Manager Systems Engineering jobs at Intercontinental Exchange - Ice in India, Hyderabad

Job Purpose

Responsible for deploying the release of new technologies as well as the design, installation, configuration, maintenance and system integration testing performance of PC/server operating systems, related utilities and hardware.

Responsibilities

• Installs, maintains, and upgrades internal computer hardware and software systems used for designing and developing company products.
• Supporting Ansible and Red Hat Enterprise Linux.
• Proposes and implements systems enhancements that will improve the reliability and performance of the system.
• Provide tier II support troubleshooting server software and hardware issues.
• Trains personnel on system usage.
• Assists with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs.
• Researches, evaluates, and recommends software and hardware products.
• Performs other duties as required.

Knowledge and Experience

• Bachelor’s Degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience.
• Requires six (6) or more years of demonstrated experience.
• Experience in Ansible creating playbooks and roles.
• Experience supporting Red Hat Linux and Ansible Automation Platform.
• Knowledge of Git and Azure DevOps.
• Knowledge of multiple operating systems and related utilities and hardware.
• Knowledge of storage management.
• Knowledge of TCP/IP.
• Knowledge of technical writing principles and practices.
• Skill to effectively analyze and solve problems.
• Skill in software installation and maintenance.
• Ability to work independently as well as with a team.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with employees, vendors, clients and public.

Preferred Knowledge and Experience

• Experience supporting AIX and OpenShift platforms.

Responsibilities

• Create cross-functional plans that include scope definition, schedules, stakeholder identification, resourcing, communication plans and risk analysis
• Lead effective team/scrum meetings to facilitate progress, manage the critical path, and identify and communicate risks and mitigation plans
• Facilitate regular status meetings to report progress to stakeholders and executives
• Demonstrate strong business and software systems knowledge and apply that knowledge to support business initiatives
• Provide leadership and valuable insight into planning, prioritization, risk management and decision-making
• Collaborate with multiple stakeholders to gather and prioritize requirements, while facilitating project scope and associated timelines
• Collaborate with DevOps and QA teams to ensure smooth release planning, quality assurance, and production readiness
• Experience coordinating with QA/UAT teams and understanding test planning, automation strategies, and defect triaging
• Align project execution with business strategy and OKRs to deliver measurable outcomes

Knowledge and Experience

• 5+ Years’ Technology Project Management experience in a software development environment
• Proven success managing multiple, concurrent projects and ensuring development efforts remain on task relative to business priorities
• Experience managing projects using iterative software development methodologies (e.g., Agile, Scrum, etc.) and demonstrated ability to drive ongoing process improvement
• Experience identifying, managing, and communicating project and technology risks and mitigation strategies
• Strong communication, time management, and problem-solving skills
• Experience with release management processes and coordinating deployments
• Experience managing projects leveraging web technologies such as JavaScript, Java and SDLC tools such as Jenkins, Bitbucket, and ServiceNow
• Familiarity with collaboration and productivity tools like JIRA, Confluence, SharePoint, Teams or Slack and Microsoft Office suite

Additional consideration for those that have the following:

• Familiarity with CI/CD pipelines, DevOps practices, and deployment tools such as GitLab CI/CD, Azure DevOps, or GitHub Actions
• Understanding of cloud environments (AWS, Azure, GCP) and microservices architecture
• Knowledge of API management and versioning in the delivery cycle
• Experience with internal and/or external audit engagements is a plus

Applicants should ensure their CVs clearly describe by engagement or project:

• The nature and business purpose of the solution delivered
• The deliverables they were personally responsible for
• The extent of interaction with project stakeholders

Responsibilities

• Lead Business Analysis Initiatives: Direct and prioritize the activities of the business analysis team to ensure alignment with organizational objectives and project timelines.
• Stakeholder Engagement: Act as the primary liaison between business units, technology teams, data operations and product teams, facilitating clear communication and efficient resolution of business needs.
• Requirements Gathering & Documentation: Oversee the comprehensive collection, validation, and documentation of business and functional requirements for reference data projects.
• Data Governance & Quality: Advocate and implement reference data governance frameworks to guarantee data integrity, compliance, and consistency across platforms.
• Process Improvement: Identify inefficiencies in current data operations processes and lead cross-functional initiatives to optimize workflows and increase automation where possible.
• Project Management: Manage multiple complex projects simultaneously, ensuring timely and budget-conscious delivery of milestones and deliverables.
• Team Leadership & Development: Mentor, coach, and develop business analysts and data specialists, fostering a culture of continuous learning and high performance.
• Change Management: Lead organizational change initiatives related to data Integration, ensuring successful adoption of new processes, tools, and technologies.
• Risk Management: Proactively identify and mitigate risks related to data accuracy, accessibility, and regulatory compliance.
• Reporting & Analytics: Deliver actionable insights through the design and interpretation of management reports, dashboards, and key performance indicators (KPIs).
• Vendor & Third-Party Management: work closely with vendors and third parties on board and integrate their data on a timely and efficient basis.

