Tier One Technical Support jobs at Ibm in Mexico, Guadalajara

Are you looking for a new role in the tech industry where you can help problem solve and make a difference? IBM in Guadalajara, Mexico is looking for a Tier One Technical Support Specialist who will be a key member of the Professional IT Support team. By joining this team, you will become an integral part of the successful growth of the company and have a direct impact on customer satisfaction. You will be responsible for providing end users with technical support and maintenance for the company’s products, systems, hardware, software, and applications. This includes training and instruction on the company's products and software, as well expertise in troubleshooting and resolving technical issues. In addition, you will be required to communicate with customer service representatives, customers, vendors, and other internal teams. If you possess exceptional customer service and communication skills, have a knack for problem solving, and a passion for technology, this may be the position for you. As a Tier One Technical Support Specialist, you must have a solid understanding of general IT technology, including networking, Microsoft Windows Operating Systems, hardware operations, and software applications. Additionally, you should have an understanding of customer service principles, or the ability to quickly learn and apply them. Expoint is excited to offer this incredible opportunity for an experienced professional in the technology industry who is looking to join a successful team and further their career.