Leader Africa & Ee - jobs at Informatica in United Arab Emirates, Dubai

You will report to the Director, Expansion Sales.

You will lead a team responsible for multiple commercial programs within our Global Customer Support organization.

Technology You'll Use

Salesforce, PowerBI

Your Role Responsibilities? Here's What You'll Do

• Manage a team with an annual quota of positioning services by using a multi-channel approach to our existing customers
• Responsible for weekly reporting and forecasting
• Drive commercial programs for our Global Customer Support organization
• Provide cross-functional support to our Renewals and Success organization
• May include night-shift coverage

What We'd Like to See

• Experience in Customer Success and/or Software Renewals
• Focus on targets with a drive to overachieve
• Successfully manage multiple stakeholders

Role Essentials

• 5+ years in Renewals and/or Customer Success experience
• Familiarity with Salesforce

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

ESSENTIAL DUTIES & RESPONSIBILITIES

• Expand sales within existing and new accounts while building relationships with important decision makers.
• Develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of Informatica's solutions to customer requirements.
• Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc.).
• Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans.
• Collaborate with Marketing to develop a plan for the accounts, to include events, seminars, and roadmap sessions.
• Promote Informatica's products, maximizes brand recognition and mindshare at all levels, and publicizes success stories.
• Provide customer feedback to team members for product, systems, and process improvements.
• At this level, incumbents will have expert-level knowledge of selling our products and services.
• Assigned accounts are larger and of the most complex nature, where assigned quota is typically higher than lesser-scoped portfolio sales role levels. (Size of quota may be relative to complexity and nature of account set.)
• You sell-to and work with executive-level customer decision makers, to include up to CXO levels.

KNOWLEDGE & SKILLS

• Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative ways.
• Deep industry knowledge of a customer's decision-making process, goals and strategies.
• Familiar with consultative effectiveness and establishing trust with internal and external customers.
• Knowledge of hybrid deployment of software solutions, Data Warehousing, Database, Business Intelligence software concepts and products.

EDUCATION & EXPERIENCE

• BA/BS or equivalent educational background.
• 15+ years of relevant professional experience in Sales and channels sales management is required.

Perks and Benefits

• Flexible time off and hybrid working options
• Equity opportunities and an employee stock purchase program - ESPP
• Comprehensive Mental Health and Employee Assistance Program - EAP
• Great compensation package and Incentive plan options
• Generous Allowances including, Accommodation, Childcare, Car and Flight allowances

ESSENTIAL DUTIES & RESPONSIBILITIES

• Expand sales within existing and new accounts while building relationships with important decision makers.
• Develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of Informatica's solutions to customer requirements.
• Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc.).
• Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans.
• Collaborate with Marketing to develop a plan for the accounts, to include events, seminars, and roadmap sessions.
• Promote Informatica's products, maximizes brand recognition and mindshare at all levels, and publicizes success stories.
• Provide customer feedback to team members for product, systems, and process improvements.
• At this level, incumbents will have expert-level knowledge of selling our products and services.
• Assigned accounts are larger and of the most complex nature, where assigned quota is typically higher than lesser-scoped portfolio sales role levels. (Size of quota may be relative to complexity and nature of account set.)
• You sell-to and work with executive-level customer decision makers, to include up to CXO levels.

KNOWLEDGE & SKILLS

• Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative ways.
• Deep industry knowledge of a customer's decision-making process, goals and strategies.
• Familiar with consultative effectiveness and establishing trust with internal and external customers.
• Knowledge of hybrid deployment of software solutions, Data Warehousing, Database, Business Intelligence software concepts and products.

EDUCATION & EXPERIENCE

• BA/BS or equivalent educational background.
• 15+ years of relevant professional experience in Sales and channels sales management is required.

Perks and Benefits

• Flexible time off and hybrid working options
• Equity opportunities and an employee stock purchase program - ESPP
• Comprehensive Mental Health and Employee Assistance Program - EAP
• Great compensation package and Incentive plan options
• Generous Allowances including, Accommodation, Childcare, Car and Flight allowances