Manager Full Stack Development jobs at Intercontinental Exchange - Ice in India, Pune

Job Purpose

ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency.

A background in financial services (specifically mortgages and lending) is required along with operational experience.

Responsibilities

• Hire, train, and manage a team providing technology-enabled services to US based mortgage companies.
• Oversee the activities of the team and optimize their performance daily.
• Act as escalation point for the Team Leader/Asst. Manager to overcome any obstacles to service delivery.
• Ensure that Data Security is maintained.
• Document standard operating procedures (SOPs) for the team and hold employees accountable for following SOPs.
• Track and document each employee’s time spent on each mortgage folder.
• Work closely with the ICE Data Services team to identify and correct Learnset anomalies.
• Prepare operational status reports and dashboards for ICE upper management in the US.
• Demonstrate strong follow-through and consistently keep commitments to customers and employee.
• Oversees large team or area of the business; manage client communication; performs complex work and develops business plans, processes and policies.
• Focus is on client delivery, process management, business planning.
• Manage one or more business planning areas, such as capacity planning, client onboarding, cost estimating and responding to new demands.
• Manage one or more core functional areas such as quality, productivity and utilization management.
• Co-ordinate and or manage inter department projects.
• Manage social and communication related initiatives.
• Participate in managing client delivery.

Knowledge and Experience

• Bachelor’s degree or academic equivalent
• 6+ or more years of experience in the mortgage lending or financial services market
• 2+ years of experience managing a small- or mid-sized BPO/kpo team.
• Strong written and verbal communication skills
• Strong problem solving and decision-making skills.
• Excellent time management and organizational skills
• Ability to work efficiently and independently.
• Ability to work under pressure and time constraints, handling multiple tasks simultaneously.
• Initiative and strong sense of ownership
• Proven ability to create and maintain strong customer relationships.
• Must be comfortable communicating with both technical and non-technical audiences.

Preferred

• Broad understanding of cloud technologies
• Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows
• Ability to document standard procedures and effectively train and motivate employees.
• Expert level knowledge.

Responsibilities

• Provide leadership to the team daily through various processes, fostering cross teams and internal collaboration.

• Provide the technical guidance to the team to build scalable services and applications optimized for the best customer experience, with scale, performance, security, and availability considerations.

• Lead effort to requirement, design, architect and write software components.

• Able to report the status and quality of team deliverables.

• Identify opportunities to improve and optimize applications and processes.

• Support diagnosis of complex developmental & operational problems and improvements.

• Support the team members engagement and career development.

• Collaborate with global stakeholders and business partners for product delivery and its improvements.

• Follow company software development processes and standards.

• Unblock the team members from technical and solutioning perspective.

• Provide required support and assistance for production outage.

• Support the hiring needs for the team.

Knowledge and Experience

• Bachelor’s or master’s degree in computer science, Engineering, or a related field

• 14+ years of software product development experience.

• Experience in building and managing development teams with multiple technologies.

• Experience in design and development with Java or .Net(C#) is must.

• Has experience of least one more other language like NodeJS or Python

• Experience in enterprise web-based application technologies and corresponding protocols.

• Different Application framework experience.

• Experience with at least one public cloud AWS, GCP, Azure (AWS preferred) and Exposure to serverless.

• Solid understanding of security concerns for web-based applications

• Good understanding of REST architectural style, Microservices concepts and technologies.

• Proficiency in the different development, integration and QA tools.

• Strong experience with database concepts (Relational and non-relational)

• Good to have exposure other tools and technologies: Docker, Pipeline, Terraform, Queuing, Caching

• Able to contribute on above mentioned technologies when needed.

Responsibilities

• Manage to business processes, which, when implemented, will lead to exceptional performance.
• Manage to a set consistent service delivery key performance indicators as required by functional role.
• Create a cooperative environment where full understanding of the performance and enablers of "best in class" Technical Support team are fully understood across all team members.
• Select and recruit team members with high potential in service delivery.
• Manage timely departmental workflow and productivity, as well as enhance agent experience and knowledge.
• Develop tactical proposals for the department to support company initiatives.
• Identify and implement procedures and training tools for the agents on troubleshooting, customer service skills and handling severity issues.
• Develop Technical Support staff through effective hiring, coaching, evaluative performance feedback and guidance.
• Provide leadership and training for all associates in a professional and positive manner to promote corporate goals and achieve department objectives.
• Administer staff effectively to balance individual, team, departmental, and organizational goals and obligations.

Knowledge and Experience

• 5+ years minimum experience in a customer-facing technical support, or equivalent roles.
• Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. Strong working knowledge of operational best-practices which govern delivery of technical support.
• Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Possesses and understanding of, or can demonstrate the capacity for functional understanding of the concepts of case and problem management.
• Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. Capable of managing and driving teams cross-functionally toward tactical goals, including the engagement in, and leadership toward Major Incident Management.
• Manages Complexity: Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution. Critical thinking; Problem solving. Excellent analytical and problem resolution skills.
• Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience-appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Excellent written and verbal communication
• Plans and Aligns: Successfully applies effort toward the planning and prioritization of work efforts necessary to support and satisfy commitments aligned with organizational goals. Objective oriented; Develops initiatives and actions to support objectives; Anticipates and adjusts; Plans for contingencies. Excellent organizational and time management skills.
• Drives Engagement: Actively works to motivate and create a climate of high-engagement and orientation toward achievement of objectives and goals. Empowers; Invites input; Fosters visibility and ownership. Ability to lead, train and motivate staff at all levels and cross-functionally.
• Action Oriented: Seeks new opportunities and challenges with urgency, energy, and enthusiasm. Can-do attitude; Steps-up to challenges; Bias for action. Ability to set goals and meet deadlines at the initiative, project and task level. Ability to delegate appropriately and monitor/measure effectiveness.
• Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer. Excellent customer service and crisis management skills.
• Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy. Ability to work well with all levels of management.
• Strategic Mindset: Possesses the ability to rationalize future possibilities and translate into actionable and breakthrough strategies. Anticipates trends; Develops future/forward-thinking scenarios.

