Telecommunications Expense Management Tem System Administrator jobs at Intercontinental Exchange - Ice in United Kingdom, South Somerset

Responsibilities

• Lead a team through the idea generation, technical development, implementation and launch of innovative products for entity data and alternative investments (private credit, private equity).
• Be the lead contributor towards the design and implementation of new business initiatives (e.g., new products).
• Define strategy to leverage external data for effective platform/product growth within the region.
• Take a data-driven approach to product enhancements, identifying opportunity areas and contributing to the Product roadmap, prioritizing work to deliver against key areas of focus.
• Partner with Strategic Delivery functions to develop and execute on product roadmaps.
• Participate in both formulating the business strategy as well as channeling into a clearly defined direction and product strategy.
• Work with other product and development leaders to ensure alignment with their roadmaps and delivery.
• Serve a critical role in the successful integration and subsequent product buildout of strategic company acquisitions.
• Participate in cross-functional teams (e.g. Product, Business Analysis, Software Engineering) in the development of business requirements to meet customer needs.
• Collaborate with target market representatives, customers, and partners to create powerful and revenue generating solutions for the marketplace.
• Expertise in business requirements writing. Requires extensive knowledge of all areas of the business including but not limited to content, development, product design, workflow, billing, and configuration.
• Must be well versed in industry and company focused initiatives and understand how that content could be utilized within reference data products.
• Understand the business problems and opportunities in the context of the requirements and help recommend solutions that enable the organization to achieve its goals.
• Liaise with the Stakeholders in managing, defining, prioritizing, planning, and executing the vision for our applications targeting our core Data Services customers.
• Identify and communicate project risks and issues.
• Ability to operate in a multi-tasking and deadline driven team environment.
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills, and experiences.
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.

Knowledge and Experience

• Bachelor’s degree is a minimum.
• 5+ of experience in the financial services industry working with reference data. Ideally, some of these were when you were leading a team.
• 3+ years of experience querying / retrieving data from structured databases (SQL/Oracle. Python).
• Experience with alternative investments
• Excellent ability to communicate technical ideas and concepts to colleagues outside the domain.
• Strong collaboration skills – ability to navigate cross functional teams to deliver on shared objectives.
• Excellent communication and listening skills with an ability to develop a clear message for senior management and craft the story around it.
• Must have the ability to develop strong relationships with colleagues at all levels of the organization
• Organized and structured with excellent attention to detail.
• Acute understanding of how data is stored and flows through systems and databases.
• Skilled in excel to analyze data, identify trends, and come to conclusions.
• Understanding of how to identify and develop product enhancements.
• Excellent analytical and problem-solving skills - solid hands-on experience of functional analysis, with extensive experience translating business requirements into functional, design and test documentation.
• Strong written and verbal communication skills - ability to work with the client/user community to translate their requirements, however expressed, into development materials and conversely present development materials to client/users in a comprehensible way.
• Must be able to supervise, organize, prioritize workload and work on numerous projects/tasks at one time.
• A working knowledge, and ideally hands on experience, of the development life cycle, covering basic design, testing cycles from unit to acceptance testing, implementation, and post release bug/issue fixes.
• Familiarity with a range of product interfaces (XML/JSON Files, APIs, Front-End Viewers).
• Strong communication and leadership skills.

Responsibilities

• Administer and maintain the TEM system, ensuring data accuracy and system availability.
• Load, validate, and reconcile telecom invoices across all services (e.g., voice, data, and Hosting).
• Monitor and analyze telecom usage and expenses to identify discrepancies, savings opportunities, and billing errors.
• Maintain and update telecom inventory, including circuits, services, and contracts.
• Support procurement activities including contract tracking, renewals, and RFP support.
• Collaborate with Finance and Accounting to ensure accurate chargeback allocation and reporting.
• Manage vendor relationships and coordinate dispute resolution and service adjustments.
• Develop and generate custom reports and dashboards to support business decisions.
• Provide training and support to end users of the TEM platform.
• Assist with implementation of new telecom technologies and system integrations.
• Recommend process enhancements to improve system reliability and efficiency.
• Identify opportunities to streamline TEM processes, automate tasks, and improve overall efficiency through scripts and automation where possible.

