Jobs at Intercontinental Exchange - Ice in India, Pune

Responsibilities

• Be an active participant in planning, grooming, and designing product features with the ability to view the product from a customer perspective
• Collaborate with cross functional teams involved in product delivery
• Write test plans: develop, execute and automate test cases
• Review and triage test failures and verify fixes
• Participate/host defect triage meetings
• Participate in product defect and incidents RCA
• Enhance and extend test automation libraries and frameworks
• Create new test frameworks as and when needed
• Manage multiple competing priorities in a fast-paced, agile environment
• Participate in on-call rotations, driving bug isolation and helping restore the service
• Stay current with the latest engineering technologies and best practices
• Estimate the effort for testing, automating features at release level and work with team in delivering it
• Lead junior team members in team, guiding them to develop robust tests and debugging
• Provide periodic updates to the management at sprint and release level
• Foresee and share risks to release timelines with management in a timely fashion
• Provide input on mitigation plans

Knowledge and Experience

• BS/MS in Computer Science or equivalent domain
• 6+ years of experience in Software Quality Engineering
• Excellent analytical skills
• Ability to analyze requirements, develop test plan/strategy, create and execute test cases, track defects and report results
• 5+ years of experience on object-oriented programming language like Java
• Expert in test automation using Java, TestNG, maven and Selenium. The ideal candidate can create new frameworks for new problems without any guidance
• Proficient in SQL queries and Relational Database concepts, Aurora Postgres, AWS RDS, PostgreSQL, MSSQL, data structures and data operations in general
• Expertise in data workflow testing, data analysis, test data creation in different format/input files along detailed data verification testing with handling regulated data
• Experience in testing and delivering enterprise products on cloud
• Hands on experience with AWS technologies like Athena, Glue, EMR
• Good knowledge of API testing techniques and tools: Postman, REST-Assured or TestNG
• Sound technical background, great communication skills, ability to innovate and simplify, and a motivation to achieve results in a fast-paced environment
• Proficient in debugging and resolving SOA(Service Oriented Architecture) based products on cloud.
• Proficient understanding of code versioning tool and familiarity with Continuous Integration atmosphere
• Relentlessly high standards

Preferred

• Working experience with Python; if not, then candidate should be willing to learn Python
• Working experience with services/tools like Kafka/Kibana/Splunk/PostGreSQL/Snowflake/AWS Athena/AWS Cloud watch/ AWS RDS/DB Solo/MS SSIS
• Exposure to Security and Performance testing

Job Purpose

ICE Mortgage Technology (IMT) is the leading cloud-based lending platform provider for the US residential mortgage finance industry. IMT’s technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency.

Responsibilities

• Analysis, Solution and Improving processes and methodologies in the team.
• Delivering high quality products and understanding business requirements.
• Produces a well-thought-out architecture that can scale, performance, secure and high reliability.
• Understanding business requirement and translating that into a technical implementation plan.
• Demonstrated ability to deliver working solutions on time to customers.
• Able to influence and collaborate closely with groups within the product line.
• Design and build scalable services and applications optimized for the best customer experience possible
• Contribute to architecture, design, and implementation of our next-generation cloud services
• Provide technical leadership, create technical specifications for new microservices and API’s
• Take ownership of the quality of the service from coding to production
• Maintain developer documentation for the new API’s to encourage adoption and best practices

Knowledge and Experience

• BS or MS degree in Computer Science or a related technical field
• 5+ years of software development experience using Object Oriented design for high-volume transactional and customer-facing web API using C#, .NET
• Hands-on experience with CI/CD, design reviews, code reviews, TDD, unit testing, integration/system testing, monitoring, alerting, agile development practices
• Full-stack experience, knowledge of platform and application layer development processes in a Micro-service environment
• Deep understanding of industry standards and industry best practices for large, sophisticated platforms and services
• Experience with REST architectural patterns and experience building, exposing, consuming RESTful services
• Extensive hands-on knowledge and experience with database design and management for PostgreSQL, SQL, Oracle, NoSQL
• Proven success in designing robust and scalable production systems
• Experience with security protocols and security best practices
• Extensive hands-on experience designing and implementing API’s and SDKs
• Extensive experience designing and releasing service offerings across single or multiple cloud providers
• Strong communication skills, able to communicate effectively with developers, project managers, UX, QA, and the leadership team
• Deep knowledge and understanding of scrum/agile development methodologies

Job Purpose

As a Senior Manager with the Simplifile team, you will apply your experience in Enterprise Software Development to lead and manage a fast-paced software development team. As a member of this team, you will utilize your knowledge of software development methodologies, best practices, problem solving and industry experience to work with the team in the design, development, maintenance and support of Simplifile’s products and necessary supporting tools. You will collaborate with members of multiple teams to support the full life cycle of engineering projects.