Preferred Knowledge and Experience

• Resilient: Capable of handling setbacks, adversity, and crises effectively and with poise. Maintains positive attitude; Handles pressure; Finds growth in adversity.
• Thought Leader: Recognized as an authority or expert in their field whose opinions are informed and trusted. Innovative; Inspiring; Passionate.
• Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient.
• Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge.
• Strong knowledge of, recognition of importance, and willingness to drive adherence to company policies, procedures and process.
• Full knowledge of Client Support, Technical Support, or equivalent operational functions, procedures and quality of service measurement.
• Bachelor's degree in Business Administration or Computer Science preferred.

Job Purpose

You will be working and cutting edge technologies React JS, Node JS, Cloud Platforms (GCP/AWS) and more.

Responsibilities

The Senior Full Stack Software Engineer acts as a technical person to develop robust, best in class software for the ICE Products. The Senior Full Stack Software Engineer will work on software development initiatives from initial design through testing, with attention to details. Including work on full stack environment from GCP/AWS infrastructure automation to UI performance. This role will come with solid experience in emerging and traditional technologies such as: AWS/GCP infrastructure services, node.JS, React, .NET, C#, REST, JSON, XML, HTML / HTML5, CSS, NoSQL databases, relational databases etc. As a Sr. Full Stack engineer you will play an integral role in ensuring that ICE designs, implements, and maintains secure coding practices to the highest security standards. In addition, this role includes:

• Product Development - Support the Software Development Lifecycle from design review through testing.
• Agile Methodology – Responsible for leading software enhancements, defect corrections, integrations of features through incremental releases using agile principles.
• Tools Management – Focus on automation while implementing, maintaining, and integrating cutting-edge technologies to ensure software is scalable with optimal performance.
• Developer Growth – Write sustainable software by ensuring all functionality/features have detailed documentation. Design innovative software solution to improve performance and scalability. Able to work effectively in a team environment, as well as cross functionally. Assist with setting development best practices and standards.
• Software Architecture - Contributing to improve and inovate legacy and mordern architecture and alining with cloud software best practices

Knowledge and Experience

• Team attitude/cluture and desire to develop 1st class applications
• 5 - 8 experience in enterprise software development experience
• Experience with advanced JavaScript, CSS and functional programming
• Strong experience with NoSQL databases, Mongo DB and relational databases (MySQL, MariaDB, Postgres)
• Hands on experience with at least one JavaScript framework such as React and/or Angular.
• Hands on experience in Node JS at least on backend framework viz. Express JS.
• Knowledge of cloud technologies AWS and/or GCP.
• APIs RESTful design concepts, design by contract, and JSON-pure APIs
• Experience with iterative/test driven development, code refactoring and continuous integration
• Experience with client-side testing tools like Jest, Enzyme, etc.
• Knowledge about browser quirks and can develop/optimize across different browsers
• Passionate about learning new technologies and adapting to complex and fast-moving environments

Preferred

• .Net and C#
• Docker & Containerization
• TypeScript
• Webpack
• Git
• JIRA
• SDLC Processes

Job Purpose

You will be working and cutting-edge technologies React JS, Node JS, Cloud Platforms (GCP/AWS) and more.

Responsibilities

The Full Stack Engg. Manager acts as a technical person to facilitate, design and develop robust, best in class software for the ICE Products. This role will come with solid experience in emerging and traditional technologies such as: AWS/GCP infrastructure services, node.JS, React, .NET, C#, REST, JSON, XML, HTML / HTML5, CSS, NoSQL databases, relational databases etc. As a Sr. Full Stack engineer you will play an integral role in ensuring that ICE designs, implements, and maintains secure coding practices to the highest security standards. In addition, this role includes responsibilities for:

• Provide leadership to the team daily through various processes, fostering cross teams and internal collaboration.
• Provide the technical guidance to the team to build scalable services and applications optimized for the best customer experience, with scale, performance, security, and availability considerations.
• Lead effort to requirement, design, architect and write software components.
• Able to report the status and quality of team deliverables.
• Identify opportunities to improve and optimize applications and processes.
• Support diagnosis of complex developmental & operational problems and improvements.
• Support the team members engagement and career development.
• Collaborate with global stakeholders and business partners for product delivery and its improvements.
• Follow company software development processes and standards.
• Unblock the team members from technical and solutioning perspective.
• Provide required support and assistance for production outage.
• Support the hiring needs for the team.

Knowledge and Experience

• Bachelor’s or master’s degree in computer science, Engineering, or a related field.
• Team attitude/culture and desire to develop 1st class applications
• 10 - 14 years of software product development experience.
• Experience in building and managing development teams with multiple technologies.
• Experience in design and development with UI, Backend and DBs is must.
• Has experience of least one more other language like NodeJS, Express JS, React JS/AngularJS, NoSQL databases, Mongo DB and relational databases
• Experience in enterprise web-based application technologies and corresponding protocols.
• Experience with at least one public cloud AWS, GCP, Azure (AWS preferred) and Exposure to serverless.
• Solid understanding of security concerns for web-based applications
• Good understanding of REST architectural style, Microservices concepts and technologies.
• Proficiency in the different development, integration and QA tools.
• Strong experience with database concepts (Relational and non-relational)
• Good to have exposure other tools and technologies: Docker, Pipeline, Terraform, Queuing, Caching
• Able to contribute on above mentioned technologies when needed.
• Passionate about learning new technologies and adapting to complex and fast-moving environments