Knowledge and Experience

• Bachelor’s degree in Business, IT, Telecommunications, or a related field (or equivalent experience).
• 3+ years of experience in telecommunications expense management, telecom billing, or related roles.
• Strong understanding of telecom services, invoices, and billing structures.
• Experience with TEM platforms (e.g., Tangoe, Calero, Sakon, Cass, or similar).
• Proficient in Excel and data analysis; familiarity with reporting tools is a plus.
• Strong understanding of data processing workflows, invoice lifecycle, and system integrations.
• Proficiency with databases (SQL), file management (SFTP, flat files, XML, etc.), and automation scripting.
• Excellent attention to detail and organizational skills.
• Strong interpersonal and communication skills, with ability to interact with technical and non-technical stakeholders.

Job Purpose

Responsible for developing, implementing and ongoing governance of Third-Party Risk Management (TPRM) organizations Program Governance and Quality Assurance functions. This includes but not limited to:

• Standard repeatable process to generate risk-based reporting and analytics.
• Maintain quality assurance and ensure compliance with TPRM program policy and standards.
• Provide guidance, assistance in on-going training and awareness activities across the enterprise.
• Support and assist with all internal and external audit/exam related inquiries.
• Develop and maintain interdepartmental relationships with business partners.

Responsibilities

• Support internal stakeholders prior to onboarding and throughout the third-party life cycle.
• Conduct foundational assessments of new third parties prior to engaging in a contractual relationship.
• Assists and analyzes third party risk and evaluates third party service providers.
• Assists in oversight, reporting, and annual evaluations.
• Determines infrastructure improvements to drive reductions in run rate savings without compromising business strategy.
• Gains understanding of complex supplier pricing models, develop cost analysis, scorecards, and division vendor reports, and helps conduct quarterly business reviews.
• Procures services and materials as directed by and approved through internal channels and policy.
• Assists in the sourcing and operational negotiations and third-party risk reviews as needed.
• Supports contract development, third party risk reviews, and approval process and provides contract information as needed.
• Develops and applies standardized and rigorous approach to financial analysis.
• Develops, implements, monitors, and reports performance measures that demonstrate value and ensure vendor performance.
• Conducts reviews which measure end-user satisfaction, spend and usage trends (historical and projected), prices, quality and service levels, savings, supplier performance metrics, next-generation improvement opportunities, etc.
• Participates in stakeholder interviews to gather information regarding current practices, processes, and behaviors.
• Performs other related duties as assigned.
• Maintain awareness of emerging trends for services provided by various third parties.
• Support ongoing training awareness of industry trends and other related duties.
• May require occasional domestic travel as needed.

Knowledge and Experience

• Bachelor’s degree in Business Administration, Finance, or a related discipline; or the equivalent combination of education, training, and work experience.
• 8+ years of relevant work experience OR at least 5 years in a third-party risk, operational risk, or vendor risk role with experience in offshore vendor management and site assessments and successful completion of tasks in the promotional matrix.
• Requires demonstrated experience leading a team.
• Relevant certifications may also be credited as relevant work experience.
• Previous working knowledge of relevant legal and regulatory requirements, such as but not limited to
  • SEC, FINRA, CFTC, FDIC (Bonds Market)
  • Bank Of England (BOE)
  • Financial Conduct Authority (FCA)
  • European Securities and Market Authority (ESMA)

Preferred

• Certification such as, CISA, CISM, CISSP, CTPRP etc.
• Experience with the following tools: ServiceNow, ProcessUnity, Oracle, UpGuard, Supplier.IO
• Business Acumen in Capital Markets, Exchanges, Clearing Houses, and/or Corporate Fixed Income.
• Requires extensive knowledge of risk methodologies and techniques.
• Excellent analytical, decision-making, and problem-solving skills.
• Ability to persuade, negotiate and influence others to get buy-in and support.
• Knowledge of ICE business environment and the ability to evaluate risk implications inherent in new product and market development.
• Experience of working with a diverse range of data sources/streams and managing these effectively.
• Experience identifying due diligence requirements.
• Experience planning vendor engagements and overseeing and monitoring activities.
• Experience reporting vendor status.
• Experience with strategic sourcing activities.
• Excellent analytical, decision-making and problem-solving skills.
• Ability to develop relationships with business units, especially as it relates to operations and technology.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels within ICE or outside the organization (executives, regulators, clients, etc.).
• Ability to provide information to a wide variety of audiences regardless of topic and effectively deal with issues that are confidential and sensitive in nature.

