routed and addressed within set timelines.
• Interface with Controls, Audit, and Risk teams to review, analyse, and enhance all process-related controls for compliance assurance.
• Participate in client calls to review services and discuss ongoing projects, ensuring alignment with client expectations and requirements.
• Support new client onboarding by providing functional expertise and developing customised compliance solutions tailored to client needs.

Required qualifications, capabilities, and skills

• Hold a graduate or postgraduate degree with at least 8 years of experience in financial services, mutual funds, or stock broking.
• Possess extensive experience in post-trade compliance roles within investment banks, asset management, or brokerage firms.
• Demonstrate proficiency in software applications and systems for post-trade compliance monitoring and reporting.
• Have working knowledge in guideline coding on compliance systems like Charles River, Sentinel, and Aladdin.
• Exhibit strong knowledge of global regulatory requirements affecting post-trade activities.
• Understand complex instruments, fixed income, and equity products in depth.
• Exhibit knowledge of the asset management industry, including mutual, pension, insurance, and hedge funds operations.
• Demonstrate outstanding analytical skills for creating logic-based investment rules.
• Maintain a high standard of accuracy and attention to detail.
• Exhibit excellent organisational skills to prioritise workloads and meet stringent timelines.
• Communicate effectively with internal and external stakeholders, building trusted relationships.

Preferred qualifications, capabilities, and skills

• Advanced degree or professional certification including but not limited to Chartered Accountant (CA), Certified Public Accountant (CPA), Chartered Financial Analyst (CFA), Company Secretary (CS), Financial Risk Manager (FRM) qualifications preferred.
• Experience with automation tools (Alteryx, Artificial Intelligence (AI), Machine Learning (ML), Python, etc.) to create efficiencies will be preferred.
• Certification course in Credit Risk Management (CRD), Sarbanes-Oxley Act (SOX), Investment Company Act of 1940 (1940 Act), European regulations preferred.

Client Services Managers (CSMs) are dedicated to fostering close relationships with their clients, understanding their requirements and expectations, and taking accountability for issue resolution. They engage in proactive client management and cultivate long-term partnerships to become trusted advisors. Additionally, CSMs build strong partnerships with Operations, Product, Sales, and Technology, both locally and regionally, to ensure effective service delivery to clients. CSMs collaborate with and manage through various functional areas, both locally and globally, to ensure timely and efficient service provision. They operate with a high degree of autonomy in managing the client experience across the franchise.

As a Client Services Manager in Securities Services, you will be responsible for managing a portfolio of Securities Services' Custody and Fund Services clients. In this role, you will have ultimate ownership of your clients' satisfaction with J.P. Morgan's products and services.

Job responsibilities:

• Develop a partnership approach with clients to understand their operating and strategic business model to foster long term relationships.
• Take full accountability for service delivery and client satisfaction. Building relationships to understand client requirements and expectations and coordinating service delivery across all products and services.
• Act as key contact and escalation point for service delivery issues for internal teams and client.
• Drive resolution and management of client queries, delivery issues and tracking of progress; leveraging internal teams as appropriate.
• Manage change process and projects, whether client requested, or JP Morgan driven, including automation/ standardization efforts.
• Lead in person meetings with clients to build relationships, establish an on-going governance structure, update clients on product and system enhancements, and work to ensure the client’s ongoing satisfaction with JPMorgan.
• Monitor and manage billing accuracy.

Required qualifications, capabilities, and skills:

• University bachelor’s degree or higher
• 5 + years of experience with a custodian, asset management firm, broker/dealer, hedge fund, fund administrator, or other financial markets organizations servicing clients.
• Deep understanding of a suite of products the products including global custody, fund accounting and administration.
• Strong written and oral communication and presentation skills.
• Effective problem solving. Focuses on accountability, action and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm's mission and goals.
• Ability to exercise sound judgment and make effective decisions on behalf of the client and JPMorgan.
• Ability to prioritize, handle multiple tasks.
• Strong work ethic with a desire to work with a team and a willingness to learn the products and processes of JPMorgan.

Should you be interested in developing your skills within a fast-paced environment, with exposure to numerous stakeholders and regulatory documentation, then this role is for you.

As a Relationship Partner - Associate within Investment and Corporate Banking Deal Services, you will collaborate with industry, product, and country teams to support the origination and execution of client transactions across debt, equity, and mergers and acquisitions. In this role, you will take the lead in managing client activities and milestones throughout the deal lifecycle.

Job responsibilities

• Builds and maintains strong relationships with deal teams, supporting the origination and execution phases of transactions for a portfolio of clients across various sectors and cross-border
• Ensures timely completion of client activities and transaction milestones (e.g., client media coverage, ESG/sustainability related assessment, sanctions due diligence, deal announcements, and closure)
• Joins due diligence calls with deal teams to identify and coordinate necessary follow-up actions
• Manages and monitors deal pipeline
• Collaborates with compliance, legal, credit, research, finance and business management, and other teams on clients and transactions
• Attends meetings and provide end-to-end oversight of the underwriting committee approval process
• Partners with the Know Your Customer team to facilitate advisory for new and existing business, ensuring the timely and accurate completion
• Identifies and implements opportunities to streamline processes, alleviating administrative workloads and improving efficiency
• Keeps a close eye on deal controls, ensuring that all milestones are achieved on time and that any issues are promptly addressed

Required qualifications, capabilities, and skills

• Previous experience and sound knowledge of investment banking products such as Mergers & Acquisitions (M&A), Equity Capital Markets (ECM), Leveraged Finance (LF), Debt Capital Markets (DCM), or Loans
• Excellent relationship management skills and comfortable interacting with clients, C-Suite, and senior executives, on a regular basis
• Highly self-driven with the ability to work independently and take full ownership
• Flexibility to juggle multiple tasks and adapt to changing priorities in a fast-paced environment
• Strong decision-making skills, with the ability to identify problems and drive effective resolutions
• A proactive mindset with a track record of delivering dependable, timely, and accurate partnership to deal teams and clients

Preferred qualifications, capabilities, and skills

• A background in relationship management, sales, or deal execution services is advantageous

As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations. Your role will involve booking travel, resolving issues promptly, and liaising with vendors to ensure client expectations are met. You will use conflict management and influence to navigate challenging situations and persuade others to achieve beneficial outcomes. Your attention to detail and analytical thinking will be crucial in managing travel logistics and identifying underlying issues. With a strong understanding of customer experience and travel technology, you will leverage online travel tools to optimize the travel process from start to finish.

Job responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards
• Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation
• Identify and promptly resolve complex travel-related issues, leveraging your skills in conflict management and customer relationship management to de-escalate
• Analyze travel logistics and client feedback to identify areas for improvement and contribute to the development of new solutions
• Maintain professional relationships with vendors, negotiating as necessary to ensure client expectations are met and exceeded
• Communicate effectively and efficiently, with an expectation of being able to engage with high profile and VIP clients

Required qualifications, capabilities, and skills

• Must have at least 5 years of Leisure Travel/Entertainment Services experience.
• Proficient in using native Sabre as GDS
• Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards
• Demonstrated ability to utilize travel management technology tools, including travel planning software and booking systems, to optimize the travel process
• Showcase capacities in conflict management and customer relationship management, with the ability to promptly resolve travel-related issues and maintain professional relationships with clients and vendors
• Developing analytical thinking skills, with the ability to systematically organize, compare, and evaluate various aspects of a situation to identify key information and potential areas for improvement
• Proficient understanding of customer experience and the ability to understand how customers interact and perceive a brand or business throughout the entire customer journey