Senior Technical Consultant jobs at Intercontinental Exchange - Ice in United States, Jacksonville

Responsibilities

• Assess order and trading activity based upon a variety of alerts generated by surveillance systems.
• Working with colleagues, engage in fact finding to determine if matters warrant further investigation and escalation; document findings.
• Issue formal requests for information to members and analyze their responses; interact with member firms and their counsel concerning those requests.
• Assist with the preparation of memoranda that recommend dispositions of completed investigations and present those findings and recommendations to senior leadership during meetings of NYSE Regulation’s Disciplinary Action Committee.
• Assist with the creation, development, and review of new surveillances and procedures.
• Investigate regulatory issues arising from NYSE business and operations units.
• Identify and mitigate situations that may adversely impact the integrity of NYSE markets.
• Assist with the refinement of surveillance systems to ensure that alert output is meaningful and valid; recommend enhancements to those systems.
• Investigate trading activity by querying, synthesizing, and analyzing large and complex data sets.
• Other projects, as assigned.

Knowledge and Experience

• Possess strong analytical skills, an understanding of equities and/or options exchanges and trading and the ability to work with and synthesize large data files.
• Bachelor’s degree or equivalent work experience.
• Sound judgment.
• Experience relevant to securities markets or compliance (preferred).
• Excellent written and verbal communication skills.
• Ability to work on and prioritize multiple tasks with tight deadlines.
• Ability to work independently while contributing to a collegial, fast-paced, team-oriented environment.
• Solid data analytics capabilities.
• Ability to write and execute SQL queries against large data (preferred).

Job Purpose

Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.

Responsibilities

• Consults directly with clients regarding system requirements and performance related to business processes in the servicing environment; specifically regarding their use of the MSP and related products.
• Works individually or within a team on technology business consulting projects to meet specific client requirements.
• Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
• Expertly researches and documents client needs, technology, or regulations related to system design, enhancement that will impact multiple platforms and/or applications.
• Analyzes industry, company, technology best practices, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices, processes, and changes in technology accordingly.
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
• May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.

Knowledge and Experience

• A Bachelor's degree or the equivalent combination of education, training, or work experience
• Prior Mortgage Servicing experience
• Mortgage servicing product experience (i.e. MSP) highly preferred
• Knowledge of ICE Servicing Digital and Customer Service applications highly preferred
• Functional knowledge in the following area(s) may be required:
  • Escrow Analysis
  • Insurance, including:
    • PMI/MIP
    • Optional
    • Hazard
  • Taxes
  • Payoffs
  • Customer Service
  • Tracking, including:
    • Disaster
    • Task
    • Paid in Full

• Familiarity with ICE Mortgage products and services
• In-depth knowledge of mortgage services industry and associated regulatory and compliance requirements
• Awareness of system-development protocol
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Willingly shares relevant knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approach to take
• Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Resourceful and proactive in gathering information and sharing ideas

Responsibilities

• Develop and execute technical strategies for API, File, and data share platforms
• Own the creation of cross platform standards documentation, success measurements and tools and implementation roadmaps
• Collaborate with sales and stakeholders to identify opportunities and build business cases
• Analyze market trends and client feedback to enhance products and drive innovation
• Design user experiences that align with business goals and ensure scalability
• Prioritize projects and manage resources efficiently across development, QA, and operations
• Develop and champion process improvements and workflow automation initiatives.
• Drive information gathering, scoping, planning, and training sessions with stakeholders

Technical Skills

• Intermediate level experience in Java, .NET, HTML, Javascript or other Front End Application Development Framework . We are not looking for a developer, but someone who can understand the flow of code, and is able to build demonstrations and prototypes
• A solid understanding of zero footprint, web technologies and communication protocols
• Strong knowledge of Python for scripting, data analysis, and data manipulation

Business Acumen

• Strong understanding of market data systems, governance, and entitlements
• Excellent stakeholder management and communication skills
• Knowledge and awareness of Market Trends

Soft Skills

• Excellent communication, problem-solving and analytical skills
• Familiarity with project management methodologies and process management in dynamic environments
• Comfortable in a fast-paced and dynamic environment

Experience:

• 5+ years of experience working in roles that combine technology implementation, planning, and transformation

Education and Technical Knowledge:

• Understanding of data storage, data modeling, data structures, and common query languages
• Bachelor's degree or equivalent preferred

Responsibilities

• Works within a team on MSP standard enhancement projects to meet ICE production deadlines and specific client requirements.
• Perform delivery activities such as supplementing functional documentation, testing support and defect resolution, and production validation support.
• Provides recommendations on best practices and changes in technology as needed.
• Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems.
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests.
• Consults directly with the client and demonstrates understanding of their business and technical needs.
• Prepares enhancement status reports, conducts weekly project status meetings, and attends client testing meetings.
• May mentor, guide, and advise less experienced Integration Consultants.
• May require weekend hours for production validation.
• Work closely with internal resources such as product management, development, and client support, including attending product meetings and forums.

