Client Support Specialist jobs at Intercontinental Exchange - Ice in United Kingdom, South Somerset
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Company (1)
Job type
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Job title (1)
United Kingdom
South Somerset
16 jobs found
08.05.2025
IE-
Intercontinental Exchange - ICE Engineer Premier Technical Support United Kingdom, England, South Somerset
Drive resolution of complex production issues, including escalation management, system testing, facilitation of strategy sessions, and transfer of knowledge. Acquire and grow knowledge of existing and new ICE products and...
Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions. Resolve problems in a timely manner with minimal assistance for 85% of all cases...
2+ years of experience supporting market data infrastructure such as ACTIV Financial, TREP (Refinitiv), or Bloomberg infrastructure, APIs, etc. 1+ years Product knowledge across multiple asset classes Fixed Income, Equity...
Maintains and fosters the relationship between the clients and ICE by ensuring client satisfaction, maintaining client communication and problem resolution. Effectively manages and responds promptly to a high volume of...
Assist in compiling monthly and quarterly performance metrics to allow for regular internal and external review. Identify and report on trends in metrics, case volumes, challenge categories (pricing and reference...
Own, co-lead, manage and support sales cycle from strategy and lead generation all the way through negotiations, contracting and closing, working closely business development, sales, product, marketing, and other teams...
Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions. Resolve problems in a timely manner with minimal assistance for 85% of all cases...
Drive resolution of complex production issues, including escalation management, system testing, facilitation of strategy sessions, and transfer of knowledge. Acquire and grow knowledge of existing and new ICE products and...
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