Developer Support Engineer jobs at Jfrog in United States, Sunnyvale

• Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
• Set up JFrog applications and 3rd party products in various development environments
• Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Maintaining and improving a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
• Ability to work in flexible hours and on weekends while needed
• Develop scripts in Bash, Python, Groovy for debugging and automating

• BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
• Customer-facing experience, 3-5+ years.
• Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
• Experience in Linux - Mandatory
• Strong technical software-related debugging skills - Mandatory
• Understanding of Java or other compiled language - Mandatory
• Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
• Experience with networking and reverse proxy (nginx/httpd) - Advantage
• Experience in the DevOps industry - Advantage

WHAT JFROG CAN OFFER…

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $100,000 to $105,000. Base salary will be based on your skills, qualifications, experience and location.
• JFrog embraces hybrid work: 3 days in office / 2 days remote.
• This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!

Fast-Frogward Your Career

“For developers who work here, they have everything that they can wish for to learn and develop new things including AI and cyber.”

• Drive the development of clear, defensible positioning and messaging for JFrog’s cutting edge MLOps solutions as part of a unified platform, summarizing multiple messages for multiple personas.
• Plan and execute on programs to establish JFrog as the leader in the software development life cycle (SDLC), including ML and AI technologies.
• Strengthen thought leadership positions and market visibility, making an impact on industry influencers, analysts and prospects.
• Work closely with product marketers, digital marketing, analyst relations and product management teams to create continuous demand and effective lead generation campaigns, event speaking optimization, product positioning and driving business growth.
• Expertly create assets and collateral to highlight the benefit of JFrog ML, including presentations, solutions briefs, case studies, white papers, videos, blogs, sales tools, and webinars.
• Infuse the company with competitive environment understanding and market trends, and ensure the global sales and product teams are prepared to address competitive objections.

If you don’t meet 100% of the requirements below – that’s okay, nobody’s perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

• 6+ years of product marketing experience in global hi-tech companies - technical background or relevant marketing experience in machine learning, AI or data science is a must, DevOps/DevSecOps, SaaS or IT solutions is a plus.
• Experience and expertise in managing people and processes across global teams.
• Expertise in defining buyer personas and use cases that ensure focused campaigns and effective content to strengthen brand awareness and drive quality demand. Machine learning, data science and/or AI technology marketing experience is a must.
• Experience in developing effective sales-facing/sales enablement materials, as well as content for website, campaigns, events, and other marketing activities.
• Ability to work independently, with strong collaboration skills in working with cross-functional, international teams and customers.
• Experience working in fast-paced environments and flexible to work with teams across various time zones.
• Excellent, native-level English written and oral communication skills.
• Bachelor's in business, marketing, computer science or related field (MBA desirable).

Additional job requirements

• Location: Sunnyvale or NYC “swamps”
• In-Swamp Presence: 3 days a week
• Travel Requirements: This job may require light travel
• Embrace and and be a guardian of JFrog’s

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $215,000 to $230,000. Base salary will be based on your skills, qualifications, experience and location.
• This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
• JFrog embraces hybrid work: 3 days in office / 2 days remote.
• A supportive and friendly work culture built on our .