Infrastructure Specialist - Cloud Application Operations jobs at Ibm in Philippines, Quezon City

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

• Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment

• Independently collect past due invoices by contacting customers via phone, email, or portal
• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
• Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
• Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log.
• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
• Preparation of weekly aging report and prioritize accounts based on overdue status.
• Account review for credit releases.

Qualifications:

• Professional/commercial collection experience
• Must have the ability to define and solve problems.
• Must be self-motivated, work independently with minimum supervision, and be an effective team player.
• Excellent verbal and written communication skills required.
• Excel/ Word skills including Pivot tables, VLookups and other formulas.
• SAP/CRM experience

• Location: Must be willing to report onsite - Eastwood City, Libis
• Shift: Night Shift

Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. As an Infrastructure Specialist, you'll be responsible for keeping up with the latest changes, using your expertise to deliver solutions that meet the needs of our clients and products. In your role you may be responsible for:

• The focus is on the operational side of reliability engineering.
• Managing on-call rotations, handling incidents, ensuring system uptime, and coordinating with other teams for issue resolution.
• Define, analyze and review technical architecture on required platform and coming up with architecture options and recommendations
• Define, detail, and scope the technical requirements into solutions
• Work across key activities in configuration, systems management tools and backup and recovery
• Support Technical Consultants and lead in building solutions and providing technical mentoring and guidance

• Incident management, strong communication skills, ability to work under pressure, and familiarity with monitoring and alerting tools.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

• ServiceNow
• ITBM

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Responsible for maintaining a high level of customer service while collecting outstanding payments, resolving disputes or issues and assisting order releases. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

1. Handle inbound calls from customers regarding outstanding balances
2. Investigate and address customer complaints or concerns related to invoices, payments, or order fulfillment
3. Maintain accurate records of customer interactions and payment status.
4. Support sales in order fulfillment related issues
5. Collaborate with internal teams (e.g., sales, customer master data, cash applications, dispute resolution) to ensure accurate and timely resolution of customer issues.
6. Meet or exceed monthly service level agreements.

Qualifications:

1. Previous experience in a collections or customer service role, preferably in a B2B inbound environment.
2. Strong communication and interpersonal skills.
3. Detail-oriented with strong organizational skills.
4. Ability to handle multiple tasks and prioritize workload.
5. Problem-solving skills and a customer-focused attitude.

• Location: Must be willing to report onsite - Eastwood City, Libis
• Shift: Night Shift

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Proficient Software Development with Microsoft Technologies: Demonstrate expertise in software development using Microsoft technologies, ensuring high-quality code and efficient application performance. Collaborative Problem-Solving and Stakeholder Engagement: Collaborate effectively with stakeholders to understand product requirements and challenges, proactively addressing issues through analytical problem-solving and strategic software solutions. Agile Learning and Technology Integration: Stay updated with the latest Microsoft technologies, eagerly embracing continuous learning and integrating newfound knowledge to enhance software development processes and product features.

• Hands-on experience in .NET Core and C#
• Experience in web application maintenance
• Very good in Object Oriented Programming skill

• You should be amenable to work on a client-based schedule (dayshift, mid-shift, night-shift) and IBM sites in Quezon City (Eastwood and/or UP Ayala Technohub) or Cebu.
• Good communication skills

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

• Lead the design, development, and implementation of the Strategic Portfolio Management (SPM) module on the ServiceNow platform.
• Collaborate with key stakeholders to understand business needs and translate them into technical solutions within the SPM framework.
• Provide leadership and guidance to a team of developers and administrators working on the ServiceNow SPM module.
• Oversee the configuration, customization, and integration of the SPM module with other ServiceNow applications.
• Ensure compliance with industry best practices and standards in the implementation of portfolio management solutions.

• SPM or ITBM ServiceNow Certified Implementation Specialist in Strategic Portfolio Management (CIS-SPM) is must.