Knowledge and Experience

• Minimum 3 years of MSP user experience
• Familiarity with ICE Mortgage Technology products and services
• In-depth mortgage industry knowledge
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients Excellent verbal and written communication skills when engaging with all levels of management (e.g. executives, managers, individual contributors)
• Prior training or test support experience preferred
• Ability to prioritize and manage work in a fast-paced environment with the ability to pivot seamlessly when required
• Ability to understand, appreciate and deliver premier service to high-profile clients

Responsibilities

• Maintain electrical equipment and related systems including motors, motor starters, motor control circuitry, AC/DC systems and VFD’s
• Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools
• Connect wires to circuit breakers, transformers, or other components
• Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
• Perform and assist with preventative maintenance of various power systems, UPS systems, transformers, transfer switches using standard tools and testing equipment power meters, ammeters, power analyzers and infrared camera
• Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system
• New electrical installations - adding receptacles, new lighting fixtures, conduit work (bend and install), rough out with MC and greenfield
• Low voltage and data installations, run communication wires, punch down standard 568A/568B pin out. Perform industry accepted testing, and have a strong knowledge of different cable types and connector terminations
• Set up and support for various types of high profile events held. Ensure all work is complete in a neat and timely fashion

Knowledge and Experience

• 5+ years of experience as an electrician including a strong knowledge of the National Electrical Code and installation practices
• Ability to read and comprehend blueprints and electrical schematics
• High school diploma or equivalent including formal electrical training as part of a recognized documented program
• Ability to perform daily duties in a safe and professional manner and work as approved by the OSHA safety standards and procedures
• Ability to work with, and lift 50lbs. Climbing of ship ladders, extension ladders, and working at heights in various weather conditions
• Must be able to crawl and work in small, confined spaces for extended periods of time
• Knowledge of basic electronics and computer knowledge and programs is a plus
• The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing
• The ability to bend, stretch, twist, or reach with your body, arms, and/or legs

Hours will be 3:00 PM-11:00 PM EST Monday-Friday

Responsibilities

• Serve as a TA Partner for assigned client groups, utilizing flexible resources as needed to meet hiring demand
• Drive communication between hiring managers, HRBP’s and Talent Acquisition to ensure excellent service and responsiveness
• Lead the planning, execution, and management of recruiting efforts for assigned client groups
• Develop consultative relationships with business leadership, meeting regularly to learn business priorities, hiring plans, and talent needs
• Partner with Talent Acquisition management and business leadership to generate and execute recruiting strategies, employer branding opportunities, process improvement, and programs to create hiring success
• Create recruiting pipelining strategies to build and maintain a continual supply of talent for ICE
• Continually build relationships with candidates through community and organization engagement, attending hiring events, and participation in other talent sourcing opportunities as needed
• Build relationships with HRBP’s for collaboration on business plans, hiring needs, challenges, and recruitment strategies
• Collaborate with other TA team members to share information, generate ideas, and leverage resources to facilitate high-quality, effective hiring

Knowledge and Experience

• Bachelor’s degree and/or equivalent professional work experience
• 6+ years recruiting and proactive candidate sourcing experience in an exempt/professional hiring environment, preferably within both agency and Corporate settings
• Experience with multiple varying Applicant Tracking Systems (ATS), such as iCIMS, Workday, Greenhouse, Taleo, etc.
• Strong preference for technical recruiting experience; i.e. Technical Recruiter
• High energy, self-motivated, and results-oriented working style
• Strong team player, with commitment to collaborative and communicative relationships
• High level of accuracy, confidentiality, and judgment
• Ability to quickly build relationships, handle multiple priorities, organize workload

This role requires work to be performed 5 days/week onsite.

Job Purpose

The Customer Learning Solutions team for Servicing is responsible for creating and maintaining all the educational assets for the 50+ servicing products on the market. These assets include training guides, participant guides, implementation guides, quick start guides, on-demand courses, videos, knowledge bytes, micro-learnings, PowerPoints, learning aids, and job aids.

Responsibilities

• Manage and complete custom training development projects.
• Provide project status reports to training department management and stakeholders.
• May be responsible for regular reporting process administration as “owner.”
• Is an active team member; understands corporate direction and works to support it.
• Work as a member of a team, support all aspects of client learning management systems/client training portals, and training related websites (i.e., intranet, extranet); support all aspects of client learning management system implementation projects for other business units.
• Responsible for following established guidelines and identifying and resolving problems.
• Demonstrate a high-level of skill using development tools and technologies; may function as a mentor to less experienced peers. Requires experience and proficiency with MadCap Flare, Azure Dev Ops, Articulate, Captivate, and Camtasia.
• Partner with product managers and development teams to stay informed of product development strategies across multiple products to identify activities that impact product functionality.
• Share ideas, suggests process improvements, contribute to development of department standards and workflows, research, and report on new trends and technologies.
• Expected to use some independence of thought but refer more complex problems to supervisor or other experts.

Knowledge and Experience

• Bachelor's degree or equivalent experience.
• Five (5) or more years of experience in instructional design, course development, technical communications, or a related field.
• Highly skilled in instructional design with extensive proficiency.
• Manage multiple concurrent projects for 5 or more products or functions, and/or operate as a designated lead for a suite of products.
• Able to diagnose, assess, manage, and guide the internal business partner to the type of asset deliverable needed to meet client’s needs.
• Ability to work under minimal supervision on complex projects and may assist less experienced peers.