Client Support Specialist jobs at Intercontinental Exchange - Ice in India, Hyderabad
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India
Hyderabad
12 jobs found
04.09.2025
IE-
Intercontinental Exchange - ICE Senior Client Support Specialist India, Telangana, Hyderabad
Provide exceptional overall client experience to clients using time-sensitive, mission critical applications. Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes proactive and...
Resolve incidents & requests. Take proactive actions / measures to limit corrective maintenance activities. Create and maintain knowledgebase. Provide level 1 application support, liaising with level 2 and level 3...
Communicate with stakeholders in non-technical terms to learn business workflows, understand client needs, and propose solutions. Translate business requirements into concise functional requirements that are actionable by the development team....
Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of mortgage-based software solutions. Resolve technical problems reported by the customer to...
Communicate with product managers to maintain product, price, and bundle information used. Daily input of product, list fees, and bundle data into staging tables. Oversee monthly update processes of systems,...
Must be prepared to work during non-standard working hours including weekends to support global stakeholders and clients. Configuring, installing, and testing ICE server software. Research, diagnose problems and communicate solutions...
Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies. Research and respond to client queries, via email and phone, in a professional manner; while taking...
Provide exceptional overall client experience to clients using time-sensitive, mission critical applications. Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes proactive and...
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