Responsibilities

• Lead, mentor, and grow both front and back-end engineers, fostering a collaborative and inclusive environment.
• Responsible for directing staff on all phases of the project life cycle including implementation, programming, testing, and maintaining software systems.
• Coach staff towards career goals and monitor performance.
• Plan technical roadmaps that align with the broader organization and direct their execution with reasonable task assignments.
• Support the creation and implementation of departmental strategies.
• Build high-quality, innovative, and fully performing software that complies with coding standards and technical designs.
• Hire, evaluate and promote engineers to build a strong team.
• Participate in discovery processes collaborating with key stakeholders to identify business requirements and expected outcomes.
• Collaborate with QA team to ensure quality production code.
• Collaborate with Project Managers to align development timelines, resource allocation and deliverables with project goals.
• Design, implement, and support process improvements to guide development activities.
• Design and build scalable services and applications optimized for customer experience.
• Work with the product organization to identify scope of work and feasible timelines, prioritize work, and allocate available resources.
• Solve complex problems in development and provide solutions based on technical standards, practices and existing precedents or procedures.
• Work effectively with members of the team, as well as other teams, vendors, and customers.
• Frequent interaction with team and management to resolve issues or inquiries related to development, improving processes and procedures where possible.
• Provide engineering level production support for the Simplifile application.

Knowledge and Experience

• Bachelor’s or master’s degree in computer science or a related technical field.
• 10+ years’ experience with relevant software stack and processes.
• 3+ years managerial experience
• Mortgage domain experience preferred
• Hands-on experience with CI/CD, design reviews, code reviews, TDD, unit testing, monitoring, alerting, and agile development practices.
• Experience with both front and back-end technologies, such as Java, Spring, MySQL, Angular, React, Node.js, JSON, XML, XSL, etc.
• Beneficial experience: MongoDB, Elasticsearch, TestNG.
• Deep understanding of industry standards and best practices for sophisticated platforms and services.
• Proven success in designing robust and scalable production systems.
• Experience with security protocols and security best practices.
• Detail oriented with good organizational skills.
• Excellent verbal and written communication skills.
• Deep knowledge and understanding of scrum/agile development methodologies.
• Ability to work and be a leader in a collaborative team environment.
• Able to communicate and navigate effectively with internal and external customers to resolve technical issues and collaborate on new projects and integrations.

Job Purpose

ICE Clear Europe’s Clearing Risk Department (“CRD”) is looking for a front office risk director. The successful candidate will work closely with the senior management in overseeing and shaping the risk management practice at one of the largest futures and options clearing houses in the world. You will be joining a very dynamic team, be exposed to a wide range of asset classes and be challenged with complex risk problems. You will be responsible for managing all aspects of the day-to-day risk management and drive improvement and enhancements, including identifying, developing and overseeing the implementation of new risk management tools and techniques to enhance the risk management process and risk controls. You will also contribute towards the design and implementation of new risk initiatives and products that benefit the business.

Responsibilities

• Identify areas where the risk models, risk management processes, or infrastructure can be improved
• Assist with designing and implementing improvement and enhancements to models, risk infrastructure, and processes. Act as the project lead in seeing it through completion
• Frequent communication with representatives from clearing members, risk committees and senior management of ICE
• Strike the right balance between complying with global regulatory standards and achieving commercial business requirements
• Ensure the risk management framework and risk policies are being adhered to and are consistent with regulatory and industry standards
• Monitor model performance tests and assess the appropriateness of models in order to demonstrate policy adherence
• Conduct mathematical/statistical analysis to calibrate and enhance risk models
• Collaborate with colleagues on key policy and methodology development
• Documentation of risk polices and models to clearing members, regulators, risk committees and other governance bodies
• Conduct project work and run thematic or ad-hoc market research on relevant risk topics
• Lead a team of risk analysts and managers to foster a strong risk culture

Knowledge and Experience

• Master’s Degree in Mathematical Finance or equivalent degree
• Attention to detail and strong problem-solving skills with the ability to balance trade-offs
• Must have demonstratable experience in a role of the same or equivalent level and/or relevant professional experience in risk management and/or risk systems. At least some of this experience will have been gained in an investment bank, hedge fund or clearing house
• Strong knowledge in financial derivatives products in one or more asset classes (e.g. interest rates, equity, softs, energy)
• Proven ability to apply risk management models and techniques such as Value at Risk models, Liquidity Risk models, backtesting and stress testing models
• Ability to be a team player as well as to lead a team, and to help with creating a strong risk culture
• Proven ability to conduct research, analyze problems, formulate and implement solutions in an efficient, effective and independent manner
• Excellent written and verbal communication skills, and comfortable in communicating risk issues to senior management for decision-making purposes
• Experience with SQL and Python preferred