Knowledge and Experience

• Education: Bachelor’s degree in business administration, Finance, Economics, Information Systems, Computer Science, or a related field. An advanced degree (MBA, MS, or equivalent) is highly desirable.
• Experience: Minimum of 8-10 years of progressive experience in business analysis, reference data management, or data operations in financial services, asset management, or a similar sector.
• Technical Expertise: Demonstrated proficiency in data management tools, SQL and data modeling. Proven experience with python on the daily work cycle to improve and automate data integration projects.
• Project Management: Proven track record managing large-scale, cross-functional data projects with multiple stakeholders and competing priorities.
• Analytical Skills: Advanced analytical and quantitative skills, with the ability to interpret complex data sets and present findings to business leaders.
• Communication: Exceptional written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences.
• Leadership: Proven ability to inspire, develop, and lead high-performing teams in a fast-paced, dynamic environment.
• Change Management: Experience implementing change and driving user adoption of new systems or processes.
• Vendor Management: Experience managing relationships with data vendors or third-party service providers.
• Tools & Platforms: Experience with data visualization tools (such as Tableau or Power BI), workflow management solutions, and enterprise data management platforms.

Preferred Knowledge and Experience

• Certifications: Professional certification in Business Analysis, Data Management, or Project Management.
• Industry Experience: Direct experience in investment banking, asset management, or securities operations.
• Technology Acumen: Experience with cloud data platforms (AWS, Azure), data lakes, and advanced analytics solutions.

Key Competencies and Attributes

• Strategic Thinking: Sees the "big picture" and translates vision into actionable business and data strategies.
• Problem Solving: Tackles complex challenges with methodical, data-driven approaches and innovative thinking.
• Attention to Detail: Ensures accuracy and thoroughness in data analysis, documentation, and process design.
• Resilience: Remains effective under pressure and adapts quickly to evolving priorities and constraints.
• Collaboration: Builds strong relationships across business and technology teams, promoting a culture of partnership and shared success.
• Ethics and Integrity: Adheres to the highest standards of professional conduct, confidentiality, and regulatory compliance.
• Customer Focus: Anticipates internal and external client needs and delivers solutions that drive business value.

Responsibilities

• Provide advanced support to clients by troubleshooting and resolving more complex internal and customer issues.
• Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
• Lead the management of production incidents by adhering to the Incident Management policy, including communication, escalation, and follow-up for root cause analysis.
• Prepare and maintain comprehensive documentation for troubleshooting and escalation procedures.
• Mentor and train junior analysts in troubleshooting and system administration tasks.
• Control computer systems on schedule using computer system consoles, operator checklists, and third-party software.

Knowledge and Experience

• Bachelor's degree or equivalent systems/application support experience.
• Intermediate-level experience with Linux Operating System.
• Proven ability to work in a service-oriented team environment.
• Strong customer focus and dedication to providing the best possible user experience.
• Effective communication skills with both technical and business resources.
• Strong logical thinking, critical thinking, and analytical problem-solving skills.
• Demonstrated reliability, flexibility, and attention to detail.
• Scheduling flexibility required.

Preferred

• Experience in the financial and investment industries/technologies.
• Intermediate Unix Shell scripting skills.
• Intermediate customer service experience.
• Good knowledge of FIX Protocol.
• Experience with enterprise monitoring solutions.
• Strong understanding of TCP/IP, UDP, and Multicast protocols.
• Working knowledge of Incident and Change Management processes (e.g., ITIL, ISO 9000, Cobit).

Job Purpose

This is a 24x7 environment and the position requires shift rotation and/or weekend work.