Job Purpose

The Market Data Operations group is responsible for the management, provisioning, reporting and overall data usage compliance of market data both internally and externally. Our remit:

• To provide a value-add service across ICE Data Services’ multiple business lines.
• To establish a proactive, forward-facing, service orientated group with a clear understanding of the value of the corporate strategic assets (“the data”) of which we are in effect the custodians.
• To implement a series of clearly defined best practices across all business lines and all product lines in order to support our global business in a timely, efficient & compliant way.
• To implement robust processes to support the sales cycle and the client on-boarding process while adhering to our core principals of source compliance & consistency
• The Exchange Expense Management group’s core function is to ensure all fees paid to exchanges and Third-Party data providers are validated, accounted for, and where appropriate are passed along to our clients as required.

Responsibilities

• Investigate, review, and where appropriate arrange for remediation for expense items related to market data supplied by Exchanges and Third-Party Providers
• Review routine processes tied to expense allocation, budgeting, and payment with an eye toward streamlining and improvement
• Collaborate with stakeholders both within the Market Data Operations Teams and other departments/groups on the implementation of new or additional processes, tools, and systems to improve transparency and lessen manual efforts
• Prepare and present reports outlining progress made, future endeavors, patterns and trends of Exchange Expense Management initiatives
• Participate on Market Data Operations team projects as assigned

Knowledge and Experience

• Working knowledge of finance concepts such as Budgeting, P&L, Royalties/Revenue Shares, Purchase Orders, and General Ledger Accounting
• Proficiency in Microsoft Office with concentration in Access and Excel
• Experience in Tableau or other data analytics report suites a plus
• Self-motivated with strong time management and prioritization skills
• Ability to confidently present and participate in meetings and discussions with both peers and multiple levels of management
• Strong written, oral, and interpersonal skills

Job Purpose

The Senior HRIS Analyst serves as a strategic and technical expert responsible for configuration, maintenance, and enhancement of the Human Resource Information Systems (HRIS), with a focus on global payroll, benefits and workforce management modules. This role ensures the HR system support business objectives by delivering accurate data, streamlining processes, and enabling compliance with regulatory requirements. The analyst collaborates with various HR, HRIS, and IT teams to troubleshoot issues, implement system upgrades, and provide data-driven insights to support decision-making.

Responsibilities

• Serve as the functional lead for payroll and support the lead team members for benefits and workforce management to ensure cohesive system support and serve as backup when needed.
• Build strong partnerships with payroll, benefits, HR business partners, and HR operations to understand strategies, processes, goals, and regulatory changes across US, Canadian, and UK payrolls, US benefits, and global workforce management.
• Configure and maintain payroll, benefits, and workforce management modules in the HRIS based on business requirements.
• Develop and maintain reports for data analysis, auditing, and user reporting across functional areas.
• Collaborate with backup team members to ensure alignment and continuity in payroll configuration and reporting.
• Partner with technical HRIS team members on system integrations, complex reporting, security roles, and other technical functions.
• Maintain and contribute to documentation for system configurations and processes.
• Promote cross-functional understanding of HRIS configurations and reporting to ensure consistent enterprise-wide support.
• Evaluate new and updated system features; recommend roadmaps, testing plans, and implementation strategies.

