Technical Support Architect - jobs at Informatica in United States, Austin
Informatica Technical Support Architect - United States, Texas, Austin
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• Work with customers' technical team to address their design-related questions and suggest the best practices on Informatica Master Data Management product and IDMC platform
• Review customer's implementation architecture and use cases
• Lead the swift resolution of high-priority technical issues that significantly impact customer satisfaction and business operations.
• Guide clients in adopting best practices to integrate and optimize Informatica solutions effectively.
• Work closely with product management, R&D, and cross-product teams to triage customer bugs, prioritize concerns, and enhance product offerings aligned with customer needs.
• Plan proactive customer engagements and work on deflecting situations before they become escalated.
• Anticipate potential issues and engage customers proactively to deflect escalations and strengthen relationships.
• Oversee the creation and maintenance of comprehensive documentation, knowledge bases, and technical webinars to empower support teams and customers.
• Acts as a technical lead for a GCS team and ensure support teams have the technical expertise to handle complex issues effectively, mentoring engineers and setting technical standards.
• Collaborate with management to refine processes affecting both customer interactions and internal support efficiency.
• Utilize Gen AI and other advanced technologies to provide consistent, high-quality support and enhance customer satisfaction.
What We'd Like to See- Expert level knowledge on Informatica Master Data Management product suite required
- Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products.
- Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices)
- Track record of successful managing customers and complex data management needs
- Deep technical expertise in software architecture, system design, and cloud platforms (AWS, Azure, GCP).
- Strong problem-solving and root cause analysis abilities to resolve complex, multi-system issues.
- Excellent communication skills to translate complex technical concepts clearly to customers and internal teams.
- Customer-focused collaboration experience, working cross-functionally and mentoring technical staff.
- Understanding of networking, operating systems and security best practices.
- Experience with Informatica IICS platform would be preferable
- Bachelor of computer science or equivalent educational background is preferred.
- Minimum 15+ years of relevant professional experience.
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
These jobs might be a good fit
Informatica Principal Customer Success Architect - United States, Texas, Austin
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You will be a strategic member of the Global Partner Technical Sales organization, enabling and guiding our key partners across joint customer engagements. As a trusted technical advisor, you'll drive solution awareness, support deal cycles, and ensure seamless solution design and implementation through our partner ecosystem. Your influence will help shape customer success and fuel partner-led growth across regions.
Your Role Responsibilities? Here's What You'll Do- Engage and collaborate with strategic partners to identify, qualify, and drive joint opportunities.
- Prepare and deliver technical proposals, custom demos, and solution presentations for partners and customers.
- Facilitate workshops and enablement sessions that showcase Informatica's technical value and industry relevance.
- Respond to RFIs/RFPs, assist with POCs, and help partners translate business needs into solution architecture.
- Stay current on certifications and product capabilities relevant to Informatica and partner ecosystems.
- Hands-on experience in data management, MDM, and data governance principles.
- Deep understanding of hybrid software deployments and cloud platform security.
- Excellent storytelling to engage both technical and business audiences.
- Proficiency in English and Portuguese; Spanish is a strong plus.
- Familiarity with at least one major cloud provider (AWS, Azure, GCP) and data-centric cloud services.
- 3+ years working in data management, cloud integration, or governance.
- Bachelor's degree or equivalent experience in a related technical field.
- BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
- Supervises Operational Duties of Staff
- Minimum 5+ years of relevant professional experience
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
These jobs might be a good fit
Informatica Principal Customer Success Architect - United States, Texas, Austin
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Technology You’ll Use:
- MDM, Data Integration, Data Quality, Cloud and Databases
- Scripting experience in Windows and UNIX
Day-to-day Duties? Here's What You'll Be Doing
You would be responsible for providing architecture and design, use case development and solution implementation advice. You would also be interacting closely with our Professional services team and have a seamless handoff for broader services engagements. Partner with Product/Engineering Teams to understand best recommendations to design a solution OR provide valuable feedback to them to better align our product to customer needs. In this role, you'll serve as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes significant importance for Informatica’s success.
- Respond promptly to customer questions with technical explanations of product features and capabilities
- Serve as a technical coach to your colleagues in customer success team.