Responsibilities

• Monitoring and Incident Management
• Monitor systems and applications within the production environment
• Diagnose and fix incidents raised through monitoring tools, conference bridges and chats
• Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery
• Open and update production incident tickets according to company standards
• Problem Management
• Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned
• Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed
• System and Application Production Readiness
• Work with internal and external teams to expand and maintain operational runbooks and other documentation
• Check application and infrastructure availability and tasks at scheduled times
• Configure monitoring tools and alarms
• Deployment Management
• Production deployments
• Approve and execute production deployment tasks
• Participate in disaster recovery, business continuity and workplace recovery events.
• Participate in continuous improvement programs, such as trend analysis of recurring issues.
• Provide and report on performance metrics of the environment.
• Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues.

Knowledge and Experience

• Experience with PagerDuty
• Experience with ServiceNow & Jira
• Experience with Jenkins & Git
• Experience in scripting
• Cloud (AWS) & VMware knowledge is a must
• Bachelor’s degree (IT-based) or experience within IT systems support and/or operational support of applications databases within Windows & Linux/Unix OS environment.
• Strong communication skills
• High level of general IT skills with email and MS Office Applications
• Able to think logically and critically.
• Analytical problem-solving skills with an ability to identify root cause(s)
• Able to work as a team player across the organization.
• Able to build and maintain effective relationships with individuals and the team.
• Ability to be organized and decisive while under pressure.
• Excellent time management skills
• Able to manage priorities and multi-task.
• Self-confident and assertive

Responsibilities

• Assist in the design, planning and implementation of server solutions
• Tune and design systems infrastructure for maximum available performance and reliability
• Automate manual tasks using scripting and application development
• Investigate and adopt new technologies/tools as needs arise
• Respond to and assist in production operations in a 24/7 environment
• Evaluate, test, and integrate new operating system versions, drivers, and patches
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to, and coordinate with, developers, operations staff, release engineers, and end-users
• Automate common tasks in continuing effort to improve efficiency and consistency
• Participate in a weekly on-call rotation for after-hours support

Knowledge and Experience

• 3+ years of experience with Linux operating systems (RedHat variants preferred)
• 2+ years of experience with Windows Server operating systems
• Knowledge of networking infrastructure, configuration, routing, troubleshooting and analysis
• Experience with container technologies (Docker, Kubernetes, OpenShift, Tanzu, etc)
• Experience with building and supporting both physical and virtual infrastructure
• Solid experience coding with any combination of Perl, Ruby, Bourne, Python, or Java.
• Experience in use of Powershell for Windows administration and task automation
• Understanding of enterprise level storage and backup solutions
• Experience with automation/configuration management using Puppet or Ansible
• Familiarity with source control tools, such as git, Bitbucket, SVN or others
• Top-tier analytics and problem solving
• Ability to work in a service-oriented team environment
• Excellent skills in Project Management, organization, and time management
• Customer-focused, and dedicated to the best possible user experience
• Communicate effectively with both technical and business resources
• Fluent speaking, reading, and writing in English

Preferred

• Degree in engineering discipline or equivalent experience in Systems Engineering
• Familiar with deployment automation and orchestration (Jenkins preferred)
• Experience packaging windows software with Chocolatey

Job Purpose

This is a 24x7 environment and the position requires shift rotation and/or weekend work.

Responsibilities

• Monitoring and Incident Management
• Monitor systems and applications within the production environment
• Diagnose and fix incidents raised through monitoring tools, conference bridges and chats
• Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery
• Open and update production incident tickets according to company standards
• Problem Management
• Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned
• Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed
• System and Application Production Readiness
• Work with internal and external teams to expand and maintain operational runbooks and other documentation
• Check application and infrastructure availability and tasks at scheduled times
• Configure monitoring tools and alarms
• Deployment Management
• Production deployments
• Approve and execute production deployment tasks
• Participate in disaster recovery, business continuity and workplace recovery events.
• Participate in continuous improvement programs, such as trend analysis of recurring issues.
• Provide and report on performance metrics of the environment.
• Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues.

Knowledge and Experience

• Experience with PagerDuty
• Experience with ServiceNow & Jira
• Experience with Jenkins & Git
• Experience in scripting
• Cloud (AWS) & VMware knowledge is a must
• Bachelor’s degree (IT-based) or experience within IT systems support and/or operational support of applications databases within Windows & Linux/Unix OS environment.
• Strong communication skills
• High level of general IT skills with email and MS Office Applications
• Able to think logically and critically.
• Analytical problem-solving skills with an ability to identify root cause(s)
• Able to work as a team player across the organization.
• Able to build and maintain effective relationships with individuals and the team.
• Ability to be organized and decisive while under pressure.
• Excellent time management skills
• Able to manage priorities and multi-task.
• Self-confident and assertive