Knowledge and Experience

• In-depth knowledge of HRIS systems (e.g., Oracle Cloud HCM, UKG Pro, Workday, Dayforce), with a focus on payroll, benefits and workforce management.
• 5+ years of experience implementing or managing payroll modules, preferably with Oracle Cloud HCM or UKG Pro, and experience with US multi-state, Canadian, and UK payrolls.
• 3+ years of experience managing benefits and workforce management modules in HRIS systems.
• Strong understanding of payroll compliance and processes in the US, Canada, and UK, including tax regulations, statutory reporting, and year-end processing.
• Familiarity with US benefits programs (e.g., health and welfare, retirement, leave) and related compliance (e.g., ACA, COBRA, HIPAA, ERISA).
• Knowledge of global timekeeping, scheduling, and labor tracking systems, including time off and absence plans.
• Proficiency in reporting tools such as Excel, HRIS report writers, and BI tools (e.g., Power BI, Tableau).
• Experience in system configuration, testing, troubleshooting, and documentation.
• Understanding of HR-IT collaboration, including system integrations, data security, and access management.
• Familiarity with project management methodologies (Agile, Waterfall) and experience leading and contributing to HRIS projects.

Key Abilities

• Analyze complex data and system configurations to identify issues, trends, and improvement opportunities.
• Troubleshoot and resolve system issues effectively and recommend effective solutions.
• Communicate technical and non-technical concepts clearly to both technical and non-technical audiences, including both written and verbal communications.
• Collaborate cross-functionally with HR, payroll, benefits, IT, and vendors to align system functionality with business needs.
• Consistently maintain high accuracy, especially when handling sensitive employee data and configurations.
• Adapt to dynamic environments and changing priorities, especially during system upgrades, acquisitions, and regulatory changes.
• Create clear documentation and train others on system functionality.
• Align HRIS capabilities with organizational goals and recommend strategic enhancements.
• Utilize critical and creative thinking skills in problem-solving and solution building.

Job Purpose

ICE Bonds is a leading provider of electronic fixed income trading solutions that provides firms with access to centralized liquidity and automated, cost-efficient trade execution services. Comprised of three leading fixed income electronic trading platforms, ICE Bonds allows clients to view and execute transactions in a broad array of fixed income products.

Responsibilities

• Prospect, onboard, and engage sellside accounts across trading, sales, technology and business functions
• Drive consistent usage of ICE Bonds platforms and generate transactional activity on platforms
• Build and maintain strong relationships with client roles across the front office
• Provide strategic feedback to Sales & Product management based on client response
• Conduct comprehensive periodic performance reviews to optimize trading activity
• Understand client front office workflows and ICE solutions to identify cross-selling opportunities
• Educate clients about new protocols and enhancements, and manage technical project timelines to advance platform integrations

Knowledge and Experience

• 2+ years of experience within Electronic Fixed Income Trading
• 3+ years working in a client-facing sales role
• Demonstrated ability to develop and maintain strong client relationships
• Strong prospecting/ new business sales experience
• Strong knowledge of Corporate and/or Municipal Bond Market
• Excellent communication and client service skills
• Highly motivated multi-tasking collaborator
• Candidates must be prepared to travel 30%
• Bachelor's degree required
• Series 7 required
• Series 63 preferred

Responsibilities

• Formulate and execute the client growth strategy for the Asia Pacific region.
• Provide support and coaching to the team in account planning, strategic renewals, erosion mitigation, complex RFPs, and negotiations.
• Foster strong client relationships, particularly with C-Suite executives and senior managers.
• Stay informed about the ICE Fixed Income & Data Services products and solutions and their market applications in the APAC region and globally.
• Understand the client base composition and assist the Relationship Management team in developing territory plans to meet objectives.
• Collaborate with other senior leaders worldwide to drive top-line revenue growth.

Knowledge and Experience

• 7+ years of client management and leadership experience in institutional financial markets, particularly working with clients in our key segments.
• 5+ years of experience in leading and coaching teams.
• Strong communication, organization, presentation, and negotiation skills in Business English (both verbal and written).
• Demonstrated personal integrity and a confident, positive manner.
• Ability to work effectively both independently and as part of a team.
• A learning mindset.
• A solid understanding of financial markets and market data is essential, along with a passion for the industry.