- Prepare and deliver differentiated solution presentations or technical proposals
- Compose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications.
Key Essentials
- Bachelor’s Degree in Computer Engineering/Technology
- 10+ years of experience with one or more Informatica products in Business 360 journey including – Informatica Multi-domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc.
- Experience with Informatica IDMC platform and Cloud MDM would be preferable.
What We’d Like to See
- Expert level knowledge on Informatica MDM product suite required
- Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products.
- Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices)
- Track record of successful managing customers and complex data management needs
- Experience with Informatica IDMC platform would be preferable.
- Experience with AWS or Azure or GCP Cloud Ecosystem would be preferable.
- Expert-level database skills in at least one (Oracle, SQL Server, DB2, Sybase, Teradata)
Perks & Benefits
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
These jobs might be a good fit
Informatica Principal Customer Success Architect - United States, Texas, Austin
Share
Technology You’ll Use:
- MDM, Data Integration, Data Quality, Cloud and Databases
- Scripting experience in Windows and UNIX
Day-to-day Duties? Here's What You'll Be Doing
You would be responsible for providing architecture and design, use case development and solution implementation advice. You would also be interacting closely with our Professional services team and have a seamless handoff for broader services engagements. Partner with Product/Engineering Teams to understand best recommendations to design a solution OR provide valuable feedback to them to better align our product to customer needs. In this role, you'll serve as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes significant importance for Informatica’s success.
- Respond promptly to customer questions with technical explanations of product features and capabilities
- Serve as a technical coach to your colleagues in customer success team.
- Prepare and deliver differentiated solution presentations or technical proposals
- Compose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications.
Key Essentials
- Bachelor’s Degree in Computer Engineering/Technology
- 10+ years of experience with one or more Informatica products in Business 360 journey including – Informatica Multi-domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc.
- Experience with Informatica IDMC platform and Cloud MDM would be preferable.
What We’d Like to See
- Expert level knowledge on Informatica MDM product suite required
- Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products.
- Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices)
- Track record of successful managing customers and complex data management needs
- Experience with Informatica IDMC platform would be preferable.
- Experience with AWS or Azure or GCP Cloud Ecosystem would be preferable.
- Expert-level database skills in at least one (Oracle, SQL Server, DB2, Sybase, Teradata)
Perks & Benefits
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
These jobs might be a good fit
Share
• Work with customers' technical team to address their design-related questions and suggest the best practices on Informatica Master Data Management product and IDMC platform
• Review customer's implementation architecture and use cases
• Lead the swift resolution of high-priority technical issues that significantly impact customer satisfaction and business operations.
• Guide clients in adopting best practices to integrate and optimize Informatica solutions effectively.
• Work closely with product management, R&D, and cross-product teams to triage customer bugs, prioritize concerns, and enhance product offerings aligned with customer needs.
• Plan proactive customer engagements and work on deflecting situations before they become escalated.
• Anticipate potential issues and engage customers proactively to deflect escalations and strengthen relationships.
• Oversee the creation and maintenance of comprehensive documentation, knowledge bases, and technical webinars to empower support teams and customers.
• Acts as a technical lead for a GCS team and ensure support teams have the technical expertise to handle complex issues effectively, mentoring engineers and setting technical standards.
• Collaborate with management to refine processes affecting both customer interactions and internal support efficiency.
• Utilize Gen AI and other advanced technologies to provide consistent, high-quality support and enhance customer satisfaction.
What We'd Like to See- Expert level knowledge on Informatica Master Data Management product suite required
- Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products.
- Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices)
- Track record of successful managing customers and complex data management needs
- Deep technical expertise in software architecture, system design, and cloud platforms (AWS, Azure, GCP).
- Strong problem-solving and root cause analysis abilities to resolve complex, multi-system issues.
- Excellent communication skills to translate complex technical concepts clearly to customers and internal teams.
- Customer-focused collaboration experience, working cross-functionally and mentoring technical staff.
- Understanding of networking, operating systems and security best practices.
- Experience with Informatica IICS platform would be preferable
- Bachelor of computer science or equivalent educational background is preferred.
- Minimum 15+ years of relevant professional experience.
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
These jobs might be a good fit