Responsibilities

• Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions
• Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
• Drive service level attainment as per departmental standards
• Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
• Recognize and respond accordingly to systemic customer-impacting problems
• Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
• Understand and follow company and departmental guidelines and policies for customer interaction
• Maintain and promote consistent behaviors and delivery across the team
• Manage case backlog as per departmental standards
• Effectively use knowledge base, along with all resources available to drive resolution
• Thoroughly and accurately document details of all client interactions in CRM system

Knowledge and Experience

• 3 years’ technical support experience or 1 year experience and a Bachelor Degree or equivalent.
• Understanding of Client/Server Architecture, Windows, VPN and network troubleshooting tools such as Telnet, Traceroute or Ping
• An ability to analyze and decipher customer issues with processing, underwriting, closing and post-closing, and secondary marketing to include regulatory requirements, XML files, JSON files, system logs and investor guidelines
• Experience with Splunk, Kibana or other log analyzer tools
• Possesses job-relevant (Mortgage Banking Industry) and technical knowledge to a degree commensurate with the responsibilities of the role
• Possesses ability to manage own time to department and team standards and expectations
• An ability to demonstrate basic competency in the mortgage process and loan origination systems to the conceptual level. Preference for experience in using Encompass.
• Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy
• Communicates Effectively: Develops and delivers written and oral communications that are clear, instructive, and professional. This includes adapting communication style to the audience and setting. Delivers solutions with confidence.
• Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Gains trust and garners the respect of the customer
• Decision Quality: Makes sound, timely decisions. Consistently demonstrates good judgement and considers all relevant factors
• Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools

Responsibilities

• Leverage technical expertise to assist clients in the use of their Simplifile software solutions
• Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
• Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
• Recognize and respond accordingly to systemic customer-impacting problems
• Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
• Understand and follow company and departmental guidelines and policies for customer interaction
• Maintain and promote consistent behaviors and deliver across the team
• Manage case backlog to departmental standards
• Effectively use knowledge base, along with all resources available to drive resolution
• Assist in escalated customer issues
• Assist support analysts in complex troubleshooting efforts.
• Assist in troubleshooting and approving JIRAs, investigate and assist in “needs more info” JIRAs.
• Report Incidents to SRE team, join bridge calls or chat threads to assist further if needed by SRE.

Knowledge and Experience

• Maintain a high level of performance on the support team for 6 months to a year.
• Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
• Demonstrated ability to confidently deliver solutions and resolve issues
• Team-oriented, demonstrates a professional and cooperative attitude
• Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
• Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
• Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
• Analytical; proactive; creative problem solver
• Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
• Act with integrity; demonstrate adaptability; execute consistently against job responsibilities

Responsibilities

• Managing and monitoring all systems and infrastructure
• Installing, configuring, testing, and maintaining operating systems, application software and system management tools across several Linux VMs
• Understand application workflows to assist with performance issues and propose solutions to ensure highest levels of availability
• Identify and automate operational tasks
• Patch management on Linux and Windows
• Maintain physical Compute hardware.
• Participate in an on-call rotation.
• Create and maintain documentation of the infrastructure and configurations
• Assist in the design, planning and implementation of server solutions
• Tune and design systems infrastructure for maximum available performance
• Automation of manual tasks using scripting and application development
• Investigate and adopt new technologies/tools as needs arise as well as implement said tools quickly and efficiently
• Evaluate, test, and integrate new operating system versions, drivers, and patches
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to and coordinate with Developers, Operations staff, and End-Users
• Provide education and/or mentorship where needed to Teammates, Operations, Development and QA
• Ensure streamlined application deployments

Knowledge and Experience

• 8+ years building and managing infrastructure systems
• Experience with virtualization
• Working experience in installing, configuring, and troubleshooting Linux based systems, Windows a plus
• Previous scripting experience is required – Bash/shell, Python, Power shell etc.
• Experience with Configuration Management tool like Ansible, Puppet etc.
• Must be a self-starter
• Ability to work independently in a fast-paced environment
• Ability to communicate and effectively collaborate with internal departments and other outside parties in a professional manner
• Working knowledge of git, foreman, Jenkins, or equivalent
• Working knowledge of horizontal and vertical scaling for performance and high availability
• Top-tier analytics and problem solving
• Organization, and time management skills